RFI - SOW 10 03 2023 dh.pdf

SECTION B - STATEMENT OF WORK

Transportation and Transit Related Services

B.1 BACKGROUND

The Office of Facilities Engineering and Mission Support Services (OFEMS), Division of Operations Management and Community Relations (DOMCR), Logistics and Transportation Management Branch (LTMB), has new and ongoing requirements to provide transportation, transit and parking related services for the Food and Drug Administration (FDA). Services will primarily be provided on the White Oak Campus (WO), located at 10903 New Hampshire Ave, Silver Spring, Maryland 20993, but may be required at other agency sites in the Washington, DC-Metropolitan Area. At complete occupancy, the WO Campus will be a work site for approximately 9,000 FDA and contract employees. The National Capital Planning Commission (NCPC) approved master plan limits the number of parking spaces that can be built on campus to a ratio of 1 space for every 1.5 employees. In order to continue to provide transportation, transit, and parking related services to the FDA employees on campus, the many visitors that conduct business with the Agency, and the general public received by the Agency, the DOMCR/LTMB requires the services of a Contractor capable of managing the multiple tasks associated with a large scale transportation program, including, but not limited to, planning and consultation services related to transportation, transit and parking; and implementing operations related to these program areas.

B.2 OBJECTIVES

As a direct result of contract performance, the FDA expects to achieve the following outcomes:

• Efficient and orderly transportation and transit to FDA employees, visitors and the general public that conduct business with the Agency, at specified FDA locations

• Operational plans, logistical plans, and a comprehensive transportation demand management program for commuter and visitor transportation; and,

• Program and Project Management

B.3 SCOPE

The scope of this single-award indefinite delivery-indefinite quantity (IDIQ) contract is the complete range of services necessary to provide the FDA with transportation, transit, and parking related services, to include program, project, and contract management for FDA locations in the Washington, DC-metropolitan area.

B.4 TASK AREAS

Independently, and not as an agent of the Government, the Contractor shall support multiple tasks simultaneously and provide all necessary resources, including, but not limited to: services; labor;

personnel; materials; equipment; tools; expendables; vehicles; and supervision to perform all required tasks.

A. Program and Project Management Provide onsite project management support to ensure that the scope, schedule, and cost are controlled and are consistent with the requirements of all task orders awarded under the IDIQ.

Program Management and Project Management support include the effort to plan, structure, coordinate, schedule, manage, communicate, report, and steward all respective work activities throughout the IDIQ period of performance. The Contractor shall provide both IDIQ-level Program Management services and IDIQ Task Order-level Project Management services to establish control, management, monitoring, and notification mechanisms for the requirement.

Moreover, the Contractor shall work with the IDIQ Contracting Officer (CO), Contract Specialist (CS), and the Contracting Officer Representative (COR) to ensure that tasks stay on track and that milestones are met. Representative activities include, but are not limited to:

• Administering the IDIQ contract

• Preparing a Task Order Management Plan (TOMP) for each individual task order, describing the technical approach, organizational resources, and management controls throughout task order execution

• Preparing monthly progress and financial reports

• Complying with reporting requirements, as tasked

• Following escalation procedures for problems, issues, and recommendations, and risks as tasked

• Safeguarding information

• Managing staff and resources

• Conducting and coordinating on-boarding activities (i.e., badging for all Contractor personnel, security clearance, completion of all required trainings and ensuring proper on-boarding and exit procedures are followed when Contractor employees start and leave the IDIQ contract/Orders

• Providing risk management and mitigation

• Conducting and participating in progress meetings, facility meetings, training meetings, performance meetings, program/project reviews, management briefings, stakeholder presentations, demonstration meetings, transition meetings, and COR site visits, and post requirements meetings

• Communicating and responding to ad hoc data calls & queries

B. Planning and Consultation Services Regarding Transportation Logistics

• Develop and maintain operational and logistical plans for commuter shuttles and circulation shuttles

• Provide analysis that includes recommendations for operational and logistical planning to gain efficiencies in service

• Provide advisory services for operating a comprehensive transportation demand management program and the associated activities performed by an Employee Transportation Coordinator.

C. On Campus Shuttle Operations

Utilizing operational and logistic plans, implement and operate shuttle service to and from parking areas to FDA buildings located on the White Oak Campus.

D. Off Campus Shuttle Operations

Utilizing operational and logistic plans, implement and operate shuttle service to and from designated transit centers, other FDA buildings, and the White Oak Campus.

E. Special Events- As identified in individual task orders, the Contractor may be required to provide additional hours of service for special events and Very Important Person (VIPs), as specified by the COR.

F. Transit Liaison- The Contractor shall serve as the liaison to local transit Agencies, including, but not limited to: Maryland Transit Administration, Montgomery County Ride On transit service, Metropolitan Washington Council of Governments (MWCOG), Washington Metropolitan Area

Transit Authority (WMATA), Transhare Federal employee transit benefit program, and Maryland

Area Rail Commuter (MARC). Requirements may include, but are not limited to:

• Attending meetings, collecting information, and debriefing FDA

• Coordinating meetings with local transit Agencies

• Serving as the point of contact for material distribution and receipt.

