RFI - Tribal Victim Services Program Management Support.pdf

REQUEST FOR INFORMATION (RFI)

Tribal Victim Services Program Management Support Center (TVSPM)

March 05, 2026

1. OVERVIEW:

The U.S. Department of Justice (DOJ), Office of Justice Programs (OJP), Office for Victims of Crime (OVC) seeks to identify vendors with experience and expertise working with American Indian and Alaska Native (AI/AN) communities to support capacity building of victim service programs within these communities and grant administration compliance through the delivery of resources by subject matter experts. The delivery of capacity building and compliance support is integral to the DOJ’s priority to develop, expand, and strengthen victim service programs in AI/AN communities, and OVC’s mission, to enhance the Nation’s capacity to assist crime victims by providing leadership and funding.

Applicable NAICS Code: 541611 Administrative Management and General Management Consulting Services

2. DESCRIPTION OF THE REQUIREMENT

The Tribal Victim Services Program Management (TVSPM) Support Center will deliver subject matter expertise and compliance trainings to improve the capacity of programs that provide direct victim services within American Indian and Alaska Native (AI/AN) communities. TVSPM Support Center will assist OVC’s efforts to ensure Tribal grant recipients are compliant with OJP award conditions, provide effective direct services to victims of crime, and increase programmatic efficiency and sustainability. TVSPM Support Center will further build the capacity of OVC Tribal grant recipients to serve victims of crime, such as victims of human trafficking and child sexual abuse, and the families of missing or murdered indigenous persons.

With staffing (i.e., consultants and subcontracts) by individuals with expertise working in and for Tribal communities, the TVSPM Support Center shall assist grant recipients with:

• Complying with DOJ award condition requirements including, but not limited to:

• Policies and procedures addressing client confidentiality.

• Determinations of suitability to interact with participating minors.

• Training Guiding Principles for Grantees and Subgrantees;

https://www.ojp.gov/funding/implement/training-guiding-principles-grantees-and-subgrantees

• Responding to OJP monitoring issues for resolution.

• Program narratives devoid of unallowable activities or other issues preventing award clearance; and

• Appropriately detailed time-task plans.

• Leveraging technology to deliver victim services and share critical resources in remote and rural environments.

• Delivering services that are trauma-informed, victim-centered, and responsive to the needs of an individual crime victim.

• Increasing the quality, quantity, and cultural relevance of services available to crime victims in AI/AN communities.

The TVSPM Support Center shall provide high quality services to grant recipients by providing compliance support on topics including, but not limited to:

• Conducting community needs assessments.

• Staff recruitment, training, and retention.

• Program design and strategic planning.

• Best practices in providing culturally appropriate, trauma-informed victim services.

• Organizational structure and change.

• Staff recruitment and retention.

• Programmatic policies and procedures.

• Client privacy and confidentiality.

• Survivor-informed service delivery and client feedback mechanisms; and

• Management of federal grant funds.

See attached, draft SOW.

3. INFORMATION REQUESTED.

DOJ/OJP on behalf of OVC is requesting vendors to provide responses to the following:

a) Tailored capability statements explaining the complexity and amount of effort expected of each task and addressing the tasking areas of this requirement, with appropriate documentation supporting claims of organizational and staff capability

b) Provide a brief description of your organization’s prior experience in managing contracts that deliver compliance and capacity building training to federal grant award recipients to provide direct victim services.

c) Describe your organization’s ability to leverage technology and adult learning principles to deliver a range of learning opportunities to AI/AN audiences across the United States, including rural environments with varying degrees of internet connectivity.

d) Describe your organization’s approach to curricula, modular, and training content development, including information on how your organization integrates the experiences of individuals with relevant subject matter expertise.

e) Highlight and describe projects that demonstrate prior experience and expertise in delivery of high quality victim services in AI/AN communities. Please highlight projects that focus on the integration of cultural practices into victim services.

f) Past Performance or Corporate Experience—Provide a list of three previous contracts where similar services were provided in the last 3 years. Provide customer/Government Agency contact information where these services were provided, including contract number (if applicable), period of performance, total contract value, contracting officer contact (telephone number and email address), and contract program manager contact (telephone number and email address). No more than 6 pages in total.

e) In addition to addressing the items above, vendors are requested to have the following information clearly marked on the initial page(s) of your response:

(i) Vendor’s name, address, points-of-contact information, website, DUNS, and cage code

(ii) Vendor’s current business designation and socioeconomic status (iii)Vendor’s government-wide contracting vehicles (i.e., GSA Schedule Contract, OASIS, etc.) that could be used to fulfill this requirement.

4. SUBMISSION INSTRUCTONS

Responses to this RFI shall not exceed 10 pages, not including past performance. The government does not intend to respond to any questions; vendors are requested to include in their response any questions that can better define the scope.

