Revised_PWS_cleaning_contract_2022_V3.pdf

United State Department of the Interior

FWS BON SECOUR NWR

12295 STATE HIGHWAY 180

GULF SHORES AL 36542-8203

PERFORMANCE WORK STATEMENT (PWS)

For Cleaning Services

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide janitorial services for the refuge office, office trailer and the Pine Beach Trail composting toilet. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform janitorial services for the refuge office, office trailer and composting toilet on a biweekly basis as defined in this Performance

Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.1.1. All site visits to inspect the refuge facilities while this solicitation is open for bid are by appointment only between the hours of 8am and 3:30pm, Monday through Friday. Please contact Jackie Sablan at 251-540-7720 to make an appointment.

1.2. Background: Bon Secour National Wildlife Refuge (BSNWR) seeks to contract for custodial services using environmentally preferable cleaning products and supplies.

1.3. Objectives: The ultimate goal is to use the least aggressive, safest products that are effective for the cleaning task. In addition, the Contractor shall utilize products and material made from recovered materials (e.g., recycled paper and paper products) to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user.

1.4. Scope:

1.4.1. Service once every other week (cleaning day): As a minimum, the following shall be included in the services provided by the Contractor each cleaning day:

1.4.1.1 Floors. All floors shall be swept and wet mopped or scrubbed using an approved, environmentally-preferable cleaner. When mopping or scrubbing is completed, floors shall be clean and free of dirt, water streaks, mop marks, string, gum, grease, tar, etc., and shall present an overall appearance and smell of cleanliness. Walls, baseboards, and other surfaces shall be free of splashes and markings, and the finished area shall have a uniform luster. All carpets and area rugs shall be vacuumed, and dust, dirt and other debris removed. Corners, crevices, moldings, and ledges shall be free of visible dirt and dust. Bi-annually non-carpeted floors will be scrubbed and cleaned including grout if applicable.

1.4.1.2 Office Restrooms. Extra attention will be given to the cleanliness of all restrooms. Utilizing an approved, environmentally-preferable cleaner/disinfectant, the Contractor shall clean all fixtures and metal surfaces (i.e., washbasins, urinals, toilets, shower stalls, mirrors, waste receptacles, shelving, dispensers and, as needed, wall surfaces). Toilet seats shall be raised after cleaning. Following cleaning, fixtures and metal surfaces shall be clean and bright with no visible dust, spots, stains, rust, mold, encrustation, or excess moisture.

1.4.1.3 Doors and windows in the vestibule and main entrance of the visitor center. Glass in doors shall be cleaned every visit both inside and out and windows shall be cleaned, as needed, to maintain the glass in a condition that is free of obvious dirt, dust, streaks, water marks, spots, and grime, and does not present a cloudy appearance. Corners, crevices, moldings, and ledges shall be free of visible dirt and dust.

1.4.1.4 Trash. All wastebaskets in offices, closets, kitchens and rest rooms shall be emptied, liners replaced, and all trash generated in each building shall be collected and removed to trash dumpster located inside the compound gate. All recycling bins shall be emptied and recycled items will be taken to nearest recycling facility.

1.4.1.5 Spot Cleaning and Dusting. Surfaces, including windowsills, displays, ceilings, and wall corners shall be cleaned, as necessary, to remove all visible dust, spider webs, smudges, marks, or spots without causing unsightly discoloration. There shall be no residual oils, stains, spots, or streaks on cleaned surfaces resulting from the

Contractor’s cleaning tools or materials. Contractor will report any damage or deficiencies caused or identified within refuge buildings to refuge manager.

1.4.1.6 Pine Beach Trail Composting Toilet. Extra attention will be given to the cleanliness of the Pine Beach Trail composting toilet. Utilizing an approved, environmentally-preferable cleaner/disinfectant, the Contractor shall clean all fixtures and metal surfaces (i.e., toilet, dispensers and, as needed, wall surfaces). Toilet seats shall be raised after cleaning. Following cleaning, fixtures and metal surfaces shall be clean and bright with no visible dust, spots, stains, rust, mold, encrustation, or excess moisture. All trash left within the Pine Beach Trail composting toilet stall shall be removed and disposed of in a designated waste dumpster. No trash besides toilet paper will be put into the

Pine Beach Trail composting toilet basin. Please note the Pine Beach composting toilet is located approximately halfway down the Pine Beach Trail on BSNWR and is not directly adjacent to the refuge office and office trailer.

