RFI Enterprise Wide Learning Management System-Final.pdf

DEPARTMENT OF COMMERCE ENTERPRISE SERVICES-ACQUISITION

Enterprise Services - Acquisition

Office of the Secretary of Commerce for

Learning Management System Solution

Request for Information (RFI)

I. Disclaimer

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI does NOT constitute a Request for Proposal and is not to be construed as a commitment, implied or otherwise, by the Government that a procurement action will be issued. Response to this notice is not a request to be added to a bidders list or to receive a copy of a solicitation. No entitlement to payment of direct or indirect costs or charges by the Government will arise as a result of the submission of the requested information.

No reimbursement will be made for any costs associated with providing information in response to this announcement and any follow up information requests. Responses to this RFI may be considered in the future determination of an appropriate acquisition strategy for the program. The Government may not respond to any specific questions or comments submitted in response to this RFI or information provided as a result of this request. Any information submitted by respondents as a result of this notice is strictly voluntary. Not responding to this RFI does not preclude participation in any future solicitation, if any is issued. If a solicitation is released, it will be synopsized on the Sam.gov website. It is the responsibility of the potential offerors to monitor this site for additional information pertaining to this requirement.

II. Request

The U.S. Department of Commerce (DOC) is seeking information on what vendor options it has to procure a new enterprise-wide learning management system (LMS) for its nearly 78,000 employees and contractors.

DOC has more than 51,000 employees and 7,000 support contractors who work in 12 bureaus in every U.S. state and in more than 120 countries. The Office of the Secretary (OS) is DOC’s the general management arm and provides program leadership for DOC’s functions and exercises general supervision over the 12 bureaus.

• Bureau of Industry and Security

• Bureau of Economic Analysis

• Economic Development Administration

• International Trade Administration

• Minority Business Development Agency

• National Oceanic and Atmospheric Administration

• National Telecommunications and Information Administration

• National Institute of Standards and Technology

• National Technical Information Service

• Office of the Secretary

• United States Census Bureau

• United States Patent and Trademark Office

Within OS, the Office of Human Resources Management (OHRM) implements government-wide and

DOC policies, employee programs, and activities in all aspects of human resources management and administration. OHRM supports employee training through its Office of Learning and Development

(OL&D). OL&D manages DOC’s employees’ mandatory, required, and professional development training programs as outlined in 5 U.S. Code § 4103 under the Government Employees Training Act.

It also manages the Department’s enterprise-wide learning management system (LMS), called the

Commerce Learning Center (CLC), for 77,800 users. The current LMS supports the eLearning requirements for all 12 bureaus.

In addition, OL&D provides a myriad of training programs and services to ensure that DOC employees have the knowledge and expertise needed to be America’s business leaders. DOC is committed to continuing learning, developing new skills, and staying ahead of emerging trends and technologies through individual courses, career development programs, and distance learning.

III. Requirements

All solutions must be able to provide the following capabilities:

Provide an enterprise-wide learning management systems (LMS) platform that can serve more than

80,000 government employee and contractors.

The LMS platform should have the capability to potentially use or integrate with the other Human

Capital Management (HCM) suite offerings as needed, including and not limited to: Learning, Onboarding, Performance, Recruiting and Succession.

Supply or augment an LMS eLearning content library of asynchronous courses, micro-learnings, instructional videos, e-books, and live content. Could include bundled add-ons topics including leadership development; business development; environmental, health, and safety, data and statistical analysis; computer science and technology; and program and project management.

An adoption of cutting-edge Artificial Intelligence (AI) and Generative AI learning options and software for the LMS or support contracts.

Support foreign language training and English as a second language (ESL) leaning options.

The LMS and its products and services must be Section 508 compliant and FEDRAMP certified.

Provide LMS help desk services made available 24 hours a day, 7 days a week, with the exception of federal holidays, provided as an annual support service for end users.

Provide elevated access to vendor’s LMS management functions to assist in the system ownership and management of included software and training tools. The management function will include educating and providing support to all DOC bureaus on the capabilities LMS and the available training offerings.

Vendor must provide Authority to Operate (ATO) support and Plan of Action and Milestones (POAM) management for enterprise-wide of the LMS.

