RFI (Informatica ELA).pdf

DEPARTMENT OF HEALTH & HUMAN SERVICES

Centers for Medicare & Medicaid Services 7500 Security Boulevard, Mail Stop B3-30-03 Baltimore, Maryland 21244-1850

OFFICE OF ACQUISITION AND GRANTS MANAGEMENT

Agency/Office: Department of Health and Human Services (HHS)

Centers for Medicare & Medicaid Services (CMS) Office of Acquisition and Grants Management (OAGM)

Type of Notice: Request for Information (RFI)

Title: Informatica Enterprise License Agreement (ELA)

NAICS Code: 541519 - Other Computer Related Services-Software installation services, computer

Product Code: 7A21 - It and Telecom - Business Application Software (Perpetual

License Software) Business Application off-the-shelf software delivered by perpetual license, which also encompasses enterprise level software enabling mission capability and business operational support

Response Date: Please submit your response via email to the points of contact identified below by 11:00 am Eastern Time (ET) on 07 April 2025.

RESPONSE FORMAT: CMS is seeking one document submission with sections clearly marked and page limitations followed. Submissions shall use a PDF or Microsoft Word doc. Submissions should be formatted for print using single-spaced, letter-sized (8-1/2 X 11”) pages with one-inch (1”) margins. Responses should use an easily readable font, such as Calibri or Arial, in an easily readable font size, such as 11 or 12 points, and cannot exceed eight (8) pages. Submissions shall include a cover page (not included in page limitation) with the following information:

Contractor’s Name, Unique Entity Identifier (UEI) Number, mailing address, phone number, and email of designated point of contact, and type of company under NAICS as validated via the Central Contractor Registration (CCR) (Note: Any potential government contractor must be registered on the CCR located at http://www.ccr.gov/index.asp). Cover Sheets may also include corporate structure description (corporation, LLC, sole proprietorship, partnership, limited liability partnership, professional corporation, etc.) A listing of current HHS or CMS contracts, GWAC orders, GSA Schedules, or other Federal government contracts held by the respondent that may be of similar relevance and scope to this requirement may also be provided.

PRIMARY POINTS OF CONTACT:

Walker Hare, Contract Specialist Walker.Hare@cms.hhs.gov

Julie Bebber, Contracting Officer Julie.Bebber@cms.hhs.gov

SUMMARY:

mailto:Walker.Hare@cms.hhs.gov

The Centers for Medicare & Medicaid Services (CMS) is issuing this request for information as a means of conducting market research to identify parties having an interest in and capable of performing services related to addressing the agency’s need for the “Informatica ELA.” This requirement will provide the agency with an effective and efficient ability to access Informatica software license products as well as comprehensive support for the Office of Information Technology. This includes a continued need for maintenance support of Informatica brand software licenses which are delivered and utilized under an ELA. For more information, please see associated Draft Product List provided for Market Research purposes.

BACKGROUND:

The Making Electronic Government Accountable by Yielding Tangible Efficiencies (MEGABYTE) Act of 2016 requires federal agencies to develop a comprehensive software licensing policy to promote financial savings and/or avoidance of spending from improved software license management. Multiple forms of purchasing individual licenses is not an efficient use of federal funds. In addition, there is great potential for excessive purchasing since the Chief Information Officer (CIO) does not have complete visibility of the CMS Informatica license inventory. Procuring an ELA will provide the agency with an effective and efficient ability to access Informatica software license products; provide the CIO visibility into the license inventory; and reduce overall cost to CMS.

The Centers for Medicare & Medicaid Services (CMS), Office of Information Technology (OIT), Enterprise Infrastructure and Operations Group (EIOG) has a continued need for maintenance support of Informatica brand software licenses which are delivered and utilized under an ELA.

Informatica brand software provides a critical business functions within its Data Center environment. The CMS datacenter environment is comprised of several Contractor - Owned/ Contractor operated data centers operated under a common set of standards and technologies.

CMS pools the requirements of its datacenter contractors to promote standardization and take advantage of economies of scale by purchasing much of the Informatica software and associated maintenance used by the datacenters under a leveraged buy and then providing it to the datacenter contractors as Government Furnished Equipment (GFS). The CMS datacenters provide a shared service hosting environment which supports the production environment of most CMS information systems, and the Informatica ELA is one of several procurements which supports CMS operation and maintenance.

OIT serves thousands of users within the CMS, Beneficiaries, Contractor, State government, and research communities. OIT internally supports dozens of systems and user groups, multiple development projects, and a varied set of processing platforms. CMS is responsible for administration of the Medicare program, the general oversight of the State Medicaid Programs, and the State-based Health Insurance Exchanges. Massive amounts of eligibility, enrollment, entitlement, payment, and other program data are processed and maintained by CMS on a daily basis to ensure efficient and effective program operations. For example, Medicare alone has over 1.2 billion claims processed annually for covered services rendered to beneficiaries.

CMS has a number of initiatives and technical challenges that includes the support of an infrastructure that is essential to the maintainability and accessibility of CMS’ data resources.

The development of a comprehensive and central approach to acquire software licenses and enable an improved management of software license inventories (e.g., ServiceNow, etc.) is paramount to the ability of CMS to meet its program operations responsibilities and data demands in an effective and efficient manner.

QUESTIONS:

The questions listed are related to learning about possible alternate solutions to the Business Intelligence platform and associated components to perform, at a minimum, the following tasks:

• Have information tool used to perform Extract Transform Load (ETL) loads from Online Transaction Processing (OLTP) to DataMart databases and generate extracts.