G. Transportation and Transit Outreach-The Contractor shall provide transportation and transit related outreach to FDA employees and contractors. Requirements include, but are not limited to:

• Assisting employees with route planning

• Providing shuttle schedule related information.

H. Promotion of Alternative Transportation

• Hosting of information tables

• Dissemination of alternative transportation information via in person and electronic methods

• Development of communication plans and associated communications

• Serve as Employee Transportation Coordinator (ETC)

I. Vehicle Monitoring- The Contractor shall provide vehicle monitoring via the utilization of GPS or other electronic tracking systems. The system used must be compatible with the FDA’s existing

Transit Screen technology.

J. Transition Support

Transition Services Transition activities shall take place to efficiently transfer all activities from the incumbent Contractor to the new IDIQ Contractor. As tasked, the Contractor shall develop transition plans and conduct transition activities for orders issued against this IDIQ contract.

Transition-In

As specified in the appropriate IDIQ task order, the Contractor shall transition-in and assume the responsibility for activities and duties from the prior (incumbent) Contractor in a manner that does not interrupt or negatively impact the Agency’s mission critical operations and activities. The purpose of the Transition-In requirement is to provide an orderly transition from the prior Contractor. For a period as specified by the individual IDIQ task order, the Contractor shall work with the incumbent Contractor to affect a smooth transition of work.

Representative activities include, but are not limited to:

• Developing a Transition-In Plan to ensure full operating accountability and responsibility of the IDIQ task orders.

• Familiarizing the incoming Contractor staff with FDA processes and requirements and work with the incumbent Contractor as related to transferring tasks and work activities being performed.

• Coordinating with the assigned COR to obtain access to the required data, Government furnished equipment (GFE), systems / applications, and required training.

• Participating in Transition-in meetings and other technical exchange meetings and opportunities to facilitate the transfer of information, processes, and data needed to continue the services being performed by the incumbent Contractor.

• Certifying that employees working on the contract have completed their review and understand the requirements, documentation, processes, and technical environments prior to the completion of the Transition-in activities.

• Verifying to the COR that all Transition-in documents are available.

Transition-Out

As specified by individual task order, the Contractor shall facilitate the transition of the contracted activities and services to the Federal Government or to a follow-on Contractor at the end of the contract period of performance.

Representative activities include, but are not limited to:

• Developing a Transition-out plan to ensure full operating accountability and responsibility of the IDIQ task orders.

• Participating in Transition-Out meetings with the follow-on Contractor and the Government

• Providing inventory of all services and materials required for the performance of the contract requirements.

• Providing FDA with current versions of all operation plans, standard operating procedures, logistical plans, and other pertinent information needed to continue the services being performed by the Contractor.

During this period, the Contractor shall ensure no degradation in support provided under the task order. Between the turnover date designated by the COR and the end of the contract period of performance, the outgoing Contractor shall ensure all task order activities are closed out and sustain support to complete the transition.

B.5 OTHER REQUIREMENTS

A. Contractor Requirements

• Personnel o All contract personnel furnished under this contract shall be capable and qualified to carry out the tasks associated with this IDIQ contract.

o Drivers must possess a valid Commercial Driver’s License (CDL) and applicable endorsements for shuttle bus vehicles being operated as required by the State of Maryland and the U.S. Department of Transportation. After completing FDA background checks, drivers may be provided FDA Contractor identification badges which they shall also wear in a prominent manner while on duty. FDA anticipates the requirement for Class B and Class C CDL.

o All staff assigned must be in good general health and capable of performing the physical activities required in the performance of duties described under this IDIQ contract, including, but not limited to:

▪ Drivers must be able to operate any lifts or other equipment required to assist physically challenged passengers in boarding and bringing their wheelchairs onboard. Also, drivers must be able to assist physically challenged passengers to board and exit safely.

▪ Drivers must be able to assist passengers in placing bicycles on the bike racks and removing bicycles from the bike racks.

▪ Drivers must be capable of lifting a package up to 60 pounds in weight.

▪ All contract personnel furnished under this contract must be proficient in reading, writing, speaking, and understanding the English language.

▪ The Project Manager (PM) shall be able to operate Class B and Class C commercial vehicles.

▪ The Contractor assumes the responsibility for all work accomplished in an unacceptable manner which is assigned to personnel under its employment.

• Conduct The Government requires a favorable image and considers it to be a major asset to be professional in conduct and appearance. Each contract employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, the FDA, and the Federal Government. The Government reserves the right for the CO to direct the Contractor to remove an employee from the work site for failure to comply with the standards of conduct and/or appearance, including, but not limited to:

o Neglect of official duties: sleeping on duty, unreasonable delays or failure to carry out assigned tasks, and/or conducting personal affairs during official time.

o Falsification or unlawful concealment, removal, mutilation, or destruction of Government property, official records or documents, or concealment of material facts by willful omissions from official records or documents.

o Disorderly conduct: use of offensive language, flirting, or sexually suggestive language or actions, any form of discrimination or sexual harassment, quarreling, intimidation by words, actions or fighting as well as participation in disruptive activities which interfere with the normal and efficient operations of the Government.

o Theft, vandalism, immoral conduct and/or any other criminal actions, including selling, consuming or being under the influence of intoxicants, drugs, or substances which produce similar effects.

o The Government may require medical screening of Contractor personnel, at Contractor expense, to ascertain whether the employee(s) has (have) been using controlled substances.

o Unauthorized use of Government communications or other Government property, including, but not limited to, computers, telephones, copy machines, and fax machines.

o FDA is a smoke-free environment and contract employees shall observe this policy.