1.4.2 Service to be performed annually:

1.4.2.1 Carpeting at the refuge office and office trailer shall be thoroughly cleaned. Upon completion, carpeting shall be clean and free of dirt, grime, stains, water or moisture, and encrusted materials. Conventional shampooing processes are not considered desirable for this requirement. The residual moisture left after the shampoo process when using water or steam negatively impacts indoor-air quality. The methods, equipment, materials and supplies employed to accomplish this task and overall result of the work must be as environmentally-preferable as possible.

1.4.3 Service to be provided upon request:

1.4.3.1 Unscheduled cleaning service for the refuge office or office trailer. Contractor will have 24 hours to respond to these calls. The need will be determined by the refuge manager. The refuge will pay for these calls as an additional need.

1.4.3.2 Special cleaning of refuge bunkhouse on “as needed” basis. The need will be determined by the refuge manager.

Cost will be negotiated based on the degree of cleaning needed.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year

Option Year I

Option Year II

Option Year III

Option Year IV

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QC system.

The Contractor shall institute a complete quality-control program to ensure that the requirements of this contract are provided, as specified. The overall goal of the program should be to identify and correct any problems that may exist before they are identified by or reported to the COTR and/or the building-management staff. As a minimum, the program shall include:

1.6.1.1 An inspection system covering all the services required under Part 1.4.1 with a comprehensive checklist to be used to inspect contract performance during scheduled and unscheduled inspections, and the name(s) of the individuals who will be performing the inspections.

1.6.1.2 A system for identifying and correcting deficiencies and/or a pattern of deficiencies in the quality or quantity of services provided before the level of performance becomes unacceptable and/or Government inspectors point out the deficiencies.

1.6.1.3 A file of all inspections conducted by the Contractor and corrective actions taken. This should include follow-up inspections to ensure that corrective action was appropriate, complete, and timely. This documentation shall be organized in a logical manner, kept current, and made available to the COTR and the Contracting Officer during the term of the contract.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The Contractor is not required to perform work on recognized holidays.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business biweekly on weekends only. The Refuge

Manager will have the final decision on any deviations, except for federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the Bon Secour National

Wildlife Refuge office and office trailer (located at 12295 State Highway 180; Gulf Shores, AL 36542) and the composting toilet located on the Pine Beach Trail (see Attachment 1 for a map).

1.6.6 Type of Contract: The government will award a (Type of contract to be determined by CCE and the customer).

1.6.7 Security Requirements:

1.6.7.1 For Contractor personnel performing work under this contract, the Contractor will submit to the COTR a legible, properly-completed OF-306 and a Security Intake form to be used to conduct a security clearance on each of the

Contractor’s on-site employees to ensure suitability for employment at this site within five days of the commencement of the initial (i.e., base) period of performance. As new employees are added to the on-site roster, the Contractor will submit these forms within two work days of employment at this site. The two forms described in this paragraph will be supplied to the Contractor by the COTR. Once the OF-306 and Security Intake forms have been submitted, the Contractor personnel will be required to complete the security clearance process within 14 days as outlined:

1.6.7.1.1 The Contractor personnel will receive an automated email notification from HSPD12Admin in their personal email inbox to schedule their enrollment appointment (they may also need to check SPAM if they’re unable to locate it in their inbox).

1.6.7.1.2 The Contractor personnel will find information located in the message to schedule their enrollment appointment at the nearest shared credentialing center (please do not schedule appointments at any Dedicated Centers outside of

DOI). These credentialing centers can be up to three hours from Gulf Shores, Alabama.

1.6.7.1.3 After completion of enrollment, the Contractor personnel’s digital fingerprints will be submitted to DCSA for clearance. It will take approximately 48 hours to receive the clearance information from DCSA (Defense

Counterintelligence Security Agency)

1.6.7.1.4 If cleared, the Contractor personnel’s prints will be adjudicated and access to Bon Secour NWR facilities will be granted.

1.6.7.2 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2.1 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the

Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The

Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.2.2 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the

Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the

Contractor. Contractor shall deactivate and rearm alarm during each visit.

