RFI_M67400-26-RFI-0009_PWS.pdf

Performance Work Statement (PWS) for the

Commercial Internet Services for the ATMC U.S. Liaison Offices

1.0 General

The Air Traffic Management Center (ATMC) is a geographically separated unit (GSU) located in Fukuoka, Japan, and operates within a Government of Japan (GOJ) facility. The ATMC supports U.S. federal civilian employees performing mission-essential air traffic management functions. Reliable internet and voice communications are required to support continuous operations and coordination with U.S. and host-nation aviation stakeholders. Marine Corps Enterprise Network (MCEN) connectivity at this location is unreliable and does not meet operational requirements; therefore, commercially provided services are required to ensure mission continuity.

Contractor personnel shall comply with all applicable U.S. Government, Marine Corps, and Government of Japan safety and security requirements. U.S. security clearances are not required; however, contractor personnel shall meet all host-nation access and identification requirements necessary to perform work within the GOJ facility. All work shall be performed in a manner that does not interfere with ATMC operations. The Contractor shall be responsible for quality control of all services provided under this contract and shall ensure services meet the performance standards identified in this Performance Work Statement.

1.1. Description of Services/Introduction.

This acquisition is for commercially provided internet access, IP telephony services, hardware support, and network monitoring in support of the Air Traffic Management Center (ATMC) in Fukuoka, Japan. These services are required to provide reliable communications capabilities in a location where Marine Corps Enterprise Network (MCEN) services are insufficient to meet operational needs. The services directly support U.S. federal civilian personnel assigned to the ATMC in the execution of air traffic management and coordination functions.

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform commercial internet and IP telephony services as defined in this Performance Work Statement, except for those items specified as Government-furnished property or services. The Contractor shall perform all services in accordance with the standards and requirements specified in this contract.

1.2. Scope of Work and Objective.

The scope of work includes the provision of commercial fiber-based internet access, IP phone services, hardware support and replacement for existing network and voice equipment, storage of cold-spare hardware, 24 hours per day, 7 days per week network health monitoring, and a two-hour response time for network outages or service disruptions.

The objective of this contract is to provide reliable, continuous internet and voice communications to support mission execution at the Air Traffic Management Center by leveraging commercially available services that mitigate the limitations of MCEN connectivity at this geographically separated location

1.3. Period of Performance.

The Period of Performance shall consist of a one (1) year base period, beginning 01 April 2026, and four (4) one-year option periods.

The Government may exercise the option periods in accordance with the terms and conditions of the contract.

Exercise of any option period is at the sole discretion of the Government and is contingent upon continued need, availability of funds, and satisfactory contractor performance.

1.3.1. Federal Holidays.

DISTRIBUTION: DoW COMMUNITY ONLY

Federal holidays shall not impact the Contractor’s performance requirements under this contract. Internet services, network monitoring, and outage response shall be provided 24 hours per day, 7 days per week, including U.S.

Federal holidays and host-nation holidays.

No additional compensation shall be provided for services performed on Federal holidays. If on-site support is required, such support shall be coordinated with the Government-designated point of contact and conducted in accordance with host-nation facility access requirements.

1.3.2. Typhoon Conditions.

Severe weather events, including tropical cyclones, may result in access restrictions or safety directives issued by Government of Japan (GOJ) authorities or the facility operator. Such conditions shall not relieve the Contractor of responsibility for maintaining internet services, network monitoring, or outage response, to the maximum extent practicable.

When severe weather conditions restrict on-site access to the Air Traffic Management Center (ATMC), the Contractor shall continue to provide remote monitoring, troubleshooting, and service restoration efforts. On-site support shall be deferred only when access is restricted by GOJ authorities and shall resume when access is authorized.

Following the lifting of severe weather restrictions, the Contractor shall validate or restore services as required and respond to outages in accordance with the response time requirements of this Performance Work Statement. Delays in performance caused by severe weather or other conditions beyond the Contractor’s control shall be addressed in accordance with the contract’s Excusable Delays or Force Majeure provisions.