• The Contractor shall immediately notify the COR and CO, in writing, when a decision to terminate an employee has been made. Any Government Furnished Equipment (GFE) issued and the individual’s Government-issued personal identity verification (PIV) badge are required to be returned to the COR within 24 business hours.

• Supervisory and technical personnel must have two (2) years of experience in the execution of all tasks associated with the SOW. Supervisory personnel must be experienced in the administration, scheduling, and coordination of a work force so as to have the most efficient use of contract personnel.

• The driver’s name plate must be displayed and clearly visible to all passengers when vehicles are in operation.

• Driver Uniforms o Contractor shall provide a standard uniform in a color that is readily distinguishable to customers while on duty. All contract personnel shall wear the same uniform in color and style. The appearance of uniforms shall be maintained in good condition.

o All contract personnel to wear attire that presents a neat appearance and shall minimally consist of shirts with collars and non-denim trousers (i.e., khaki’s). Shirts shall be tucked into the trousers.

o Contractor shall provide contract personnel with reflective safety vests and flashlights. This equipment shall be worn and utilized by employees while working in high traffic areas, such as garages, parking lots, and roadways.

• Communications - Task orders will require the Contractor to provide a means of communication between contract personnel. Acceptable methods of communications include mobile phones.

• Vehicles The Contractor shall provide the vehicles to be used in the performance of these services.

o Task orders may require the use specialized vehicles including: electric vehicles (EVs); low floor height vehicles; and vehicles with other specialized features. Details will be provided at the task order level.

o All vehicles shall be equipped with seat belts.

o All vehicles shall be equipped to accommodate disabled, physically challenged, and personnel requiring scooters and/or wheelchairs. When wheelchairs/scooter areas are not being used, fold-down seating shall be available for passenger use. Hip to knee room shall be a minimum of 28 inches. Vehicles must include a mechanical or powered ramp for wheelchair/scooter access from the ground or curb level.

o All vehicles shall be equipped with front and rear heat and air conditioning for the comfort of the passengers. All vehicles intended for daily use must not be older than five (5) years during the IDIQ period of performance. All shuttles, and shuttle components (i.e., wheelchair lifts, air conditioning, heating, etc.) must be fully operational when providing transportation services. All vehicle tires shall be maintained at proper inflation pressures.

o Vehicles used for the purpose of a back-up may be older than five (5) years, but must be in very clean interior and exterior condition. All mechanical and electrical components, including the engine, transmission, brakes, lights, exhaust, safety equipment, wheels, and tires, must be in excellent working condition. Back-up and replacement buses must also have seatbelts and bicycle racks. Use of the back-up buses is acceptable as replacement vehicles for periods of up to three (3) days, when there are unavoidable mechanical emergencies, at the COR’s discretion.

o If a vehicle is not in fully operational condition, the vehicle shall be removed from the route until such time that repairs can be made at the Contractor’s expense.

o The driver shall start the vehicle prior to the initial daily departure in time to provide a sufficient climate-controlled environment (heating and air conditioning) for the comfort of the passengers. Air conditioning must be in operation on any day the temperature exceeds 70 degrees Fahrenheit, or upon request of the COR. Heat must be in operation on any day the temperature falls below 60 degrees Fahrenheit, or upon request of the COR.

When air conditioning or heat is in operation, the driver shall ensure that passengers do not open windows of the buses.

o All vehicles must be equipped with required safety devices (e.g., safety triangles, fire extinguisher, etc.) per Federal, State, and local regulations. Compliance with State and local regulations are applicable for the location where the route is established and the State where the vehicle is registered.

o Multiple configurations (i.e., low- floor, high capacity, passenger vans) may be specified in individual task orders.

o Multiple accessories (i.e., bicycle racks, automated passenger count (APC) equipment/software, real time electronic Global Positioning System (GPS) monitoring system, compatible with the FDA’s existing Transit Screen technology, Wi-Fi) may be specified in individual task orders.

o The Contractor shall display a high visibility sign on the front, sides and rear of the vehicle identifying the Shuttle Bus, as directed by the COR. These signs or stencils must be at least 10 inches high and 18 inches long, so each Shuttle can be distinguished from each other from a reasonable distance. These signs must be easily visible in daylight and in the evening hours on the front and rear of the buses and on each side. In addition to the stenciling, the Shuttle Bus(es) must display a marquee sign on the front and side of the bus. The marquee sign shall be operated by the driver, show the buses’ next destination and be lit for visibility during the evening hours. Buses must have a different color signage or characteristic so they can easily be recognized.

o The Contractor shall conduct safety inspections of each vehicle before daily deployment.

o The Contractor shall maintain the vehicles to include properly running engines, no excessive exhaust, no excessive engine noise, and with all safety equipment, including brakes in perfect operating condition, and comfort heating and air conditioning systems.