1.6.7.2.3 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the

Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.2.4 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.8 Special Qualifications: Contractor will submit to the COTR a legible, properly-completed OF-306 and a Security Intake form to be used to conduct a background on each of the Contractor’s on-site employees to ensure suitability for employment at this site. As new employees are added to the on-site roster, the Contractor will submit these forms within two work days of employment at this site. The two forms described in this paragraph will be supplied to the Contractor by the COTR.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition

Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other

Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the

Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the

Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The follow personnel are considered key personnel by the government: Jacqueline Sablan Acting

Refuge Manager, and Robin Decker Administrative Officer. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 7:00 a.m. and 3:30 p.m., Monday thru Friday except federal holidays or when the government facility is closed for administrative reasons.

Qualifications for all key personnel are listed below: When contract work is in progress, supervisory personnel shall be available at all times to receive notices, reports, or requests from the COTR or his authorized representative. At no time shall Government representatives direct or supervise the activities of the Contractor’s employees.

1.6.11.1 On-site Supervision. An on-site supervisor, with the ability to speak and understand English clearly and with the authority to act for the Contractor on a day-to-day basis and to sign for inspection reports and all other correspondence on behalf of the Contractor, shall be present at the work site at all times when contract work is in progress.

1.6.11.2 Supervisory Responsibilities. Supervisory responsibilities shall include, but shall not be limited to, the following:

1.6.11.2.1 Providing an adequate labor force; this includes the immediate replacement of personnel dismissed for cause or leaving employment of their own volition.

1.6.11.2.2 Ensuring that Contractor personnel are properly trained to perform their assigned work in a proper, safe, and efficient manner, and ensuring that the proper supplies and materials are on hand.

1.6.11.2.3 Taking action to prevent general carelessness by employees and/or abuse of facilities or equipment.

1.6.11.2.4 Establishing an effective and comprehensive safety program.

1.6.11.2.5 Indoctrinating employees to report fire, hazardous conditions, maintenance deficiencies, graffiti, and evidence of roaches and vermin.

1.6.11.2.6 Continually ensuring that the conduct of the Contractor’s employees reflects favorably upon the

Contractor’s and COTR’s organizations.

1.6.11.3 In addition, supervisory personnel are responsible for ensuring that employees fully support and participate in the energy-conservation program within the facilities. Use lights or other energy-consuming equipment only in areas where and when work is actually being performed. Secure lights and other equipment when not in use or needed.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are

Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13 Contractor Travel N/A

1.6.14 Other Direct Costs N/A

1.6.15 Data Rights N/A

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the

Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 PHASE IN /PHASE OUT PERIOD N/A

PART 2

DEFINITIONS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government.

The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the

Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: N/A

3.2. Facilities: N/A

3.3. Utilities: The Government will provide within the capability of existing building systems, electrical power at existing outlets for the Contractor to operate such equipment as is necessary in the performance of this work. Hot and cold water as necessary for the Contractor to perform its requirements herein and limited to the normal water supply provided in the building. No special or additional heating or cooling of the water will be provided. A limited amount of storage space in the refuge office for an inventory of supplies and equipment. The Contractor shall maintain this space in a neat, clean, and orderly condition. The Government will not be responsible for any damage or loss to the Contractor's stored supplies, materials, or equipment. The storage area doors shall be kept closed and the light(s) turned off when not in use.

The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4. Equipment : N/A

3.5. Materials: N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Secret Facility Clearance: N/A

4.3. Materials. Unless otherwise specified herein, the Contractor shall furnish all supplies and materials necessary for the performance of work under this contract. This will include but not limited to brooms, mops, buckets, brushes, trash bags, and chemical cleaning products. All supplies and materials shall to the extent feasible and reasonable, include the exclusive use of environmentally-preferable products.

4.4. Equipment : The Contractor shall also furnish all necessary cleaning equipment including: power-driven floor-scrubbing machines; waxing and polishing machines; for carpet cleaning, vacuum cleaners equipped with High

Efficiency Particulate Air (HEPA) filters able to trap at least 99.97 percent of all airborne particles that are collected by the vacuum cleaner. Such equipment shall be of the size, type, and condition customarily used in this work, shall conform to all applicable safety codes. All supplies, materials, and equipment to be used in the performance of work described herein are subject to the approval of the Contracting Officers Technical Representative (COTR).

