RFI- BPR and Innovation for BIAS Program-7-24-2025.pdf

FEDERAL BUREAU OF INVESTIGATION

FINANCE AND FACILITIES DIVISION|PROCUREMENT SECTION

REQUEST FOR INFORMATION (RFI)- BUSINESS PROCESS REENGINEERING

(BPR) AND INNOVATION FOR THE BACKGROUND INVESTIGATIONS AND

ADJUDICATION SERVICES (BIAS) PROGRAM

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REQUEST FOR INFORMATION (RFI)

Business Process Reengineering (BPR) and Innovation for the

Background Investigation and Adjudication Services (BIAS)

Program

July 24, 2025

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DISCLAIMER

THERE IS NO COMMITMENT BY THE GOVERNMENT TO ISSUE A SOLICITATION AS A RESULT OF

THIS RFI. THIS IS BEING ISSUED SOLEY FOR INFORMATIONAL AND PLANNING PURPOSES AND

DOES NOT CONSTITUTE A SOLICTIATION. IN ACCORDANCE WITH FAR 15.201(e), RESPONSES TO

THIS NOTICE ARE NOT OFFERS AND CANNOT BE ACCEPTED BY THE GOVERNMENT TO FORM A

BINDING CONTRACT. THIS IS NOT A REQUEST FOR PROPOSAL OR QUOTE. IT DOES NOT

CONSTITUTE A SOLICITATION AND SHALL NOT BE CONSTRUED AS A COMMITMENT BY THE

GOVERNMENT. RESPONSES IN ANY FORM ARE NOT OFFERS AND THE GOVERNMENT IS UNDER

NO OBLIGATION TO AWARD A CONTRACT AS A RESULT OF THIS ANNOUNCEMENT. NO FUNDS

ARE AVAILABLE TO PAY FOR PREPARATION OF RESPONSES TO THIS ANNOUNCEMENT. ANY

INFORMATION SUBMITTED BY RESPONDENTS TO THIS TECHNICAL DESCRIPTION IS STRICTLY

VOLUNTARY.

INTRODUCTION

Responses to this RFI may be used to formulate final requirements and/or to identify qualified vendors capable of meeting those requirements. The description below outlines preliminary capabilities envisioned for Innovation supporting personnel vetting. Responses to the RFI should include detailed information on potential software and products and how the FBI could best implement them, as well as potential costs for implementation (e.g., licensing prices). The FBI may request demonstrations of proposed products and solutions after responses are received.

The information gathered may be used to formulate acquisition strategies for competitive solicitations.

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1.0 BACKGROUND

The Federal Bureau of Investigation (FBI) is the primary law enforcement (LE) and investigative arm of the United States (US) Department of Justice (DOJ). FBI Security Division (SecD) has the responsibility for Background Investigations (BIs) and Adjudications.

1.1 Terms:

1. Security Clearance: Inquiry into an individual’s loyalty, character, trustworthiness, and reliability to ensure that he/she is eligible for access to national security information.

2. Suitability Investigation: Inquiry into a person’s identifiable character traits and conduct sufficient to decide whether an individual’s employment or continued employment would or would not protect the integrity or promote the efficiency of the service.

1.2 The Background Investigations and Adjudication Services (BIAS) Program:

The Government Accountability Office (GAO) added the Federal Government’s process for conducting personnel security clearances to its High-Risk List in January 2018, an exception to updates that normally occur every two (2) years with each new Congress.

The FBI is an Investigative Service Provider (ISP) that serves the FBI’s numerous clients. The BI and Adjudication requirement supports the FBI and twenty-one (21) outside clients, to include the White House. Well publicized data breaches and leaks 1 are raising the visibility and importance of the BI and Adjudication requirement in identifying security threats that can be exploited. The BI and Adjudication workload driving this variable demand for technological

1 In June 2015, the Office of Personnel Management (OPM)) was hacked and BI records of current, former, and prospective

Federal employees and contractors were stolen.