Responses to the RFI are due no later than March 26, 2026, at 2:00pm EST. Responses shall be submitted via email to the POC listed below.

5. CONTACT INFORMATION:

Primary Point of Contact

Name Role Title Email Zipora Chepkoit Contract

Specialist zipora.chepkoit@usdoj.gov

6. ATTACHMENT(s):

Document Description No. of pages.

Draft Statement of Work (Draft SOW) 8 mailto:zipora.chepkoit@usdoj.gov

U.S. DEPARTMENT OF JUSTICE, OFFICE OF JUSTICE PROGRAMS, OFFICE FOR

VICTIMS OF CRIME

TRIBAL VICTIM SERVICES PROGRAM MANAGEMENT SUPPORT CENTER

STATEMENT OF WORK (SOW)

1. SCOPE OF WORK

The Contractor shall provide specialized compliance support and capacity building to Tribes and Tribe-serving entities by enhancing their efforts to successfully implement projects to develop, expand, and strengthen victim service programs in AI/AN communities. Additionally, the Contractor shall implement services to improve the skills of individuals providing those services to victims of crime.

The Contractor shall support OVC in fulfilling its goals under this order by accomplishing the requirements described in SECTION 3 PERFORMANCE REQUIREMENTS.

2. GENERAL REQUIREMENTS

This section describes the general requirements for this effort. The following subsections provide details of various considerations.

OVC will award an entity that demonstrates substantial experience delivering culturally appropriate compliance support to Tribal communities (in the Lower 48 and in Alaska) on how to develop and implement trauma-informed, victim-centered crime victim service programs. The Contractor shall maintain a cadre of employees, consultants, and subcontractors with the appropriate professional subject matter expertise and applicable lived experience required to support Tribal victim services programs. Contractor staff will live and work in proximity to Indian Country in the lower 48 and in Alaska.

The Contractor must demonstrate that they and their proposed consultants and subcontractors possess the capacity to deliver national-scope, high quality assistance across Tribes and Tribal-serving entities in the Lower 48 and Alaska.

At a minimum, OVC requires the Contractor to provide personnel with demonstrated expertise in the following areas:

1. Developing, establishing and operating the following victim service programs within

AI/AN communities:

Crime victim advocacy programs, including programs for systems- and community-based advocates;

Investigation, prosecution, and handling of cases of criminal child abuse and neglect, and particularly child sexual abuse cases, in a manner which lessens trauma for child victims;

Domestic violence shelters, safehouses, safe apartments,and/or transitional housing assistance;

Elder abuse survivors programming;

Sexual assault response programs for victims across the life span;

Native survivors of human trafficking programs;

Survivors of homicide, including the family members of Missing and

Murdered Indigenous People (MMIP) programs; and Child abuse and neglect victim support, including child advocacy centers.

2. Developing and updating systems of technology that will confidentially track client information from intake through final disposition.

3. Building the capacity of Tribal stakeholders to plan and conduct community needs assessments and strategic planning.

4. Supporting grant recipients with developing and implementing a sustainability plan.

5. Planning and executing events specifically for a Tribal audience.

6. Providing information on federal grant requirements for victim services programs.

3. PERFORMANCE REQUIREMENTS

Under this SOW, the Contractor shall develop, implement, and manage the TVSPM Support Center for the purpose of enhancing the organizational, administrative, financial and programmatic capacity of Tribes and Tribe-serving entities to provide sustainable assistance to crime victims through a broad range of services. The Contractor shall be responsible for:

Evaluating individual grant recipient needs and creating customized compliance assistance plans at the request of the grant recipient or OVC grant managers;

Recommending and delivering targeted topical trainings or other learning activities to meet identified grant recipient compliance gaps and needs;

Creating peer-to-peer learning exchanges and community of practice opportunities to support grant recipients in generating solutions to program implementation challenges;

Ensuring training content reflects the diverse levels of grant recipients’ knowledge and expertise, and developing specific content that is appropriate for beginning, intermediate, and advanced levels of experience and understanding of crime victim services issues;

Ensuring all training content reflects best practices in adult learning principles and/or specific learning preferences and styles for an AI/AN audience;

Reviewing existing training materials funded by DOJ and other federal agencies and other sources to leverage what has already been developed, and enhance or expand those materials as necessary to be useful to victim service programs and avoid duplication of efforts;

Supporting individual grant recipients in developing and implementing victim services program policies and procedures;

Creating resources and tools to support grant recipients in adapting and sustaining services for crime victims in response to a public crisis or emergency; and

Engaging with respected partners in the field, for example, national organizations operated for and by Tribes, to leverage available expertise to serve Tribes.