PART 5

APPLICABLE PUBLICATIONS

5. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

5.1. Recycled Content Products -- Mandatory Characteristics:

Standards for minimum recycled content are codified in the Comprehensive Procurement Guide (CPG) and can be found on EPA’s CPG website, at http://www.epa.gov/cpg. Offerors also are advised that GSA’s “Think Green” website, found at http://pub.fss.gsa.gov/environ/ index.html, links to the GSA’s “Environmental Products Guide” and other potentially helpful sites. The Guide includes a section covering paper towels, toilet paper, toilet seat covers, recycled content trash bags, and cleaning cloths and pads. Guidance may also be found at http://www.epa.gov/cpg/products/ paper.htm (and, particularly, the link to “Commercial/ Industrial Sanitary Tissue”).

Offerors must demonstrate that the recycled content products offered in Submittal #1 meet or exceed the following three criteria:

5.1.1. Paper Towels - The paper towels must contain at least 100% recovered materials and 40% post-consumer content.

5.1.2. Plastic trash bags - Plastic trash bags must contain at least 25% post-consumer content.

5.2. Chemical Cleaning Products Mandatory Characteristics: The proposal must demonstrate that chemical cleaning products offered in Submittal #2 meet the following three criteria:

5.2.1. No Sealed Aerosol Spray Cans: No products shall be used on-site that are contained in pressurized, sealed aerosol spray cans. The Department chooses to eliminate on-site use of products so delivered because these containers require additional handling to fully discharge product and propellant and are not reusable or recyclable. All chemical cleaning products must be available in either a liquid form or manual pump action sprays and/or concentrates that can be dispensed into pump bottles for use. Acceptable supporting data here may include a picture of the commercially available product delivery system (as in commercial literature) and/or description of the offeror’s intended delivery system.

5.2.2. Carcinogens: The Department wishes entirely to eliminate the use of products containing known and probable carcinogens. Accordingly, no chemical cleaning product shall contain constituent compounds that are classified by

EPA as known or probable carcinogens. A complete MSDS for each product may provide sufficient data to enable assessment under this criterion. This information typically would be found under the “Health Hazard Data” section

(Sec. VI) of the MSDS under “Carcinogenicity.” Additional supporting product information may be requested of an offeror.

5.2.3. Not a Hazardous Waste: Products must not constitute hazardous wastes, as defined at 40 CFR (Code of Federal

Regulations) Part 261, when offered for disposal. A complete MSDS for each product may provide sufficient data to enable assessment under this criterion. This information typically would be found under Section VII, “Precautions for Safe Handling and Use,” under the “Waste Disposal Method” portion of MSDS. Additional supporting product information may be requested of an offeror.

5.3. Chemical Cleaning Products Desirable Characteristics: The following four characteristics if present to some verifiable or demonstrable degree in an offered product (e.g., as indicated by manufacturer’s literature and/or an MSDS for that product) will, assuming that the product otherwise meets efficacy requirements, receive more favorable consideration.

5.3.1. Minimizes skin, eye and respiratory irritation: It is desirable that chemical cleaning products not contain chemicals that are strong irritants to the skin, eye and respiratory system. See “The Cleaning Products Pilot Project,” at http://www.epa.gov/opptintr/ epp/purchaser.html, where the user may review products for “Environmental

Attributes” that EPA has considered including, Skin Irritation, Air Pollution Potential, Fragrances, Dyes, and

Minimization of Exposure to Concentrates. Furthermore, it is desirable for certain chemical cleaning products to be used in liquid form rather than through a delivery system that “atomizes” or delivers the product as a fine mist.

Eliminating such delivery minimizes the likelihood of inhalation by the user.

5.3.2. Biodegradability: Offerors will receive more favorable consideration commensurate with the number of product categories for which proposed products exhibit partial or complete biodegradability. With respect to cleaners, solvents or any other non-paper product, “biodegradability” shall mean the definition set forth at subparagraph 4.2.2 of Green Seal Standard GS-8 for General Purpose Household Cleaners. Further, sufficient proof of biodegradability may be shown not only by conducting product testing as set forth in the referenced standard, but by peer-reviewed literature or databases or other proof that product biodegradability has been verified. Green Seal is an independent certifying organization that has developed environmental preferability standards through an open process. Website:

http://www.greenseal.org.

5.3.3. Dyes and Fragrances: It is a basic principle of pollution prevention to avoid unnecessary additives. Accordingly, offerors are asked to identify any dyes and/or fragrances that have been added to a product. The Department recognizes that some cleaning products may have a natural odor associated with the cleaning agent (e.g. a lemon odor in a citrus-based cleaner). If a dye or fragrance has been added, please note whether or not it is deemed to be of “food grade” in accordance with Food and Drug Administration (FDA) guidelines. If not “food grade,” offerors are asked to identify the constituent compounds of such dyes and/or fragrances.

