RFI 15PVCD22N00000002.pdf

Beta.SAM Presolicitation Notice

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* = Required Field FedBizOpps Presolicitation Notice Rev. March 2010

R

Victim Services Training and Technical Assistance

20531

15PVCD2N00000002

04-11-2022

N

Y

541611

US Department of Justice DOJ, Office of Justice Programs Acquisition Management Division 810 7th Street, N.W.

Washington DC 20531

Debashis Nag, Contract Specialist USDOJ Office of Justice Programs 810 7th Street, NW Room 3610 Washington, DC 20531 (202)616-1705 Direct | (202)354-4154 Fax debashis.nag@usdoj.gov

US Department of Justice Office of Justice Programs Office for Victims of Crime 810 7th Street, NW Washington, DC

20531

USA

http://ojp.gov

US Department of Justice, Office of Justice Programs debashis.nag@usdoj.gov

US DEPARTMENT OF JUSTICE

OFFICE OF JUSTICE PROGRAMS (OJP)

OFFICE FOR VICTIMS OF CRIME (OVC)

VICTIM SERVICES TRAINING AND TECHNICAL ASSISTANCE (OVC-VSTTA)

This Request for Information (RFI) is being released pursuant to the Federal Acquisition Regulations (FAR) Part 10 Market Research. The information collected through the process is considered to be market research as described by FAR 2.101 and in accordance with FAR 10.002. This is NOT a Request for Proposals (RFP), and nothing shall be construed herein or through the Sources Sought process to commit or obligate the Government to further action. In addition, vendors responding to this RFI shall bear all risks and expenses of any resources used to provide the requested information. The submission of capability information in response to this market survey is purely voluntary.

The Department of Justice (DOJ), the Office of Justice Programs (OJP) is issuing this RFI to identify qualified and responsible small business vendors (e.g., 8(a); Service-Disabled Veteran Owned Small Business;

Historically Underutilized Business Zone (HUBZone) Small Business; Small Disadvantaged Business; Veteran- Owned Small Business, Women-Owned Small Business and Economically Disadvantaged Women-Owned Small Business) having an interest in and possessing the resources and expertise to provide support for the Office for Victims of Crime (OVC) and assist in providing training and technical assistance services that address current and emerging issues in the victim services field.

The applicable North American Industry Classification System (NAICS) code assigned to these proposed services is 541611. The anticipated contract type is Time & Material. The anticipated period of performance is a base year plus four (4) option years commencing July 1, 2022. The anticipated place of performance will include some on-site work at OVC at 810 7th Street NW, Washington DC 20001, as well as the Contractor’s site.

Background

The mission of the Office for Victims of Crime (OVC) is to enhance the Nation’s capacity to assist crime victims and to provide leadership in changing attitudes, policies, and practices to promote justice and healing for all victims of crime. Through training and technical assistance (TTA), OVC works to enhance the field’s services to victims by providing timely, expert, coordinated, and data-driven responses.

OVC uses TTA to develop, enhance, and sustain quality services to crime victims through the delivery of TTA that addresses current and emerging issues in the victim services field. This is done through a variety of targeted TTA efforts aligned with specific grant programs or initiatives; targeted TTA projects such as the OVC Center for VOCA Administrators, the Tribal Financial Management Center, and the Human Trafficking Capacity Building Center; and through training and technical assistance offered through OVC’s Training and Technical Assistance Center (TTAC). OVC supports these efforts through a combination of contracts and cooperative agreements.

This Statement of Work (SOW) describes the requirements for a Contractor to develop and deliver TTA to the victim services field. While many Federal agencies have the capacity to provide TTA to grantees, OVC has had the unique ability to provide TTA to the victim services field at large, offering tailored training and technical assistance to meet the needs of service providers regardless of whether they receive OVC grant funds. This comprehensive approach to TTA is central to the mission of OVC.

Scope

OVC seeks a Contractor with extensive knowledge, experience, and specialized abilities to deliver TTA to the victim services field through the OVC-VSTTA program described in this Statement of Work (SOW). To achieve https://ovc.ojp.gov/training-and-technical-assistance https://ovc.ojp.gov/training-and-technical-assistance/voca/home https://ovc.ojp.gov/training-and-technical-assistance/voca/home https://www.ovctfmc.org/ https://htcbc.ovc.ojp.gov/ https://htcbc.ovc.ojp.gov/ https://www.ovcttac.gov/ https://www.ovcttac.gov/ this, the Contractor shall successfully perform the tasks described in this SOW and demonstrate an understanding of OVC priorities, the needs of the field, and OVC’s collective TTA efforts.

