RFI_FY24_Social Media Management.pdf

REQUEST FOR INFORMATION (RFI)

Licensed Social Media Management Software as a Service (SaaS)

1.0 Background

Immigration and Customs Enforcement (ICE) is seeking a small business or other than small business company whose Social Media Management software is FEDRAMP certified or is in the process of obtaining FEDRAMP certification. Specifically, software which specializes in publishing, listening, reporting, storage, training, professional services, maintenance, and analytics.

This software must provide a full range of these services to ICE programs and departments within the Office of the Chief Information Officer (OCIO). ICE OCIO is responsible for implementing the programs necessary to align ICE’s Information Technology personnel, resources, and assets.

Thus, the necessity for a software for which can handle such a large volume of data and perform the analytics requested, is paramount.

2.0 Purpose of Request for Information

THIS IS A REQUEST FOR INFORMATION (RFI) to identify sources that can provide Social Media Management Software in a (SaaS) model on a subscription basis in an environment certified to host Federal data and records. This RFI is issued solely for information and planning purposes – it does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This request for information does not commit the Government to contract for any supply or service whatsoever. Further, ICE will not accept unsolicited proposals. Interested parties are advised that the Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with this RFI does not preclude participation in any future RFP, if any is issued. It is the responsibility of the interested parties to monitor SAM.gov for additional information pertaining to this requirement. All submissions become Government property and will not be returned.

3.0 Description of Requirements

ICE is exploring procurement strategies for the use of social media management software in a SaaS based offering hosted in a FedRAMP certified environment. ICE seeks information from all parties that currently offer this service and are FedRAMP certified or are in the process of obtaining FedRAMP Certification.

Based on current social media practices and procedures, ICE anticipates acquiring capabilities that meet the following high-level tasks:

Task 1: General

Task 2: Publishing

Task 3: Listening

Task 4: Reporting

Task 5: Storage

Task 6: Training

Task 7: Professional Services

Task 8: Maintenance

Task 9: Additional Functionality

4.0 Submission Process (Excel Spreadsheet)

Excel Spread Sheet Submission

Interested parties are requested to respond to this RFI within the provided excel spread sheet. Parties must complete the all tabs at the bottom of the excel document labeled “cover page” and “requirement responses.” The following are instruction for each excel tab.

4.1 Cover Page (first tab in Excel Spreadsheet) Administrative Information. Interested parties shall provide administrative information that shall include the following:

1. Company name, address and company website.

2. Point of Contact name, telephone number, title and e-mail address of designated point of contact.

3. Unique Identifier Number (formerly DUNS No.).

4. Business type based upon North American Industry Classification System

(NAICS) code 541519, (i.e., other than small business, small business, small disadvantaged business, etc.)

5. Current Information Technology contract vehicles that your company holds. Please provide the contract vehicle name and contract number.

4.2 Requirement Responses (second tab in Excel Spreadsheet) Company Capabilities.

Interested parties must submit their company’s capabilities by answering via “YES” or “NO” per requirement.

4.3 Additional Information (third tab in Excel Spreadsheet).

Interested parties shall answer the question listed in the third tab of the Excel spreadsheet and provide any additional information that is not covered in the first or second tabs.

5.0 Submission Instructions

Responses must be sent to DHS/ICE via e-mail to the following Contract Specialist (CS) and Contracting Officer (CO) as one electronic submission via the provided Excel Spreadsheet with the subject line “ICE Social Media Management RFI.”:

Contract Specialist (CS):

Kiante’ Bennett, Kiante.bennett@ice.dhs.gov

Contracting Officer (CO):

Evan Strother, Evan.Strother@ice.dhs.gov

Please submit responses by July 9, 2024, at 11AM ET.

Early submissions are encouraged. ICE reserves the right to review late submissions but makes no guarantee to the order of, or possibility for, this review.

All company proprietary information, performance capabilities and/or future modifications must be clearly identified and marked so segregation of proprietary information is required.

ICE reserves the right to ask clarification questions after reviewing a submission.

mailto:Kiante.bennett@ice.dhs.gov mailto:Evan.Strother@ice.dhs.gov