Fort_Benning_PWS_FY_19_24_October_2017_v5.pdf

Performance Work Statement (PWS)

Fort Benning Aviation Maintenance Services Contract

10/24/2017 v5

Vision Statement

Provide quality and safe aircraft and logistics support to meet TRADOC mission requirements in a cost effective manner while providing flexible aircraft availability in support of the United States Army Maneuver Center of Excellence (USAMCoE).

1. Introduction

1.1. Mission

Provide quality maintenance and logistics support services for aircraft assigned to the U.S.

Army in support of TRADOC mission requirements at Fort Benning, Georgia; unless otherwise approved by the Government. Maintenance and maintenance support work will be performed in Government furnished facilities utilizing Government furnished tools and support equipment.

The Government considers the quality of aircraft maintenance services critical to the program's success.

1.1.1. Performance Standards

1.1.1.a. The Contractor shall meet the following Performance Standards:

1.1.1.a.1. Daily Mission Performance (DMP): 100%

1.1.1.a.2. Mission Capable (MC) and Fully Mission Capable (FMC) Performance: ACFT 80% MC 75% FMC / AGSE (reportable) 90% FMC

1.1.1.a.3. Turnaround Time Requirements for the Back Shop:

TAT for 01-03 Priorities Less than or equal to 5 Working Days

TAT for 04-06 Priorities Less than or Equal to 10 Working Days

TAT for 07-13 Priorities Less than or Equal to 15 Working Days

1.1.1.a.4 Supply Performance Standards:

Customer SSA Reconciliation Greater than or Equal to 95%

Bench Stock Management 100%

Shop Stock Management 100%

1.1.1.a.5 Bank Time: 45%-55%

1.1.1.a.6 Quality Assurance Surveillance Plan (QASP) Performance: 80% minimum pass rate.

1.1.1.a.7 PMI Turnaround time not to exceed 30 Calendar Days.

1.1.1.b Performance inspection criteria are established in this PWS, and the QASP.

1.2 Background

Contractors have provided maintenance for aviation systems since 2008 at Fort Benning, Georgia. In 2006, the Aviation Center Logistics Command (ACLC) was organized to provide oversight and surveillance of the contract. The mission of ACLC is to ensure quality aviation systems sustainment, logistics and materiel to the United States Army Aviation and Maneuver Centers of Excellence in support of the TRADOC training requirements.

1.3. Scope

Provide quality maintenance and logistics support services to meet requirements in support of the TRADOC mission at the United States Army Maneuver Center of Excellence (USAMCOE).

The Contractor shall develop and execute a maintenance program to achieve the aircraft materiel goals listed in Table 3-3 AR 700-138, to support 100% of USAMCOE flying requirements, and to meet performance requirements in PWS paragraph 1.1.1 and the Performance Requirement Summary (PRS). In addition, the Contractor shall ensure training, safety and quality control programs are performed and documented IAW AR 95-20. The Government considers the quality of aircraft maintenance services critical to success. The term "requirement” is used throughout to reference the scope of work covered by this PWS.

2. General Requirements

The primary requirement of this contract is to provide aircraft maintenance and logistics services in support of aviation / related ground support operations at Fort Benning, Georgia. The Contractor shall furnish all personnel, management, materiel, parts, supplies, transportation, and equipment, except as provided herein as Government Furnished Property (GFP) or provided via the Federal Supply System, to perform all field and approved sustainment maintenance IAW AR 750-1 of all assigned aircraft and maintenance of all associated aviation and ground support equipment. Acceptance/technical inspections will consist of pre-flight inspections of issued aircraft using the pre-flight inspection checklist and maintenance technical manuals. The Contractor shall develop and execute a comprehensive maintenance program to achieve the Fully Mission Capable (FMC) aircraft materiel goals listed in Table 3-3, AR 700-138, while supporting 100% of fight training and logistical support requirements as listed in paragraph

1.1.1 and the PRS. The Contractor shall maintain aircraft in accordance with (IAW) Technical Manuals (TMs), Maintenance Engineering Calls (MECs), Maintenance Engineering Orders (MEOs), Federal Aviation Regulations (FARs), and Army Regulations (ARs) as cited in Attachment C; Document Summary List and Reference List. The Contractor shall ensure properly configured aircraft IAW published flight schedule are available to complete all scheduled missions. The Contractor shall ensure that training, safety and quality control programs are performed and documented IAW AR 95-20. The Contractor shall ensure all subcontractors comply with TMs, DA Pamphlets, and AR's. The Government expressly reserves the right to incorporate additional maintenance and logistics support, including maintenance of other or additional MDS aircraft and equipment.

2.1. Reproduction Service

All printed material and duplication produced by the Contractor shall be at Contractor’s expense.

This excludes official publications and forms available through the Publication Account. All records, files, documents, working papers, slides, briefings, and reports (not inclusive) in whole or in part produced and generated using Government furnished equipment is Government property and shall not be marked company proprietary.

2.2. Business Relations

The Contractor shall successfully integrate and coordinate all activities needed to execute the requirement. The Contractor shall ensure the professional and ethical behavior of its personnel.

2.2.1. Non-Personal Services

The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. The Contractor shall be responsible to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the Contractor believes that any actions constitute or are perceived to constitute personal services, the Contractor shall notify the Contracting Officer (KO) immediately.

2.3. Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.1. Contract Management

The Contractor shall provide a Key Personnel Roster IAW DI-MGMT-81834A. The Contractor shall notify the KO and Contracting Officer Representative (COR) within four hours of the commencement of work where such key person(s) would be used to perform, supervise, and/or manage such work. See CDRL A002.

