RFI_M67400-23-RFI-05.pdf

Request for Information – RFI #M67400-23-RFI-05

Notice Type: Request for Information (RFI)

Opens:

14:00PM JST, Tuesday, December 6, 2022

Closes:

12:00PM JST, Wednesday, December 14, 2022

Title:

RFI for Web Development Services

Description:

This is a request for information for Web Development Services. The Government intends to award an

IDIQ for web development, content management, engineering support and maintenance support services for several units located Okinawa, Japan. Please reference the attached Draft Performance Work Statement (PWS). NAICS: 541519 PSC: DD01

INDUSTRY RESPONSES/SUBMISSIONS:

At a minimum, responses to this notice should include:

(1) An explaination whether the company is able to support the effort as stated in the Draft

Performance Work Statement. Included and questions that may arise.

(2) Submission of Past Performance may be required, if you have experience with the type of work requested, you could include that as part of your response.

(3) A primary point of contact, including phone number and e-mail address.

(4) Pricing, publicized price lists, and delivery method.

QUESTIONS FOR INDUSTRY:

(1) Is the company authorized to perform services in Japan?

(2) Does the company meet the security clearance requirements?

NOTES:

(1) This RFI is for planning purposes only and is issued in accordance with FAR Clause 52.215-3.

No solicitation document exists at this time. Issuance of this notice does not constitute any obligation on the part of the Government to procure these items or to issue a solicitation. In addition, the Government is under no obligation to pay for information submitted in response to this RFI, and responses to this notice cannot be accepted as offers.

(2) Any information that the vendor considers proprietary should be clearly marked as such.

INDUSTRY QUESTIONS/SUBMISSIONS:

No phone calls will be accepted regarding this notice. Contractors shall email all industry questions, capability packages, questionnaires, and suggestions to jennifer.vedsted@usmc.mil and cc: krissia.avelares@usmc.mil.

Reference title and document number RFI# M67400-23-RFI-05

PERFORMANCE WORK STATEMENT

Microsoft 365 Technical Support Services

For

1st Marine Aircraft Wing / 3D Marine Division

Okinawa, Japan

October 2022

Contents

1 Introduction

2 General Information

2.1 Objective

2.2 Background

2.3 Place of Performance

2.4 Travel

2.5 Foreign Travel 7

2.6 Telecommuting and Telework

2.7 Use of Personal Equipment

2.8 Privacy Act 8

2.9 Protection of Information / Classified Infprmartion

2.10 Operations Security

2.11 Work Schedule

2.12 Core Hours

2.13 Flex Scheduling Support

2.14 Installation Closures

2.15 Long-Term Absences

2.16 Holidays

2.17 Mission Related Events

2.18 Non-Personal Services

2.19 Inherently Governmental Functions

2.20 Experience and Independent Performance

2.21 Working Environment and Physical Demands

2.22 Non-Disclosure Agreements

2.23 Technical Data

2.24 Reporting Requirements

2.25 Quality Assurance 14

2.26 Quality Control 14

2.27 Traffic Laws

2.28 Weapons, Firearms and Ammunition

2.29 Pass and Identification Items

2.30 Perdonnel Access / Credentialing

2.30.1. Common Access Cards (CAC).

2.30.2 Base Passes and/or Defense Biometrics Identification System (DBIDS) cards

2.30.3 Return and/or Disposal of Access Credentials.

2.30.4 Status of Forces Agreement

2.31 Controlled/Restricted Areas 16

2.32 Key Control

2.33 Lock Combinations

2.34 Theater/Country Clearances

2.35 Base Facilities and Support

2.36 Protection from Loss

2.37 Safety and Health Requirements

2.38 Contractor Employee Safety and Health

2.39 Mishap Notification

3 Requirements

3.1 Basic Requirements

3.2 Personnel Requirements

4 Performance Work Statement

4.1 Development Services

4.2 Content Management Services

4.3 Engineering Support 23

4.4 Maintenance Support 23

SECTION I

Description of Services

1 Introduction

1st Marine Aircraft Wing (1st MAW), headquartered at Camp Foster, Okinawa, Japan, is the

Aviation Combat Element of III Marine Expeditionary Force, and 3rd Marine Division (3rd

MARDIV), headquartered at Camp Courtney, Okinawa, Japan, is the Ground Combat Element of III Marine Expeditionary Force. As such, 1st MAW and 3rd MARDIV provide combat-ready, task-organized forces capable of conducting aviation operations across all six functions of

Marine Aviation in naval and expeditionary environments. 1st MAWand 3rd MARDIV command and control aviation forces through the Tactical Air Command Center in order to contribute to the accomplishment of our Nation's security objectives as required by standing operational plans in the United States Indo-Pacific Command area of operations, engagement operations in support of Marine Forces Pacific, overseas contingency operations, and other operations as directed.

2 General Information

The purpose of this PWS is to describe Contractor work requirements for supporting 1st MAW and 3rd MARDIV information management operations. The contracted services will directly support the 1st MAW and 3rd MARDIV headquarters and, by extension, 1st MAW and 3rd

MARDIV Major Subordinate Elements (MSE) and their subordinate units.

