PWS DRAFT - Operational and Program Support Services.pdf

DOC - Operational and Program Support Services

Performance Work Statement Operational and Program Support Services

Department of Commerce

Strategic Sourcing Initiative

[DRAFT]

C.1 PERFORMANCE WORK STATEMENT (PWS)

The Contractor shall furnish the necessary personnel, material, equipment, services, and facilities (except as otherwise specified) to perform the Performance Work Statement below.

C.2 BACKGROUND, SCOPE AND OBJECTIVES

The DOC is a cabinet-level Department that promotes job creation, economic growth, sustainable development, and improved standards of living for all Americans. The DOC works in partnership with businesses, universities, communities, and our nation’s workers to realize its mission to help make American business more innovative at home and more competitive abroad. The Department has a widespread and diverse set of responsibilities within the areas of trade, economic development, weather monitoring and communication, technology, entrepreneurship and business development, and statistical research and analysis. The Department is comprised of 12 Bureaus with operations across the United States, 6 U.S. Territories, and more than 70 international offices.

The Bureaus include the National Oceanic and Atmospheric Administration (NOAA), National Institute of Standards and Technology (NIST), United Stated Census Bureau, United State Patent and Trademark Office (PTO), The Bureau of Industry and Security (BIS), International Trade Administration (ITA), United States Economic Development Administration (EDA), National Telecommunications and Information Administration (NTIA), Office of the Inspector General (OIG), Bureau of Economic Analysis (BEA) and the Economics and Statistics Administration (ESA). The Office of the Secretary (OS) is the headquarters organization for the Department.

The contractor shall provide qualified and experienced staff augmentation support to the Enterprise Services and Department Offices in, financial management, human resources, program management, security services, ASL services, FOIA services, human resources, and administrative support. Specialized and administrative staff augmentation is required to assist in the operational activities of the bureaus within the Department. The staff augmentation is required to support a myriad of standard services required across the Department and include support for the Chief Information Officers (CIO), Chief Financial Officers (CFO), Chief Acquisition Officers (CAO), and the Chief Human Resources Officers (CHRO) along with analysts, program management and administrative specialties. ES-A will provide a contracting vehicle to meet the needs of Departmental offices on demand. The Contractor staff augmentation, consisting of FM, HR, acquisition-related and administrative specialties will provide scalability and requisite expertise where and when required. The Contractor staff will not perform any inherently-governmental functions.

C.3 REQUIREMENTS

C.3.1 Tasks Order Specific Requirements Individual task orders issued under this contract will be managed, monitored and evaluated by the federal personnel as specified in the task order. Task orders will describe the required work to be performed, period of performance and any unique terms not addressed in this contract.

C.3.2 Staff Augmentation The Contractor shall provide staff augmentation support performing the general responsibilities as identified in Section B.3. The staff augmentation shall be provided as directed by the task order for any organization within the Department. The labor categories provide for basic competencies to be applied to any office, program or system as identified in task orders. All final decisions will be made by federal personnel.

C.3.3 Performance Standards The Contractor shall provide staff augmentation support reporting to the assigned place of duty in the task order ten (10) working days from issuance of the order, unless a later date is specified.

C.4 PLACE OF PERFORMANCE

On-site support on the part of the Contractor shall be required. Tasks shall be performed as directed in task orders. Locations include the Continental United States and territories with primary locations in the Washington, DC and surrounding areas. Telework opportunities may exist for specific functions and during certain times. The Country is divided into 3 regions for base pricing purposes as shown in J.4.

C.5 PERIOD OF PERFORMANCE

The total period of performance for placing task orders is five years from date of award.

C.6 HOURS OF OPERATION

Hours of operation will be identified in individual task orders. Generally, Government offices are closed for the following Federal holidays and occasionally during other designated periods.

Contractors who may be working at DOC or other Government facilities shall not be able to perform activities onsite on these days or during those periods designated for closure:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day Washington’s Birthday Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth

When any such holiday falls on a Saturday, the preceding Friday is observed; when any such holiday falls on Sunday, the following Monday is observed.

Government closures may occur during the contract performance period because of Executive Order, Office of Personnel Management direction or other form of Federal proclamation. These closures are often due to inclement weather, potentially hazardous conditions or other special circumstances. Closures or delays of this nature during the performance period do not entitle the Contractor to compensation for time not worked or to an automatic period of performance extension.

Hours will be identified in each task order. General facility base hours are between 8:00 am and 5:00 pm Monday through Friday. Extended hours are not an authorization for overtime or premium pay.

C.7 GOVERNMENT FURNISHED RESOURCES

For tasks performed in a Government facility, the Government will generally furnish the following resources as defined in the task order:

• Access to facilities

• Furnished office work space

• Telephone

• Computer equipment

• Email account

• Network connectivity and access

• Filing and storage

• Office supplies

C.8 TRAINING, LICENSES AND CERTIFICATIONS

The Contractor shall be responsible for any special training, licensing and certifications of Contractor personnel necessary to provide the expertise and support required by this contract.

