RFI - PAP.doc

Office of the Senior Procurement Executive Office of the Assistant Secretary for Administration and Management

U.S. Department of Labor

Sources Sought / Request for Information (RFI)

Employee Benefits Security Administration (EBSA)

Project Title: Participant Assistance Program (PAP) – Customer Satisfaction Survey SPECIAL NOTICE: SOURCES SOUGHT & REQUEST FOR INFORMATION (RFI). THIS IS NOT A REQUEST FOR PROPOSALS. This notice does not represent a commitment by the Government to issue a solicitation or award a contract. The Government is not obligated to and will not pay for information received as a result of this announcement. No reimbursement will be made for any costs associated with providing information in response to this announcement and any follow-up information requests to include an invite to further explain/demonstrate aspects of their proposed approach. Requests for a solicitation will not receive a response. Information provided in response to this RFI is submitted voluntarily and is not being requested as part of a solicitation for actual pricing.

1.0 Request for Information

In accordance with Federal Acquisition Regulation (FAR) 10.002(b) (2) (i), this notice is issued for the purpose of conducting market research. Market research is being conducted to determine if there are potential businesses with the capacity and experience to perform the required work. This notice is not to be misconstrued as a Request for Proposal or Quotation. This notice does not represent a commitment by the Government to issue a solicitation or award a contract.

There is no solicitation at this time. This request for capability information does not constitute a request for proposals; submission of any information in response to this market survey is purely voluntary; the Government assumes no financial responsibility for any costs incurred.

Acknowledgment of responses may not be made, and respondents will not be notified regarding the results of the Government’s evaluation of the information received. The determination to proceed with the acquisition is within the discretion of the Government. Telephone inquiries will not be accepted.

Please be reminded that a prospective Offeror interested in obtaining a contract award with the Government must be registered in the Federal Government's System for Award Management (SAM) database. Additional information regarding contractor registration can be obtained through www.SAM.gov. All qualified small businesses, including 8(a) firms, are encouraged to participate.

2.0 Acquisition Background

The U.S. Department of Labor, Employee Benefit Security Administration (EBSA), seeks information/solutions for PAP Customer Service Satisfaction Survey. The proposed acquisition will be classified under the North American Industry Classification System (NAICS) Code: 541910 – Marketing Research and Public Opinion Polling. If the respondent feels another NAICS code is appropriate, feel free to suggest one.

3.0 Specific Tasks:

The contractor shall provide services for PAP Customer Service Satisfaction as discussed in the attached PWS.

4.0 Instructions:

Responses should not exceed ten (10) pages for each PWS excluding the Cover Letter and Market Research Questionnaire.

All information received in response to this Request for Information/Sources Sought that is marked as proprietary will be handled accordingly.

All contractors responding to this announcement must demonstrate their experience and capacity to meet the minimum requirements as outlined in Section 3. Responses must be specific to each of the requirements and listed to demonstrate that the respondent has the requisite resources, skills, and experience.

RFI responses shall conform to the format below and provide the following information:

1. Cover Letter – The cover letter must include the following information:

· Company Name:

· Location:

· DUNS Number:

· UEID Number:

· GSA Schedule (if applicable):

· Address:

· Point of Contact:

· Point of Contact position:

· Phone Number:

· Email Address:

· Date Submitted:

· Proposed NAICS code (541910 or other) and your business size classification for the proposed NAICS

2. Respondents shall respond to each of the questions in the Market Research Questionnaire (Attachment 1) below. If the respondent chooses not to respond to a question, indicate “no response.”

3. As part of the market research associated with this RFI, we are also seeking estimated pricing information. The pricing will be used for analysis and is not considered a formal quote. Any pricing information received is to be Rough Order of Magnitude and is solely for information-gathering and planning purposes.

4. Marketing and/or reference materials, if included, shall be placed at the end of the response, in an appendix.

Responses shall not exceed 10 pages and should be submitted in Microsoft Word .doc or .docx formats or as an Adobe PDF file. Please utilize Times New Roman 11-point or 12-point font, with 1-inch margins minimum all around.

5.0 Schedule:

To participate in this request for information, please send the above information via email to Maria Britton at britton.maria.m@dol.gov with a cc to Debbie Worrells at worrells.deborah@dol.gov, no later than March 30, 2026 at 2:00PM EST. You may also list any questions or assumptions in the response for consideration.

Questions regarding this RFI shall be added to Attachment 01 – QA Log and emailed to the above point of contact by March 19, 2026. Questions and answers shall be posted as an amendment to this RFI. The Government reserves the right to edit any questions as needed to protect the source's identity, but absent this consideration, the Government intends to quote each submitted question verbatim in its response.

Attachment 1: Market Research Questionnaire:

Please provide the following Point of Contact information and respond to the following questions. If the company chooses not to respond to a question, indicate "no response."

Market Research Questions:

a) Provide a company description and discussion of company capabilities that demonstrate expertise and experience required to successfully provide tasks outlined in the RFI.

b) Provide a general summary of approach to accomplishing the requirements listed in Section 3.

c) Past performance or historical information (i.e. description of service provided, length of time, dollar value, federal/commercial organization, NAICS used (if applicable)).

d) Does your company possess the capabilities to provide the entire range and scope of these requirements? If not, please list which requirements your company can provide?

e) Suggested roles and responsibilities of the Company and the Government

f) Suggestions/recommendations to improve scope of services (Specific Tasks) to provide an improved value to the Government.

g) Potential risks that could impact the requirement, whether it is performance risk, technical risk or cost? Please be specific.

h) Issues with scope (either expressed or implied) that may limit a Company’s ability to perform services and ultimately increase the cost to the Government.

i) Please provide details regarding proposed joint ventures, teaming arrangements, strategic alliances, or other business arrangements (to include potential small business utilization) to satisfy these requirements.

j) Identify any questions or clarifications that would likely be requested from industry regarding the Scope and Specific Tasks as drafted.

Respondents are encouraged to include additional comments/information considered to be appropriate and useful in assisting the program office in refining the Specific Tasks and in assessing potential costs and potential risk.