Vendor must provide consulting services in support of and to optimization DOCs utilization and development of the LMS. Vendor should have qualified and proven demonstrable experience in the following arenas:

1. LMS System Administrator Support (LMS Configuration & Development)

2. LMS System Administrator Training

3. Suite Administrator Support across the HCM suite (Performance; Recruiting; Onboarding;

Succession)

4. Learning & Development - Training Program Management

5. Virtual Webinar Event Management

6. Instructional Design & Content Development

a. Full Course Build usingArticulate360 or comparable e-learning authoring tool

b. SCORM, AICC, xAPI compliant and 508 compliant

7. Technical Integration & Web Services

8. Web & UI/UX Design

a. LMS Customization – HTML, CSS, JavaScript

9. Database Management Services

a. LMS inbound & outbound data feed

b. Microsoft SharePoint management

c. Google platform awareness

10. Digital Adoption Support

11. Digital Dashboards and Reporting Support

12. Adaptive Learning / Performance Support

The vendor should be able to provide resources and services around LMS IT security management and adhere to and follow all DOC information security practices, guidelines in accordance with all current government security policies.

The contractor should have the ability to update LMS system security documentation and maintain in accordance with National Institute Standards and Technology (NIST) Special Publication (SP) 800-53

Revision 5 and ensure the continuous monitoring strategy is fully implemented in accordance with the

Information Security Continuous Monitoring (ISCM) for Federal Information Systems and

Organizations NIST SP 800-137.

The vendor should possess a clear understanding of the LMS back-end, IT security standard operating procedures and subject-matter expertise in Federal Government IT Security requirements (i.e. NIST

800- 53), FedRAMP, and privacy requirements

The vendor shall provide resources and services around Learning Management System (LMS) data feed management that can be sent to the U.S. Office of Personnel Management (OPM).

The vendor should possess defined HR/LMS mapping methodology and subject-matter expertise in accomplishing the following data feed management tasks:

• Expert understanding of LMS user account architecture including account properties, security roles & permission sets, supervisor relationships and dynamic groups

• Proficient understanding of HR solution and HR user account architecture

• Ability to execute data feed plans for round-tripping HR data from existing HR system into

(and out) of the existing LMS

• Ability to perform data integrity audits on system data, files and output

• Demonstrated experience and advanced knowledge of Structured Query Language (SQL), including SQL server.

• Demonstrated advanced Microsoft Excel skills such as Vlookups, pivot tables, linking to external data sources and macros

• Demonstrated advanced Microsoft Access skills like building medium to complex queries using linked external databases (mostly using existing databases)

• Demonstrated advanced Microsoft PowerBI skills to create dashboards and visualizations from LMS training data

• Ability to discuss technical issues and topics with non-technical parties

• Not required but nice to have skills set: Programming languages such as VBA, Java, C/C++, PERL, and Drupal

The vendor’s onsite contractor must be able to work in the Herbert C. Hoover Building (HCHB) located at 1401 Constitution Ave NW, Washington DC or in the contractor’s selected site.

IV. Submission Details – Responses should include:

1) Business name and address

2) Name of company representative and their business title

3) Company Business Size and Small Business Socio-economic status (if small)

4) CAGE Code

5) Prime contract vehicles from which the solution can be procured through; to include

ENCORE III, SETI, NIH CIO-SP4, NASA SEWP V, General Service Administration (GSA):

OASIS, ALLIANT II, VETS II, STARS III, MAS (including applicable SIN(s), groups, or pools), or any other Government Agency contract vehicle that allows for decentralized ordering. (This information is for market research only and businesses with a valid cage that lack prime contract vehicles are still encouraged to respond to this notice.)

6) Outline how you would envision your company’s areas of expertise would meet the specific requirements contained in this RFI.

Interested firms responding to this RFI must provide a solution with a whitepaper as it pertains to the requirements of this RFI. The responses shall be in sufficient enough detail, but not exceed 5 pages TOTAL, so that the Government can determine if Industry has a solution to the RFI requirements.

Only electronic copies of solutions to the requirements indicated in the RFI will be accepted and should be emailed to Dgreen@doc.gov. The e-mail shall contain the following subject line:

Response to RFI – Learning Management System Solution

The decision and whether to proceed with the acquisition are at the sole discretion of the

Government. All interested Contractors should submit their RFI responses on October 18, 2024, 12:00 pm EST. Attention: Danielle Green.

Late responses will not be considered in the market research process.

mailto:Dgreen@doc.gov