RFI SOW_1.docx

Request for Information ONLY Statement of Work

1. GENERAL

The Bureau of Reclamation has a requirement for maintenance of a Special T-1 Circuit with PRI (ANI\CID) service for the Klamath Basin Area Office VOIP phone system and 3 analog lines (2ea. Fire alarm system and 1ea fax/emergency line.

2. BACKGROUND

The Bureau of Reclamation currently uses a T-1, for the Klamath Falls Office. We need to renew current services for five years.

3. WORK TO BE PERFORMED BY CONTRACTOR

a. Contractor Qualifications/Responsibilities:

A. Contractor Technicians shall be trained and have experience doing the requested work.

B. On site visits during non-business hours shall be coordinated with Reclamation to guarantee proper access. In the event of any service interruption due to system failure, the contractor shall provide estimated down time of the repair with updates as needed. All service effecting repair that requires system interruption shall be coordinated with Reclamation communication technicians with a schedule of events that includes steps taken to restore service. On site visits for minor alarms during normal business hours will require prior notification to Reclamation’s communication technicians to ensure switch room access.

C. All upgrades required during the span of coverage shall be performed during non-business hours with advanced notification if interruption of service is required.

b. Location of Work: Work will be performed for the KBAO, 6600 Washburn Way, Klamath Falls, OR 97603-9365 site.

c. Hours of Work: Normal working hours are 8:00 a.m. to 4:00 p.m., Monday through Friday. However, due to the necessity to minimize disruption of the telephone service, the Contractor and the Government may agree to a schedule that may include working outside the normal working hour period. This labor will be included with in the contract price.

d. Material and Equipment: The Contractor shall provide all labor, supplies, materials, and equipment necessary to comply with the provisions of this contract. All supplies, materials, and equipment provided within this contract shall be in a new and unused condition, unless agreed upon by the Contracting Officer and the Contractor prior to installation. Prior to the start of work, the Contractor shall submit a list of materials to be used to the Contracting Officer for review.

Special Circuit with PRI (ANI\CID) system to be supported:

ISDN PRI Protocol 24 channels (23B+D) Framing: Extended SuperFrame (ESF) Line Coding: B8ZS Digits Outpulsed: 10 Digits In: 4 DID Range: Move current DID to the new circuit.

CID/ANI: Yes

4. GOVERNMENT-FURNISHED MATERIALS/SERVICES

The Bureau of Reclamation shall provide access to the Klamath Falls Office (KBAO) with services access to the communication closets and analog line for temporary modem connection if requested.

ISDN PRI Protocol 24 channels (23B+D) Framing: Extended SuperFrame (ESF) Line Coding: B8ZS Digits Outpulsed: 10 Digits In: 4 DID Range: Move current DID to the new circuit.

CID/ANI: Yes

6. PROJECT COMPLETION/DELIVERY SCHEDULE

a. System Delivery and Installation: Maintain and repair the system as agreed.

7. REVIEW AND ACCEPTANCE OF DELIVERABLES

The Contracting Officer’s representative will review the adequacy of any and all replacement parts required during the span of the contract. New software releases shall be reviewed prior to upgrading. Replacement hardware due to upgrades will be verified as to its necessity. Final acceptance of all deliverables will occur after system installation and implementation of all software/hardware is shown to work within Reclamations communication structure.