TASKS

To fulfill the outlined responsibilities, the Contractor shall provide all personnel, facilities, equipment, tools, materials, supervision and other items and services necessary to perform the following tasks.

Task 1 Develop and implement a comprehensive system for receiving, tracking, responding to, and assessing grant recipient compliance assistance plans.

The Contractor shall develop and implement a comprehensive system for receiving, tracking, responding to, and assessing grant recipient compliance assistance plans.

Assessments must include both qualitative and quantitative outcome measures and provide a process to assess user satisfaction with services. The Contractor shall establish criteria to prioritize assistance requests and address varying levels of grant recipient needs. This data should be accessible to OVC grant managers and include data points relevant to their oversight of OVC grant awards.

1. The Contractor shall implement a consistent, comprehensive process that supports the delivery of services to grant recipients nationwide, including:

• Receipt and review of compliance assistance requests (electronically and by other means) from grant recipients or OVC grant managers;

• Initial contact with the compliance assistance referral source or requestor within three (3) business days of the referral;

• Grouping compliance assistance requests for assignment to cohorts, or peer learning groups, within two (2) months of the initial request, when appropriate;

and

• Support to OVC in the development and delivery of an efficient and effective response for each request including costs, efficiencies, other resources available, anticipated measurable outcomes, and customer satisfaction goals.

2. The Contractor shall develop, maintain, and expand over time a robust pool of qualified subject matter experts that deliver high quality, consistent services on behalf of OVC. The organizations and individuals included in this pool should represent all relevant disciplines and possess both policymaking and “hands-on” experience working with Tribal communities. The Contractor shall develop a process to identify, recruit, train, develop, maintain, and expand over time its pool of experts and describe the requisite qualifications and experience for inclusion in this pool.

3. The Contractor shall create final reports that describe services provided, a summary of the compliance assistance plan or other engagement, assessment and feedback on provider performance, identification of any relevant follow-up steps to measure outcomes and impact of the service and recommended next steps.

4. The Contractor, in consultation with OVC, will develop an Annual Work Plan that includes a comprehensive list of grant recipient award compliance and capacity building support needs and proposed products and services for delivery that are relevant for OVC Tribal recipients.

Task 2 Prepare and deliver compliance assistance plans and other support to grant recipients to increase success in administering their OVC-funded victim services programs.

The Contractor, based on grant recipient requests and referrals from OVC, will assist grant recipients with updating or enhancing policies, procedures, program scopes, program narratives, victim services activities, community needs assessments, strategic planning, staff hiring and retention practices, and sustainability plans to best reflect Tribes’ victim services program requirements, objectives, and tasks. Contractor support in developing a victim services project plan can take place either pre- or post-award.

1. The Contractor shall develop compliance assistance plans, developed on a case-by-case basis, to address the programmatic or other related administrative needs of tribal victim services programs. Assistance may be requested by the grant recipient or through OVC referral. Plans shall include:

• a description of the grant recipient(s) for whom assistance is proposed;

• the challenge(s) to be addressed and the reason for requested assistance;

• the intended outcomes of the engagement;

• the human and other resources to be applied; and

• a cost estimate for the engagement.

At the conclusion of each compliance assistance plan, the Contractor shall produce technical reports detailing:

• Assistance delivered;

• Resources committed;

• Outcomes achieved for recipient compliance with and resolution of issues; and

• Follow-up steps, discussions, or other actions, as needed.

2. In delivering compliance assistance plans, the Contractor shall facilitate a variety of assistance and support options, including, but not limited to:

• Trainings (classroom and online/distance learning) that address the organizational and capacity building needs of victim service providers responding to victimization.

• Targeted assistance from subject matter experts on victim service-related topics that are of particular concern to the requesting community.

• Facilitating access to national resources, such as grant and other funding opportunities, from OVC and other federal entities that can be leveraged by the requesting community to address victim service needs and challenges.

• “Peer-to-peer” support from other organizations and communities that have successfully addressed needs and challenges that parallel those in the requesting service provider or community.

• Short-term specialized services (e.g., assessments of program strategies, after action reviews, technology assessments, policy reviews) that effectively address identified concerns, needs, and challenges in the requesting community.

3. As part of compliance assistance, the Contractor may:

• Refer requestors to one of OVC’s assistance providers;

• Refer requestors to another provider supported by other federal bureaus or agencies;

• Broker services through contract resources (if they are not available through the two methods above); or

• Use a combination of these delivery methods.

4. The Contractor may participate in virtual site visits planned and conducted by OVC staff (up to 10 per year) as part of this task.

Task 3 Develop training materials and other tools and resources to assist grant recipients in building programmatic capacity.

