RFI - SmartPay 4 Development Support.pdf

Request for Information - 47QRAB24N0004 GSA SmartPay® Master Contract Development Support

The General Services Administration (GSA) Center for Charge Card Management (CCCM) is responsible for overall program management and leadership of the GSA SmartPay® Program. This government-wide program provides commercial charge card and payment related services to approximately 250 federal government agencies, organizations, and Native American Tribal organizations. In fiscal year 2023, more than

4.5 million GSA SmartPay 3 card/account holders spent more than $37.5 billion, through 88 million transactions. The current period of performance for the GSA SmartPay 3 master contract ends on November 28, 2031.

As part of the transition to the next iteration of the GSA SmartPay program, CCCM drafted a performance work statement (PWS) to identify an industry partner to support the development of the next GSA SmartPay master contract. Please see attached draft PWS (no other referenced contract sections within the draft PWS are being provided at this time).

The Government is seeking information from interested vendors about capabilities, as related to the attached draft PWS. Specifically, CCCM is seeking answers to the following questions:

General interest

● As written, how likely is your company to submit a quote/proposal in response to the statement of objectives, should the Government issue a request for quote/proposal? Please indicate the following, and provide a narrative reason (e.g., have provided similar support in the past, not interested, may not be able to meet specific requirements):

○ Definitely

○ Likely

○ Not Likely

○ Definitely not

Market research

● What is your company’s current capability to support market research efforts, as described in Section C.2.2 Market research?

● What is your experience supporting market research efforts? Please provide any information about previous usage of methodologies both listed in the draft statement of objectives and those that may not be listed.

● Does your company have market research capabilities in-house or will you have to team, subcontract, and/or hire personnel to meet the proposed requirement?

Acquisition support

● What is your company’s current capability to provide general acquisition support, as described in Section C.2.4 General acquisition support?

https://www.gsa.gov/about-us?topnav=about-us https://smartpay.gsa.gov/contact/ https://smartpay.gsa.gov/contact/ https://smartpay.gsa.gov/about/ https://smartpay.gsa.gov/about/ https://smartpay.gsa.gov/about/master-contract/

● What is your experience providing general acquisition support? Please provide any information about previous usage of support activities both listed in the draft statement of objectives and those that may not be listed.

● Does your company have acquisition support capabilities in-house or will you have to team, subcontract, and/or hire personnel to meet the proposed requirement?

Subject matter expertise

● Does your company currently have in-house capability to provide subject matter expertise, as described in Section C.3 Personnel skills and knowledge?

● If so, please provide an overview of each specific capability, separately.

○ Government charge cards

○ Commercial payments

○ Industry payment trends

○ Vendor/merchant agreements

○ Pricing/refunds analysis

○ Banking and payments online platforms and tools

○ Data management

○ Banking system security, including but not limited to Payment Card

Industry (PCI) standards

○ Federal system security laws, including and not limited to Federal

Information Security Management Act (FISMA) and FEDRamp

● If your company does not have in-house capability to provide the above subject matter expertise, describe your company’s ability to identify and team, subcontract, and/or hire personnel who will have established knowledge in the above specific subject areas.

Labor category information

● Based on the scope of objectives below, could you provide a sample mix of labor categories you would consider proposing?

● Please provide any available labor category descriptions associated with the labor mix.

Other

● Has your company provided similar support to the Government? If so, please provide any available information about the support.

● What is your company’s experience in teaming or subcontracting with other companies to meet contract or task order requirements?

Attachment - DRAFT Performance Work Statement

C.1 Overview and background C.1.1 Purpose The purpose of this procurement is to provide the General Services Administration (GSA) Center for Charge Card Management (CCCM) with services in support of the development of the next iteration of the GSA SmartPay master contract.

C.1.2 Background CCCM administers the GSA SmartPay 3 master contract, which provides charge card and related commercial payment services to approximately 250 customer agencies, organizations, and Native American tribal governments.