Attachment AS - Request for Information (RFI) Version 1.2 Page 4 services comes from clients, FBI employees, task force detailees and continuous vetting (CV) requirements due to insider threats, leaks, and breaches.

To provide adjudication analysis/recommendations, grant and/or suspend clearances, as well as to provide investigative results to Other Government Agency (OGA) clients, the FBI must conduct thorough and expeditious BIs.

The FBI is authorized to grant and/or suspend security clearances for its employees, contractors, and task force members. Most of these clearances are Top Secret (TS), requiring initial full-field single scope background investigations (SSBIs) and enrollment in CV services. The objective of a

BI is to develop all information regarding the applicant or the employee that is pertinent to his or her suitability for employment or continued employment by the FBI in a position of trust that requires access to highly sensitive and classified information.

2.0 PURPOSE

The aim is to canvas industry for entities with the following proven abilities:

1. Conduct Business Process Reengineering (BPR) projects on the Background

Investigations and Adjudication Services (BIAS) program workflow.

2. Recommend innovative solutions including but not limited to, process automation, and machine learning technology to eliminate roadblocks, promote efficiency and speed, while maintaining quality and integrity of the program.

3. Provide operations and maintenance services to oversee, train, sustain, continuously measure the effectiveness of and refine the recommended solutions as needed.

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2.1 BPR Project:

The BPR project shall include, but not limited to the following:

1. Apply process improvement and reengineering methods and principles to conduct BPRs.

2. Assist in creation of BPR project plans, including schedules, tasks, and deliverables.

3. Identify stakeholders and develop an outreach strategy.

4. Conduct interviews and interact with various process stakeholders across the organization to fully document and understand the ‘As-Is’ process.

5. Identify benchmarking partners and conduct interviews with them.

6. Collaborate with the customer to create recommendations for a future state business process that meets the customer's overarching objectives.

7. Work with technical experts to determine feasibility of implementation and ability to address objectives and recommendations.

8. Document current and future business processes.

9. Create presentations and brief executive decision-makers on the 'As-Is' analysis and 'To-

Be' recommendations

10. Participate in rapid start group meetings to hand off BPR project recommendations to development team

2.2 Innovative Technology:

The proposed innovative technological solution shall possess the ability to integrate with multiple pre-existing FBI information systems across unclassified and classified enclaves with no overwriting capabilities to host system. The system shall have the ability to review applicable documents/data sets to locate/identify required information detailed below. The system shall have the ability to limit functionality based on assigned user role. System shall comply with all

Attachment AS - Request for Information (RFI) Version 1.2 Page 6 current FBI security policies and capabilities. System shall have the following document reporting capability:

1. Data Extraction: System shall have the ability to locate, identify, and extract relevant information from document/data sets such as Standard Form 86 (SF-86), Reports of

Information (ROI), credit reports, and various uploaded documents in varying formats.

Information extracted by the System shall be collated by the System for conducting record checks, enrollment in CV, and adjudicative determination drafting.

2. Pattern Recognition: System shall have the ability to identify inconsistencies or discrepancies across documents/data sets and provide alerts to FBI case analysts via email, notification, or reference in the Applicant Summary/dashboard detailed below.

System shall have the ability to determine patterns based on historical information with similar attributes to assist in risk scoring/assessment.

3. Issue Seriousness Coding (ISC): The Office of the Director of National Intelligence (ODNI) requires in the Federal Investigative Standards 2022 (Standards) that all investigative data sources be assigned an ISC based on severity/risk. System shall have the ability to review uploaded documents/data sets and other case details imported by FBI case analysts, utilize pattern recognition, and flag potential issues to assign ISC. System shall have the ability for FBI case analysts to edit ISC after System review.

4. Risk Assessment: As ISC is specific to the data source, risk assessment or scoring is specific to the case being assessed (subject case), based on current information in the subject case compared with data analytics of historical case information containing similar attributes. To establish a risk score/assessment for a specific case, system shall review current subject case information, collaborate/cross-reference with historical case data with similar attributes, and assign an overall risk score to the subject case.