2.3.1.1. Key Personnel

Key personnel shall include the Site Manager, Maintenance Managers, Managers of Information Technology/Security, Quality, Maintenance, Property/Logistics, and Environmental, Health, and Safety (EH&S). The Contractor may designate other key personnel.

2.3.2. Contract Administration

2.3.2.a. The Contractor shall designate a single point of contact to support this contract.

The Contractor shall assign work effort and maintain accurate time keeping records of personnel assigned to work on the requirement.

2.3.2.b. The Contractor shall designate individuals authorized to authenticate documents, directives, reports and other administration actions. The Contractor shall provide a list of personnel authorized to sign designated documents.

2.3.2.c. The Documentation Signature Authorization Report shall be IAW DI-MISC- 80508B and identify the following information:

1. Organization/Activity

2. Signature of individual assigned

3. Name/Grade

4. Title/Division/Section

5. Designated Signature Authority

See CDRL A003.

2.3.3. Subcontract Management

2.3.3.a. The Contractor shall be responsible and accountable for any subcontract performance on this requirement. The Contractor shall manage work distribution to ensure there are no personal or Organizational Conflict of Interests (OCI) as required in Federal Acquisition Regulations (FARs) Subparts 3.11 and 9.5.

2.3.3.b. The Contractor shall be responsible for all contract requirements subcontracted or delegated to other sources. The Contractor shall be responsible for ensuring that the subcontractor has procedures in place to implement the requirements. The Contractor shall not be relieved from liability for damage, loss, or destruction of aircraft while contract aircraft is in the possession or control of its subcontractors, except to the extent that the subcontract, with the written approval of the KO, provides for relief from each liability.

2.3.3.c. The Government’s indemnification of the Contractor through the Ground and Flight Risk Clause (GFRC) does not automatically apply to subcontractors.

2.4. Personnel Administration

2.4.a. The Contractor shall assure centralized control and overall management of personnel and shall assure required federal, state, and local licenses, permits, and certifications are acquired prior to contract personnel performing any services.

2.4.b. The Contractor shall not hire or employ for performance under this contract any person(s) whose employment would result in a conflict with the Government Standards of Conduct as defined in the Joint Ethics Regulation, DoD 5500.7-R. The Contractor shall be responsible for the adherence of its personnel to all rules, regulations, directives, and requirements pertaining to the conduct of personnel on Fort Benning or other military reservations prescribed or issued by the Garrison or Senior Mission Commander.

2.4.c. When the Contractor requires personnel assignment/reassignments, changes are required to be made in a manner which shall minimize the impact on maintenance and logistical service support and the training of Contractor personnel.

2.4.d. The Contractor shall be responsible for the cost of training Contractor personnel and maintaining required certifications to meet the requirements of this PWS. As an exception to this requirement, Government directed special training may be provided by the Government without equitable adjustment.

2.4.e. The Contractor shall presume that all labor is included and no equitable adjustment is authorized unless equitable adjustment is specifically authorized. Travel and per diem only will be reimbursed under the Travel CLIN for travel outside the local flying area.

2.4.1. Contractor Manpower Reporting

Reporting Labor Hours. The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report all Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address: https://CMRA.ARMY.MIL.

The required information includes the following:

a. Contracting Officer (KO), Contracting Officer’s Representative (COR);

b. Contract number

c. Beginning and ending dates covered by reporting period;

d. Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data;

e. Estimated direct labor hours (including sub-Contractors);

f. Estimated direct labor dollars paid this reporting period (including sub-Contractors);

g. Total payments (including sub-Contractors);

h. Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different);

i. Estimated data collection cost;

j. Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity; U.S. Army Training and Doctrine Command, W0U9AA-W0U9 Aviation COE

k. Locations where Contractor and sub-Contractors perform the work specified by zip code in the United States

l. Presence of deployment or contingency contract language; and Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country).

2.4.2. Contractor Personnel Drug Testing

The Contractor shall ensure a drug free workforce. The Contractor shall ensure all Department of Army Regulations, Department of Transportation, and Federal Aviation Administration drug testing requirements are met. The Contractor’s and its subcontractor’s personnel in safety sensitive positions as defined in AR 600-85 shall be drug and alcohol tested equivalent to meet procuring service requirements to ensure pre-accident risk mitigation. Toxicological testing requirements for post-accident investigations will be in accordance with AR 95-20.

2.4.3. Hours of Work

The Contractor shall be able to perform to meet all mission requirements of this PWS. Unless expressly stated elsewhere, operating hours established by the Contractor shall be consistent with meeting the contract performance requirements or as directed by the KO.

The majority of operations will occur during a 16 hour window daily which may shift IAW the published flight schedule or approved coordinated efforts within 72 hours.

https://cmra.army.mil/

3. Performance Requirements

The following section specifies the performance objectives and performance elements for the contract.

3.1. Perform maintenance operations.

3.1.1. The Contractor shall manage the maintenance program to support USAMCOE flying requirements.

3.1.1.1. The Contractor shall analyze the annual Flying Hour Program (FHP) in order to determine maintenance program requirements. Performance Standards:

3.1.1.1.a. Standard: The Contractor shall develop and execute a comprehensive maintenance program to support projected flying hours and meet performance requirements in PWS paragraph 1.1.1 and the PRS.

Contractor shall support flight hour requirements as follows:

Ranger Training Mission Fleet of 7 airframes at 1200 – 1650 flight hours annually.

MEDEVAC Fleet of 6 airframes at 800 – 1300 flight hours annually

3.1.1.2. Reserved

3.1.1.3 The Contractor shall provide aircraft to meet mission requirements. Performance Standards:

3.1.1.3.a. Standard: The Contractor shall issue aircraft IAW Fixed Aircraft flight schedule provided by the Government (Local Aviation Liaison Officer, G-3 Element and below) 72 hours prior to mission launch. Aircraft requirements will include, number of aircraft required, assigned mission number, mission configuration requirements to include, special mission equipment requirements, type of flight, (POI, non-POI, AVT, CGT), time aircraft is required (issue time), flight time required for the mission, and time of mission completion.