A First Aid kit shall be carried in a clearly visible location within the bus. The exterior and interior of the vehicles shall be kept clean at all times using commercial procedures to ensure they are clean and sanitary to protect the safety and health of all passengers.

Required safety equipment/devices shall be maintained in good working condition at all times. Fire extinguishers shall be installed on each vehicle and drivers shall be required to have knowledge of correct operating procedures in case of emergency. If the vehicle breaks down or for any reason becomes inoperative, it is the responsibility of the Contractor to have a back-up vehicle to operate in its place and maintain the schedule stated in this specification. If a Shuttle Bus breaks down mid-route, the Contractor shall have a back-up vehicle or vehicles available to pick-up stranded passengers within one (1) hour and continue the route for the rest of the schedule and for subsequent days until the Shuttle Bus is returned to operation. In the event that more than one (1) back-up vehicle is required at the same time, at the discretion of the COR, a smaller vehicle may be deployed as long as it is capable of accommodating all passengers. The number of backup vehicles required will be specified at the task order level.

o The driver shall be responsible for opening and closing of the passenger doors and assisting physically challenged riders in safely boarding and exiting the vehicle.

o No smoking shall be allowed at any time on the Shuttle Bus, including when the vehicle is not in operation. A sign shall be prominently posted to this effect in all vehicles. The FDA Campus is a smoke-free workplace, and no smoking is allowed on the campus.

o The driver shall not be allowed to play music over any electronic device while the shuttle is occupied by passengers. Passengers shall be requested not to play music on an electronic device unless played over headphones.

o The Contractor’s campus on-duty operations supervisor must be able to be contacted by employees, passengers, and the COR through phoning 301-796-RIDE (7433). This number must be available during the times of shuttle bus operation for the supervisor to respond to phone inquiries. The phone number shall be posted in all shuttle vehicles and back-up vehicles for passengers to observe while sitting.

o The Contractor shall maintain equipment in each vehicle to allow for immediate communication between the driver and the on-duty supervisor/dispatcher.

o The Contractor must own or lease all of the equipment needed to comply with Americans with Disabilities Act (ADA) requirements of the contract.

THE GOVERNMENT ASSUMES NO LIABILITY FOR ANY LOSS OR DAMAGE TO THE CONTRACTOR’S

VEHICLES OR PROPERTY.

• Maintenance, Repair, and Washing of Vehicles o The Contractor shall perform all vehicle maintenance, repairs, and cleaning of the outside and deep cleaning of the interior of the vehicle during off duty hours only. Only emergency cleaning and repairs shall be permitted during duty hours.

o The Contractor shall provide professional exterior cleaning of each vehicle one (1) time per week/per vehicle o The Contractor shall provide professional interior cleanings of each vehicle two (2) times per week/per vehicle o The Contractor shall wipe down high frequency touch points in vehicles four (4) times daily o Middle of the morning rush o Before the afternoon shuttles begin o Middle of the afternoon rush o At the end of last trip o In the event a vehicle is rendered inoperative due to mechanical failure or driver problems, the Contractor shall notify the COR within 10 minutes after the vehicle becomes inoperative, and repair or replace the inoperative vehicle within one (1) hour beginning from the time the vehicle is determined to be inoperative. The replacement vehicle must be comparable to the regular vehicles used for the associated task order. Substitute vehicles may be marked with magnetic signage.

B. Contractor furnished equipment- The Contractor will be required to furnish all equipment, personnel, and supervision required for execution of the tasks in this contract, excluding the items specifically identified under the section entitled “GOVERNMENT FURNISHED EQUIPMENT

(GFE)/GOVERNMENT FURNISHED INFORMATION (GFI)”.

C. Promotional Materials

The Contractor may not display advertising or other materials on the interior or exterior of the shuttle buses, except as authorized by the COR. Only materials approved by the COR, including materials intended for the purpose of promoting the use of the shuttle buses by FDA employees, may be displayed in or on the Buses. The Contractor’s name and logo may be displayed on the exterior of the bus, but may not exceed in size the display on the bus that is used to indicate its route name, and may not be displayed on the exterior in more than one location. At the approval of the COR, information may be displayed within the Shuttle Buses promoting FDA events and services.

The Contractor shall provide printed schedules in bus schedule format for the shuttle bus routes.

Campus circulator bus information and map shall be displayed on the side of schedule.

Schedules shall be available in ample quantity for passengers on the shuttle buses at all times and provided in unlimited quantity to the COR for distribution at FDA sites, as specified by the COR. Contractor shall provide an initial supply of two thousand (2,000) copies of each schedule and an electronic file on compact disc (CD) of each schedule, within 30 days after final route testing. The FDA will provide the final schedule, in paper and electronic format, with a draft graphic layout for printing by the Contractor. The Contractor shall be responsible for accuracy of information and quality of printing.

D. Indemnification, Permits, Licenses, and Insurance Policies

The Contractor shall indemnify the Government against any and all Liability claims for loss or damage to any Contractor owned or leased property/equipment occurring as a result of negligence or omissions by employees or agents of the Contractor or its subcontractor(s) in connection with the performance of work under the terms of this contract.

