RFI - DSS or Equivelant - 5.8.25.docx

Request for Information 36C10A25Q0060

Department of Veterans Affairs Request for Information May 8, 2025

1. Introduction

This Request for Information (RFI) is issued for conducting market research and planning purposes only. Accordingly, this RFI constitutes neither a Request for Quote (RFQ), Request for Proposal (RFP), nor a guarantee that one will be issued by the Government in the future; furthermore, it does not commit the Government to contract for any services described herein. Additionally, this RFI does not restrict the Government as to the ultimate acquisition approach. In accordance with Federal Acquisition Regulation (FAR) 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract.

The purpose of this RFI is to identify qualified vendors, who can meet Department of Veterans Affairs (VA) requirements for DSS Consult Tracking Manager Plus (CTM+) or equivalent solution. Any contract/order that might be awarded based on information received or derived from this market research will be the outcome of the competitive process. The purpose of this RFI is to obtain market information on capable sources. The Government is not responsible for any cost incurred by industry in furnishing this information. All costs associated with responding to this RFI will be solely at the interested vendor's expense. Not responding to this RFI does not preclude participation in any future solicitation if any is issued. Any information submitted by respondents to this RFI is strictly voluntary. All submissions will become Government property and will not be returned. Interested vendors are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. VA is under no obligation to provide feedback to the company, or to contact the company for clarification of any information submitted in response to this RFI.

2. RFI Response Instructions

Provide the following information:

(A) Provide Company Information:

1) Company Name

2) CAGE/Unique Entity ID (previously DUNS) under which the company is registered in SAM/VetBiz.gov

3) Company Business Size and Status for North American Industry Classification (NAICS) 541512*

* If you believe there is a more appropriate NAICS code, please provide that to the Government with your rationale.

4) Contract Vehicles: Identify if you can provide services via a Government-wide Acquisition Contract, Federal Supply Schedule, National Aeronautics and Space Administration (NASA) Solutions for Enterprise Wide Procurement (SEWP) VI, etc., that may assist in determining acquisition strategy.5) Socioeconomic Data: Identify business size. If a small business, please identify socio-economic category(ies).

6) Company Address

7) Point of Contact Name

8) Pont of Contact Telephone Number

9) Point of Contact Email Address

(B) Brief summary (not to exceed 20 pages), describing your company’s technical approach to meeting the requirements, by responding to the below 25 questions:

1. Do you currently have a GUI based software solution that consolidates data. such as but not limited to consults, patient demographics, etc., from government software such as, but not limited to, Oracle, Veterans Health Information Systems and Technology Architecture (VistA), Computerized Patient Record System (CPRS) and other data sources into a single software solution? If yes, what is the name of your product? What software does it consolidate?

2. Is your solution optimized for both access on mobile devices and computers?

3. Do you provide technical support and maintenance? If yes, what are the hours?

4. Is your solution hosted locally, or via the cloud? If yes to the cloud, then are you currently on VA Enterprise Cloud (VAEC) or private cloud?

5. Is your solution 508 compliant?

6. Does your solution currently have read/write back integration with Oracle, VistA, CPRS CTB, and other VA software systems? If yes, what systems do you have read/write back integration with? If not, can you integrate? How long would an integration take?

7. Does your solution provide real time data display of any of the following: Oracle/Cerner, VistA, CPRS referral/ consult status, patient records, consult status including-open, closed, denied consults, CPRS/VistA comments? If yes, what systems (Oracle, VistA, Both). What real time data does it provide? If not, can you integrate? How long would an integration take?

8. Does your solution have reporting capabilities for data such as but not limited to, referral inventory totals, referral/consults time open, staff productivity reports, etc. If yes, what reporting capabilities currently exist and how frequently is the data in each report refreshed? If yes can the reporting be integrated into VA reporting systems?

9. Does your solution display individual consults data? If not, can you integrate? How long would an integration take?

10. Does your solution allow for grouping of referrals/consults by services or specialties?

11. Does your solution require users to utilize multiple systems Such as CPRS, VistA, etc.? If yes, please explain.

12. Does your solution integrate with Consult Toolbox? What consult toolbox codes can you sort by? If not, can you integrate? How long would an integration take?

13. Does your solution track total number of calls to patient and letters sent, link or unlink appointments to consults, Update Patient Demographics, Management for Consult View Alerts?

14. Does your software solution allow for enhancements? If yes, is there a limitation to what can be built? What is the process for enhancements? What is the approval process for requests?

15. What are the processes of defect/enhancements remediation? Are defects and enhancements included in overall purchase or require additional funding from the customer?

16. Can your software solution be integrated into other software systems (besides Oracle, CPRS, VistA)? If so what enhancements and integrations can be done? How long do these enhancements/integrations take?

17. Does your software solution allow for specific business rules to be built into it? If yes, is there a limitation to what can be built?

18. System/software must comply with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS).

19. Health Insurance Portability and Accountability Act of 1996 (HIPAA) compliant.

20. Are you VHA Technical Reference Model (TRM) approved?

21. Are you Federal Risk and Authorization Management Program (FedRAMP) approved? If not then, how far are you in the process? If yes, what is your current level

22. What is your current Licensing model?

23. Is technical and staff training included with purchase?

24. Do you have a Brand name or equivalent?

25. What is process for vendor to stay up with enhancements or newer versions of any VA systems?

(C) Catalog prices and a Rough Order of Magnitude for the technical approach to meeting the requirement.

Responses to this RFI shall be submitted electronically by 1:00 PM Eastern Standard Time, May 14 2025, via email to the Technology Acquisition Center (TAC) point of contact Contract Specialist, Brianna.Feaster@va.gov and Contracting Officer, Lori L. Walker at Lori.Walker1@va.gov.

All proprietary/company confidential material shall be clearly marked on every page that contains such.