This score will be adjusted by the System based on information uploaded throughout

Attachment AS - Request for Information (RFI) Version 1.2 Page 7 the background investigation and data analytics. System shall have the ability for FBI case analysts to edit scoring metrics based on current threats and policies.

5. Information Extracted: Documents/data sets uploaded to the system, along with documents/data sets extracted from integrated FBI systems shall be compiled into one

Applicant Summary or dashboard easily accessible by the FBI case analyst. This

Applicant Summary or dashboard shall convey relevant information including but not limited to applicant identifiers, vetting scenario, applicable Standards information categories and if satisfied, risk assessment or score, average ISC, documents along with source citation, time processing with an estimated time of completion based on data analytics of assigned analysts and similar case attributes, level of access, and historical highlights. The Applicant Summary or dashboard shall have the ability for FBI case analysts/end users to manually edit requirements as completed or not applicable along with noting any disclosed derogatory information.

6. Applicant Summary Dashboard: This Applicant Summary/dashboard shall have the ability to be exported in an accessible format such as PDF to send to appropriate entities, as needed. In addition, it shall export into Microsoft Office for reports and statistics for management. As new documents/data sets related to the subject case are entered, the Applicant Summary or dashboard shall continuously update and provide assigned FBI case analysts automatic notifications, via email or alerts within the System interface for items to be addressed.

7. Real Time Intelligence Feed: System shall provide real-time intelligence feeds utilizing a mixture of human and automated security operations and be capable of harvesting intelligence from various existing platforms to be formatted in the Applicant

Summary/dashboard and data dashboards/reports.

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8. Actionable Intelligence: System shall deliver actionable intelligence to FBI case analysts by providing real-time alerts, normalizing data feeds (removing duplicates, enabling user set rules, etc.), creating firewall logs, etc., using natural language processing (NLP) to ensure relevant applicant information and user-defined threats are identified, and using Artificial Intelligence (machine learning and predictive analytics) for data extraction, issue alerts, and drafting applicable communication and various documents.

This broad range of data feeds/inputs must be automatically processed, contextualized, and converted into an easily reviewable format for the user.

9. Smart Communications: System shall draft various communications based on applicable information selected by the FBI case analyst/end user from dashboards and extracted data, such as electronic communications showing acceptance of personnel vetting request, completion of request, and any requested information sent to various entities.

System shall also assist with drafting adjudicative determinations with FBI case analyst/end user review, based on compliance with Office of the Director of National

Intelligence (ODNI) and FBI’s security and suitability policies.

10. Searchability: The system shall allow for the search of archived data gathered as a result of established queries/on-going collection efforts.

11. System Uptime: The system shall run effectively with little to no interruptions. An acceptable uptime percentage shall be as close to 100% but no less than 99.5% at any given period. Reports demonstrating the desired system uptime percentage shall be provided to Program Stakeholders.

12. System Downtime: Demonstrate the plan to prevent system downtimes and address it when it occurs.

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2.3 Operations and Maintenance:

1. Provide information detailing the ability to evaluate the success of the recommended solution and changes post implementation to ensure continuous desired value delivery for the Program Stakeholders.

2. Demonstrate the ability to gather feedback from Program Stakeholders and implement enhancements to initial solution and changes post implementation.

3. Demonstrate the ability to create and implement a change management, quality control, and quality assurance process.

4. Show the capacity to outline training materials (i.e. Standard Operating Procedures, User

Guides, training videos etc.) and/or courses to train Program Stakeholders on utilizing the proposed solution and changes pre-implementation of the solution.

5. Capacity to deliver customer service to Program Stakeholders during operating hours

(i.e. 6am ET – 6pm ET) on assistance with utilizing the proposed solution and changes

3.0 TARGET AUDIENCE

This RFI is open to small and large businesses and are based in the United States for market research only. No foreign companies will be considered. Additionally, the Company must possess a Top Secret (TS) facility clearance with eligibility to receive access to Sensitive

Compartmented Information (SCI).