AQL: Contractor shall post tail number assignments for scheduled missions to include back up aircraft tail numbers, on a daily basis no later than two hours prior to the aircraft departure for the day.

3.1.1.3.b. Standard: Contractor shall provide additional aircraft within the 72 hour scheduling window to meet USAMCoE requirements as directed by the COR.

AQL: All scheduling changes within the 72 hour scheduling window shall be coordinated through the COR. The COR will coordinate with the Contractor to make appropriate changes based off of MC available aircraft and type of mission.

3.1.1.3.c. Standard: The Contractor’s Production Control shall conduct a daily coordination meeting at 0930 hours (EST) between the Customer, Government and Contractor.

AQL: Meeting will address the following issues:

1) Update Aircraft and Aviation Ground Support Equipment status; to include CBM issues.

2) Mission Scheduling and aircraft assignment.

3) Aircraft maintenance requirements.

4) Back Shop requirements

5) Customer aircraft training requirements

6) Ground support maintenance requirements

7) Flight safety requirements

8) Quality control issues/requirements

9) Material/supply requirements

10) General forum

3.1.1.3.d. Standard: The Contractor shall provide aircraft in requested configuration IAW USAMCoE flight schedule.

AQL: Requested configuration IAW USAMCoE flight schedule unless an alternate configuration is approved by requesting unit through COR or KO.

3.1.1.3.e. Standard: The Contractor shall ensure the aircraft logbook is available, operational with fully charged battery, and with all data properly entered IAW DA PAM 738-751 at issue time.

3.1.1.3.f. Standard: The Contractor shall ensure the fuel system is fully serviced prior to aircraft issue.

3.1.1.3.g. Standard: The Contractor shall ensure no maintenance actions are due that would prevent the aircraft from flying the number of flight hours requested on the Flight Schedule.

AQL: Aircraft shall not be issued in the back side of the maintenance window for flying hour based inspections unless approved by the requesting unit through COR or KO.

3.1.1.4 The Contractor shall meet Daily Mission Performance contract launch requirements – Training Fleet. Performance Standards:

3.1.1.4.a. Standard: The Contractor shall issue Training Fleet Aircraft IAW Flight Schedule

Utility Helicopter Training Fleet Matrix:

2 Mission Capable (MC) / issuable airframes out of 4 “on hand" airframes, with Major Maintenance activities

3 MC/issuable airframes out of 4 “on hand” airframes, without Major Maintenance activities

3 MC/issuable airframes out of 5 “on hand” airframes

3 MC/issuable airframes out of 6 “on hand" airframes, with Major Maintenance activities

4 MC/issuable airframes out of 6 “on hand” airframes, without Major Maintenance activities 4 MC/issuable airframes out of 7 “on hand” airframes

Major maintenance activities are defined as scheduled Phase Maintenance Inspections (PMI) events; out-sourced maintenance events (maintenance not provided under this contract) directed by Government. All other exceptions to performance grading for this task area will be at the discretion of the KO or COR.

In the event of an increase in the number of "on hand" airframes; for either fleet, Government will grant the Contractor a 30 calendar day grace period for the induction of each additional airframe prior to Contractor matrixes change. Grace period will begin upon receipt of the airframe at Fort Benning, GA. Other exceptions to the grace period for this task area may be deviated at the discretion of the COR. The grace period shall be noted as for contractual performance only. Aircraft receive into the fleet shall be placed in to service as per paragraph 3.1.2.14

3.1.1.4.1. The Contractor shall ensure selected aircraft meet Training Fleet mission requirements. Performance Standards:

3.1.1.4.1.a. Standard: The Contractor shall operate IAW AR 95-1 and Local Commanders Requirements.

3.1.1.4.1.b. Standard: The Contractor shall have all flyable aircraft available to the flight crews for emergency missions.

AQL: The Contractor shall place all logbooks in “Ready-up Box” during periods when Contractor personnel are not present.

3.1.1.4.2. The Contractor shall ensure selected aircraft meet Training Fleet requirements.

Performance Standard: The Contractor shall operate IAW AR 95-1 and Local Commanders Requirements; Attachment D.

3.1.1.5 The Contractor shall meet Daily Mission Performance contract launch requirements- MEDEVAC Fleet. Performance Standards:

3.1.1.5.a. Standard: The Contractor shall issue aircraft IAW MEDEVAC Flight Schedule.

MEDEVAC Fleet Matrix: 4 MC issuable airframes out of 6 “on hand” airframes In the event of the MEDEVAC Fleet reduces due to transfer, Government directives, major maintenance events/activity, or out-sourced maintenance events/activity directed by Government the MEDEVAC Fleet Matrix will reduce performance objectives by 1 MC issuable airframe by 1 reduction of “on hand” airframe. The Contractor will be informed by the government when this reduction will be in effect.

Major maintenance activities are defined as scheduled Phase Maintenance Inspections (PMI) events; out-sourced maintenance events (maintenance not provided under this contract) directed by Government. All other exceptions to performance grading for this task area will be at the discretion of the KO or COR.

In the event of an increase in the number of "on hand" airframes; for either fleet, Government will grant the Contractor a 30 calendar day grace period for the induction of each additional airframe prior to Contractor matrixes change. Grace period will begin upon receipt of the airframe at Fort Benning, GA. Other exceptions to the grace period for this task area may be deviated at the discretion of the COR. The grace period shall be noted as for contractual performance only. Aircraft receive into the fleet shall be placed in to service as per paragraph 3.1.2.14

3.1.1.5.b. Standard: The Contractor shall provide aircraft to support the MEDEVAC (24 hours a day and 365 days a year) unit mission requirement.

