RFI Question Template - AMC DecSecOps Support OnCall P1ChatOps Support.xlsx
XLSX spreadsheet 11 KB Posted
- Attached to
- DevSecOps Support and Chat Ops On-Call Support
- Solicitation number
- FA830725P1PK
About this file
This document is a Request for Information (RFI) Question Template for DevSecOps Support and Platform One (P1) ChatOps On-Call Support issued by the Air Force Life Cycle Management Center (AFLCMC/HNCK). The sources sought announcement seeks to identify qualified contractors capable of providing DevSecOps capabilities and Tier 2 and Tier 3 support for the Air Mobility Command (AMC) 618th Air Operations Center's Rapid Global Mobility C2 Digital Transformation (RGM C2 DT) applications, with support required 24/7 during and outside normal working hours.
The RFI template contains 14 detailed questions for potential vendors, focusing on on-call support structure, coverage maintenance, device reliability, response times, technical support, pricing strategies, metrics tracking, and prior experience with Platform One's ChatOps tools and DoD customers. Responses are due by April 25 at 5:00 PM CDT, with a two-page submission limit. Vendors are required to provide company details including CAGE code, UEI number, business size, and point of contact information. The document emphasizes that this is a market research effort only, and no contract will be immediately awarded based on the responses.
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Other files
| File | Type | Posted |
|---|---|---|
| P1 ChatOps On-Call Support SOO - Draft.pdf |
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Text version
Sheet1
| Vendor Name: | DevSecOps Support & P1 Chat Ops On Call Support Vendor Comment Matrix | Responses Due to Gov by 7 April 25 at 5:00 PM CDT |
| Question | Contractor Comment or Recommendation |
(Note: Use "Wrap Text")
| 1 | Our definition of On-Call Support would be after normal working hours and weekends and holidays. (Normal 0800 - 1700 / 8am- 5pm - CST) |
| 2 | What teaming structure do you propose to fit the requirements of the SOO to support DevSecOps work and on-call suppport to our customers? |
| 3 | How do you plan to maintain coverage for on-call support? Rotational Schedule? |
| 4 | How do you plan to provide your employees with a reliable device (Phone #) for a touch point after hours? |
| 5 | How do you plan to respond to call/issues in OCONUS environments? |
| 6 | If additional technical support is needed how do plan to support the on-call body to meet the response times? |
| 7 | If solicited, how are you planning to price the on-call support versus the normal labor hours given an 8 hour workday? |
| 8 | How will you ensure someone is on-call and will answer the dedicated phone line? |
| 9 | How will you provide metrics of MTTR and response times? |
| 10 | Do you have experience with supporting a chatops tool for a DoD customer? If so please explain... (Include tool(s) supported, length of time and other info you deem necessary) |
| 11 | Do you have experience supporting/using Platform One's self hosted instance of their chatops tool? If so please explain... (Include what value stream you supported while doing so, timeline of when and how long you supported, and if any direct experience with a P1 customer) |
| 12 | Do you have any previous experience supporting Platform One and its customers? (Include what Value Stream and what customers you worked with) |
| 13 | If you could improve the SOO, what changes would you recommend? |
| 14 | Are you a large or small business? |
Additional Vendor Feedback/Comments/Questions in regards to the DevSecOps and On-Call support of P1ChatOps
File details come from the government source that posted it. Updated .