2.1 Objective

1st MAW and 3rd MARDIV require technical support services at the headquarters to enable information management operations. Specifically, the 1st MAW Information Management

Office (IMO) and 3rd MARDIV require technical expertise to provide development and content management services in the Microsoft 365 (M365) environment. The United States Marine

Corps (USMC) currently has no Military Occupational Specialty (MOS) school to produce

Marines trained in M365 development and content management. Therefore, 1st MAW IMO lacks organic capabilities to provide M365 development and content management services for

1st MAW and 3rd MARDIV. To accomplish its mission, 1st MAW IMO and 3rd MARDIV require technical expertise to develop applications and capabilities through the implementation of M365 services and applications such as Teams, SharePoint Online, Power Apps, Power

Automate, and Power Business Intelligence. Additionally, 1st MAW IMO and 3rd MARDIV require expertise in content management to ensure the quality and security of all 1st MAW and

3rd MARDIV data and to ensure all 1st MAW and 3rd MARDIV content are maintained and managed in accordance with the current policies and regulations as well as security and industry standards.

2.2 Background

1st MAW and 3rd MARDIV Commanding General’s (CG) decision-making cycle depends on the rapid delivery of relevant and accurate information. Information management includes all activities involved in identifing, collecting, filtering, fusing, processing, focusing, dissemination, and usage of information. Information management operations focus on the integration of people, processes, and technology, to facilitate the exchange of operationally relevant information and expertise to enhance the CG’s situational awareness, accelerate their decision-making process, and increase the overall organizational performance. 1st MAW and 3rd

MARDIV IMO are therefore a critical capability in the CG’s decision-making cycle.

1st MAW and 3rd MARDIV leverage the M365 environment to implement applications and deliver services to share information and enable collaboration between and within units. This effort requires the management of information across four separate networks:

1) Non-Secure Internet Protocol Router Network (NIPRNet)

2) Secret Internet Protocol Router Network (SIPRNet)

3) Combined Enterprise Regional Information Exchange System Japan (CENTRIXS-J)

4) Combined Enterprise Regional Information Exchange System Korea (CENTRIXS-K)

In addition to these four networks, 1st MAWand 3rd MARDIV also maintain a network consisting of the publicly accessible “Marines.mil” internet websites hosted on the American

Forces Public Information Management System (AFPIMS), which is a DotNetNuke-based content management and web development system.

In summary, 1st MAW and 3rd MARDIV CG and the staff increasingly depend on modern information technology infrastructure to produce, store, exchange and collaborate on data to increase their shared situational awareness. This organizational shift, coupled with the Marine

Corps' migration to the cloud environment and the associated cyber-security requirements, has resulted in an increased need for highly technical expertise. The manning constraints of 1st

MAW IMO and 3rd MARDIV, limited technical training available to 1st MAW IMO Marines and 3rd MARDIV, and the lack of information management MOS designation leave 1st MAW and 3rd MARDIV with an inherently inadequate level of expertise. Therefore, a large capability gap at the 1st 1st MAW and 3rd MARDIV headquarters drive the requirement for contracted support services to address the need for development and content management expertise.

2.3 Place of Performance

Most of the work performed under this PWS will be conducted at the 1st MAW Headquarters in

Building 1 aboard Camp Foster in Okinawa, and on site in the 3rd MARDIV Headquarters in building 4211 and the Division Staff Training Facility building 4238 aboard Camp Courtney in

Okinawa, Japan.

2.4 Travel

Travel will be required in support of this contract. All travel by Contractor employees must be pre-authorized in writing by the Contracting Officer (CO) or Contracting Officer’s

Representative (COR) prior to travel being performed. Contractor travel required in support of this contract shall be accomplished only at the specific request and approval of the Government.

Profit is unallowable on travel-related costs. Allowable travel costs reimbursable are limited to direct travel costs, including transportation, lodging, and per diem, as defined and limited in the

Federal Travel Regulation (FTR). For the FTR, refer to the website: https://www.gsa.gov/policy‐ regulations/regulations/federal‐travel‐regulation‐ftr

Contracted personnel may be required to be transported via military aircraft/vehicles, and/or billet/lodge in government-provided facilities at the government’s discretion. For travel or lodging by military methods, the command shall provide lodging comparable to that available to senior field grade officers' senior battle staff. Arrangements for military transportation, lodging and per diem shall be the responsibility of the supporting unit and coordinated with the

Contractor.

All contractor personnel shall be eligible, capable, and willing to perform at temporary places of performance using the most efficient and convenient modes of transportation available in support of the mission objectives. Travel costs shall be billed per the regulatory implementation of Public

Law 99-234 and FAR 31.205-46 Travel Costs. Contractor travel costs shall not exceed the daily maximum per diem rates in effect at the time of travel as set forth in the Joint Travel

Regulations, FTR, or the SRs, barring special or unusual circumstances meriting travel costs higher than those amounts and with prior approval by the KO/COR. The Contractor may be required to travel using commercial air, Government air, and other conventional modes of transportation to USINDOPACOM locations in support of this contract.