3.1.1.5.c. Standard: The Contractor shall have all flyable aircraft available to the flight crews for emergency missions.

AQL: The Contractor shall place all logbooks in “Ready-up Box” during periods when Contractor personnel are not present.

3.1.1.5.1. The Contractor shall ensure selected aircraft meet MEDEVAC mission requirements. Performance Standard: The Contractor shall operate IAW AR 95-1 and Local Commanders Requirements; Attachment D.

3.1.1.5.2. The Contractor shall support scheduled off-station MEDEVAC aircraft.

Performance Standards:

3.1.1.5.2.a. Standard: The Contractor shall provide maintenance support kit to support crew level maintenance operations for MEDEVAC support missions.

AQL: Contents approved by the COR.

3.1.1.5.2.b. Standard: The Contractor shall provide logistics support kit to support crew level maintenance operations for MEDEVAC support missions.

AQL: Contents to be approved by the COR.

3.1.1.5.2.c. Standard: The Contractor shall provide recovery crews to repair and return aircraft which experience pre-cautionary landings for minor maintenance actions to flight status or conduct ground recovery and return to Lawson Army Airfield.

AQL: As directed by COR or KO.

3.1.1.6. The Contractor shall meet PMI Performance timeline requirements. Performance Standard: The Contractor shall complete PMIs in order to meet mission requirements IAW PMI Standards TimeLine memorandum and Attachment E-Supplementary Incentive Fee Criteria.

AQL: Contractor shall have 30 Calendar days to complete this requirement; grading starts at PMI induction to Aircraft MTF Complete following PMI. PMI as outlined in Attachment E. Contractor shall be allowed no more than 5 Calendar days after completion of the PMI for the ACFT to be returned to the fleet in an issuable status.

Deliverable: Phase Time and direct Man-hour Analysis Report CDRL A005

3.1.1.7. The Contractor shall provide a corrective action plan for any aircraft that is Non Mission Capable Maintenance (NMCM) for more than 5 calendar days. Performance Standard:

3.1.1.7.a. Standard: The Contractor shall report IAW DI-MISC-80508B, which shall include:

1. Date aircraft became NMCM

2. Parts required

3. Maintenance required

4. Causative Research and steps to prevent reoccurrence

5. Return to Service Plan and timeline for release.

See CDRL A004.

3.1.1.7.b. Deliverable: CDRL A004 Non Mission Capable Maintenance (NMCM) Corrective Action Plan

3.1.1.8 The Contractor shall submit a phase time and direct man-hours analysis report.

3.1.1.8.a. Standard: The Contractor shall report IAW DI-MGMT-80368A, which shall include:

1. Work Order Number & Aircraft Number

2. Date PMI Started/NMC; Completion

3. Dated MOC Started; Completion

4. Date MTF Started; Completion

5. Man-hours; a) PMI / b) Non-PMI / c) Total Man-hours

6. Total PMI Days; a) Day NMCM / b) Days NMCS

7. PMI Task Completion Percentages: by Area and Total

8. Faults Generated Completion Percentages: by Area and Total

9. Total PMI Completion by area

10. Non-PMI Task by deficiencies; to include Man-hours

11. NMCS breakout; Noun, NIIN, DOC Number, Status

12. Obstacles / Distracters / Other reportable

See CDRL A005.

3.1.1.8.b. Deliverable: CDRL A005; Phase Time and Direct Man-hour Analysis Report

3.1.1.8.1. The Contractor shall maintain phase flow interval to ensure the minimum necessary amount of aircraft in phase maintenance. Performance Standard: The Contractor shall maintain a 50% bank time on all aircraft fleets.

AQL: 45% to 55% bank time.

3.1.1.8.2 The Contractor shall manage maintenance to minimize uncorrected faults.

Performance Standards:

3.1.1.8.2.a. Standard: Contractor shall address all newly recorded aircraft logbook deficiencies / entries within but not to exceed 72 hours from initial entry time.

3.1.1.8.2.b. Standard: Contractor shall correct, order, or defer a corrective action. If ordered or deferring an action, Contractor shall record proper document number(s), work order number(s), and/or reason for delay in remarks block of DA Form 2408-13-1, or DA Form 2408- 13-3.

3.1.1.8.2.c. Standard: Contractor shall not defer corrective actions for more than the next scheduled 40 hour inspection..

AQL: Waivers shall be requested and approved from the COR.

3.1.1.8.3 The Contractor shall manage and implement a comprehensive Corrosion Control Program for the prevention, early detection, and repair of corrosion damage on all assigned equipment IAW AR 750-59, TM 1-1500-344- 23 volumes 1-4, TM 1-1500-328- 23, and 10 U.S.C. § 2228: US Code - Section 2228: Military equipment and infrastructure:

prevention and mitigation of corrosion

AQL: Material and process deviations coordinated with ACLC Environmental and approved by corresponding airworthiness authority, if required.

3.1.1.8.4 The Contractor shall prepare and touch up paint aircraft, aircraft components, and ground support equipment. Performance Standards:

3.1.1.8.4.a. Standard: The Contractor shall conduct painting and de-painting operations IAW TM 1-1500-344-23 volumes 1-4, TM 1-1500-345-23, AR 750-1, MIL-DTL-53072E, GEN- MIM-10-002, and approved technical requirements.

AQL: “touch up” painting authorized only within areas of less than 2 square feet.

3.1.1.8.4.b. Standard: Contractor shall ensure quality control measures are formalized in the Contractor’s quality management system for proper compliance for the painting and marking of all aircraft, components and ground support equipment.