OVC serves a broad field of victim service professionals, including those who work with victims of:

Assault Burglary Child and Youth Victimization Community Violence Dating violence Domestic violence Elder Fraud, Exploitation, and Abuse Fraud Gun Violence Hate Crimes Homicide Identity Theft Human Trafficking (Labor/Sex) Mass Violence and Terrorism Rape/Sexual Assault Robbery Stalking

The Contractor shall demonstrate expertise in working in these fields, via the experience of Contractor staff proposed for the project, and through partnerships and consulting agreements with other Subject Matter Experts.

OVC has several overarching objectives for OVC-VSTA that will significantly inform OVC’s evaluation of proposals submitted in response to this SOW:

1. The Contractor shall demonstrate an understanding of the need for, and strategies to, build the capacity of organizations serving victims.

2. The Contractor shall demonstrate experience in designing, developing, and delivering culturally responsive and trauma-informed TTA to a diverse audience of victim service providers and allied professionals. This includes understanding the specific needs of victims from diverse backgrounds and cultures; the different types of TTA required to achieve results; the significance of racial, ethnic, and cultural diversity in learning; and the importance of training informed by the culture, background, and life experience of the participants. The Contractor shall demonstrate experience addressing culture and diversity in curriculum development and evaluating the impact of TTA.

3. The Contractor shall engage with OVC-funded TTA providers as they attend to the tasks and deliverables detailed below in order to leverage OVC’s investments in TTA.

4. The Contractor shall propose innovations (e.g., using technology, creative staffing, innovative processes) for increasing the quality and quantity of TTA to the field.

5. The Contractor shall demonstrate their ability to form and leverage partnerships with subject matter experts and victim services and aligned organizations to effectively accomplish the tasks outlined in the SOW through partnership agreements or subcontracts the Contractor identifies in the technical proposal.

The Contractor shall provide clear, detailed descriptions of how the services anticipated under this task order will be efficiently delivered. To accomplish the Tasks outlined below, the successful Contractor shall have access to the resources, records, files, and materials of the present Contractor and will have access to appropriate OVC records and staff in carrying out its responsibilities under this project.

Services

The following are all concurrent tasks, and additional concurrent tasks may be added. The prospective contractor may be required to:

Task 1 Design, Manage, Deliver, and Assess Direct Training and Technical Assistance to Victim

Service Organizations

The Contractor shall provide TTA to victim service providers and allied professionals in the field nationwide.

This shall include the planning, development, delivery, and evaluation of TTA activities designed to achieve specific objectives as identified by survivors, practitioners, volunteers, advocates, administrators, and policymakers serving crime victims.

Requests may be made by a variety of organization types (federal, tribal, state, and local service providers, criminal justice agencies, and grassroots organizations) and requests generally seek to enhance services to crime victims; address a range of crimes and various categories of victims; or build capacity (e.g., leadership and professional development, program planning, cultural competency, program assessment and evaluation), as well as short-term responses such as consultant assistance to address a specified need. As stated above, the Contractor’s TTA efforts should be innovative, trauma-informed, victim-centered and culturally responsive.

All TTA should apply adult learning principles and best practices.

Task 1a Site Specific Training and Technical Assistance.

The Contractor shall work with OVC staff to develop and manage cost-effective and streamlined processes and procedures for responding to requests from the field for site-specific TTA. This includes providing the personnel for receiving and responding to specific TTA requests from within the United States via toll-free telephone, Telecommunications Device for the Deaf (TDD) and other assistive technologies, web forms, emails, fax, and the U.S. Postal Service within 24 hours of receipt. The process should also include an easily accessible system for making requests for TTA and tracking all TTA requests from initial request to final delivery. Information tracked should include the original TTA request, learning objectives, and budget information.

The Contractor shall work with OVC staff to develop a protocol to respond to and fulfill all TTA assistance requests from the field that, at a minimum, includes — receiving and documenting TTA requests;

routing requests to another OVC-funded TTA provider based on the scope and nature of the request;

collaborating with other OVC TTA providers;

responding to and seeking clarification of problems, needs, and objectives;

evaluating requests based on eligibility, guidelines, and stated OVC priorities;

establishing the time-frame in which the assistance is to be delivered;

determining the type of TTA that would be most effective;

determining approximate cost;

coordinating with OVC staff on approvals and denials;

generating approval and denial correspondence;

needs assessment and evaluation of current practices;

suggesting appropriate consultants;

managing consultant fees, travel, lodging, and per diem;

coordinating consultant participation;

processing consultant reimbursements;

developing and analyzing participant TTA evaluations; and working closely with OVC and other Office of Justice Programs (OJP) components to leverage and provide resource materials.