Property damage that occurs through no fault of the Contractor, their subcontractors or agents or the Government shall be the responsibility of the party holding title to or having leased the property/equipment.

In performance of work hereunder, the Contractor shall obtain and maintain in effect all necessary permits and licenses required by Federal, State, or local Government, or subdivisions, thereof, or any other duly constituted public authority. Further, the Contractor shall obey and abide by all applicable laws and ordinances.

The Contractor, as an independent Contractor and not as an agent of the Government, shall at its own expense, obtain and maintain the necessary permits, franchise, licenses, insurance policies and other authorization and certifications required by commercial carriers for lawfully performing the services required under this contract.

When a Contractor employee who is authorized to operate a motor vehicle causes injury or loss of property, or personal injury or death as a result of his or her negligent or wrongful act or omission while acting within the scope of his or her employment, the Government will not be liable for claims resulting from the operation of the vehicle causing such injury or loss of property or personal injury.

Any accident including accidents involving any vehicle providing service under this contract or personal accidents/injuries (e.g., slip and fall) or any incident that impacts the security and safety of an operator and/or passenger (e.g., passenger altercation or major disturbance) shall be reported orally to the Federal Protective Service (FPS) and the COR immediately following the accident or incident. The Contractor shall subsequently submit a written report to the COR, which must include: date and time of occurrence, a list of personnel directly involved, and a narrative description of the accident/incident, including a chronological order of events about the accident/incident and any/all circumstances. This report shall be submitted with 48 elapsed hours of such occurrence. The Contractor shall timely submit any accident/incident reports required by other applicable Government authorities.

The Contractor shall carry and maintain during the entire period of performance under this contract, fully sufficient full coverage insurance in accordance with Federal, MD, DC, and VA state laws and per FAR Clause FAR 52.228-5 -- INSURANCE -- WORK ON A GOVERNMENT

INSTALLATION (JAN 1997).

Prior to commencement of work hereunder, evidence of insurance and bonds, if required, shall be furnished to the CO. In addition, the Contractor shall furnish evidence of commitment by the insurance carrier to notify the CO in writing of any material change, expiration, or cancellation of any of the insurance policies or bonds required hereunder not less than thirty (30) days before such change, expiration or cancellation is effective.

The Contractor shall obtain the necessary Metro Station shuttle bus access permits, at the Contractor’s expense, to enter Metro bus loading stations. The Contractor shall obtain Washington Metropolitan Area Transit Authority (WMATA) approval regarding the location of the FDA bus stop location(s). When permitted by WMATA, the Contractor shall furnish metal FDA Shuttle Stop ‘flags,’ and in coordination with Metro, arrange for the flags to be mounted at the designated station bus stops.

GOVERNMENT FURNISHED EQUIPMENT (GFE)/GOVERNMENT FURNISHED INFORMATION (GFI)

A. FDA will provide the Project Manager and Dispatcher a workspace, utilities, telephone, and fax to the perform the required duties. Workspace for other personnel assigned to subsequent task orders will be specified at the task order level.

B. FDA will provide electric vehicle charging infrastructure for plug in electric shuttle vehicles

C. Forms and Publications. The Government will furnish all required Government forms and Government publications to the Contractor, as they are required by the Contract. Government publications include, but are not limited to, written FDA Staff Manual Guides, Federal regulations, and Federal Register issuances.

D. Parking arrangements for Contractor employees and Contractor provided vehicles will be specified at the task order level. However, the Government reserves the right to change parking privileges for contract employees and vehicles at any time during the contract period.

B.6 DELIVERABLES

Deliverables will be described in individual Task Orders.

B.7 PERIOD OF PERFORMANCE

The period of performance for this contract consists of a 60-month ordering period, effective from the date of contract award.

The anticipated period of performance for this contract will be a 5-year continuous period of performance with 5 ordering periods of 1 year each from the date of award.

The period of performance for task orders will be specified in individual orders.

B.8 PLACE OF PERFORMANCE

The place of performance will be identified in individual task orders, but performance is expected to occur primarily at the FDA White Oak Campus in Silver Spring, MD. Additional services may be required for other FDA locations in the Washington, D.C.-metropolitan area, as specified in individual task orders.

It is expected that most work will be performed between 5:00 am and 9:00 pm Eastern Time, Monday through Friday, except on Federal Government Holidays; however, there may be instances when Contractor support will be required outside normal hours of operation, to include weekends and extended weekday hours. As appropriate, work may be performed at the Government’s or the Contractor’s facility, as specified at the task order level.

B.9 GOVERNMENT CLOSURES

Recognized Federal Holidays – The Contractor is not required to provide on-site services on the following days that are Federal Holidays or on any other day designated as a Federal holiday for the Washington, DC area:

New Year’s Day Martin Luther King’s Birthday President’s Day Memorial Day Independence Day Juneteenth

Labor Day Columbus Day Veterans’ Day Thanksgiving Day Christmas Day

Inclement Weather – The Contractor is not required to provide on-site service on days when the Federal Government is closed due to inclement weather. The COR will notify the Contractor of Government Closures due to inclement weather, Government closure or emergencies (man-made or otherwise).