AQL: Material and process deviations coordinated with AMCOM G-4/ACLC ENV and approved by corresponding airworthiness authority, if required.

3.1.1.8.5 The Contractor shall support Sustainment maintenance of USAMCOE aircraft performed on-site by Depot Field Teams. Performance Standard:

3.1.1.8.5.a. Standard: Contractor shall depopulate and repopulate aircraft components and assemblies as coordinated by the ACLC Equipment Specialist or COR to support Depot Field Team aircraft repairs.

3.1.1.8.5.b. Standard: Contractor shall support ordering, storage, issuing, and receiving of parts, hazardous materials and wastes for outside agencies supporting USAMCOE work requirements in the time frame specified by the Government.

3.1.1.9 The Contractor shall manage the maintenance program to attain Army aircraft readiness goals. Performance Standards:

3.1.1.9.a. Standard: The Contractor shall maintain and report IAW AR 700-138, Table 3- 3.

AQL: Fleet MC and FMC rates will not fall below required fleet concurrency rates.

3.1.1.9.b. Standard: The Contractor shall request exclusions for unique aircraft configurations and equipment not utilized at Fort Benning through the COR as exempt from these calculations.

3.1.1.10 The Contractor shall manage the Controlled Exchange Process. Performance Standards:

3.1.1.10.a. Standard: The Contractor shall execute controlled exchange IAW AR 750-1, TM 1-1500-328-23, and DA PAM 738-751.

3.1.1.10.b. Standard: The Contractor shall propose Controlled Exchanges through the Site Manager to COR or COR designated representative for approval.

AQL: Contractor shall observe Non-Mission Capable Supply (NMCS) requirements prior to requesting for approval.

3.1.1.10.c. Standard: The Contractor shall document Controlled Exchange actions within the donor and recipient aircraft's logbook including aircraft tail numbers of donor and recipient aircraft stating “Controlled Exchange From” and “Controlled Exchange To” in the corrective action block.

3.1.1.10.d. Standard: The Contractor shall annotate all serial numbered components within the donor and recipient aircraft's logbook.

3.1.1.10.e. Standard: The Contractor shall develop and utilize specific procedures for the management of the Controlled Exchange process that addresses guidance regarding the individual repair part when the required part is not available within the supported bench stock or shop stock.

3.1.1.11 The Contractor shall adhere to warranty and warranty repair provisions for all aircraft, components, systems, and subsystems thereof. Performance Standards:

3.1.1.11.a. Standard: The Contractor shall conduct Controlled Exchange of warranty items IAW PWS Paragraph 3.1.1.10.

3.1.1.11.b. Standard: The Contractor shall develop an approval process for requesting deviations from warranty provisions from COR or designated representative..

3.1.2 Maintenance Support Operation.

3.1.2.1 The Contractor shall manage Non-Destructive Testing (NDT) capabilities utilizing Radiographic Testing (RT), Ultrasonic Testing (UT), Eddy Current Testing (ET), Magnetic Particle Testing (MT) and Fluorescent Penetrant Testing (PT) in support of maintenance operations. Performance Standard: The Contractor shall operate IAW National Aerospace Standard (NAS) 410.

3.1.2.1.a Standard: The Contractor shall record status and results of fault diagnosis and non-destructive testing (NDT) IAW DA PAM 738-751.

3.1.2.2 The Contractor shall manage maintenance support at training sites for scheduled flight operations.

3.1.2.2.a Performance Standard: The Contractor shall provide support at other sites as directed by the COR and Approved by the KO.

3.1.2.3. The Contractor shall provide Field and approved Sustainment level maintenance support for transient aircraft and equipment when directed by the KO or the COR.

Performance Standards:

AQL: Outside agency coordination shall be completed prior to conducting maintenance support operations.

3.1.2.4. The Contractor shall perform maintenance services at other locations as directed by COR and approved by the KO, not to exceed the Local flying area as defined by a radius of 300 nautical miles from Fort Benning.

3.1.2.5. The Contractor shall modify and de-modify aircraft when directed by the KO or

COR.

3.1.2.6. The Contractor shall run-up or preserve aircraft IAW approved aircraft technical requirements during prolonged no fly periods.

3.1.2.6.1. The Contractor shall preserve uninstalled aircraft components IAW approved component technical requirements during NMC status.

3.1.2.6.2 The Contractor shall obtain KO or COR approval prior to placing aircraft in other than flyable storage. Performance Standard: The Contractor shall complete aircraft storage IAW approved aircraft technical requirements.

3.1.2.7. The Contractor shall prepare aircraft, aircraft systems, and aircraft subsystems for shipment by air and surface modes to CONUS and OCONUS locations, As directed by the COR or KO. Performance Standards:

3.1.2.7.a. Standard: The Contractor shall operate IAW approved aircraft or component technical requirements.

3.1.2.7.b. Standard: The Contractor shall perform IAW Government provided shipping requirements.

3.1.2.7.c. Standard: The Contractor shall comply with International Trade in Arms Regulations (ITARs).

3.1.2.7.d. Standard: The Contractor shall provide procedures for ferry flight approval to the Government Flight Representative (GFR).

3.1.2.8 The Contractor shall support annual Airframe Condition Evaluation (ACE) inspections on assigned aircraft. Performance Standard: The Contractor shall provide maintenance support to position aircraft and remove necessary items allowing the ACE inspector access to required aircraft structures. All removed items shall be documented IAW

DA PAM 738-751.