The Contractor shall travel unaccompanied and unsupervised. All travel (including plans, agenda, itinerary, and dates) require prior approval by the COR. Travel requests shall be submitted no later than ten business days prior to travel. In no case will the total travel cost for each task exceed the travel dollars currently obligated under this contract. The Contractor shall notify the COR of the costs of air travel, and receive prior written approval when the use of other-than-least-costly travel is required to complete a Government-directed task.

The Government will provide the Contractor with reasonable advance notice for all travel requirements whenever possible. In addtion, the Government will advise the Contractor of travel requirements and accommodations such as lodging, meals, transportation, security, and related support requirements. The Contractor’s personnel will coordinate all travel arrangements with the COR to facilitate and enable team integrity, consolidated country clearances, multiple duty locations, and uniform operations, information, and anti-terrorism security precautions/measures.

The Contractor personnel may be required to have identical travel arrangements as the accompanying Government personnel; the Contractor will be notified in advance.

With advanced approval from the COR, the Contractor personnel may be required to change their travel arrangements and destinations enroute to other temporary places of performance to meet urgent, special, or compelling requirements.

The Contractor personnel shall accomplish all work performed during travel status under the same living and working conditions as their Government counterparts who are also traveling in support of the subject mission requirement(s).

The Contractor’s personnel shall be required to adhere to the same work schedule and work hours (to include work accomplished during the weekend, while enroute on travel status, or outside of normal duty hours).

The Contractor shall be responsible for the timely and complete submittal of the necessary information and forms directly to the appropriate Government Agency for the required passports, visas, licenses, and permits. The Contractor shall be responsible for the sponsorship of its employees and shall process said permits directly through the appropriate Government Agency.

The Contractor shall ensure that their personnel meet the health and immunization requirements for overseas travel.

Contractor personnel traveling within the USINDOPACOM Area of Responsibility (AOR) are subject to, and shall comply with, any USINDOPACOM directives related to travel within the

USINDOPACOM AOR. Additionally, Contractor personnel traveling in support of exercises or other directed events shall comply with applicable travel instructions for the designated event.

Travel in and around Marine Corps bases on Okinawa associated with this contract will not be reimbursed by the Government.

2.5 Foreign Travel

2.5.1. Compliance with DoD Foreign Clearance Guide (FCG). Personnel performing under this contract that may be required to travel to other countries during a performance shall comply with all FCG prescriptions for each country to visit. Access to the FCG can be found here:

https://www.fcg.pentagon.mil/fcg.cfm . Contractors unable to access the site or otherwise requiring assistance shall contact the contracting officer or appointed Contracting Officer

Representative (COR) for assistance.

2.5.2 Compliance with U.S. Indo-Pacific Command (INDOPACOM) and other directives.

Contractor personnel traveling within the INDOPACOM Area of Responsibility (AOR) are subject to and shall comply with INDOPACOM directives related to such travel. Additionally, contractor personnel traveling in support of exercises or other specified events and activities shall comply with applicable travel instructions published for the designated area or event as issued by General Order, Planning Conference Memorandum, Exercise Directive, Initiating

Directive, or other similar correspondence.

2.5.3. Personnel with security clearance are subject to additional requirements and shall consult with the supported command G-2 when contemplating and/or completing foreign travel.

2.6 Telecommuting and Telework

Telecommuting/telework is defined as authorization for an employee that generally works at the

Government location, to work at an alternate location (e.g., at the employee’s home or

Contractor location) either long-term or temporarily. Long-term is defined as six or more months in duration.

The Contractor personnel is expected to perform their work on-site at the 1st MAW and 3rd

MARDIV Headquarters. The Contractor shall provide a written request with appropriate rationale for COR approval prior to any telecommuting/telework. Telecommuting/telework requests shall be approved in writing on a case-by-case basis by the COR.

The Government shall authorize all telework-approved equipment for use. Government-furnished equipment shall include a government-issued computer system. All additional office equipment, associated consumables and supplies, including but not limited to a printer, scanner, shredder, and media shall be provided by the Contractor.

All telecommuting/telework expenses for equipment, setup, and support, including but not limited to secure Internet and Wi-Fi, modems and switches, telephone equipment and connectivity, and other equipment or services, shall be borne by the Contractor. The Government shall not assume operating costs associated with the Contractor using an alternate worksite.

https://www.fcg.pentagon.mil/fcg.cfm

Classified work is not authorized under telecommuting or the alternate worksite, except as explicitly authorized by Command leadership and the COR. Authorized telecommuting or alternate worksite locations do not abrogate the Contractor’s requirement for complying with the protection of information IAW DoD and USINDOPACOM regulations, Security, and Protection of Information IAW the PWS, contract clauses, and the DD Form 254.

2.7 Use of Personal Equipment

Personal computers and electronic devices are not authorized or approved for Government work.