2.0 Place of Performance.

The work to be performed under this contract is at the Air Traffic Management Center (ATMC), located at 1302-17 Oaza Nata, Higashi-ku, Fukuoka-shi, Fukuoka, 811-0204, within a Government of Japan (GOJ) facility. All services, including internet access, IP telephony, hardware support, and network monitoring, shall be performed at the ATMC facility or remotely, as required to meet the performance standards of this Performance Work Statement.

Contractor personnel performing on-site work must comply with all host-nation access, safety, and facility requirements. Remote work shall be conducted in accordance with the requirements of this contract and shall ensure uninterrupted service availability and timely response to outages.

3.0 Technical Requirements (Description of Work / Tasks)

The Contractor shall provide all personnel, equipment, tools, materials, supervision, and other non-personal services necessary to perform commercial internet, IP telephony, hardware support, and network monitoring services at the Air Traffic Management Center (ATMC), Fukuoka, Japan, in accordance with the performance standards in this contract. Specific tasks include, but are not limited to:

1. Internet Services

a. Provide fiber-based internet access with a minimum bandwidth of 10 Gbps.

b. Maintain continuous connectivity to support ATMC operations.

c. Ensure compatibility with existing ATMC network infrastructure.

IP Telephony Services

2. Hardware Support and Replacement

a. Provide hardware support and replacement for “Dreamwall” devices, network switches, IP phones, IP PBX systems, and network cabling as required.

b. Maintain a stock of cold-spare equipment for rapid replacement.

c. Perform hardware replacement and repair in a timely manner to minimize service disruption.

3. Network Monitoring and Incident Response

a. Provide 24x7 network health monitoring.

b. Detect and respond to network outages within two (2) hours of notification or detection.

c. Troubleshoot and restore services in accordance with the performance standards of this contract.

d. Provide regular status updates to the Government during outages.

4. Documentation and Reporting

a. Maintain records of incidents, outages, and service restorations.

b. Provide reports, when requested, summarizing network status, outages, and corrective actions taken.

5. Compliance and Coordination

a. Comply with all applicable U.S. Government, Marine Corps, and host-nation (GOJ) safety, security, and facility access requirements.

b. Coordinate with the Government-designated point of contact for scheduling, on-site work, and access to ATMC systems or equipment.

4.0 Applicable Documents / Governing References.

In addition to the requirements set forth in this contract/order, the Contractor shall comply with all regulations, policies, and guidance applicable to the specific tasks outlined in this Performance Work Statement, including any amendments or subsequent issuances.

While performing work for the United States Government, the Contractor shall follow all host-nation and U.S.

Government policies, facility access requirements, and security measures. Unauthorized removal, disclosure, or distribution of any materials related to military operations is strictly prohibited and may result in legal action.

5.0 Government Furnished Facilities, Equipment, Services and/or Information.

The Government will provide the Contractor with access to the facility and any information necessary to perform the tasks specified in this Performance Work Statement. The Government will designate points of contact to coordinate facility access, provide technical guidance, and assist with site-specific requirements. All other personnel, equipment, tools, materials, and services required to perform the work shall be furnished by the Contractor, unless otherwise specified in the contract.

6.0 Special Instructions and Administrative Information

6.1 Non-Personal Services. This is a non-personal services, performance-based contract. The contractor bears responsibility to manage its employees and guard against any actions that could be characterized as personal services as defined in FAR 37.104, or which convey the perception that personal services are being delivered. No provisions are implied nor provided in this contract for any benefits such as medical care, retirement, or worker’s compensation, other than those incorporated through enumerated clauses.

6.2 Identification of Contractor Personnel and Equipment. In accordance with DFARS 211.106, contractor personnel performing non-personal services on DoD installations or other government facilities shall ensure that they are readily identifiable as contractor employees (including subcontractors and consultants). All contractor employees shall comply with the following at all times:

6.2.1. Telephone Identification. Identify themselves as contractor personnel at the onset of every telephone call made from a Government telephone or any other phone if the call is made in support of Government-related requirements and activities.

6.2.2. Recorded Messages. Identify themselves as contractor personnel in all recorded messages including those, which are heard by callers attempting to contact contractor employees via answering machines or voicemail.

6.2.3. Meetings, Conferences and Events. Identify themselves as contractor personnel at the onset of every meeting, conference or any other gathering attended in support of any Government related requirements or activities.