3.1.2.9 The Contractor shall comply with all Government approved directives, Modification Work Orders (MWOs), Aircraft Engineering Bulletins, Service Bulletins, Safety of Flight (SOF) messages, Aviation Safety Action Messages (ASAM), Technical Bulletins (TBs), Maintenance Information Messages (MIMs), Aviation Maintenance Action Messages (AMAMs), Airworthiness Releases (AWRs), All Army Activities (ALARACTs), Maintenance Engineering Call/Order (MEC/MEO), and special one-time inspections for assigned aircraft. Performance Standard: The Contractor shall develop a Work Flow plan.

3.1.2.9.1 The Contractor shall manage Modification Work Order (MWO) application for aircraft. Performance Standards:

3.1.2.9.1.a. Standard: The Contractor shall schedule, report, requisition or manufacture, and install hardware/software IAW Government MWO requirements.

AQL: Within time frame specified by the Government.

3.1.2.9.1.b. Standard: The Contractor shall enter MWO completion data in the AMCOM World Wide Aircraft Listing (WWAL) data base and AMCOM web site.

AQL: Within one working day of each MWO application completion on aircraft or equipment.

3.1.2.9.1.c. Standard: The Contractor shall assist all MWO and DEPOT teams as directed by the KO or COR. This is to include all Environmental aspects, Hazardous item/material storage and waste disposal requirements.

3.1.2.9.2 The Contractor shall inventory MWO kits against the master inventory list.

Performance Standards:

3.1.2.9.2.a. Standard: The Contractor shall complete inventory within three working days of receipt.

AQL: Inventory discrepancies reported to the ACLC Logistics COR or designated representative within three working days of inventory completion.

3.1.2.9.2.b. Standard: The Contractor shall order missing or damaged parts with valid document number as directed by the COR.

AQL: 100% of all missing or damaged parts on order within three days of inventory completion.

3.1.2.9.2.c. Standard: The Contractor shall receive ACLC authorization prior to use of kit subcomponents for other than MWO application.

3.1.2.9.3. The Contractor shall modify and update all approved Government aircraft maintenance and record keeping systems when service guidance has been changed.

Performance Standard: The Contractor shall update systems to reflect new operation and maintenance guidance.

AQL: Post changes within six business days of receipt for urgent changes; 12 business days of receipt for normal changes. The Contractor may request extensions to these timelines through the KO or COR.

3.1.2.10. The Contractor shall provide support for off-post maintenance of assigned aircraft and aircraft components conducted by outside entities when directed by the KO or a COR. Performance Standards:

3.1.2.11. The Contractor shall ensure personnel are available to immediately support flight crews for all aircraft issue, launch, and recovery events. Performance Standards:

3.1.2.11.a. Standard: The Contractor shall perform duties including the following:

1. Pre-flight and post-flight maintenance assistance.

2. Aviation Ground Power Unit (AGPU) support when requested.

3.1.2.11.b. Standard: The Contractor shall meet all Flight Crews during pre-fight and post-flight to determine if assistance is required and aircrews briefed on where the flight line support will be located during their launch and recovery.

3.1.2.11.c. Standard: The Contractor shall locate flight line support personnel to allow for immediate support and contact by flight crews.

AQL: Flight line support structured to prevent loss of coverage during scheduled breaks and shift change.

3.1.2.11.d The Contractor shall ensure aircraft issued satisfy mission requirements provided in the published Customer flight schedules and daily coordination meeting.

Performance Standards:

3.1.2.11.d.1 Standard: The Contractor shall provide aircraft in requested configuration IAW attachment D; Local Commanders Mission Set Configurations and AR 95-1.

AQL: Requested configuration IAW attachment D; Local Commanders Mission Set Configurations and AR 95-1; unless an alternate issue is approved by the Local Commander or their designated representative, requesting unit through COR.

3.1.2.11.d.2 Standard: The Contractor shall ensure issued aircraft are located on the parking/launch pads.

AQL: Alternate parking may be requested by the Customer, and coordinated at the daily coordination meeting.

3.1.2.11.d.3 Standard: The Contractor shall ensure the aircraft logbook is in the aircraft, operational with fully charged battery, and with all data properly entered IAW DA PAM 738-751 at issue time.

AQL: Electronic logbooks will have minimum of 61% battery charge remaining to be considered operational.

3.1.2.11.d.4 Standard: The Contractor shall ensure the fuel system is fully serviced prior to aircraft issue.

3.1.2.11.d.5 Standard: The Contractor shall ensure no maintenance actions are due that would prevent the aircraft from flying the number of flight hours requested through the Government approved scheduling system. This is to include any follow on maintenance operational checks or other follow on maintenance requirements.

AQL: Aircraft shall not be issued in the back side of the maintenance window for flying hour based inspections unless coordinated at the daily coordination meeting and approved as an alternate issue by the requesting unit through COR.

3.1.2.11.d.6 Standard: The Contractor shall develop aircraft turn-around inspection completed on aircraft used to meet multiple training requirements during the day prior to second or subsequent issue.

AQL: Turn-around inspection shall include, at a minimum, a visual inspection for obvious leaks and damage, inspection of fluid level indicators, and filter bypass or impending bypass buttons and a logbook review.

3.1.2.12. The Contractor shall ensure all aircraft are moored and tied-down when maintenance personnel or the flight crew are not present at the aircraft. Performance Standards:

3.1.2.12.a. Standard: The Contractor shall secure aircraft IAW TM 1-1500-250-23 and applicable aircraft technical requirements

AQL: Flight crew may assist in tie down and mooring at their discretion.

3.1.2.13. The Contractor shall provide protection to aircraft and Government furnished equipment from severe weather and storm damage. Performance Standards:

3.1.2.13.a.1. Standard: The Contractor shall comply IAW approved aircraft technical requirements.

3.1.2.13.a.2. Standard: The Contractor shall operate IAW Contractor’s approved severe weather plan.

3.1.2.13.a.3. Standard: The Contractor shall determine aircraft mooring status upon notification or determination of severe weather and communicate to COR.