TTA services may include — customized TTA on a variety of issues and topics;

assistance implementing promising practices or evidence-based programs;

leadership and professional development;

curriculum development or adaptation;

assessment and evaluation of current practices;

in-person and virtual training; and strategic planning assistance.

The Contractor shall develop a process for the routine evaluation and assessment of TTA that includes determining whether identified needs were met, whether anticipated results were achieved, and whether there are recommendations for improvements to TTA in the future.

Task 1b Short Term Response

Providing short term responses to the field may be in reply to a phone call, email, online chat, or letter and is responded to verbally or by email or U.S. mail within one business day of receipt. The Contractor may assume addressing up to 2,500 short-term responses per year.

Task 1c Comprehensive Response

The Contractor shall provide comprehensive responses that address a specific issue affecting crime victims or the victim services field and provide effective long- or short-term assistance. The Contractor will develop a process approved by OVC for projects of this nature and tasks may include periodic follow-up. This follow-up may serve to build capacity, assist with problem-solving, or provide more information on the implementation of the new plan or approach. It is anticipated comprehensive responses will include consulting agreements with many partners. The Contractor may assume addressing up to 150 comprehensive responses per year.

Task 1d Outreach

The Contractor shall ensure the fields’ ability to make full and effective use of the TTA options by implementing an outreach strategy for informing the public about the array of services provided by the Contractor.

Working with OVC staff, the Contractor shall design and implement a full strategy for marketing TTA and how to access it. Additionally, the Contractor shall develop the plan to work in concert with the efforts of OVC’s communication team and ensure approaches are cost-effective, not duplicative, and follow the look, feel and brand established by OVC. Furthermore, the Contractor shall maintain a website describing the range of technical assistance and support that can be provided.

Task 1e Scholarship Program

The Contractor shall offer professional development scholarships to eligible victim service providers, other allied professionals, and victims and survivors for attendance at eligible state and national conferences.

Scholarships will provide eligible individuals (or to the organizations with whom those individuals are affiliated) up to $1,000 in scholarship funds to reimburse them for certain expenses incurred by attendance at professional development events addressing victimization issues. The Contractor may assume making up to 150 $1,000 scholarships per year.

Task 2 Review, Maintain, and Enhance a Pool of Consultants

The Contractor shall work with OVC staff to review, update, and maintain the OVC TTA consultant pool made up of experienced individuals in the victim services field or allied professions. The Contractor shall also work with OVC staff to develop policies and procedures to ensure that appropriate consultants are selected to meet individual TTA requests.

The consultant pool should include those with expertise in diverse areas of victimization, including, but not limited to, domestic violence, sexual assault, community violence, gun violence, hate crime, children exposed to violence, child abuse, elder abuse and fraud, mass violence and terrorism, and other areas recommended by leaders in the field. It should also include individuals with expertise working with underserved populations of victims and survivors. In consultation with OVC staff, the Contractor shall develop a streamlined process for identifying, recruiting, and maintaining a pool of consultants who can meet the comprehensive needs of the field, considering diversity, equity, and inclusion (e.g., race, ethnicity, culture, gender, age, sexual orientation, gender identity, disability, veteran’s status, religion, national origin, and geographical location). Consultants may be individuals or maybe organizations. The Contractor shall submit at least 20 new consultants per year for OVC approval.

The Contractor will work with OVC to obtain Government security clearances for consultants.

Task 2a Consultant Database

The Contractor shall manage a database that includes consultants’ up-to-date biographical information, location, skills, training types, TA delivery history, and any available evaluations of the consultants’ work.

Task 2b Consultant Learning Community

The contractor shall also manage an OVC TTA Consultant Learning Community—an online resource for delivering technical assistance and support. The Consultant Learning Community should be a password-protected site for OVC consultants only. In this community, Consultants should be able to access the online Consultant Orientation (to be provided by OVC), find resources to assist in the completion of OVC TTA consultant assignments, and access and update their consultant profile data.

Task 2c Grantee Product Review

As requested by the OVC staff, the Contractor shall call upon OVC TTA consultants to support the review of OVC grantee-developed publications and products. Upon receipt of a grantee-produced product (e.g., bulletin, fact sheet, monograph, training curriculum, videotape, DVD, etc.) submitted for review by OVC, the Contractor shall coordinate with OVC staff to arrange timely review by appropriate consultants.