2.8 Privacy Act

Pursuant to FAR clause 52.224-3, as incorporated, DoD requires agency-specific Privacy Act training as prescribed in DODM 5400.11-R. DODM 5400.11-R also prescribes required actions regarding information and privacy, which are applicable to the contractor and its personnel performing under this contract/order. The regulation may subject the contractor and/or contractor's personnel to criminal liability under Title 18, Section 793 and 7908 of the United

States Code

2.9 Protection of Information / Classified Information

The Contractor shall comply with DoDM 5200.01, Volume 4, DoD Information Security

Program: Controlled Unclassified Information (CUI), Enclosures 3 and 4, for identification, protection, and training requirements of CUI.

The Contractor shall be responsible for training their personnel and accomplishment of the out-processing procedures identified in DoDM 5200.01, Volume 4, Enclosure 4.

The Contractor shall comply with DoD 5400.7‑R DoD Freedom of Information Act (FOIA)

Program requirements.

Protection of unclassified DoD information not approved for public release on non-DoD

Information Systems will be protected IAW DoDI 8582.01, Security of Unclassified DoD

Information on non-DoD Information Systems, Enclosure 3.

The Contractor shall comply with DFARS 252.204-7012 Safeguarding of Unclassified

Controlled Technical Information (Nov 2013). This subpart applies to contracts and subcontracts requiring the safeguarding of unclassified controlled technical information resident on or transiting through Contractor unclassified information systems. This subpart does not abrogate any existing Contractor physical, personnel, or general administrative security operations governing the protection of unclassified DoD information, nor does it impact requirements of the

National Industrial Security Program.

The Contractor shall protect health records IAW the Health Insurance Portability and

Accountability Act.

Any classified work products shall be handled in accordance with DoD Instruction 5220.22-M.

The contractor’s procedures for protecting against unauthorized disclosure of information will not require DoD employees or Armed Forces members to relinquish control of their work product, whether classified or not, to the contractor. The contractor may also have access to, and be required to safeguard, For Official Use Only (FOUO), sensitive, confidential, and/or classified information and material.

2.10 Operations Security

The purpose of operations security (OPSEC) is to reduce the vulnerability of USINDOPACOM missions to adversary collection and exploitation of critical information. Critical Information is defined as information about USINDOPACOM missions or activities the adversary needs to achieve their goals. The Contractor shall ensure compliance with DoDD 5205.02E, DoD Manual

5205.02-M, and/or other applicable Government security regulations, including procedures to protect classified and/or CUI, Government projects and/or programs. The Contractor shall ensure

Contractor personnel who perform work on geographically separated locations or another

Government facility comply with the OPSEC policy and procedures of the facility.

The Contractor shall implement security requirements as listed in Program Protection Plans

(PPPs), as applicable, to mitigate foreign intelligence collection, technology exploitation, and system vulnerabilities relative to the protection of critical program information.

2.11 Work Schedule

Contractor personnel shall be available at assigned work stations/locations during core hours and for that additional time necessary to ensure the level of effort specified for a Contractor Man-

Year Equivalent (CME), which is 1,880 hours.

2.12 Core Hours

Command core hours are 0730-1630 hours, including a daily non-compensable 1-hour lunch period. Due to security restrictions, Contractors will not be permitted to work at government facilities on weekdays before 0630 and after 1800, on weekends (Saturday and Sunday), or the observance of official U.S. Federal holidays unless authorized in advance by the COR. Certain positions may require non-standard hours for updates and maintenance or be on-call. Contractors are responsible for managing their personnel work schedule to ensure the level of effort specified.

2.13 Flex Scheduling Support

Flex scheduling support requirements are defined as short-term work utilizing personnel/skill sets already employed on the contract to support mission activities in order to meet urgent customer needs. Flex scheduling support shall be defined as managing hours within the CME specified in Section 2.7 using compensation time to minimize impact (all within definable and manageable limits). This type of support is typically needed because of unforeseen or unplanned events (e.g., schedule changes, system requirements updates, adverse test results, and others).

The Contractor shall ensure they can provide this type of flexibility and support. The Contractor shall coordinate and manage the Government’s need for Flex scheduling support within the cost and CME hours defined in the contract. Flex scheduling support shall not be considered a “new requirement” under the scope of this contract. The Contractor shall ensure that this capacity, when approved by the COR, is met by hours worked by contractor personnel currently assigned to the contract. Flex scheduling support hours shall be scheduled within the 1,880 hours per

CME as required.

The Contractor shall perform required services under this Contract under a flexible schedule that should not exceed 40 hours per week.

2.14 Installation Closures

If the duty location is closed, no Contractor services will be provided unless authorized by the

KO in writing. The Contractor shall be responsible for notifying its employees of installation closures. The Contractor may request authorization from the COR to (a) reschedule the time lost due to base closure or (b) report to an alternate duty location.

2.15 Long-Term Absences

The contractor shall ensure any absences (including leave, medical emergencies, etc.) impacting mission objectives, as determined by the COR, or lasting more than twenty (20) consecutive work days are back-filled with a fully qualified candidate for the duration of the absence or until permanently filled.

2.16 Holidays

Observed official U.S. Federal holidays include all holidays declared by the U.S. Government

Office of Personnel Management for the local area of duty, as well as by Presidential-declared holidays for the local area of duty.