Inclement weather plans shall be specified at the task order level. In the event the Federal Government is closed by order of the President of the United States or the U.S. Office of Personnel Management for any reason, or the agency, the center or the building is closed for administrative or safety reasons, the Contractor shall follow directives issued by responsible officials concerning reporting for work.

The Contractor may not bill the Government for any hours that Contractor employees did not work due to any Government closure under any task orders that include Labor-Hour contract type.

B.10 SECURITY AND CONFIDENTIALITY

Work performed under this contract requires all Contractor personnel to be subject to federal background investigations. Specific details associated with the security requirements will be specified in individual task orders. The levels of background investigations include the following:

Tier 1 Level 1 Non-Sensitive positions are those positions deemed low risk by the Office of Personnel Management. FDA uses this level for anyone who doesn’t require access to the network unless otherwise noted.

Tier 2 - Level 5 Public Trust positions include those involving policymaking, major program responsibility, and law enforcement duties that are associated with a “Moderate Risk.” Also included are those positions involving access to or control of unclassified sensitive, proprietary information, or financial records, and those with similar duties through which the incumbent can realize a significant personal gain or cause serious damage to the program or department.

Tier 4 - Level 6 Public Trust positions include positions in which the incumbent’s actions or inactions could diminish public confidence in the integrity, efficiency, or effectiveness of assigned Government activities, whether or not actual damage occurs; and positions in that the incumbents are being entrusted with control over information which the Department has legal or contractual obligations not to divulge. These positions involve:

• Policymaking and major program responsibility

• Law enforcement duties that are associated with a “High Risk”

• Access to or control of unclassified sensitive, proprietary information, or financial records

• Duties through which the incumbent can realize a significant personal gain or cause very serious damage to the program or department.

B.11 GOVERNMENT REPRESENTATIVES

• Contracting Officer (CO): The CO is the only individual who has the authority to enter into, administer, or terminate this contract and is the only person authorized to approve changes to any of the requirements under this contract. It is the Contractor’s responsibility to contact the CO immediately if there is even the appearance of any technical direction that is, or may be, outside the scope of the contract. In the event the Contractor effects any changes to this contract or contracts at the direction of any person other than the CO, the changes will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in costs incurred as a result thereof. The CO will be the only individual authorized to accept nonconforming work, waive any requirement of the contract/task order and modify any term or condition of the contract/task order. The Contracting Officer is the only individual who can legally obligate Government funds. No costs chargeable to the proposed contract can be incurred before receipt of a fully executed contract or specific authorization from the Contracting Officer.

Only the Contracting Officer has authority to: (1) direct or negotiate any changes in the statement of work; (2) modify or extend the period of performance; (3) change the delivery schedule; (4) authorize reimbursement to the Contractor any costs incurred during the performance of this contract; or (5) otherwise change any terms and conditions of this contract.

• Contracting Officer’s Representatives (CORs): The CO may designate other Government personnel, known as the Contracting Officer’s Representative (COR) to act as his or her authorized representative for contract administration functions which do not involve changes to the scope, price, schedule, or terms and conditions of the contract. The designation will be in writing, signed by the CO, and will set forth the authorities and limitations of the representative(s) under the contract. Such designation will not contain authority to sign contractual documents, order contract changes, modify contract terms, or create any commitment or liability on the part of the Government different from that set forth in the contract. CORs do not have authority to act as agent of the Government under the contract or task order. The Government may unilaterally change its COR designation.

• IDIQ Contracting Officer’s Representative (IDIQ COR): The IDIQ COR, to be designated at time of contract award, will represent the Government for the purpose of the IDIQ. The IDIQ COR will be responsible for the following:

– Tracking compliance with Subcontracting Plan across task orders (if applicable)

– Tracking and monitoring contract ceiling

– Tracking and monitoring staff allocation across task orders

– Reviewing changes to staffing matrix

– Secondary point of contact for issues that need to be escalated

– Reviewing Task Order SOWs for scope compliance

– Completing annual CPARs evaluations

The following person has been identified as the IDIQ COR:

Danielle Houpe

OO/OFEMS/DOMCR/LTMB | Transportation Management Team

Email: danielle.houpe@fda.hhs.gov Phone: 301-796-2415

SECTION D – PACKAGING AND MARKING

D.1 PACKAGING, MARKING AND SHIPPING INSTRUCTIONS

A. All non-electronically submitted deliverables required under this contract shall be packaged, marked and shipped. At a minimum, all deliverables shall be marked with the contract number and contractor name. The Contractor shall guarantee that all required materials shall be delivered in immediate usable and acceptable condition.

B. Reports not submitted electronically shall be delivered F.O.B. Destination, as set forth in FAR Clause 52.247-35, F.o.b. Destination, Within Consignee’s Premises (APR 1984), as specified in the delivery schedule.

C. Unless otherwise specified herein, deliveries shall be made to the COR on Mondays through Fridays (excluding Federal Holidays and Executive Orders).

