Reverse Osmosis Water System SOW FY26.docx

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Reverse Osmosis Water System
Solicitation number
36C257-26-AP-2923
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This is a Statement of Work for Reverse Osmosis Water System maintenance and support services at the South Texas Veterans Health Care System's Audie L. Murphy Division in San Antonio, Texas. The contract encompasses a Base Year (July 1, 2026 – June 30, 2027) plus four Option Years, with services to be performed Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding Federal holidays, and 24-hour emergency support available as needed. The contractor must demonstrate expertise in deionized water and reverse osmosis systems, with technical capability to maintain, troubleshoot, repair, and validate the existing system, which includes softening, carbon filtration, reverse osmosis, ultraviolet sterilization, submicron filtration, and service deionization components installed in 2009.

The contractor shall provide comprehensive monthly service covering five primary systems: water softener service including 6-point checks, brine system servicing, and approximately 10 bags of salt delivery per month; semi-annual carbon tank exchanges with pressure and chlorine level evaluations; reverse osmosis system maintenance including 16-point control checks, monthly prefilter changes, and semi-annual heterotrophic plate count testing; UV/sterilizer filtration system support including annual UV lamp replacement and up to 12 service deionization tank exchanges annually; and detailed monthly service and validation reporting within five business days of service completion. All labor, materials, tools, equipment, and transportation are the contractor's responsibility, and the contractor must coordinate visits with the Government point of contact while complying with facility safety, security, and infection control requirements.

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STATEMENT OF WORK

Research & Development Service South Texas Veterans Health Care System/Audie L. Murphy Division (STVHCS/ALMD) San Antonio, TX

1. General:

The South Texas Veterans Health Care System, Research and Development Department, is seeking Reverse Osmosis Water System services to include a Base Year plus four (4) Option Years of basic monthly service agreement coverage. The Reverse Osmosis (RO) Water System is located in the Research Service, Room V203.

2. Period of Performance:

The period of performance is as follows:

Base Year: July 1, 2026 to June 30, 2027 Option Year 1: July 1, 2027 to June 30, 2028 Option Year 2: July 1, 2028 to June 30, 2029 Option Year 3: July 1, 2029 to June 30, 2030 Option Year 4: July 1, 2030 to June 30, 2031

3. Qualifications:

The contractor shall have demonstrated expertise in deionized water and reverse osmosis water systems. The current system was upgraded in 2009 and is comprised of standard reverse osmosis water system components, including softening, carbon filtration, reverse osmosis, ultraviolet sterilization, submicron filtration, and service deionization components. The contractor shall have the technical capability to maintain, troubleshoot, repair, and validate the existing system and its micro-chip/control design. The contractor shall also have the capability to provide 24-hour emergency service during an emergency.

4. Hours of Performance:

Services shall be performed Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding Federal holidays. Federal holidays include New Year's Day, Martin Luther King Jr. Day, Washington's Birthday, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day, and any other day declared by Federal statute or Executive Order. Emergency service shall be available 24 hours per day when required to address urgent system failures.

5. Specific Tasks:

The contractor shall furnish all labor, materials, tools, equipment, transportation, supervision, and incidentals necessary to provide monthly service, preventive maintenance, validation, and minor repair services for the reverse osmosis water system. System components include PES membrane (MISO-2A20DMEPP) and TrojanUVmax Model F4 disinfection lamp system.

Water Softener System

1. Perform water softener service with a 6-point check on controls of the water softener valve.

2. Service the complete brine system.

3. Provide annual brine tank cleaning service.

4. Evaluate inlet and outlet water pressure drop.

5. Check incoming water hardness and water quality.

6. Verify water hardness qualification after the water softener.

7. Evaluate resin every two years.

8. Repair small leaks on the water softener system.

9. Deliver and install salt, estimated at 10 bags per month.

10. Provide monthly service and validation reports.

Service Exchange Carbon Tank

1. Exchange carbon tank with a new activated carbon tank every 6 months, or sooner if required to maintain system performance.

2. Evaluate inlet and outlet water pressure drop.

3. Evaluate water chlorine levels pre- and post-carbon tank.

4. Repair small leaks on the carbon system.

5. Provide monthly service and validation reports.

Reverse Osmosis System

1. Perform a 16-point check of RO system controls, water flows, and pressures.

2. Change the prefilter monthly.

3. Adjust RO mass balance as required.

4. Perform system sanitation based on bio-test results or annual schedule, whichever occurs first.

5. Perform heterotrophic plate count (alpha) semi-annually.

6. Calibrate QA meter annually.

7. Provide QA calibration report with certifications.

8. Check and certify level controls.

9. Inspect and maintain recirculation pumps in accordance with manufacturer guidelines.

10. Repair small leaks on the RO system.

11. Provide monthly service and validation reports.

Ultraviolet (UV) / Sterilizer Filtration System

1. Replace Trojan UVmax Model F4 UV lamp annually.

2. Replace quartz sleeve every two years.

3. Change two submicron 1-micron filters annually.

4. Provide and maintain mixed bed ASTM Type I quality service exchange deionization tanks, with a maximum of 12 tank exchanges per year unless otherwise authorized by the Contracting Officer or Contracting Officer's Representative.

5. Provide delivery, exchange, and removal of service deionization tanks as part of the service requirement.

6. Reports and Documentation:

The contractor shall provide a monthly service and validation report documenting the services performed, test results, findings, adjustments, repairs, and recommendations.

Reports shall be submitted to the Contracting Officer's Representative or designated Government point of contact within five business days after each monthly service visit.

Calibration certifications, QA reports, and applicable test results shall be included with the monthly report or provided separately when completed.

7. Government Responsibilities:

The Government will provide access to the Research Service location during approved hours of performance.

The Government will identify a point of contact for scheduling service visits and receiving reports.

The Government will provide reasonable access to the RO system and related components required for service.

8. Contractor Responsibilities:

The contractor shall coordinate service visits with the Government point of contact before arrival.

The contractor shall comply with all facility safety, security, infection control, and access requirements while on Government property.

The contractor shall maintain the RO system in a manner that supports continuous operation and water quality requirements for the Research Service.

The contractor shall notify the Government immediately of any condition that may affect system operation, water quality, safety, or service continuity.

9. Place of Performance:

South Texas Veterans Health Care System, Audie L. Murphy Division, Research Service, Room V203, 7400 Merton Minter, San Antonio, TX 78229.

10. Deliverables:

Deliverable
Frequency
Due Date
Recipient
Monthly service and validation report
Monthly
Within five business days after service
COR or designated Government POC
QA meter calibration report with certifications
Annually
Within five business days after calibration
COR or designated Government POC
Heterotrophic plate count results
Semi-annually
Within five business days after test results are available
COR or designated Government POC
Emergency service documentation
As required
Within five business days after emergency service
COR or designated Government POC

11. Information Security:

Contractor personnel are not expected to access VA information systems, VA sensitive information, or protected health information in the performance of this requirement. If access requirements change, the contractor shall comply with applicable VA information security, privacy, and access requirements before access is granted.

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