The Contractor is not required to provide services on the following US holidays:

New Year's Day **1 January Martin Luther King's Birthday Third Monday in January President's Day Third Monday in February Memorial Day Last Monday in May Independence Day **4 July Labor Day First Monday in September Columbus Day Second Monday in October Veterans' Day **11 November Thanksgiving Day Fourth Thursday in November Christmas Day **25 December

Notes:

* In addition to these Federal Holidays, if the President of the United States issues an executive order closing the Federal Government that date shall be considered a recognized federal holiday.

(reference Executive Order 11582 of February 11, 1971, and 5 U.S.C. 5546 and 6103(b) and other similar statues statutes insofar as they relate to the pay and leave of employees of the

United States.

**If a holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on a Sunday, it will be observed on the following Monday.

2.17 Mission Related Events

Generally, when in support of task assignments, and unless otherwise specified by the

Government, contractor personnel are permitted to attend mission-related events, including but not limited to the following:

a. Program reviews

b. Planning conferences

c. Appropriate mission-related industry conferences

2.18 Non-Personal Services

The Government shall not supervise Contractor personnel. Supervision of employees in a non-personal services contract is the sole responsibility of the Contractor and establishes the employer-employee relationship it has with its employees. Supervision includes the continuous employee management of recruitment, hiring, termination, compensation, benefits, career development, continuous learning and skills updates, human resources management infrastructure, security clearance management, work location, contract assignment, and continuous evaluations of Contractor employee work and performance to assigned tasks.

Management, supervision and quality of all work products and services are the sole responsibility of the Contractor. Furthermore, the Contractor shall manage its employees and guard against any actions that are of the nature of personal services or give the perception of personal services. If the Contractor believes that any actions constitute or are perceived to constitute personal services or are outside the scope of this contract, the Contractor shall notify the KO immediately.

2.19 Inherently Governmental Functions

The Contractor shall not perform any inherently governmental functions as defined by FAR

Subpart 7.5. All program decisions shall be the sole responsibility of the Government.

The Contractor shall not counsel, mentor, make judgments and/or discretionary decisions or perform any other activities related to the supervision of Government personnel.

If the Contractor believes that any actions constitute or are perceived to constitute inherently governmental functions, the Contractor shall notify the KO immediately.

2.20 Experience and Independent Performance

The Contractor personnel shall have the experience and capability to support the assigned tasks and lead support personnel in these tasks. The Contractor personnel shall be capable of independently performing all tasks relevant to the PWS. Contractor personnel are to report with all appropriate attributes meeting the requirements defined in the PWS, including but not limited to qualification level, experience, knowledge, skills, abilities, education, certifications, and characteristics. The contractor shall validate all contractor personnel qualifications against all requirements via written validation to the COR NLT 10 calendar days prior to contractor personnel initiating performance.

2.21 Working Environment and Physical Demands

Work is generally performed in a standard office environment and involves sitting and standing for extended periods of time, walking, bending, squatting, reaching, driving, and may occasionally include lifting and carrying objects up to 35 pounds. At any given time, work may involve indoor and outdoor physical activities such as walking distances within and between buildings, loading and pushing office carts, and climbing stairs.

Normal safety risks are encountered in assigned areas which may include factory and military base operations and facilities, including industrial operations, maintenance facilities and shops, administrative areas, supply and warehousing, seasonal/recreational areas, construction sites, etc.

Finally, personnel may occasionally be temporarily exposed to uncomfortable conditions, including but not limited to temperature, ambient noise, non-standard lighting, and confined spaces.

2.22 Non-Disclosure Agreements

The Contractor shall train and inform employees performing on this contract of all requirements regarding the release and safeguarding of information in accordance with, Subpart 209.505-4 of the DFARS, DFARS 252.204-7000, DFARS 252.204-7012 and this section of the PWS.

The contractor shall execute a Contractor-Employee Personal Financial Interest Disclosure and

Protection of Sensitive Information Agreement as appropriate before allowing access to any proprietary information and prior to the employee beginning performance under this contract.

2.23 Technical Data

The Contractor is not required to provide the Government any Contractor data and data rights under this requirement.

All applications and services referenced in the PWS are government owned, contractor operated.

The intellectual property ownership on the classified servers is treated in accordance with

Federal law covering classified material. The data on the government-owned unclassified systems are considered Controlled Unclassified Information (CUI) and are owned by the

Government. Other unclassified applications and their corresponding intellectual property covered under this contract, such as the content on 1stmaw.marines.mil website, are owned by the Government.

Custom applications developed during the execution of this contract are the intellectual property of the Government.

Contractor employees shall use the Government-furnished equipment provided by the

Government to maintain all data during the execution of this contract. No privately owned, including contractor-owned, equipment shall be used to store, maintain, or work on government systems.

2.24 Reporting Requirements

The Contractor shall immediately report to an appropriate Government authority any information or circumstances they are aware of that may thereaten the safety and/or security of DoD personnel, Contractor personnel, resources, and/or classified or controlled unclassified information.