C.9 IDENTIFICATION OF CONTRACTOR EMPLOYEES

All contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

C.10 TRAVEL

Travel may be required to meet with customers and/or vendors. Authorized travel will be identified in individual task orders. If travel is not specifically authorized in writing, travel is not authorized as a separate billable expense. Authorized travel shall be in accordance with the Federal Travel Regulation and the Federal Acquisition Regulation part 31.205-46. Travel reimbursed under task orders issued under this contract shall be based on the most economical form of transportation available only. Any costs deemed unreasonable will be reduced to a reasonable amount. Improper costs will be disallowed and deducted from the invoice. Any exceptions shall be fully justified and documented with the invoice. All travel shall be scheduled sufficiently in advance to take advantage of available discount rates.

Travel requirements shall be met using the most economical form of transportation available. This includes using connecting rather than direct flights, and reasonable efforts to insure the most economical flights are secured. Simply relying on a travel agent may not be sufficient. If economy class transportation is not available, the invoice must include justification for use of higher class travel indicating dates, times, and flight numbers.

Information on current Federal Travel Regulations and current per diem rates may be obtained at the following web site:

http://www.gsa.gov/portal/category/21287

C.11 SECURITY REQUIREMENTS

C.11.1 Security Implementation The Contractor shall establish and implement security aspects of the contract execution environment (i.e. policies, procedures, standards, resources, controls, and outcomes to include http://www.gsa.gov/portal/category/21287 applicable verification testing) that are compliant, effective, and reliable in the areas of personnel security (for clearances and access), information security and assurance, and physical security and protection of facilities and infrastructure.

C.11.2 Physical Security The Contractor shall ensure access to Contractor buildings, rooms, work areas and spaces, and structures that house DOC sensitive information or IT systems through which DOC sensitive information can be accessed, is limited to authorized personnel. The Contractor shall ensure controls are implemented to deter, detect, monitor, restrict, and regulate access to controlled areas at all times. Controls shall be sufficient to safeguard IT assets and sensitive information against misuse, loss, theft, destruction, accidental damage, hazardous conditions, fire, malicious actions, and natural disasters.

C.11.3 Badges All Contractors shall complete a Department of Commerce Personal Identity Verification (PIV) Request form CD-591 and a Defense Enrollment Eligibility Reporting System (DEERS) and Common Access Card (CAC) form 1172-2 prior to being granted access to U.S. federal Government facilities.

In addition, all Contractors will be issued a CAC badge, in compliance with Homeland Security Presidential Directive 12/HSPD. This technically advanced picture-ID badge will enhance the security of all federally controlled facilities and computer systems to ensure a safer environment for all Federal employees and Contractors. To receive a CAC card all personnel must have been previously entered into the DEERS System and have successfully cleared all DOC and Federal investigation and background checks.

C.11.4 Exit Interviews The Contractor shall conduct exit interviews with all departing Contractors and return Government-issued identification badges and Government-issued equipment to the COR.

C.12 CONFLICTS OF INTEREST

Contractor and subcontractor personnel performing work under this contract may receive, have access to, and/or participate in the development of government requirements which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. To mitigate these conflicts, the Contractor shall be prohibited from competing on solicitations resulting from this work and the Contractor’s employees will be required to sign non-disclosure agreements

(NDA)(J.3).

C.13 DATA RIGHTS

The Government has unlimited rights to all documents/material produced under task orders. All documents and materials, to include the source code of any software produced, designs, blueprints and plans, whether resulting in a solicitation or not, shall be Government owned and the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the CO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

C.14 DIRECT LABOR COSTS

Direct Labor costs under this contract includes Contractor employee labor, Sub-Contractor employee labor and Consultant labor. Maximum direct labor rates are identified in Section B, Schedule of Rates.

C.15 REPORTS AND DELIVERABLES

The following reports and deliverables are required at the contract level during performance of this contract. If additional reports are required, they will be defined at the task order level

C.15.1 Post Award Conference The Contractor shall attend a post award conference scheduled within 30 days after contract award. Location will be at the DOC, 1401 Constitution Ave NW, Washington, DC.

C.15.2 Monthly Financial Report The Contractor shall prepare and submit Financial Reports by the 10th of every month for the previous month. The Monthly Financial Report (MFR) shall follow the basic format of J.2 by task order. Monthly invoices shall match the MFR.

C.15.3 Monthly Status Report The Contractor shall provide a monthly status report by the 10th of every month for the previous month. The report shall provide an outline of:

• Ordering Activity—the total number of orders completed during the month, total number of those in progress, average time to process and status of any order that exceeds the standard performance timeline for placement (para C.3.3).

• Strategic Sourcing—each new strategic sourcing initiative being contemplated, a synopsis of the data that supports further consideration of the initiative with anticipated savings and benefits identified. The report shall include the milestones and timeline to advance the initiative through the acquisition cycle. The report shall also include the current spend against the strategically sourced portfolio and savings derived compared against target savings. The spend report shall be sub-divided by bureau and by category.

• Personnel—provide information on personnel status that may jeopardize mission accomplishment.

C.15.4 Periodic Progress Meetings The Contractor shall attend progress meetings requested by the contracting activity. The Contracting Officer, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance.

At these meetings the CO will apprise the Contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

C.15.5 Task Order Reports and Deliverables Task order reports and deliverables will be specified at the task order level.

C.16 DELIVERABLES

The contractor shall prepare and submit the deliverables as required and defined in this PWS in accordance with the Schedule of Deliverables, SectionTBD.