RFI 1218 Attachment 1 - Vendor Response FINAL.docx
DOCX document 48 KB Posted
- Solicitation number
- 2124384
- Issued by
- New York
About this file
This document is a Request for Information (RFI 1218) issued by the Office of Children and Family Services (OCFS) seeking vendor responses for the development of an automated child protective intake decision-making tool. The RFI solicits detailed information from potential vendors regarding their capabilities to create a user-friendly, confidential tool that can analyze approximately 300,000 annual intake calls across 150 staff members, with the primary goal of measuring consistency, equity, and accuracy in child protective service intake processes. Responses were required to be submitted electronically via email to funding@ocfs.ny.gov, with specific requirements for vendors to provide contact information, organizational mission statements, previous experience, service delivery capabilities, and proposed design approaches.
The RFI requests vendors to provide comprehensive details including cost estimates for tool development, implementation, and post-implementation analysis, along with insights into potential challenges in creating such a complex decision-making system. Vendors are asked to demonstrate their prior experience with similar child welfare information systems, describe their approach to developing an automated tool that can handle diverse intake call scenarios, and indicate any previous funding received from OCFS or other public sources. The document emphasizes the need for a solution that is easily implementable, user-friendly, adaptable to different complexity levels, and cost-effective, with a focus on maintaining confidentiality and providing meaningful data analysis for child protective intake processes.
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| File | Type | Posted |
|---|---|---|
| RFI 1218 SCR Automated Decision Making Tool FINAL.pdf |
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Text version
RFI 1218
Development of Automated Child Protective Intake Decision-Making Tool Attachment 1 – Vendor Response
Please provide the following information electronically. You may provide the requested information as a completed email attachment by typing your responses into this document, or you may provide your response copied and pasted into the body of an email.
Specific responses to Requested Information in the RFI announcement:
Please provide the following information electronically. You may provide the requested information as a completed Attachment 1 – Vendor Response or in the body of an email.
1. Contact Information:
0. Name of individual responding
0. Name of agency/organization
0. Mailing address
0. Email address
0. Phone number
1. Describe your (or your organization’s) mission statement or goal in providing social welfare related services, specifically related to Child Protective Services and measuring trends and consistency within a hotline receiving calls of child abuse and maltreatment.
1. Please provide, if applicable, a brief history of your background and/or experience providing similar requests relating to the development of an automated child protective intake decision-making tool.
1. What is your experience in delivering services, specifically in the development of an automated decision-making tool for child protective intake, that is user-friendly, can be implemented within an established child welfare information system, that controls for confidentiality of information, and provides data that highlights key indicators of consistency, equity, and accuracy in the decision-making process for intake calls based on set parameters?
1. What specific services have you offered previously that are similar to this request for information? Please provide dates of development and/or implementation.
1. What are your thoughts regarding this request for information, and the level of complexity needed?
1. Please describe how an automated child protective intake decision-making tool can be created/implemented that captures the main goals of the request, that is easily implemented, user-friendly, provides different levels of complexity, and is cost-effective, depending on the agreed upon final product.
1. Describe your proposed design ideas for an automated child protective intake decision-making tool and/or recommendations. Note challenges that may arise when creating a tool of this type that measures consistency, equity, and accuracy among 150 intake staff handling approximately 300,000 calls per year that are similar but presented differently by mandated and public callers. Please provide an action plan regarding how you would effectively meet the requirements.
1. Please indicate whether you have ever received funding from OCFS or other public sources to provide any of the above services.
1. Please provide a cost estimate for developing an automated tool, implementation, and post-implementation analysis.
How to Respond
All respondents should respond to this RFI with the information requested above no later than the deadline indicated on the first page of the announcement. Responses to this RFI must be made via email.
| Method: |
| Send to: |
| Subject Line: |
| funding@ocfs.ny.gov |
| RFI 1218 Automated Decision-Making Tool |
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