5.3.4. Recyclable Containers/Minimization of Non-Recyclable Waste: To minimize the generation of solid waste, the Department desires that newly delivered chemical cleaning products, cleaning equipment and machinery, be packaged in recyclable or reusable containers and that offerors examine ways of otherwise minimizing non-recyclable waste. Such means may include use of refillable product distribution devices and/or concentrates.

Offerors are asked to identify for each product offered (a) whether the container can be sent back to the product distributor or manufacturer for reuse and/or (b) whether the container is made of readily recyclable material (e.g., glass, aluminum, steel, or PETE-1 or HDPE-2 plastics). Furthermore, offerors are actively encouraged to ensure that products use no, or only a minimal amount of, polypropylene and/or polystyrene (“styrofoam”) packaging or similar non-recyclable, non-biodegradable packaging.

5.4. The Contractor will comply with all applicable provisions of the Federal Hazard Communication Program (29 CFR

1910.1200). Within two work days of receipt of materials or products for which a Material Safety Data Sheet (MSDS) has been promulgated by the manufacturer, the Contractor must provide the COTR with a valid copy of the MSDS for each hazardous material in use or stored in buildings. In addition, the Contractor will provide the COTR with the approximate quantities (i.e., ± ten percent) and the location(s) of all hazardous materials stored by the Contractor within the Interior Complex. The Contractor must update this information at least once each quarter or more frequently when quantities for any hazardous material change by more than ten percent for any single product.

5.5. Any material which the COTR suspects does not meet Federal specifications or standards shall be tested at the

Contractor's expense by an independent testing laboratory qualified to perform such tests as are required. A copy of the laboratory report giving the results of the test and a sample of each product, if requested, shall be submitted to the

COTR. These products shall meet the requirements established by applicable Federal specifications and standards or be considered unacceptable for use.

5.6. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. (For example, insert AR 25-2, AR 530-1.)

PART 6

ATTACHMENTS

6. Attachments

6.1. Attachment 1– Performance Requirements Summary/ Quality Assurance Surveillance Plan

Performance Requirements Summary/ Quality Assurance Surveillance Plan

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement.

These thresholds are critical to mission success.

Performance Objective

(The Service required—usually a shall statement)

Standard Performance Threshold

(This is the maximum error rate. It could possibly be

“Zero deviation from standard”)

Method of

Surveillance

PRS # 1.

The contractor shall provide clean floors.

The contractor provided that all floors shall be swept and wet mopped or scrubbed using an approved, environmentally-preferable cleaner. When mopping or scrubbing is completed, floors shall be clean and free of dirt, water streaks, mop marks, string, gum, grease, tar, etc., and shall present an overall appearance and smell of cleanliness. Walls, baseboards, and other surfaces shall be free of splashes and markings, and the finished area shall have a uniform luster. All carpets and area rugs shall be vacuumed, and dust, dirt and other debris removed. Corners, crevices, moldings, and ledges shall be free of visible dirt and dust.

There shall be zero complaints about the floors being clean

100 Percent

Inspection:

Appropriate for tasks that occur infrequently.

Inspect and evaluate performance each time task is performed

PRS # 2

The contractor shall provide clean restrooms

Extra attention will be given to the cleanliness of all restrooms. Utilizing an approved, environmentally-preferable cleaner/disinfectant, the Contractor shall clean all fixtures and metal surfaces

(i.e., washbasins, urinals, toilets, shower stalls, mirrors, waste receptacles, shelving, dispensers and, as needed, wall surfaces).

Toilet seats shall be raised after cleaning.

Following cleaning, fixtures and metal surfaces shall be clean and bright with no visible dust, spots, stains, rust, mold, encrustation, or excess moisture.

There shall be zero complaints about the restrooms being clean

100 Percent Inspection:

Appropriate for tasks that occur infrequently.

Inspect and evaluate performance each time task is performed

PRS # 3

The contractor shall clean doors and windows in the vestibule and main entrance of the visitor center

Glass in doors and windows shall be cleaned, as needed, to maintain the glass in a condition that is free of obvious dirt, dust, streaks, water marks, spots, and grime, and does not present a cloudy appearance. Corners, crevices, moldings, and ledges shall be free of visible dirt and dust.

There shall be zero complaints about the cleanliness of the doors, windows, and main entrance.

100 Percent

Inspection:

Appropriate for tasks that occur infrequently.

Inspect and evaluate performance each time task is performed

PRS # 4

The contractor shall remove trash.

All wastebaskets in offices, closets, kitchens and rest rooms shall be emptied, liners replaced, and all trash generated in each building shall be collected and removed to trash dumpster located inside the compound gate.

There shall be zero complaints about trash removal

100 Percent

Inspection:

Appropriate for tasks that occur infrequently.

Inspect and evaluate performance each time task is performed

PRS #5

The contractor shall spot clean and dust Surfaces, including window sills, shall be cleaned, as necessary, to remove all visible dust, smudges, marks, or spots without causing unsightly discoloration. There shall be no residual oils, stains, spots, or streaks on cleaned surfaces resulting from the Contractor’s cleaning tools or materials.

There shall be zero complaints about dust and spot cleaning

100 Percent Inspection:

Appropriate for tasks that occur infrequently.

Inspect and evaluate performance each time task is performed

PRS # 6

The contractor shall provide a clean

Pine Beach Trail composting toilet

Extra attention will be given to the cleanliness of the Pine Beach Trail composting toilet. Utilizing an approved, environmentally-preferable cleaner/disinfectant, the Contractor shall clean all fixtures and metal surfaces (i.e., toilet, dispensers and, as needed, wall surfaces). Toilet seats shall be raised after cleaning. Following cleaning, fixtures and metal surfaces shall be clean and bright with no visible dust, spots, stains, rust, mold, encrustation, or excess moisture. All trash left within the Pine Beach Trail composting toilet stall shall be removed and disposed of in a designated waste dumpster. No trash besides toilet paper will be put into the Pine Beach Trail composting toilet basin. Please note the

Pine Beach composting toilet is located approximately halfway down the Pine

Beach Trail on BSNWR and is not directly adjacent to the refuge office and office trailer.

There shall be zero complaints about the Pine

Beach Trail composting toilet being clean

100 Percent

Inspection:

Appropriate for tasks that occur infrequently.

Inspect and evaluate performance

PRS #7

The contractor annually shall clean carpeting in refuge office and the office trailer

Carpeting at the refuge office and office trailer shall be thoroughly cleaned. Upon completion, carpeting shall be clean and free of dirt, grime, stains, water or moisture, and encrusted materials.

Conventional shampooing processes are not considered desirable for this requirement. The residual moisture left after the shampoo process when using water or steam negatively impacts indoor-air quality. The methods, equipment, materials and supplies employed to accomplish this task and overall result of the work must be as environmentally-preferable as possible.

There shall be zero complaints about the cleanliness of the carpet or in having it cleaned

100 Percent

Inspection:

Appropriate for tasks that occur infrequently.

Inspect and evaluate performance

6.2. Attachment 2– Deliverables Schedule

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

Environmental Preferability

Submittal #1 Recycled Content

Products

Offerer must identify the brand name and manufacturer for each offered recycled content product, indicate the recovered material content %, post consumer content %, and attach supporting documentation.

Once at the beginning of the contract

One

Digital or printed format

Bon Secour National

Wildlife Refuge

12295 State

Highway 180, Gulf Shores, AL 36542

Environmental Preferability

Submittal #2 - Chemical

Cleaning Products

Offerer must identify the brand name and manufacturer for each offered product, indicate

YES/NO for MANDATORY and DESIRABLE characteristics, and attach supporting documentation that includes Material Safety Data

Sheets(MSDS).

Once at the beginning of the contract

One Digital or printed format

Bon Secour National

Wildlife Refuge

12295 State

A written quality control program to ensure services are performed in accordance with this PWS.

Once at the beginning of the contract

One Digital or printed format

Bon Secour National

Wildlife Refuge

12295 State

Highway 180, Gulf

Shores, AL 36542

Comprehensive checklist to be used to inspect contract performance during scheduled and unscheduled inspections, and the name(s) of the individuals who will be performing the inspections.

After each visit One Digital or paper format

Bon Secour National

Wildlife Refuge

12295 State

6.3. Attachment 3 – Map of Bon Secour National Wildlife Refuge Cleaning Locatoins