The Contractor shall immediately notify the Government Security Manager, the host base IP office, and COR of any potential or actual security incident or violation, including potential or actual unauthorized disclosure or compromise of classified and/or controlled unclassified information.

2.25 Quality Assurance

The Government will monitor the Contractor’s performance in accordance with the Quality

Assurance Surveillance Plan (QASP). The Government may increase or decrease the number of quality assurance inspections as performance dictates. The Government reserves the right to inspect the Contractor’s performance to ensure services are received and in compliance with the terms and conditions of the Contract. Performance meetings may be held regularly or as requested by the Contracting Officer, COR, or Contractor.

The COR will coordinate with the Contractor all technical matters that arise in the administration of this Contract. In addition, the COR will monitor the Contractor’s progress and performance to ensure compliance with the technical requirements of the Contract in accordance with the stated

Contract terms. The COR will serve as the representative of the Contracting Officer on all matters involving quality assurance.The Contracting Officer will serve as the final determining official if a quality or performance-related dispute arises.

2.26 Quality Control

The Contractor shall develop and maintain a Quality Control Plan (QCP) to ensure that required services are performed in accordance with commonly accepted commercial practices. The

Contractor shall develop and implement procedures to identify, prevent, and ensure the non-recurrence of defective services. The Contractor shall provide a copy of the QCP to the

Contracting Officer no later than the pre-performance conference and updated copies as changes occur. In addition, the Contractor shall send in a performance report for each month on a monthly basis, due no later than the 10th of every month, to the COR and KO. Records of all inspections conducted by the Contractor and corrective action taken shall be made available to the Government upon request.

2.27 Traffic Laws

The Contractor shall ensure all Contractor employees comply with base traffic regulations.

2.28 Weapons, Firearms and Ammunition

Contractors shall not possess weapons, firearms, or ammunition, on themselves or within their

Contractor-owned or privately owned vehicle while on any installation or any office/working location covered under this contract.

2.29 Pass and Identification Items

The Contractor shall ensure the pass and identification items required for contract performance are obtained for employees and non-Government-owned vehicles, as applicable. The Contractor shall comply with all USINDOPACOM access the control policy and guidance.

2.30 Personnel Access / Credentialing

Access to local installations is inherently required to accomplish specified tasks under this contract/order. The Contractor shall therefore ensure all necessary actions are taken to obtain such access by its personnel in time to affect access in accordance with the requirements of the

PWS and POP. Failure to complete such actions in a timely manner, some of which may occur prior to the POP or individual mobilization/relocation to the place of performance, shall not constitute excusable delay. Upon request, the Contracting Officer will provide a ‘check-in’ sheet that summarizes the required actions.

2.28.1. Common Access Cards (CAC). Provided clause 52.204-9 is incorporated, personnel performing on this contract/order may require a CAC. Pursuant to FAR 52.204-9, the

CAC is DoD’s Personal Identity Verification (PIV) system; DoD procedures for CAC issuance are applicable and incorporated herein, as governed by DODI/M series 1000.13, DODI 5200.46, and other regulations. All personnel to be issued CAC must meet eligibility and suitability criteria as specified in the references; accordingly, the vetting procedures and required personnel actions may often begin well before the contract/order POP. The Contractor, its employees, and/or subcontractors are responsible for ensuring timely action and suitability to obtain CACs.

Any resultant access issues from non-compliance shall not constitute excusable delay.

2.28.2. Base Passes and/or Defense Biometrics Identification System (DBIDS) cards.

Personnel not qualifying for CAC require an alternate credential for installation access, governed by Marine Corps Installations Pacific Order 5512.2, which can be provided upon request.

Requesting access requires approval from the Contracting Officer in an access request letter.

2.28.3. Return and/or Disposal of Access Credentials. Contractor’s employees shall return to the appropriate issuing office all base passes, DBIDS cards, and/or CAC immediately upon termination of employment or completion of this contract. Certification of receipt shall be obtained and submitted to the Contracting Officer. In addition, the Contractor shall submit a listing of employees terminated under this contract to the Contracting Officer within seven (7) days of the effective termination date.

2.28.4. Status of Forces Agreement. Possession of a CAC or other credential does not determine the legal status of personnel performing under this contract alone. Additionally, unless specifically identified on the CAC, the credential does not necessarily authorize logistical support privileges such as commissary/exchange access. The individual status of personnel performing under this contract, and the privileges authorized, are governed in accordance with

United States Force Japan Instructions (predominantly USFJI 64-100), applicable credentialing regulations, and the information prescribed via DFARS clauses regarding Contractor Personnel in Japan, as contained herein.

2.31 Controlled/Restricted Areas

The Contractor shall comply with local base procedures for entry to USINDOPACOM controlled or restricted areas where contractor personnel work. The Government will complete proper authorization requirements, completed and signed by the sponsoring agency’s Security Manager before a restricted area badge is issued. Contractor employees shall have a favorably completed security investigation before receiving a restricted area badge.

2.32 Key Control

The Contractor shall establish and implement procedures to ensure all keys issued to the

Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not duplicate any keys issued by the Government.

