RFI 70RSAT26RFI000010 for ENGOM 01.23.2026.pdf

NOTICE ID: 70RSAT26RFI000010

REQUEST FOR INFORMATION (RFI)

Department of Homeland Security (DHS) Science and Technology (S&T) Directorate Office of Chief Information Office (OCIO)

Technical Services Branch Systems Engineering/Operations & Maintenance Support

FY26

NOTE: THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is issued solely for information and market research planning purposes. This RFI shall not be construed as an obligation on the part of the Government. This is NOT a Request for Quotations or Proposals. No solicitation document exists, and the Government may or may not issue a formal solicitation as a result of the responses received to this RFI.

The Government will not pay for any response or demonstration expenses. All costs incurred responding to this RFI will be solely at the interested party's expense. Failure to respond to this RFI will not preclude participation in any future solicitation. Any information received will become the property of the Government and will not be returned to the submitter. Interested parties are responsible for adequately marking proprietary or sensitive information.

The Government’s explicit intent, in this request for information, is to not receive from respondents any proprietary data, trade secrets, business sensitive information, or information considered CONFIDENTIAL under 18 U.S.C. §1905. The Government’s constraint does not in any way relieve contractors from their responsibility to properly mark proprietary data when it is provided, nor does it alleviate any requirement for the Government to protect marked data. The Government is not obligated to protect unmarked data.

The information provided in this RFI is subject to change and is not binding on the Government. All submissions become the property of the Federal Government and will not be returned.

Government technical experts drawn from staff within the Department of Homeland Security (DHS) and other federal agencies may review responses. The Government may use selected support Contractor personnel to assist in the review of the RFI responses. These support Contractors will be bound by appropriate non-disclosure agreements to protect proprietary information.

I. PURPOSE OF THIS RFI

The purpose of this RFI is to collect information from qualified and interested sources with the capability and experience in providing services identified in the RFI and draft Statement of Work (SOW).

II. BACKGROUND/DESCRIPTION

The U.S. Department of Homeland Security (DHS) Science & Technology (S&T) Directorate, Office of the Chief Information Officer (OCIO) focuses on providing the tools, technologies, and knowledge products for the nation’s Homeland Security Enterprise (HSE). S&T strives to enable effective, efficient, and secure operations across all homeland security missions by applying scientific, engineering, analytics, and innovative approaches to deliver timely solutions in support of DHS's mission.

The S&T OCIO supports S&T by providing personnel, technology, property, security, and processes for S&T operations, supporting staff in Washington, D.C. and laboratories nationwide. S&T currently manages approximately 35 distinct Information Technology (IT) Systems with 2,500 endpoints and projects, anticipating growth to over 40 systems with approximately 4000+ endpoints over the period of performance (12 months from the date of award). These systems include multiple General Support Systems (or networks), three (3) distinct Cloud-based solutions, partnerships with two Federally Funded Research and Development Centers (FFRDCs) and a number of standalone and experimental systems supporting Laboratory Operations.

The DHS S&T OCIO requires technical IT support services to help achieve its mission and objectives by integrating innovative technology into daily operations for DHS components. IT support services are needed for the Technical Services Branch. This Branch is comprised of two distinct functional areas: (1) Systems Engineering, functional area which focuses on the architect, design, integration, and deployment of new innovative technical solutions as required by S&T CIO and S&T customers. This also includes reviewing systems currently in production, and providing advanced technical consulting services including complete documentation, design diagrams, and briefings toward service improvement. (2) IT Operations & Maintenance, functional area that supports IT operations and maintenance for the S&T network infrastructure, including capacity management, daily IT operations, and enhancement support services for S&T CIO IT systems. The scope of work also encompasses operational support for all S&T CIO production networks, network infrastructure services, help desk operations, and comprehensive maintenance of the S&T IT enterprise and data storage management.

III. QUESTIONS FOR INDUSTRY

1. Cloud Integration & Management:

a. Describe your organization’s capability and experience with migration, integration, and ongoing management of hybrid cloud environments (including AWS, Azure, and M365) while ensuring compliance with FedRAMP and Agency Enterprise Architecture requirements. To include tools and methodologies used to support cloud-based backup, disaster recovery, and continuity of operations?

2. Artificial Intelligence (AI) Solutions:

a. Describe your organization’s capability and experience developing, integrating, and optimizing AI tools for IT service management, business process automation, and customer support.

b. Describe your organization’s capability and experience to ensure ethical AI use, data privacy, and compliance with federal standards.

3. IT Asset Management & Automation:

a. Describe your organization’s capability and experience with automating IT asset management processes, including integration with platforms such as ServiceNow and/or Sunflower Asset Management System (SAMS)

b. Describe your organization’s capability and experience ensuring accurate inventory tracking, compliance, and secure disposal of IT assets in a federal environment.

4. Remote Support & Customer Experience:

a. Describe your organization’s capability and experience with utilizing tools and processes to deliver enhanced remote support and seamless customer experience, including self-help, walk-in, and remote troubleshooting capabilities. To include your organization’s experience successfully implementing, measuring, and improving customer satisfaction in a federal IT support environment?

5. Surge and Transition Support:

a. Describe your organization’s capability and experience managing surge support, transition-in, and transition-out activities to ensure continuity of operations and minimal disruption to end users in a dynamic federal environment? To include examples of methodologies and lessons learned from previous federal contract transitions.

IV. SUBMISSION REQUIREMENTS

Responses from all interested sources are encouraged to respond. Responses shall be a maximum of six

(6) pages and shall include a cover letter with the following information:

1) Response to RFI Notice 70RSAT26RFI000010

2) Company Legal Business name and Physical address;

3) Identify business socio-economic status;

4) Recommend the NAICS Code most aligned with the requirement;

5) Company points of contact including phone numbers and email addresses;

6) A comprehensive response that addresses the questions delineated above;

7) Identify if your firm currently holds any Best-in-Class (BIC) vehicles (e.g. 8 (a) STARS III, Alliant 2, VETS 2, POLARIS, NITAAC, and GSA MAS contracts, etc.), to include the applicable contract number; and

8) Identify if your company would be interested in competing for this requirement as prime contractor or subcontractor, if solicited. If subcontracting, identify any joint ventures or teaming arrangements that would be pursued.

Submissions shall be made using Microsoft Office applications. Font shall not be smaller than 12-point Times New Roman.

All Responses shall be submitted to the Office of Procurement Operations (OPO) at the following email address: Contracting Officer (CO) LeShanna Calahan at leshanna.calahan@hq.dhs.gov and Contract Specialist (CS) Mariaah Daniel at mariaah.daniel@hq.dhs.gov no later than February 17, 2026 at 10:00 AM with subject line: 70RSAT26RFI000010 ENGOM.

V. ACQUISITION HISTORY

Work performed under Blanket Purchase Agreement (BPA) 70RSAT22A00000001 awarded against GSA GS35F0255X to Silosmasher, Inc. is associated with the following RFIs:

• 70RSAT26RFI000006 Service Delivery Support

• 70RSAT26RFI000009 Information Assurance Compliance Support

• 70RSAT26RFI000010 Systems Engineering/Operations and Maintenance Support

The BPA expires July 31, 2026.

VI. INDUSTRY DAY

The Government may hold an Industry Day for this requirement. Details regarding an Industry Day will be provided at a later time.

Note: The Government reserves the right to hold one-on-one meetings as a result of responses received from this RFI as part of its market research. Meetings may be held with companies who provide comprehensive and relevant responses to the topic and questions in this notice.

mailto:leshanna.calahan@hq.dhs.gov mailto:mariaah.daniel@hq.dhs.gov