• Automate the ETL process.

• Ease of development and excellent Graphical User Interfaces (GUI) for

Administration, ETL Design, Job Scheduling, Session monitoring, Debugging, etc.

• Ability to connect to heterogeneous sources and targets. If in the same workflow, connect to two different databases.

• Have the ability to address data quality issues, data masking, and data virtualization.

• Vendor provides their suite of ETL which is used for managing data within CMS databases across multiply different database platforms (Teradata, Snowflake, Oracle, DB2, PostgreSQL, S3, flat files).

Please review the draft Product List and provide responses to the questions below. The beginning sections of the Product List provide an overview of the scope of the requirement and its associated terms and conditions.

1. Describe your solution architecture and specify the software products needed.

2. Describe how CMS would transition to your solution, include rough timelines for the transition.

3. Describe how you would migrate the current data resident in the Business Intelligence system to your solution.

4. Describe the user workflow process your solution utilizes to process appeal cases.

5. List the advantages your solution offers as a Business Intelligence product.

6. List any potential challenges you foresee in transitioning to your solution.

7. Describe how web services/ETL’s can be integrated with your solution.

8. Describe the data processing capabilities for your solution, if applicable.

9. Describe the data model your solution employs, if applicable.

10. Does your system utilize an internal repository or warehouse for data, or does it offer configurable connections to external relational data stores or data warehouses? If support for external data sources is available, please list the type of connection and data store (i.e. Oracle, PostgreSQL, Amazon Web Services (AWS) Redshift, etc.)

11. Describe the scalability of your system and infrastructure.

12. Is your solution ready for containerization? Are there any AWS Amazon Machine Images

(AMIs) available?

13. For documents and audio, what file formats do you support? Are there any file size limitations?

14. Describe any security feature(s) for your solution, if applicable.

15. Describe your licensing structure, if applicable.

Note: Offerors are permitted to submit a single page of questions on the Government requirement using the format below, acquisition approach, etc., as part of their response to this request for information. The Government is under no obligation to provide responses to these questions but will take them under advisement as a strategy is developed. This one page of questions does not count against the twelve-page limitation.

Question Number

Product List/ Document Page Number

Question (for Respondent use)

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY:

• This notice does not obligate the Government to award a contract or otherwise pay for the information provided in response.

• Participation in this market research exercise is entirely voluntary.

• The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate.

• Any organization responding to this notice should ensure that its response is complete and sufficiently detailed. Information provided will be used to assess tradeoffs and alternatives available for the potential requirement and may lead to the development of a solicitation.

• Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted.

• There is no solicitation/request for a quote or proposal / fair opportunity notice at this time.

This request does not constitute a request for proposals.

• Submission of any information in response to this market survey is purely voluntary. CMS assumes no financial responsibility for any costs incurred.

• No submissions will be returned, and any non-proprietary information will become the property of CMS.

CONFIDENTIALITY:

Your response should not include proprietary, classified, confidential, or sensitive information. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).

PROTECTION OF PRIVILEGED OR CONFIDENTIAL COMMERCIAL OR FINANCIAL

INFORMATION:

The Freedom of Information Act (FOIA), 5 U.S.C. § 552, provides individuals with a right to access certain records in the possession of the Federal government, subject to certain exemptions.

Exemption 4 of the FOIA permits information to be withheld that is in the nature of "trade secrets https://uscode.house.gov/view.xhtml?req=(title:5%20section:552%20edition:prelim)%20OR%20(granuleid:USC-prelim-title5-section552)&f=treesort&edition=prelim&num=0&jumpTo=true and commercial or financial information obtained from a person and privileged or confidential."

The term "person" refers to a wide range of entities, including corporations, banks, state governments, agencies of foreign governments, and Native American tribes or nations, who provide information to the government. Information that does not qualify for withholding under the Exemption will be disclosed.

CMS may invoke Executive Order 12600 in accordance with FOIA Regulation 45 C.F.R. § 5.42.

Information provided by entities to CMS in response to this notice may be subject to FOIA disclosure requirements unless protected under Exemption 4 of the Freedom of Information Act.

Should entities wish to protect any trade secret or confidential information under Exemption 4, they should mark their submission, accordingly, citing applicable redactions and non-disclosure rationale. Pre-disclosure redactions and non-disclosure rationale shall be sent via e-mail to the requesting contracting officer with a copy to the CMS FOIA Office at 12600@cms.hhs.gov.

If an entity’s submission is not marked and CMS receives a FOIA request related to this notice, the CMS Contracting Officer will notify the entity. The entity will have 10 working days to object to the release of any part of their information submitted to CMS, citing relevant case law. Final determination on the applicability of Exemption 4 of the FOIA is made on a case-by-case basis by CMS.

The statutory language of the FOIA is codified at 5 U.S.C. § 552(b). Additional information and resources, including the 9 FOIA Exemptions and HHS FOIA Regulation, and examples, can be found on the HHS FOIA Website.

ATTACHMENT: Draft Product List https://www.archives.gov/federal-register/codification/executive-order/12600.html https://www.govinfo.gov/content/pkg/CFR-2019-title45-vol1/xml/CFR-2019-title45-vol1-part5.xml#seqnum5.42 mailto:12600@cms.hhs.gov https://www.cms.gov/Regulations-and-Guidance/Legislation/FOIA https://www.hhs.gov/foia/index.html

OFFICE OF ACQUISITION AND GRANTS MANAGEMENT