RFI VA-20-00038271 Automated Communication system.docx

Department of Veterans Affairs Automated Communication Systems Request for Information

Introduction This Request for Information (RFI) is issued for the purpose of conducting market research. Accordingly, this RFI constitutes neither a Request for Proposal (RFP) nor a guarantee that one will be issued by the Government in the future. Furthermore, it does not commit the Government to contract for any services described herein. Do not submit a Proposal. The Department of Veterans Affairs is not, at this time, seeking proposals or quotes, and therefore, will not accept, review, or evaluate unsolicited proposals or quotes received in response hereto. This notice is not to be construed as a commitment on the part of the Government to award a contract, nor does the Government intend to pay for any information submitted as a result of this request. The Government does not reimburse respondents for any costs associated with submission of the information being requested or, reimburse expenses incurred for responses to this RFI. The information provided may be used by VA in developing its acquisition strategy and Product Description/Performance Work Statement. Any information submitted by respondents to this RFI is strictly voluntary; however, any information received shall become the property of the Government and will not be returned to the respondent. Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. This is a request for information and does not obligate the Government in any way, nor does it commit the Government to any specific course of action.

Background/Scope:

The United States Department of Veterans Affairs’ (VA) Technology Acquisition Center is seeking sources capable of providing support to the existing 155 brand name AudioCare Automated Communication Systems. VA is also interested in identifying sources capable of providing an alternate solution meeting the requirements outlined herein. The VA Medical Centers currently use an Automated Communication System (Audio Care) to communicate with patients. This system is available 24/7 for patients to request prescription refills, prescription inquiries, appointment reminders, and appointment inquiries. This project is required to ensure the continuation of Automated Communication Services for Veterans using VA services. This requirement shall provide services, materials and equipment for the acquisition and deployment of a commercially available RxRefill Solution via telephone and Internet for:

· Pharmacy: Audio Refill (English/Spanish), Web Refill, Audio RX Information, Web RX Information, Audio Renewal, Audio PREFILL, TM-PREFILL, AND Rx READY.

· Scheduling: Audio Reminder, Text Reminder, Audio Inquiry, Audio Cancelation, Text Message Cancel, Audio Recall Reminder, and Auto-cancellation feature.

· Clinical Applications: Audio Communication including Disease Management, Inbound Audio Notes, and Outbound Audio Notes, and Audio Contact.

· Emergency: Audio Recall, and ACS Text Message Base.

· Financial: Audio Account Balance.

The solution shall integrate with the existing Veterans Health Administration (VHA) Pharmacy System.

See attached DRAFT PWS and Attachment 1 for specific requirements.

Vendor Responses:

Please provide the following information by 3:00PM EST on August 5, 2020 via email to Lauren Sankar, Contract Specialist, at lauren.sankar@va.gov, Mary Hall, Contract Specialist, at Mary.Hall3@va.gov and Den-el Opuszynski, Contracting Officer, at Den-el.Opuszynski@va.gov. VA reserves the right to respond to any, all, or select respondents. All VA current requirements identified herein are subject to change at any time. If you experience any problems or have any questions concerning this announcement, please contact Lauren Sankar or Den-el Opuszynski via email. VA appreciates your time and anticipated response.

Please provide the following in your response:

1. Vendor information:

· Vendor name

· DUNS

· Vendor POC

· List any federal contracts in which you are a prime contract holder, for example: GSA, NASA SEWP, CIOSP-3, and T4NG.

2. For respondents offering an alternate solution, the response shall also include the following:

a) Attachment #1 Requirements (excluded from page count) – For each functional requirement listed, provide an “x” in the appropriate column C or D, indicating whether the product(s) meets or does not meet the functional requirement identified. If the product requires customization in order to meet the functional requirement, provide a comment regarding the level of customization (e.g. minimal, moderate, or significant).

b) Product Documentation (no more than 5 pages) – For each alternate product identified, submit technical documentation demonstrating the products capability to meet the functional requirement. Cross reference the Functional Requirement Item No. (e.g. 2.1 – 15.13) wherever possible.

c) Provide details (no more than 10 pages) describing the product’s ability to interact with Veterans Health Information Systems and Technology Architecture (Vista). Your response should address the following areas:

1. Interface with VistA.

2. Interface with the VistA Appointment/Scheduling system to automatically pull the designated appointment data.

3. Interface with the VistA Clinical Patient Record System (CPRS) to automatically pull the designated scheduling and prescription data.

d) Describe how your company (no more than 5 pages) could provide seamless support by October 1, 2020, if proposing an alternate solution.

e) Contractor Information (no more than 1 page) – Identify the name of the manufacturer, the manufacturer’s DUNs number, socio-economic category, and available contracts where the product(s) may be purchased from. In addition, identify all commercial resellers of the product(s), including company name, DUNs number, socio-economic category, and existing contracts where the product(s) may be purchased from.