AQL: Completed within 30 minutes of notification of severe weather.

3.1.2.13.a.4. Standard: The Contractor shall inspect aircraft for damage after severe weather events and report inspection results to COR.

3.1.2.14. The Contractor shall perform aircraft transfer and acceptance inspections for aircraft being transferred to or from Fort Benning. Performance Standards:

3.1.2.14.a. Standard: The Contractor shall conduct transfers IAW specific Transfer Orders or as directed by COR or KO.

3.1.2.14.b. Standard: The Contractor shall have three (3) business days, per airframe, to inspect, identify, and record faults or deficiencies to the aircraft, to include aircraft records and special mission equipment, IAW governing regulations, pamphlets, AWRs, MWOs, and maintenance procedures.

AQL: Extensions may be requested on a case by case basis through the COR.

3.1.2.15. The Contractor shall provide support for aircraft used in alerts and emergency support operations when directed by the KO or COR.

3.1.2.16. The Contractor shall support aircraft and component improvement projects to facilitate Government initiatives when directed by KO or COR.

3.1.2.17. The Contractor shall manage the aircraft Condition Based Maintenance (CBM) program for assigned aircraft IAW Government directives. Performance Standards:

3.1.2.17.a. Standard: The Contractor shall review and document CBM data IAW approved aircraft and component technical requirements.

3.1.2.17.b. Standard: The Contractor shall transmit to the Government approved CBM data warehouse and other required Army maintenance information systems.

AQL: Data warehouse updated daily.

3.1.2.17.c. Standard: The Contractor shall report CBM data:

3.1.2.17.c.1. Daily report submitted shall include CBM Status of aircraft for the entire fleet by tail-number, type of survey/monitor, critical status fault, Caution/Exceedance, Value, Caution limits, Exceed limits, and Comment block.

Deliverable: IAW DI-MGMT-80368, CDRL A006

3.1.2.17.c.2. CBM Trending Information Quarterly Report –The report shall provide a list of CBM components analysis for recommendations to improve maintenance operational availability and ways to reduce life-cycle total ownership costs within the scope of approved CBM operations at the user and program management level. CBM quarterly report shall list all CBM related parts replaced during report period, identify all TBO parts; to include parts processed for PQDR/QDR/SPOs, and provide written recommendations/feedback on all significant CBM actions and written recommendations concerning how to improve and streamline CBM operations.

Deliverable: IAW DI-MGMT-80368A, CDRL A007

3.1.2.18. The Contractor shall manage the calibration program. Performance Standards:

3.1.2.18.a. Standard: The Contractor shall comply IAW AR 750-43 (Section 3 and 4), TB 750-25, TB 43-180, DA Pam 750-8, and Manufacturer's calibration requirements.

3.1.2.18.b. Standard: All calibration equipment sent to the TMDE lab prior to expiration.

AQL: The Contractor will send to an outside source through the Contractor's procurement department if the lab cannot perform the calibration.

3.1.2.18.c. Standard: The Contractor shall establish calibration program as part of the Quality Control Program and Property Management System (PMS). CDRL A042

3.1.2.19. The Contractor shall manage the Government property maintenance program.

Performance Standards:

3.1.2.19.a. Standard: The Contractor shall operate IAW FAR 52.245-1.

3.1.2.19.b. Standard: The Contractor shall determine and follow proper maintenance intervals IAW applicable references.

AQL 1: Reportable Equipment > 90% FMC

AQL 2: All other AGSE assigned > 80% FMC

3.1.2.19.c. Standard: The Contractor shall not cannibalize Government property unless approved by the COR or KO.

3.1.2.20. The Contractor shall support maintenance of the Blue Force Tracker (BFT).

Performance Standards:

3.1.2.20.a. Standard: The Contractor shall provide support to facilitate maintenance of required components by the BFT Contractor.

AQL: BFT support requirements coordinated by the Government.

3.1.2.20.b. Standard: The Contractor shall document all BFT maintenance actions IAW

DA PAM 738-751.

3.1.3.21. The Contractor shall prepare and submit Product Quality Deficiency Reports (PQDR). Performance Standards:

3.1.2.21.a. Standard: The Contractor shall comply IAW DA PAM 738-751, DA PAM 385- 40, AR 702-7, and AR 702-7-1.

3.1.2.21.b. Standard: The Contractor shall complete and submit PQDRs using Product Data Reporting and Evaluation Program (PDREP), Joint Deficiency Reporting System (JDRS), or other Government approved system.

AQL: 1) CAT I PQDRs submitted within 24 hours and CAT II PQDRs submitted within 72 hours of PQDR requirement determination.

3.1.2.21.c. Standard: The Contractor shall provide cumulative monthly PQDR status report for each calendar year including the following data: See CDRL A008.

1. RCN

2. CAT No

3. MDS

4. Failure Date

5. Submission Date

6. Warranty Item

7. Source of Supply (SOS)

8. Nomenclature

9. NSN

10. Part Number

11. Serial Number

12. Operating Hours

13. Failure Code

14. Recoverability Code

15. Reply Date from Screening Point

3.1.2.22. The Contractor shall modify, locally manufacture, and fabricate components, equipment, aircraft parts, systems, and subsystems for aircraft and Aviation Ground Support Equipment (AGSE). Performance Standards:

3.1.2.22.a. Standard: The Contractor shall have approved aircraft actions by the appropriate Airworthiness Authority prior to starting work.