SECTION E - INSPECTION AND ACCEPTANCE

E.1 CLAUSES INCORPORATED BY REFERENCE – FAR 52.252-2 (FEB 1998)

This contract incorporates the following clause(s) by reference, with the same force and effect as if it were given in full text. Upon request, the Contracting Officer will make its full text available. Also, the full text of a clause may be accessed electronically at this address:

FAR - https://www.acquisition.gov/?q=browsefar mailto:danielle.houpe@fda.hhs.gov http://www.acquisition.gov/?q=browsefar

HHSAR - https://www.hhs.gov/grants/contracts/contract-policies-regulations/hhsar/index.html

FEDERAL ACQUISITION REGULATION (48 CFR CHAPTER 1) CLAUSE:

NUMBER TITLE DATE

52.246-4 INSPECTION OF SERVICES—FIXED-PRICE AUG 1996

52.246-6 INSPECTION—TIME-AND-MATERIAL AND LABOR-HOUR MAY 2001

The COR or the duly authorized representative will perform inspection and acceptance of materials and services to be provided in each task order.

Acceptance may be presumed within 10 days of receipt, unless otherwise indicated in writing by the Contracting Officer or the duly authorized representative COR.

SECTION F - DELIVERIES OR PERFORMANCE

F.1 CLAUSES INCORPORATED BY REFERENCE – FAR 52.252-2 (FEB 1998)

This contract incorporates the following clause(s) by reference, with the same force and effect as if it were given in full text. Upon request, the Contracting Officer will make its full text available. Also, the full text of a clause may be accessed electronically at this address:

FAR - https://www.acquisition.gov/?q=browsefar HHSAR - https://www.hhs.gov/grants/contracts/contract-policies-regulations/hhsar/index.html

FEDERAL ACQUISITION REGULATION (48 CFR CHAPTER 1) CLAUSE:

NUMBER TITLE DATE

52.242-15 STOP-WORK ORDER AUG 1989

52.242-17 GOVERNMENT DELAY OF WORK APR 1984

F.2 PERIOD OF PERFORMANCE

The period of performance for this contract consists of a 60-month ordering period, effective from the date of contract award.

F.3 PLACE OF PERFORMANCE

The place of performance will be identified in individual task orders, but performance is expected to occur primarily at the FDA White Oak Campus in Silver Spring, MD. Additional services may be required for other FDA locations in the Washington, D.C.-metropolitan area, as specified in individual task orders.

It is expected that most work will be performed between 5:00 am and 9:00 pm Eastern Time, Monday through Friday, except on Federal Government Holidays; however, there may be instances when contractor support will be required outside normal hours of operation, to include weekends and extended weekday hours. For contractors that work onsite at FDA. As appropriate, work may be performed at the Government’s or the Contractor’s facility, as specified at the task order level.

http://www.hhs.gov/grants/contracts/contract-policies-regulations/hhsar/index.html https://www.acquisition.gov/?q=browsefar https://www.hhs.gov/grants/contracts/contract-policies-regulations/hhsar/index.html

F.4 DELIVERIES

Satisfactory performance of this contract shall be deemed to occur upon performance of the work and upon delivery and acceptance by the COR or the duly authorized representative.

A. Deliveries required by the Contractor shall be made F.o.b. Destination, as set forth in FAR Clause 52.247-35, F.o.b. Destination, Within Consignees Premises (APR 1984), and any specification stated in

SECTION D. PACKAGING AND MARKING.

B. Unless otherwise specified, deliveries shall be made to the COR on Mondays through Fridays (excluding Federal Holidays and Executive Order), between the hours of 8:00 a.m. and 5:00 p.m., Eastern Time, only. Supplies or services scheduled for delivery on a Federal holiday shall be made the following day.

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 CONTRACT SPECIALIST

Natapol Sirikhan Office of Acquisitions and Grants Services 4140 Powder Mill Road Beltsville, MD 20705 Telephone: 240-402-8031 Natapol.Sirikhan@fda.hhs.gov

G.2 CONTRACTING OFFICER

James Jenrette III Office of Acquisitions and Grants Services 4140 Powder Mill Road Beltsville, MD 20705 Telephone: 301-837-7549 James.JenretteIII@fda.hhs.gov

G.3 CONTRACTING OFFICER’S AUTHORITY

The Contracting Officer (CO) is the only person authorized to approve changes in any of the requirements of this contract. In the event the Contractor effects any changes to this contract or contracts at the direction of any person other than the CO, the changes will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in costs incurred as a result thereof. The CO shall be the only individual authorized to accept nonconforming work, waive any requirement of the contract/task order and modify any term or condition of the contract/task order. The Contracting Officer is the only individual who can legally obligate Government funds. No costs chargeable to the proposed contract can be incurred before receipt of a fully executed contract or specific authorization from the Contracting Officer.

mailto:Natapol.Sirikhan@fda.hhs.gov mailto:James.JenretteIII@fda.hhs.gov

G.4 CONTRACTING OFFICER REPRESENTATIVE (COR) – Indefinite Delivery Indefinite Quantity

(IDIQ)

The IDIQ COR, to be designated at time of contract award, will represent the Government for the purpose of the IDIQ. The IDIQ COR will be responsible for the following:

• Tracking compliance with Limitations on Subcontracting clause across task orders

• Tracking and monitoring contract ceiling

• Tracking and monitoring staff allocation across task orders

• Reviewing changes to staffing matrix

• Secondary point of contact for issues that need to be escalated

• Reviewing Task Order SOWs for scope compliance

• Completing annual CPARs evaluations

For each individual task order, a Task Order (TO) COR will be assigned. The TO COR shall serve as the Contractor’s first point of contact for any technical questions and is responsible for: (1) monitoring the Contractor’s technical progress, including the surveillance and assessment of performance and compliance with all substantive project objectives; (2) interpreting the statement of work and any other technical performance requirements; (3) performing technical evaluation as required; (4) performing technical inspections and acceptances required by this contract; (5) assisting in the resolution of technical problems encountered during performance; and (6) providing technical direction; and, (7) reviewing of invoices/vouchers.

COR’s under this IDIQ do not have authority to act as agents of the Government under this contract.

Only the Contracting Officer has authority to: (1) direct or negotiate any changes in the statement of work; (2) modify or extend the period of performance; (3) change the delivery schedule; (4) authorize reimbursement to the Contractor any costs incurred during the performance of this contract; or (5) otherwise change any terms and conditions of this contract.

The Government may unilaterally change its COR designation.

G.5 TECHNICAL DIRECTION

Performance of the work under this contract shall be subject to the technical direction of the Task Order COR. The term “technical direction” is defined to include, without limitation, the following:

• Directions to the Contractor which redirect the contract effort, shift work emphasis between work areas or tasks, require pursuit of certain lines of inquiry, fill in details or otherwise serve to accomplish the contractual statement of work.

• Provision of information to the Contractor which assists in the interpretation of drawings, specifications, or technical portions of the work description.

• Review and, where required by the contract, approval of technical reports, drawings, specifications, and technical information to be delivered by the Contractor to the Government under the contract.

Technical direction must be within the general Scope of Work stated in the contract. The COR does not have the authority to and may not issue any technical direction which:

• Constitutes an assignment of additional work outside the general Scope of Work of the contract.

• Constitutes a change as defined in the applicable contract clause entitled: FAR 52.243-3 “Changes–Time-and-Materials or Labor-Hours” (SEP 2000) (for LH Task Orders).

• Change any of the expressed terms, conditions, or specifications of the contract.

All technical direction will be issued in writing by the COR or will be confirmed by him/her in writing within five (5) business days after issuance.

G.6 INVOICE SUBMISSION

Invoicing instructions are prescribed under 352.232-71 Electronic Submission of Payment Requests (FEB 2022) and FDA Electronic Invoicing and Payment Requirements - Invoice Processing Platform (IPP) (Jan 2022).

a. 352.232-71 Electronic Submission of Payment Requests (FEB 2022)

(a) Definitions. As used in this clause—

Payment request means a bill, voucher, invoice, or request for contract financing payment with associated supporting documentation. The payment request must comply with the requirements identified in FAR 32.905(b), “Content of Invoices” and the applicable Payment clause included in this contract.

(b) Except as provided in paragraph (c) of this clause, the Contractor shall submit payment requests electronically using the Department of Treasury Invoice Processing Platform (IPP) or successor system.

Information regarding IPP, including IPP Customer Support contact information, is available at www.ipp.gov or any successor site.

(c) The Contractor may submit payment requests using other than IPP only when the Contracting Officer authorizes alternate procedures in writing in accordance with HHS procedures.

(d) If alternate payment procedures are authorized, the Contractor shall include a copy of the Contracting Officer's written authorization with each payment request.

(END OF CLAUSE)

b. FDA Electronic Invoicing and Payment Requirements - Invoice Processing Platform (IPP) (Jan 2022)

a. All Invoice submissions for goods and or services must be made electronically through the U.S.

Department of Treasury’s Invoice Processing Platform System (IPP).

http://www.ipp.gov/vendors/index.htm

b. Invoice Submission for Payment means any request for contract financing payment or invoice payment by the Contractor. To constitute a proper invoice, the payment request must comply with the requirements identified in in FAR 32.905(b), “Content of Invoices” and the applicable Payment clause included in this contract, or the clause 52.212-4 Contract Terms and Conditions – Commercial Items included in commercial items contracts. The IPP website address is: https://www.ipp.gov.

c. (1) The Agency will enroll the Contractors new to IPP. The Contractor must follow the IPP registration email instructions for enrollment to register the Collector Account for submitting invoice requests for payment. The Contractor Government Business Point of Contact (as listed in SAM) will http://www.ipp.gov/ http://www.ipp.gov/vendors/index.htm https://www.ipp.gov/ receive Registration email from the Federal Reserve Bank of St. Louis (FRBSTL) within 3 – 5 business days of the contract award for new contracts or date of modification for existing contracts.

(2) Registration emails are sent via email from ipp.noreply@mail.eroc.twai.gov. Contractor assistance with enrollment can be obtained by contacting the IPP Production Helpdesk via email to IPPCustomerSupport@fiscal.treasury.gov or phone (866) 973-3131.

(3) The Contractor POC will receive…