The Government would like to know which firms can provide the product and services for the contemplated capabilities by identifying themselves and responding to this RFI. The

Government requests the following information:

1. Company name and business size.

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2. Provide evidence to show that your company can provide the requested services and/or products required (i.e., technical ability, personnel, and experience). Information provided shall be succinct and related to the requested information in this RFI. All submissions shall be unclassified. Responses shall not be a regurgitation of the FBI’s requirements. Responses shall demonstrate your company’s abilities to provide the requirements.

3. Address whether your company has a GSA Schedule and if they are capable of providing these services on schedule. If able to provide the services on schedule, provide the

Schedule Name and Schedule Identification Name (SIN).

4. Any other assumptions, comments, concerns, and/or questions relating to the contemplated services.

4.0 REQUIRED INFORMATION

Company Legal/DBA Name:

Address:

Point of Contact:

Telephone:

Email Address:

DUNS Number:

Cage Code:

Facility Clearance (if applicable):

Applicable NAICS Codes:

Standard Business Size:

GSA Schedule:

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NASA SEWP Contract:

5.0 CONTEMPLATED CAPABILITIES

FBI’s SecD, Financial Management and Logistics (FMLU) is issuing this RFI to:

1. Gather industry information on the enclosed capabilities.

2. Request information on any industry changes or improvements that the FBI should consider when looking to achieve products and capabilities that meet requirements and are compatible with the commercial environment.

3. Request information on potential barriers to obtaining solutions that meet objectives needed to accomplish stated capabilities. The areas of interest for contemplated capabilities and scenarios are addressed below.

6.0 RESPONSES

6.1 WHAT SHOULD BE INCLUDED IN YOUR RESPONSE:

1. All interested parties shall submit capability packages in response to this notice.

2. Do submit succinct, thoughtful responses to the capabilities/questions listed in this RFI.

3. Do submit comments that address the FBI's capabilities, assumptions, conditions or contemplated approaches to this future acquisition.

4. Do submit information and ideas that may encourage new, different, or innovative approaches that would result in products, solutions, and direct savings to the FBI.

6.2 WHAT SHOULD NOT BE INCLUDED IN YOUR RESPONSE:

1. Do not submit proposals or offers.

2. Do not submit past performance information or general descriptions of corporate experience.

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3. Do not submit requests to be considered for award or to be notified of a future solicitation.

4. Do not submit requests to be added to a mailing list or distribution list.

5. Do not submit questions or comments not related to this RFI.

6. Do not submit information on capabilities that are planned but do not exist in your system today.

7. Do not respond via telephone.

8. Do not regurgitate the FBI’s requirements in your response.

7.0 RFI SUBMITTAL INSTRUCTIONS

1. Email Subject line: The subject line of the email correspondence shall read – BPR and

Innovation for BIAS Program RFI (Company Name).

2. Questions Regarding the RFI: All clarifications, questions, and responses must be made via email. All questions regarding this RFI shall be in writing. No phone calls will be accepted. Phone messages will not be returned. Questions regarding this RFI are due by

5:00PM ET on July 31, 2025. Questions shall be submitted via e-mail to the Contracting

Officer, Joseph Spatafore (jspatafore@fbi.gov). Oral questions will NOT be accepted.

The Government does not guarantee that questions received after that date and time will be answered. Questions shall NOT contain classified information. To the maximum extent possible, the Government will strip all questions and responses of proprietary information (as indicated by the respondent) and make collective responses available to all interested parties by 5:00PM ET on August 7, 2025.

3. Submission Medium and Due Date: All responses shall be submitted electronically in

Microsoft Word or Portable Document Format (PDF) format and shall not exceed 15 mailto:jspatafore@fbi.gov

Attachment AS - Request for Information (RFI) Version 1.2 Page 13 pages. All responses should be e-mailed no later than 5:00 PM ET on August 14, 2025, to

Joseph Spatafore. E-mail verification will be sent upon receipt.

4. Financial Obligation: The cost of responding to the RFI shall be exclusively borne by the organization submitting the information. No costs will be reimbursed by the

Government. The FBI makes no implied or in fact contract by issuing this RFI.