The Contractor shall develop tools, infographics, fact sheets, instructional toolkits, webinars, training courses, or other resources to support grant recipients in achieving OVC award condition compliance and other victim services program goals.

1. The Contractor shall develop tools and resources to assist grant recipients in meeting the objectives of their OVC grants, including, but not limited to:

• Operating policies and procedures for victim advocacy programs, transitional housing programs, child advocacy centers, domestic violence shelter programs, and elder abuse programs;

• Guidance to achieve OVC award condition compliance on multiple topics;

• Sample intakes, referrals, and other operational forms;

• Community needs assessments;

• Strategic plans;

• Information management plans;

• Victims’ rights codes;

• Model Tribal codes;

• Screening protocols for human trafficking; and

• Supports for families of MMIP.

2. The Contractor shall develop curricula for virtual and in-person grantee trainings on various award compliance and victim services related topics. As emerging issues arise or priorities are identified related to enhancing capacity, TVSPM Support Center shall have the ability to develop targeted assistance and materials on a particular topic or for a particular target audience.

Task 4 Develop and implement a secure electronic, central repository of tools, information, and other resources that are accessible to OVC grant managers and grant recipients.

The Contractor shall develop and/or implement a secure electronic, comprehensive, Web-based, information management system that serves as a single information source for TVSPM Support Center resources and activities that is easily accessible to grant recipients. The repository shall include products produced by the Contractor and other resources available from the Federal Government, from OVC grant recipients, and from other sources. The Contractor shall develop a system for reviewing the tools and assessing which are appropriate for inclusion in the repository. OJP may determine that the repository will be housed within OJP’s domain.

Task 5 Develop and implement an outreach plan for promoting webinars, training, tools, and other compliance assistance products.

The Contractor shall develop and implement plans to:

1. Promote compliance assistance training opportunities, such as webinars, or other events, via email distribution lists;

2. Increase Tribal grant recipient training registration totals by use of clear and timely communications that implement plain language as required by the Plain Writing Act of 2010 (Public Law 111-274); and

3. Promote compliance assistance tools, resources, fact sheets, and other applicable resources.

Task 6 Innovating the Delivery of Capacity Assistance to Tribal Victim Services Programs.

The Contractor shall propose innovations (e.g., using technology, creative staffing, innovative strategies) for increasing the quality and quantity of capacity assistance to Tribal grant recipients by leveraging available resources and developing new and creative solutions to unanticipated challenges.

Activities under this task require the Contractor to:

1. Recognize the current challenges of providing capacity assistance to Alaska Native cultures and communities;

2. Anticipate future challenges, and the impact they will have on delivering victim services;

3. Identify resources that can be leveraged to meet these challenges; and

4. Propose creative solutions to address these challenges to successfully execute all the tasks outlined in this SOW.

https://www.govinfo.gov/content/pkg/PLAW-111publ274/pdf/PLAW-111publ274.pdf https://www.govinfo.gov/content/pkg/PLAW-111publ274/pdf/PLAW-111publ274.pdf

Task 7 Complete special projects assigned by DOJ.

The Contractor shall complete special projects assigned by DOJ to enhance Tribes’ ability to provide victim services within Tribal communities. Special projects may include the production of videos that will enhance the public’s awareness about the victim service resources available to AI/AN communities or the creation of infographics highlighting successful implementation of grant funded program activities.

Task 8 Provide logistical and other support for in-person and tele- and video site visits, consultations, listening sessions, webinars, roundtables, and other events.

The Contractor shall provide logistical and other support for in-person and tele- and video events, on- and offsite compliance assistance, and other tasks approved by DOJ. The Contractor shall provide coordination, logistics, and onsite meeting support for training events and cross-site meetings to provide skill-building and information sharing among Tribal victim service providers.

Task 9 Produce an annual report.

The Contractor shall produce an annual report highlighting challenges and successes in providing compliance assistance to Tribal victim services programs. The report should address strategies to overcome challenges, promising practices and other lessons learned.

Quantitative and qualitative data collected from participant evaluations that demonstrate the impact of TVSPM Support Center efforts will be included in the report.

A critical function of TVSPM Support Center will be monitoring and overseeing the “lifecycle” of all compliance assistance, from the submission of an application for services, to delivery of services, close-out, and evaluation. The Contractor shall track the training and technical support monitoring and oversight process to be implemented for all delivered services. Key issues for the Contractor include a consistent and comprehensive process for monitoring the delivery of training and technical support services; the frequency that service providers and recipients will be expected to report on activities;

what information these reports will include (e.g., estimated and actual cost, services provided, experts involved, stakeholders involved in the community receiving services, etc.); how the reports will be summarized for OVC staff and used to inform program planning efforts; and how questions and concerns from service providers and recipients will be addressed.