Task 3 Develop and Adapt Training and Technical Assistance Materials

The Contractor shall also develop new, or adapt existing, training materials for OVC to respond to the needs of a particular group of service providers. This may include adaptation of curricula developed by past and current OVC TTA providers. The Contractor may also be tasked with developing new materials to meet specific and emerging TTA needs. The Contractor also may also be tasked with developing materials based upon products developed by a former OVC grantee to create updated products or training modules using adult learning theory suitable for national scope delivery.

Task 3a Topic Specific Publications

The Contractor shall coordinate the development of TTA specific publications identified by OVC staff including brochures, training guides, briefing packages, and other materials on crime victim issues to promote policies and strategies or to strengthen advocacy on behalf of a particular group of victims. The Contractor shall identify opportunities for adapting existing materials in a cost-effective way and provide graphic design and/or content update for existing materials, including training curricula. These publications may be used for display and dissemination at OJP conferences and other events.

Task 3b Language Assistance and Access

Addressing language access is integral to OVC’s mission of serving all crime victims. OVC is committed to providing meaningful access to Limited English Proficiency (LEP) individuals, the D/deaf community, and the public through its federally supported programs. The Contractor shall deliver and implement a language access plan. The plan should include the audience, scope, and implementation steps to provide meaningful opportunity to participate in and have access to OVC’s training-related resources, services, activities and programs. Written products will be drafted following the principals of plain language and the guidelines and requirements as noted at www.plainlanguage.gov. All products shall adhere to the OVC style guide and the OVC Publishing Guidelines.

The Contractor shall provide language assistance and access including, but not limited to, translating TTA documents and website resources; working with OVC to make available interpretation services at TTA events;

collecting and analyzing data regarding the primary languages spoken by users of OVC’s TTA resources and whether language assistance is requested; and increasing awareness of the availability of language services.

Task 4 Support Mass Violence Initiatives

The Contractor shall work with OVC staff to support capacity-building efforts and emergency crisis response for major incidents of mass violence or terrorism, including — providing subject matter expertise (SMEs) to advise and assist in gathering, preparing, and drafting materials for Anti-Terrorism Emergency Assistance Program (AEAP) grant applications;

providing training and technical assistance, specifically for the Helping Victims of Mass Violence &

Terrorism toolkit;

understanding geographic and demographic impact; and conducting needs assessments to better comprehend who the victims are and what unmet needs must be addressed.

The Contractor will manage the logistical support arrangements for consultants responding to incidents of this nature as they arise. Activities are similar to those for recurring TTA responses but management and logistical arrangements are time-sensitive and the Contractor may need to be responsive after normal business hours and on weekends. There is an existing protocol for responding to terrorism and mass casualty crimes that includes OVC responsibilities, points of contact, contingency data access plans, a draft letter of agreement, and a list of pre-identified consultants. The Contractor shall implement and enhance this protocol and develop other protocols as appropriate for time-sensitive responses. The Contractor may assume handling up to 50 mass violence incident responses per year.

Task 5 Support New OVC Initiatives and Services http://www.plainlanguage.gov/ https://ovc.ojp.gov/sites/g/files/xyckuh226/files/pubs/mvt-toolkit/index.html https://ovc.ojp.gov/sites/g/files/xyckuh226/files/pubs/mvt-toolkit/index.html

The Contractor shall assist OVC in addressing specific needs or emerging issues. The topic and the task may be defined by the COR in response to the OVC Director’s priorities, needs of the Deputy Directors or Division Directors, or needs not anticipated in maintaining effective operation of the Center.

Respondents to this RFI shall provide the following information:

a) Vendor background summary including, contractor name, address, DUNS, point of contact information, email, phone, website address, small business designation, and any GSA schedule number.

b) Tailored capability statements addressing the particulars of this effort, with appropriate documentation supporting claims of organizational and staff capability. If subcontracting or teaming is anticipated in order to deliver technical capability, organizations should address the administrative and management structure of such arrangements.

c) Past Performance - Provide a list of previous contracts where similar services were provided. Provide customer/Government Agency contact information where these services were provided including:

contact name and organization, telephone number, and email address.

The Government will evaluate market information to ascertain potential market capacity to provide services consistent in scope with what is described in this notice and otherwise anticipated.

Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions. Interested vendors should monitor a government point of entry site for further information.

Submission Instructions: Interested small business vendors who consider themselves qualified to perform the above-listed services are invited to submit a response to this RFI Notice by Monday, April 11, 2022 at 1:00PM Eastern Time. All responses under this RFI Notice must be emailed to debashis.nag@usdoj.gov.