The Contractor shall immediately report to the COR any occurrences of lost or duplicated keys.

The Government may replace the affected lock or locks or perform re keying and deduct the cost of such from the monthly payment due the Contractor.

The Contractor shall not loan issued keys to any other persons nor allow access by use of issued keys to other persons.

2.33 Lock Combinations

The Contractor shall control access to all Government-provided lock combinations to prevent unauthorized entry. The Contractor is not authorized to record lock combinations. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

2.34 Theater/Country Clearances

The Contractor shall obtain special theater and/or country clearances and comply with theater/country specific requirements for applicable temporary places of performance in accordance with Government and USINDOPACOM policy and procedures.

2.35 Base Facilities and Support

The Government will not be held liable for damages to the Contractor’s personal or real property. The Government shall authorize all equipment for use. All work products shall be transmitted securely IAW USINDOPACOM Policy, the DD-254 and the requirements of this

PWS.

The Government will provide access to facilities, office space, supplies and services, including workstations, computers, and phones. Additionaly, access will be granted to classified and unclassified military LAN services and support, telephones, and reproduction facilities. If the

Contractor determines additional equipment is required, the Contractor shall notify the COR, in writing, of the applicable information/equipment required to accomplish the mission.

The Contractor shall assume responsibility for all Government property in their possession.

Government-issued badges, identification cards, and passes are accountable forms and, as such, are U.S. Government property to be accounted for, protected, and returned to the Government.

2.36 Protection from Loss

Government property shall be reasonably protected from loss, theft, or unauthorized use. The

Contractor shall be responsible for understanding security obligations and assist in formulating adequate procedures for the safeguarding of classified defense and other protected information under the Contractor's control. Procedures shall also be developed for the normal and emergency protection of Government equipment and facilities under the Contractor's control.

When a loss, theft, or compromise of controlled unclassified information, classified information or Government equipment occurs, the Contractor shall immediately notify the KO and the cognizant equipment custodian.

2.37 Safety and Health Requirements

The Contractor shall comply with all applicable Occupational Safety and Health Administration

(OSHA) standards, technical orders, regulations, and referenced publications. The Contractor shall comply with the highest degree of safety protection and is responsible for compliance with the OSHA (Public law 91-596).

The Contractor shall react promptly to investigate, correct, and track alleged safety and health violations and uncontrolled hazards in the Contractor work areas.

2.38 Contractor Employee Safety and Health

Compliance with OSHA and other applicable laws and regulations for the protection of

Contractor employees is exclusively the obligation of the Contractor.

The Contractor shall brief his/her employees on the safety requirements of this contract and hazards associated with prescribed tasks.

The Contractor shall coordinate and perform work so as not to impact the safety of Government or Contractor employees or cause damage to Government property. This requires providing personnel with protective equipment and associated safety equipment as may be necessary. The

Contractor shall also protect personnel from hazards generated by the work. The Government shall assume no liability or responsibility for the Contractor's compliance or non-compliance with Safety and Health requirements.

2.39 Mishap Notification

The Contractor shall notify the local Safety Office within four hours after initial notification of all mishaps or incidents for damage to DoD property (including material and labor) entrusted by this contract and employee injuries resulting from the contract operation. A follow-up (written or electronic mail) of this mishap/incident notification shall be sent within three calendar days to the KO, who will forward it to the Installation Safety Office. The information that is not available at the time of the initial notification shall be provided within 20 calendar days after the mishap. Mishap notification shall contain, as a minimum, the following information:

• Contract, contract number, name, and title of person(s) reporting;

• Date, time and, exact location of accident/incident;

• Brief narrative of accident/incident (events leading to accident/incident);

• Cause of accident/incident, if known;

• Estimated cost of accident/incident (material and labor to repair/replace);

• Impound authority name and phone number (as applicable);

• Nomenclature of equipment and personnel involved in accident/incident;

• Corrective actions (taken or proposed) and;

• Other pertinent information.

3 Requirements

3.1 Basic Requirements

Contractor support is required to provide technical support services to assist 1st MAW IMO and

3rd MARDIV in achieving its goals and objectives. This Performance Work Statement (PWS) specifies the tasks to be performed, deliverables to be provided, and performance objectives to be met in support of 1st MAW IMO and 3rd MARDIV. The Contractor shall furnish all work, management, supervision, labor, and materials necessary to ensure the effective and efficient performance of functions identified throughout this PWS, which make up this requirement. The

Contractor must provide on-site, flexible, responsive, high-quality services and support. The

Contractor will conduct necessary reviews to ensure the effective and efficient performance of functions identified throughout this PWS.

3.2 Personnel Requirements

The Contractor shall accomplish tasks by providing an adequate amount of on-site, qualified personnel possessing the appropriate expertise, education, training, security clearance, and experience/skills IAW the PWS. The Contractor shall conform to the contract requirements, specifications, and standards of good workmanship (technical, professional, environmental, and safety and health standards). The Government shall not provide training required to complete work assignments or to enhance skills. Government-unique training may be required from time to time and shall be coordinated and approved through the COR before initiation of training, with the exception of any 1st MAW and 3rd MARDIV-specific initial and recurring security training.