6.2.4 Correspondence. Identify themselves as contractor personnel on any correspondence, documents, or reports accomplished or sent in support of any service provision to the Government, including, but not limited to, correspondence sent via the U.S. Mail, facsimile, or electronic mail (email) inclusive of out-of-office replies.

6.2.5 Personal and Corporate Identification. Wear or display contractor provided nametags, badges or attire which display, at a minimum, the name of the contractor and their respective company.

6.3. Designated Third Country Nationals (DTCN). Persons from certain countries are considered DTCN and are generally restricted from entering Marine Corps Bases Japan (MCBJ) Camps, Air Stations, or facilities. A listing of DTCN countries and other related information regarding this policy can be found in USFJ Instruction 31-204 (Designated Third Country Nationals), which can be made available upon request.

6.4. Exemption from Japanese Taxes. Pursuant to the U.S. – Japan Status of Forces Agreement and the Joint Committee, the governments of the United States and Japan have agreed that the procurement in Japan of materials, supplies, equipment and services for official purposes may be except from certain Japanese taxes. When incorporated, paragraph c. of the clause FAR 52.229-6, “ TAXES – FOREIGN FIXED PRICE CONTRACTS” and/or DFARS 225.229-7001 ‘TAX RELIEF’ stipulate that contract/order pricing shall not include the Consumption Tax. Submission of, and/or incorporation into the contract of, your offer, certifies that pricing does not contain any cost related to the Consumption Tax. Questions concerning this matter should be directed to your local Japanese Tax Office.

6.5. Subcontract Management. The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or Contracting Officer Representative (COR). Cross teaming may or may not be permitted.

6.6. Mission Essential Personnel / Tasks. Unless specified otherwise in this Performance Work Statement, contractors supporting this contract/order are not considered “Mission Essential” personnel (as defined in DFARS 237.76) who would be required during crisis or emergency operations.

6.7. Hazardous Materials and Safety. The Contractor and its subcontractors shall comply with all applicable laws, including Public Law 91-596 (Occupational Safety and Health Administration (OSHA)) and DOD Directive 4715.1E, Environmental, Safety, and Occupational Health (ESOH)). Contractor personnel performing services on a DOD installation shall participate in local Voluntary Protection Programs (VPP). Information on the VPP is available at http://www.osha.gov/dcsp/vpp/index.html

6.8. Installation Access and Personnel Credentialing

6.8.1. Motor Vehicles. Vehicle licensing, registration, and insurance requirements must all be conducted in accordance with host nation law, USFJ Instruction 31-205, and applicable local installation policies.

6.8.1.1. Registration/Permits. All vehicles used by the Contractor to perform work under this contract shall comply with all applicable Japanese laws, regulations, and host-nation facility requirements. The Contractor is responsible for obtaining and maintaining any necessary local permits, registrations, or authorizations for vehicles operating in or near the Air Traffic Management Center (ATMC), Fukuoka, Japan.

6.8.1.2. Registration Termination. All vehicle registrations, permits, or authorizations required under Japanese law or host-nation facility rules shall remain valid only for the duration necessary to perform work under this contract.

Permits or registrations shall expire upon the termination of this contract or the end of a Contractor employee’s assignment to ATMC, whichever occurs first. Any vehicle operated without valid registration or authorization is strictly prohibited.

6.8.1.3. Insurance. All vehicles used by the Contractor in performance of this contract shall be properly insured in accordance with Japanese Compulsory Insurance (JCI) requirements. In addition, the Contractor shall ensure that corporate vehicles maintain insurance coverage adequate to meet Japanese legal requirements, including, at minimum:

Automobile Property Damage Insurance Amount: ¥30,000,000 (or U.S. Dollar equivalents) Bodily Injury Insurance Amount: ¥30,000,000 Yen (or U.S. Dollar equivalents)

Prior to the commencement of work, the Contractor shall furnish to the Contracting Officer a certificate or written statement of the above required insurance for any and all corporate vehicles to be used. The policies evidencing required insurance shall contain an endorsement to the effect that cancellation or any material change in the policies adversely affecting the laws of the state in which this contract is to be performed and in no event less than thirty (30) days after written notice thereof to the Contracting Officer.

