RFI - Queue Management Support.pdf

REQUEST FOR INFORMATION

RFI#: TBD

Title: Queue Management Support for Disaster Recovery Centers

Overview:

The United States Department of Homeland Security (DHS), on behalf of the Federal Emergency Management Agency (FEMA), intends to procure the software to support the Queue Management for the Disaster Recovery Centers. This is a market research survey/sources sought notice for informational purposes only and shall not be construed as a Request for Proposal. FEMA is issuing this Request for Information (RFI) in accordance with the FAR 10.002(b)(2) to determine the commercial viability of the agency’s requirement description as well as to determine whether there could be small business entities that have capabilities to meet the agency requirements.

FEMA anticipates that all services described in the attached draft Statement of Work (SOW) will be required to support a modern queue management for the Disaster Recovery Centers (DRC) to service disaster survivors in a timely and effective manner following natural disasters, acts of terrorism, or other emergencies.

The vendor will need to meet the requirements outlined in the draft SOW, to include supporting all of the required labor categories and broad capabilities listed in the draft SOW for multiple concurrent orders with varied scope and complexity at multiple locations. Currently, two large businesses are partnered together to form a Contracting Teaming Agreement (CTA). This CTA has a consortium of multiple subcontractor companies that have been selected for this contract.

Requirement:

The purpose of this requirement is to deliver, implement, and sustain Queue Management System (QMS) software which includes the ability to streamline traffic in the DRCs. FEMA requires the ability for disaster survivors to schedule appointments and check into a DRC without having to wait in the facility or stand in long lines. Because of the COVID-19 pandemic, and in anticipation of future ones, the DRCs must provide modern QMS technologies to help maintain social distancing, provide online options for survivors to check in, wait, and interface with agents, and ultimately eliminate over-crowding and maintain maximum occupancies of facilities. FEMA’s DRCs are not static locations, the number of sites and where they are located shift depending on disaster requirements and needs. In addition, staff at the DRCs can change. FEMA requires the ability to add, update, change and remove active DRCs during the life of a disaster.

Contract Type:

FEMA anticipates to award to a qualified source a hybrid type Firm Fixed Price (FFP) and Labor Hours (LH) Task Order to deliver the Queue Management solution to include locations within the Continental United States (CONUS) including the US Territories, and its commonwealths.

Estimated Period of Performance:

The estimated period of performance will consist of one (1) one-year base period and four (4) one-year option periods from the date of award. However, the Government's decision to continue with the contract, upon annual review, will be based upon successful performance during each previous year and continued need.

Again, this notice is for planning purpose only and does not constitute a commitment on the part of the Government to award a contract, nor does the Government intend to pay for any information submitted as a result of this notice. This RFI is part of a continuous process for obtaining the latest information on the commercial status of the industry with respect to their current and near-term abilities. The information provided herein is subject to change and in no way binds the Government to solicit for, or award, a competitive contract. It is emphasized that this is a notice solely for planning and informational purposes.

Interested parties shall submit a Capability Statement not to exceed 5 single-sided, type-written pages (excluding Cover Sheet) using 12-point type or larger.

• Due Date / Time: April 2, 2021 at 10AM ET

• Email responses shall be clearly identified with RFI number listed in the Subject Line

• Cover Sheet shall include:

o DUNS# o Company Name and Address o Point of Contact: email address and phone number o Socioeconomic Business Type (small business, 8(a), Large Business) o Website (if applicable)

The Government desires that respondents offer their experience and recommendations for the following questions and issues related to the draft Statement of Work (SOW) requirements. The Government recommends that the respondent first review the draft SOW to gain better insight regarding the questions below.

1. Is the draft SOW clear, concise, and/or sufficient for an interested party to develop and submit a comprehensive quote or proposal in response to a solicitation?

2. If the draft SOW is not clear, concise and/or sufficient to communicate a coherent and commercial requirement, then what clarifications, modifications, or alterations would you suggest to make the draft SOW to be more articulate?

3. In response to this RFI, provide the following:

a. Details on your understanding of the scope in narrative form,

b. A detailed statement of the basic and additional services anticipated - including deliverables.

4. Does your firm have the sole capacity to deliver the services as outlined in the draft SOW or would you require partnership with another entity? And if another entity is required, what would that partnership look like, i.e., joint venture, teaming agreement, or prime/subcontractor arrangement? Do you have any existing partnership arrangements?

5. Describe your company's, teaming arrangement’s, or joint venture’s experience managing, monitoring, and supporting multiple major projects of varying nature simultaneously nationwide including projects that span:

a. Field operations to Headquarters,

b. Short and long timelines,

c. A variety of partners (e.g., federal departments/agencies, state, NGO, etc.),

d. Subject Matter Experts across multiple disciplines, and

e. Require rapid response and mobilization of staff on short notice.

6. If your firm has the sole capacity to deliver the services as outlined in the draft SOW, please briefly describe your firm’s capabilities?

7. Please describe your company’s capabilities to support the needs of the Government requirements as detailed in the draft SOW at other than Continental United States (OCONUS) locations, such as Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii, Guam, Commonwealth of the Northern Marianas, and American Samoa.

8. Does your firm provide solutions for scalability? If so, advise how licenses could be scaled up or down to support catastrophic or emergent disaster needs

Vendors should not send any materials that requires a non-disclosure agreement or identify information that is business sensitive. Responses to this notice will not be returned.

Submission of Capability Statements: Interested vendors are encouraged to submit their capability statements outlining their pertinent experience(s) in providing the requested services. Vendors are responsible for all costs for submitting their capability. No telephone calls in reference to this announcement will be accepted or acknowledged. Formal communications such as requests for clarification and/or information or questions concerning this notice should be submitted via email to Nicole Gould, at Nicole.Gould.2@fema.dhs.gov mailto:Nicole.Gould.2@fema.dhs.gov