Additionally, the Contractor shall provide qualified replacement/substitute personnel that meet or exceed the same position standards. As required, the Contractor personnel shall support geographically separated locations with on-site technical management.

Contractor personnel must be physically present at the 1st MAW and 3rd MARDIV

Headquarters in order to attend meetings and meet with individual staff sections. Additionaly, being present at the Headquarters will allow the Contractor personnel to become familiar with the battle rhythm, culture, and specific requirements of individual staff sections.

4 Scope of Work

4.1 Development Services

The Contractor shall meet with end users, analyze requirements, and design, code, test, debug, deploy, and document custom business applications using current technologies and architect solutions in the M365 environment. The Contractor shall perform the following tasks:

4.1.1. Support 1st MAW and 3rd MARDIV in designing and developing technical solutions from business requirements and provide improvements to the existing capabilities.

4.1.2. Participate in all stages of the project lifecycle, from proposals through implementation and operations/maintenance.

4.1.3. Participate in person in meetings with stakeholders to gather requirements for developing new business process solutions.

4.1.4. Manage assigned projects from start to finish, including gathering requirements, demonstrating progress during reviews, deployment, documentation, and continual service improvement in a complex, unstructured, high-tempo environment.

4.1.5. Communicate schedule with milestones, which includes technical reviews and audits, quality assurance checks, estimated project completion times, and customer acceptance testing.

4.1.6. Design and implement solutions using Microsoft Power Platform (e.g., Power Apps, Power BI, Power Automate, etc.), SharePoint Online, and Office 365 applications to deliver enterprise-level solutions that meet user requirements as well as organizational policy, and that are in line with industry standards and best practices.

4.1.7. Integrate and ensure interoperability of the developed solutions with products within the

M365 environment and with other commercial- or government-of-the-shelf solutions as required.

4.1.8. Perform on-site SharePoint development and administration and utilize additional programming languages such as HTML/CSS or JavaScript as needed.

4.1.9. Maintain industry relevancy. Identify and leverage emerging technologies as needed.

4.1.10. Provide documentation that addresses what core functionality and/or capability is being provided in a particular version of a product that is being delivered. Provide end-user documentation, including how-to guides, training guides, and frequently asked questions

(FAQs). Documentation shall be delivered in the form of portal wikis or other easily accessible platforms.

4.1.11. Assist the 1st MAW IMO and 3rd MARDIV personnel in the preparation of training materials, including delivering user manuals, demonstrating new product features, providing sample test data, and preparing notes to support training objectives.

4.1.12. Collaborate with end users to identify needs and opportunities for improved data management, visualization, and delivery. Leverage the Microsoft Power BI platform to develop real-time dashboards and other solutions that enable fact‐based decision-making, ad-hoc analysis, and insight generation.

4.2 Content Management Services

The Contractor shall provide support for content management, user administration, testing, migration, documentation, and collaboration services maintenance on the 1st MAW and 3rd

MARDIV hub and its connected sites. The Contractor shall perform the following tasks:

4.2.1. Engage with end users as the subject matter expert on collaboration in the M365 environment (e.g., SharePoint, Teams, Office 365, etc.), identify capability gaps, and provide solutions by analyzing business needs and processes; recommending the best methodologies and tools (from approved platforms) to improve information exchange requirements.

4.2.2. Work closely with users and stakeholders to analyze and determine detailed business requirements, goals, risks, and gaps. Work with the Contractor development services personnel to formulate and define the technical scope and objectives of projects as they relate to M365 solution opportunities.

4.2.3. Leverage SharePoint capabilities such as lists, document/form libraries, calendars, workflows, and other web parts to implement solutions that meet organizational needs.

Utilize authorized collaboration tools and ensure seamless solutions integration with other Microsoft products.

4.2.4. Perform SharePoint administration to include permissions management. Identify site or content management issues and define and test access privileges, control structures, and resources, using periodic audits to identify any security violations and vulnerabilities.

Restrict or revoke access as required, and identify users requiring additional or remedial training.

4.2.5. Create, leverage, and manage various types of content across the 1st MAW and 3rd

MARDIV hub. Maintain and provide suggestions for structural improvements of the top level, staff section, group, and squadron sites. Ensure uniform navigation throughout the hub sites.

4.2.6. Maintain the SharePoint environment to constantly revisite and reviewe content to ensure business relevance and policy compliance. Oversee the customization and maintenance of landing pages to ensure standardization and uniformity across the 1st MAW and 3rd

MARDIV hub. Monitor site usage and follow up on dormancy regularly. Monitor to ensure workflow and tasks are working correctly, perform ongoing research to determine

SharePoint’s current and future capability gaps, and identify data for migration or deletion.

4.2.7. Assist with the support of Information Systems Coordinators, site designers, and developers. Assist in developing and delivering end-user training and ensuring the training aligns with organizational needs and policies.

4.2.8. Perform general data administration, including manually inputting data; creating,…