6.8.1.4. Road Laws. All personnel operating motor vehicles under this contract shall comply with Japanese traffic laws and host-nation facility rules at all times. Failure to comply may result in legal penalties under Japanese law or removal of driving privileges at the facility.

6.8.1.5. Vehicle Disposal. Personnel protected under the Status of Forces Agreement (SOFA) are required by regulation to properly dispose of vehicles prior to departure from Japan. For individuals performing under this contract, the contractor may be held financially liable for vehicles abandoned, or vehicles not disposed of properly, in accordance with vehicle regulations as agreed with the Government of Japan.

6.8.2. Personnel Access / Credentialing. Contractor personnel performing work under this contract are not required to obtain U.S. military Common Access Cards (CAC) or DBIDS credentials. Access to the Air Traffic Management Center (ATMC) will be governed by Government of Japan facility rules and procedures. The Contractor shall coordinate with the Government-designated point of contact to ensure all personnel comply with host-nation access, security, and safety requirements.

6.9. Privacy Act. Pursuant to FAR clause 52.224-3, as incorporated, DoD requires agency-specific Privacy Act training as prescribed in DODM 5400.11-R. DODM 5400.11-R also prescribes required actions regarding information and privacy, which are applicable to the contractor and its personnel performing under this contract/order. The regulation may subject the contractor and/or contractor's personnel to criminal liability under Title 18, Section 793 and 7908 of the United States Code.

6.10. Classified information. Any classified work products shall be handled in accordance with DoD Instruction 5220.22-M. The contractor’s procedures for protecting against unauthorized disclosure of information will not require DoD employees or members of the Armed Forces to relinquish control of their work product, whether classified or not, to the contractor. The contractor may also have access to, and be required to safeguard, For Official Use Only (FOUO), sensitive, confidential, and/or classified information and material.

6.11. Key Control. The Contractor shall establish and implement methods of ensuring that all keys issued to the Contractor by the government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall report lost keys to the COR. The Contractor shall not duplicate any keys. It is also the responsibility of the Contractor to prohibit the opening of locked areas by the Contractor’s employees to permit entrance of persons other than Contractor’s employees engaged in the performance of assigned work in those areas. In the event keys are lost or unauthorized duplication occurs through the fault of a Contractor employee, The Government may, at its option, require the Contractor to replace keys, reimburse the government for replacement of locks, or re-key as a result of Contractor losing keys. In the event a master key is lost or duplicated, the Contractor shall replace all locks and keys for that system and the total cost will be deducted from the monthly payment.

6.12. Travel. The Contractor shall perform all work at the Air Traffic Management Center (ATMC), Fukuoka, Japan. No travel costs will be reimbursed under this contract. The Contractor is responsible for any travel required to perform the work, including transportation to and from the facility.

6.13. Quality Control and Quality Assurance. In accordance with FAR part 46, and the respective enumerated clauses incorporated in this contract/order, the contactor is reminded that the government may conduct Quality Assurance actions, inspect the Contractor’s Quality Control Plan and records, and take remedial actions as necessary, at any time through the duration of this contract/order.

6.14. PERFORMANCE REQUIREMENT SUMMARY (PRS) -

The Contractor shall perform all services specified in this Performance Work Statement in accordance with the requirements, objectives, and standards defined herein. The Government will monitor performance to ensure that all work meets the quality, timeliness, and reliability expectations. The Performance Requirements Summary identifies the key tasks, performance objectives, performance standards, acceptable quality levels, surveillance methods, and incentives (if applicable) for the Contractor’s performance.

Task Performance Objective PWS Reference

Performance Standard

Acceptable Quality Level

Surveillance Method

Incentive

Internet, Network/Hardware Support, Network Monitoring, Documentation, and Compliance

Provide continuous, reliable internet and voice communications, maintain all network and hardware systems, monitor network health 24x7, comply with host-nation laws and facility requirements, and maintain accurate reporting

2.0 Technical:

- Internet uptime ≥ 99.5% per month

- Hardware failures addressed within 2 hours

- 24x7 network monitoring active

- Monthly reports submitted on time

- Zero compliance violations

All performance standards met; no more than minor deviations that do not impact mission

Automated monitoring systems, incident reports, monthly reports, government inspections, user feedback

CPARS

report (positive or negative)

End Performance Work Statement