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Michigan.gov/MiProcurement
BIDDER QUESTIONS & ANSWERS
210000000014 Unified Communications Bidders who have questions for the above Solicitation must fill the sections below and attach the document in an email to the Solicitation Manager, as described in the Instruction to Bidders.
| Q# |
| Document and Section |
| Page # |
| Bidder Question |
| State Response |
| 1 |
| RFI - Introduction |
| 3 |
| With RFI gathering info for potential future RFP, is there any timeframe being considered for a formal solicitation or will that still up in the air depending on responses and following discussions? |
| The State anticipates posting an RFP after the RFI is complete, but the timeline will depend on the type and amount of information received from this RFI. |
| 2 |
| RFI – Program Overview |
| 3 |
| This section mentions the current infrastructure, are the Cisco and other assorted applications managed by an outside vendor or by DTMB in-house? |
| The current infrastructure is managed by DTMB in-house. |
| 3 |
| RFI - Section 1 & 2 |
| 3 |
| Is the state seeking vendors to solely supply tools and applications for the State to manage internally or are they also looking for service providers to manage those tools and applications? |
| The State is seeking vendors to solely supply tools and applications for the State to manage internally. |
| 4 |
| RFI - Section 2F |
| 4 |
| Can the State please provide additional clarity and/or detail regarding the Help Desk Portal requirement? |
| The basic functionality of the Help Desk Software is to allow Help Desk staff to perform administrative functions. The purpose of this RFI is to determine the different features and capabilities of each vendor’s Help Desk offerings. |
| 5 |
| RFI - Section 2F |
| 4 |
| Does the State outsource the helpdesk today? |
| No, the State does not outsource the Help Desk today. |
| 6 |
| RFI - Section 2F |
| 4 |
| If the State outsources its help desk today, who is the current contractor? |
| N/A |
| 7 |
| Response Preparation - Requirement 2.2.8 |
| 7 |
| What does the State use for its ticketing system today? |
| The State uses BMC Remedy for the current ticketing system. |
| 8 |
| RFI - Section 1 - “Onboarding and offboarding” |
| 3 |
| Does the State use an authorized Cisco partner to provide Move/Add/Change/Delete (MACD) services today? |
| No, the State does not use an authorized Cisco partner for Move/Add/Change/Delete services today. |
| 9 |
| RFI - Section 1 - “Onboarding and offboarding” |
| 3 |
| If the State uses a partner for MACD services, who is the partner? |
| N/A |
| 10 |
| RFI - Section 2 - Requirements |
| 4 |
| If we cannot provide all of the requirements (for example we do not do monitoring) do you recommend we complete the RFI and note that we do not do monitoring, or submit with a partner who does do monitoring to provide a complete solution? |
| Even if every requirement is not met, the State encourages all vendors to respond with their offerings. |
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