3.1.2.22.b. Standard: The Contractor shall document Government Property Administrator (GPA) approved equipment and non-aircraft actions in the PMS prior to starting work. CDRL A042

3.1.2.22.1 Flight Safety Parts/Critical Safety Items (CSI)

The Contractor shall adhere to the requirements of QE-STD-2 for providing Maintenance and Overhaul (M&O) services for CSIs. The Contractor shall ensure that Flight Safety Parts/Critical Safety Items have prior authorization from AED, COR, and PA for any local purchases (including surplus offers), local manufacture, or rework to ensure the source meets all technical requirements. These actions shall be coordinated through the appointed ACLC Equipment

Specialist. CSI parts locally purchased shall be reported to usarmy.redstone.amcom.mbx.immc-snrr@mail.mil. Report shall include part number, serial number and cage code of manufacturer.

3.1.2.22.2 CSI Reports

The Contractor shall prepare reports on local purchase requests (to include surplus offers), local manufacture requests, frozen planning changes related to Critical Characteristics (CCs), corrective actions related to CSI Surveillance audit findings, non-conforming CCs identified, contradictory CC evaluations, and any other CSI-related issues. The report shall include the following data:

Local purchase requests (to include surplus offers), Local manufacture requests, Frozen planning changes related to Critical Characteristics (CCs), Corrective actions related to CSI Surveillance audit findings, Non-conforming CCs identified, Contradictory CC evaluations, and any other CSI-related issues IAW DI-MISC-80508B, CDRL A009.

3.1.2.23. The Contractor shall manage the Cartridge Actuated Devices (CADs) / Propellant Actuated Devices (PADs) program in support of aircraft maintenance. Performance Standards:

AQL: Contractor shall notify the COR of replacement requirements, 60 calendar days prior to expiration.

3.1.2.24. The Contractor shall establish and manage a process for maintenance production control.

3.1.3 Records and Reporting.

3.1.3.1. The Contractor shall maintain aircraft forms and records for all assigned aircraft and aircraft components. Performance Standards:

3.1.3.1.a. Standard: The Contractor shall maintain records IAW DA PAM 738-751, TB 1- 1500-341-01, AWR, to include TM Number and work package or TM paragraph number of maintenance performed.

3.1.3.1.b. Standard: The Contractor shall maintain weight and balance records IAW all Army Aviation Flight Regulations, AR 95-1, TM 55-1500-342-23, DA PAM 738-751 paragraph 1- 25.

AQL: Logbook contains weight and balance data for each authorized aircraft flight configuration as required to meet Unit requirements.

3.1.3.1.c. Standard: The Contractor shall utilize, maintain, and update automated logbooks systems for all aircraft maintained via automated system.

AQL 1) Aircraft logbooks shall be migrated a minimum of once daily or upon aircraft status change.

AQL 2) Paper logbooks shall be available prior to issue and utilized if the automated logbook is not available, once automated logbook is available, all paper entries shall be transcribed NLT 12 hours.

3.1.3.1.d. Standard: The Contractor shall ensure that the Maintenance Consolidated Data System (MCDS) information on assigned aircraft is updated to reflect components installed on assigned aircraft and validated IAW TM 1-1500-328-23

3.1.3.2. The Contractor shall manage and accurately report aircraft status on DA Form 1352-1 and 1352. Performance Standards:

3.1.3.2.a..Standard: The Contractor shall report aircraft status IAW AR 700-138. The Contractor shall maintain Mission Capable (MC) and Fully Mission Capable (FMC) Performance: ACFT 80% MC 75% FMC.

3.1.3.2.b. Standard: The Contractor shall report NMCS aircraft IAW the NMCS definition within AR 700-138.

Deliverable: CDRL A010 Aircraft Inventory, Status, and Flying Time Report (DA Form 1352)

3.1.3.2.1. Reserved

3.1.3.2.2. The Contractor shall accurately report aircraft status on the Daily Status Report.

Performance Standards:

3.1.3.2.2.a. Standard: The Contractor shall provide IAW DI-MGMT-80368A in Government provided Microsoft Excel template with all information IAW Attachment F - Daily Aircraft Status Template for all assigned fleets. See CDRL A006.

3.1.3.2.2.b. Standard: The Contractor shall include updated application status of SCPs, PPSSs and Government approved directives in PWS Paragraph 3.1.3.12 by aircraft tail number and percentage of affected fleet completed.

3.1.3.2.2.c Deliverable: CDRL A006 Daily Status Report Contractor shall report aircraft daily status; to include daily readiness, cumulative readiness, airframes available, flight hour program summary, aircraft status by airframe, projected maintenance, phase flow chart, CBM items, and airframe/component directives summary.

Contractor shall report ground maintenance equipment/GFP in support of the mission; to include daily readiness, cumulative readiness, equipment (not available for usage by line item number), equipment in service, and equipment directives; equipment shall be reported separately.

Contractor shall report Standard Army Management Information System (STAMIS) system status as per section C.6.1.6 of this PWS. Contractor shall prepare and submit this report IAW

DI-MGMT-80368, CDRL A006.

3.1.3.4. The Contractor shall maintain detailed files for documenting information contained in all reports required under this contract. Performance Standard: The Contractor shall make records available for review when requested by KO or COR.

AQL: The Contractor will make available within one working day of the request or as directed.

3.1.3.5. The Contractor shall deliver and prepare a Data Accession List (DAL) that includes all data products prepared during the execution of this contract. Performance Standards:

3.1.3.5.a. Performance Standard: The Contractor shall ensure DAL contains all data products of any type used at any level of the contracted work IAW DI-MGMT-81453A. See

CDRL A001.

AQL: The Contractor will provide within timeline specified in PWS or 48 hours for Government requested data.

Deliverable: CDRL A001 Data Accession List

3.1.4 Reference Libraries.

3.1.4.1. The Contractor shall manage a reference library for all aircraft, equipment, and property. Performance Standards:

3.1.4.1.a. Standard: The…