C.1.3 Overview of the GSA SmartPay 3 program In fiscal year 2023, more than 4.5 million GSA SmartPay 3 card/account holders spent more than $37.5 billion, through 88 million transactions. The GSA SmartPay 3 program provides charge card and payment services for the following business lines:

● Purchase

● Travel

● Fleet

● Integrated

The period of performance for the GSA SmartPay 3 master contract, if all options are exercised, ends on November 28, 2031.

C.1.4 Historical support Prior contract for GSA SmartPay 3 program management and audit support services, which included tasks associated with master contract development, consisted of approximately two to three full time equivalents (FTE). This included subject matter specialist reach back support and capability with varied FTE depending on the schedule, timeline, and required tasks for each phase of GSA SmartPay 3 master contract development.

C.2 Statement of objectives CCCM requires a contractor to provide support for the development of the next iteration of the GSA SmartPay master contract. The contractor shall provide the following support services within assigned timelines:

● Project management, document management, and administrative support

● Market research

● Technical writing

● General acquisition support

● Contractor bank onboarding

● Task order support https://smartpay.gsa.gov/about/business-lines/

C.2.1 Project management, document management, and administrative support The contractor shall support CCCM in the development, management, and implementation of project plans and timelines associated with the GSA SmartPay master contract development.

The contractor shall manage versions of all active documents. The contractor shall also provide administrative support, which includes but is not limited to meeting support and notes management.

C.2.2 Market research The contractor shall support market research for the development of the GSA SmartPay master contract in topics that include, but may not be limited to the following:

● Banking and financial services research (e.g., fintech)

● Industry trends and innovation

● Product and service pricing

● Refunds, rewards/benefits plans (e.g., dining rewards)

● Data

● Security

Examples of methodology include, but are not limited to, the following:

● Conducting focus groups

● Hosting working groups

● Customer surveys

● Research papers

Any methodology shall take into consideration both in-person and virtual participation.

C.2.3 Technical writing The contractor shall provide technical writing services and support (e.g., requirements language drafting, market research report drafting, incorporating changes to relevant documentation).

C.2.4 General acquisition support The contractor shall provide acquisition support that may include, but is not limited to, the following:

● Acquisition planning and strategy recommendations

● Drafting acquisition documents (e.g., requests for information)

● Compiling industry and customer responses

● Evaluation advisory support (e.g., security, systems, pricing)

● System evaluation support

C.2.5 Contractor bank transition assistance The contractor shall support CCCM in developing materials to assist in transitioning contractor banks, once the GSA SmartPay master contracts have been awarded. This may include, but is not limited to facilitating onboarding (e.g., program overview, master contract review, agency introduction, introduction to the task order process) sessions.

C.2.6 Task order support Once the GSA SmartPay master contracts have been awarded, agencies will issue task orders.

The contractor shall support CCCM in developing materials to help train agencies in ordering from the GSA SmartPay master contract, which includes specific training for how to write task orders. This may include developing or updating existing documents and tools.

C.3 Personnel skills and knowledge The contractor shall provide access or have reach-back capabilities to subject matter experts for all topics and related matters in the following areas:

● Project management

● Acquisition and procurement

● Government charge cards

● Commercial payments

● Industry payment trends

● Vendor/merchant agreements

● Pricing/refunds analysis

● Banking and payments online platforms and tools

● Data management

● Banking system security, including but not limited to Payment Card Industry (PCI) standards

● Federal system security laws, including and not limited to Federal Information Security

Management Act (FISMA) and FEDRamp

C.4 Expectations for performance and work quality The contractor shall be responsible for the following:

● Deliverables that are free of mistakes

● Meeting deadlines as assigned by the Government

● Regularly updating and monitoring recurring deliverables

● Being responsive to government requests

● Being available for meetings

● Attending meetings

● Identifying personnel with the appropriate experience and expertise, upon request

● Incorporating SME input into deliverables and work products

Information about specific acceptable quality levels and performance standards is described in Section E.7.1 Quality Assurance Surveillance Plan.