RFI - General Operations Support Services (GOSS).pdf

REQUEST FOR INFORMATION: HT001126RFI0241

Defense Health Agency General Operations Support Services (GOSS)

1.0 Description:

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is being issued solely for information and planning purposes. It does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This request for information does not commit the Government to contract for any supply or service whatsoever. Further, the Defense Health Agency (DHA) is not at this time seeking quotes or proposals and will not accept unsolicited proposals.

Respondents are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested party’s expense. Not responding to this RFI does not preclude participation in any future RFP, if any is issued.

If a solicitation is released, it may be solicited through the GSA eBuy for GSA Multiple Award Schedules (MAS) or OASIS+ or synopsized on System for Award Management (SAM) website. It is the responsibility of the potential offerors to monitor the sites for additional information pertaining to this requirement. The results of this Market Research may contribute to determining the method of procurement.

2.0 Background:

2.1 The DHA is a Combat Support Agency supporting the Military Services. The DHA supports the delivery of integrated, affordable, and high-quality health services to beneficiaries of the Military Health System (MHS), and executes responsibility for shared services, functions, and activities of the MHS and other common clinical and business processes in support of the Military Services. The DHA serves as the program manager for the TRICARE health plan, medical resources, and the market manager for the National Capital Region (NCR) enhanced Multi-Service Market. The DHA manages the execution of policy as issued by the Assistant Secretary of Defense for Health Affairs and exercises authority, direction, and control over the inpatient facilities and their subordinate clinics assigned to the DHA in the NCR Directorate.

2.2 The objective of this work is to provide mission-essential headquarters support functions including inventory and logistics management, duplication center operations, fitness center management, graphic design services, mailroom operations, parking office support, and pavilion and executive conference room scheduling and event support. GOSS responsibilities include delivery of cost-effective, performance-based solutions that ensure efficient daily operations, enhance customer service delivery, improve reporting accuracy, automate tracking systems where feasible, and maintain operational continuity across all assigned functional areas.

2.3 The DHA is seeking integrated headquarters support services for GOSS in accordance with the attached DRAFT Performance Work Statement (PWS) and describe the task and capabilities required to provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervisor and other items and non-personal services necessary to perform the requirement as defined in the DRAFT PWS except for those items specified as Government furnished property and services. Please be advised this is a DRAFT PWS and is subject to change based on the information received from this RFI.

2.4 Period of Performance: The anticipated period of performance will begin in September 2026 and is for one (1), 12-month Base period, and four (4), 12-month Option periods.

3.0 Requested Information: This is a sources-sought for commercial non-personal services.

3.1 The DHA is seeking interest from SBA 8(a) Certified Economically-Disadvantaged Women- Owned Small Business (EDWOSB) and/or Service-Disabled Veteran-Owned Small Business (SDVOSB) Entities. The Government intends to post a competitive SBA 8(a) Certified Small Business Set-Aside solicitation for GOSS.

3.2 Seeking Economically-Disadvantaged Women-Owned Small Business (EDWOSB) and/or Service-Disabled Veteran-Owned Small Business (SDVOSB) Companies/Vendors who are capable of providing or have provided similar General Operations Support Services (GOSS) in the past with all the requirements listed in Part 5 SPECIFIC TASKS of the DRAFT PWS attached.

3.3 Performance Metrics: The Contractor service requirements are listed in Part 7 of the DRAFT PWS attached.

3.4 Do you have any additional comments or suggestions to improve the attached PWS? Are there any areas that are unclear?

3.4. Requirements: See DRAFT PWS attached.

4.0 Responses:

4.1 Interested parties are requested to respond to this RFI with a Capability Statement to include two (2) sections:

Section 1 – Administrative Information per RFI Section 4.3 and

Section 2 – Requested Information per RFI Section 3.0.

Capability Statements should be tailored to the particulars of this effort, with appropriate documentation supporting claims of existing organizational and staff capability. If significant subcontracting or teaming is anticipated in order to deliver technical capability, organizations should address the administrative and management structure of such arrangements.

The Capability Statement shall succinctly address the following three (3) items to demonstrate the Contractor’s existing capability to perform the requirements of the DRAFT Performance Work Statement:

(1) The Contractor’s ability to manage, as prime contractor, the types and magnitude of tasking in the PWS; and

(2) The Contractor’s technical ability, or potential approach to achieving technical ability, to perform at least 50% of the cost of the contract incurred for personnel with its own employees; and

(3) The Contractor’s capacity, or potential approach to achieving capacity, to conduct the requirements of the DRAFT PWS. For the purposes of this Capability Statement, capacity shall refer to matters such as the magnitude of the tasks, the amount of equipment or facilities involved, and the size of the staff needed.

Demonstrated ability to manage, technical ability and capacity may include citing and describing the same or similar relevant performance but does not limit the interested Contractor’s approach to demonstrate capability.

4.2 Capability Statements should be submitted in Microsoft Word or Portable Document Format (PDF) and are due no later than 24 April 2026 at 2:00PM EST. Responses shall be limited to ten (10) pages (8.5x 11 inches, one (1)-inch margins), single-spaced, twelve (12)-point-sized font and submitted via e-mail to Contract Analyst, latonya.s.jenkins.ctr@health.mil Contracting Officer, linda.m.walker38.civ@health.mil. Please use the following title in your email subject line HT001126RFI0241 General Operations Support Services (GOSS) Program. Proprietary information, if any, should be minimized and MUST BE CLEARLY MARKED. To aid the Government, please segregate proprietary information. Please be advised that all submissions become Government property and will not be returned.

4.3. Section 1 of the Capability Statement shall provide administrative information, and shall include the following as a minimum:

4.3.1. Name, mailing address, phone number, and e-mail of designated point of contact.

4.3.2. Recommended contracting strategy.

4.3.3. In order for the Government to assess the existing market capability of your company or organization as to one (1) or more aspects of the General Operations Support Services (GOSS) Program DRAFT PWS, please provide the following company information:

a. Company Name;

b. Unique Entity ID;

c. CAGE;

d. Applicable NAICS Codes;

e. Business size status and date of last certification;

f. Applicable GSA SINs [to include description of SIN product/service classification/description];

g. All Applicable Contract Numbers [i.e. GSA OASIS+, GSA Multiple Award

Schedules, etc.] (This information is for market research only and does not preclude your company from responding to this notice.)

5.0 Summary

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY to identify sources that can provide General Operations Support Services (GOSS) Program Services. The information provided in the RFI is subject to change and is not binding on the Government. The DHA has not made a commitment to procure any of the items discussed, and release of this RFI should not be construed as such a commitment or as authorization to incur cost for which reimbursement would be required or sought. All submissions become Government property and will not be returned. Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions.