Revised PRS - London Refuse.pdf

REFUSE AND RECYCLING COLLECTION AND DISPOSAL SERVICES 70Z08420QPFD00200

SECTOR USCG ACADEMY, NEW LONDON, CONNETICUT

PERFORMANCE REQUIREMENT SUMMARY

1. The Government exprects the Contractor to perform all services required in the Performance

Work Statement (PWS) at an acceptable level. Whenever the Government learns of substandard performance, either through periodic inspections, direct observation, customer complaints, or any other mechanism, the preferred course of action will be discussions with the Contractor to inform the Contractor of a problem. Discussions should effectively prevent recurrences of substandard performance. However, this Performance Requirement Summary

(PRS) provides an alternative mechanism by which the Government’s payment to the

Contractor may be reduced in the event of substandard performance.

2. Criteria for acceptable and unacceptable levels of performance are as follows: Certain tasks will be considered critical to the Government’s performance of its duty to its personnel as well as for safety, well being and health and welfare. Because of this, the Government has listed certain tasks as critical and must be completed properly every time as scheduled. Coast

Guard Sector New York identified the below listed items as critical contract requirements:

a. On Time Delivery of On-Call Containers

b. Cardboad Compactor

c. Bulk Waste Containers

d. Project Manager

The standards for the above items must not exceed 2 defects per month because of this criticality. All other tasks per the contract may have up to 4 defects and will still be considered acceptable. However, any complaints received thereafter will cause the services to be unacceptable for that month.

3. The Government’s primary quality assurance procedures are based on validated customer complaints and periodic inspections by the Contrating Officer’s Representattive (COR). One complaint will be counted for each reported and verified unacceptable performance of service

(as listed in the PWS). Thus, if one person complains that the 6 cubic yard container outside the galley was not emptied during a one week period and that the immediate vicinity of any containers was not cleaned during collection, this would count as two complaints, one for each unsatisfactory performance of service. However, if two different people complain about the same 6 cubic yard container outside the galley not emptied during a one week period; this would only count as one complaint because both complaints stemmed from the same unsatisfactory performance.

4. When the number of defect in the Contractor’s performance exceeds the allowable number of defects, the COR shall initiate a Contract Discrepancy Report (CDR). In response to the CDR the Contractor will be required to explain, in writing, why performance was unsatisfactory, how performance will be returned to satisfactory levels, and how recurrence of the problem will be prevented. The Contractor’s payment shall be 25% of one days pay. If the Contractor is required to rework services found by the Government to be unsatisfactory, it will be at the contractor’s expense.

5. The Contractor shall be paid for all work performed to the contract standards. Monthly payment may be reduced for unsatisfactory performance, using the following computations:

Example: The Contractor performs required services during the month. The COR receives 4 complaints in a non critical area. These 4 errors computer as unacceptable. The COR takes the Contract Price (Total invoiced amount for the month) and divides it by the number of days worked that month; then multiplies that number by the deduction rate (25%) which becomes the deduction for that month.

Contract Price: $1,000.00/4 times in the month = $250.00 X 25% = $62.50

6. A defect will not be counted when the service is re-performed within 2 hours after notification by the COR and receives an acceptale rating by the COR.

7. Deductions shall not be deemed to waive or limit any right of the Government under the clauses entitled “Default” and “Inspection of Services”.

8. If more than 4 deductions are taken per fiscal year, Contractor Performance Evaluations may reflect poor performance ratings.

9. PERFORMANCE REQUIREMENTS SUMMARY (PRS)- The PRS establishes key elements of Contractor performance that represent “mission essential” service requirements, which are identified in the table below in the “Service Output” column. The “Performance

Objective” column represents the standard against which Contractor performance will be measured in relation to accomplishment of the corresponding service output. The performance objective or “standard” describes the minimum acceptable level of service by the Contractor for satisfactory performance. The “Acceptable Quality Level (AQL)” column displays the maximum allowable deviation from the performance objective, which, if exceeded, evokes the negative incentive specified in the table below.

Service Output Performance

Objective

Acceptable Quality

Level

Positive Incentive Negative Incentive

1. Tasks One & Two

Scheduled Collection of

Refuse and Recycled

Wastes (PWS 2.2 and

2.3)

Provide on time service

+/- 3% of scheduled pickups

Positive Past

Performance

Evaluation

Negative Past

Performance

Evaluation

2. Task Three –

Cardboard

Compactor(PWS 2.4)

Maintain fully operational compactor

+/- 3% of total operation time.

Positive Past

Performance

Evaluation

Re-performance and

Negative Past

Performance

Evaluation

3. Task Four – Bulk

Waste Containers (PWS

2.5)

Provide on time delivery and pick up of containers

+/- 5% of total COR notifications.

Positive Past

Performance

Evaluation

Re-performance and

Negative Past

Performance

Evaluation

4. Project Manager

Availability/Response

(PWS 3.2)

Available within 2 hours of COR notification.

+/- 3% Positive Past

Performance

Evaluation

Negative Past

Performance

Evaluation

CONTRACT DISCREPANY REPORT (CDR)

1. Contract No._______________DO#___________2. FY________3. Report # _____

4. TO: (Contractor)________________________________________

5. FROM: (COR) _____________________________________________

6. DATES:

Prepared | Oral Notification | Returned by Contractor | Action Complete

7. Discrepancy or Problem [Describe in detail; include references to PWS paragraph or other contract clause or provision; attach continuation sheet if necessary; COR shall cite applicable

QC program procedure(s)]

8. TO: (COR)_____

9. FROM: (Contractor)________________________________________________

10. Contractor’s response as to cause, corrective action and actions to prevent reoccurrence

(attach continuation sheet if necessary):

11. Signature of Contractor’s Representative:

________________________________________________Date____________________

12. Government Evaluation; acceptance, partial acceptance, rejection (attach continuation sheet if necessary):

13. Government Actions: payment deductions, performance evaluation meetings, other actions)

14. Close-out Actions (contractor notified; by whom/date; follow-up actions pending):