Ontario International Airport flyontario.com

REQUEST FOR PROPOSAL 2026-RFP-073 - REVENUE MANAGEMENT DIGITAL INNOVATION

REQUEST FOR PROPOSAL 2026-RFP-073

REVENUE MANAGEMENT DIGITAL INNOVATION for Ontario International

Airport

RESPONSES MUST BE SUBMITTED ELECTRONICALLY TO:

https://secure.procurenow.com/portal/flyontario

1. Introduction

1.1. Summary

The Ontario International Airport Authority (OIAA) is seeking a qualified firm to support the

Revenue Management (RevM) Division’s digital innovation initiative. This initiative is focused on implementing and enhancing technology-driven solutions that improve the passenger experience, increase revenue opportunities, and strengthen data-driven decision-making related to airport revenue generation. The selected firm will partner with RevM to identify, evaluate, and implement innovative digital tools and strategies that support these objectives.

The selected firm will work collaboratively with the RevM Division to assess emerging technologies, pilot new solutions, and support the implementation of digital systems and platforms that align with the Ontario International Airport’s (ONT) revenue and innovation goals. Responsibilities may include supporting digital asset management, integrating revenue data and analytics tools, and assisting with the planning and execution of technology-driven initiatives that enhance customer engagement and operational insight. Through this partnership, the selected firm will help RevM advance its digital capabilities while supporting long-term strategies to optimize revenue performance and improve the overall passenger experience.

1.2. Contact Information

Kevin Citalan Department:

Procurement Specialist Revenue Management https://secure.procurenow.com/portal/%7bproject.government.code%7d

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 2

Email: kcitalan@flyontario.com

1.3. Timeline

Release Project Date: March 13, 2026

Pre-Proposal Meeting (Non-Mandatory): March 23, 2026, 3:00pm https://teams.microsoft.com/meet/236178 30401187?p=uQ5SaiKgAQtJjACIGq

Meeting ID: 236 178 304 011 87

Passcode: Br63GP2Z

The meeting will be held in Pacific Time (PT). Interested firms are strongly encouraged to attend the Pre-Proposal Meeting.

Question Submission Deadline: March 27, 2026, 2:00pm

Proposal Submission Deadline: April 10, 2026, 2:00pm

2. Agency Background

The Ontario International Airport Authority (OIAA) is a joint-powers authority (JPA) formed between the City of Ontario and San Bernardino County as a public agency in Southern

California. The OIAA Commission consists of five appointed members. The OIAA is the owner and operator of Ontario International Airport (ONT). ONT is a medium hub airport serving more than 6.4 million passengers per year and is a major air cargo facility in Southern California, with more than 800,000 tons being carried to and from the airport each year.

3. Pre-Proposal Meeting - Virtual

A Pre-Proposal meeting will be held virtually through MS Teams on the date and time listed in the "Timeline" of this solicitation.

The meeting will be held in Pacific Time (PT). The OIAA highly recommends that at least one (1) member of your team attend this meeting as pertinent information regarding the project will be shared.

https://teams.microsoft.com/meet/23617830401187?p=uQ5SaiKgAQtJjACIGq

Meeting ID: 236 178 304 011 87

Passcode: Br63GP2Z https://teams.microsoft.com/meet/23617830401187?p=uQ5SaiKgAQtJjACIGq https://teams.microsoft.com/meet/23617830401187?p=uQ5SaiKgAQtJjACIGq https://teams.microsoft.com/meet/23617830401187?p=uQ5SaiKgAQtJjACIGq

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 3

4. Scope of Work

This is the detailed description of the Scope of Work, including objectives, tasks, deliverables, and any specific requirements relevant to this project. Successful vendor will be responsible for the following:

4.1. General Description

The Ontario International Airport Authority (OIAA) is soliciting proposals for a multi-year, on-call professional services agreement to support Revenue Management (RevM) through digital innovation, technology implementation, data integration, and ongoing operations and maintenance (O&M) related to these areas. The intent of this Scope of Work (SOW) is to clearly define required services, performance standards, deliverables, and roles so that all proposers have a uniform and unambiguous understanding of OIAA’s requirements. The objective is to enhance our revenue management capabilities through advanced digital tools and technologies.

4.2. Anticipated Functions

The selected proposer shall provide comprehensive digital innovation, technology, and operational support services for the Revenue Management (RevM) Division. Services in this scope of work shall be performed on an as-needed basis and authorized through written task orders issued by OIAA. Anticipated Functions shall include, but are not limited to, the following:

1. Digital Innovation Strategy & Program Leadership

The Consultant shall collaborate with OIAA to develop and advance a Revenue Management– focused digital innovation program aligned with ONT’s strategic objectives.

• Strategic development and ongoing refinement of a multi-year digital innovation roadmap

• Facilitation of strategic ideation sessions focused on revenue-generating and passenger experience–enhancing technologies

• Identification and prioritization of implementation-ready initiatives

• Coordination and execution support for approved digital innovation projects

For "Digital Innovation Strategy & Program Leadership" the primary focus of this scope is strategic collaboration and implementation support rather than preparation of formal reports unless specifically requested by OIAA.

2. Emerging technology assessment & pilot implementation

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 4

The Consultant shall support the evaluation and deployment of emerging technologies relevant to airport revenue optimization and passenger engagement.

• Ongoing assessment of emerging industry technologies and market trends

• Identification of pilot opportunities aligned with OIAA objectives

• Implementation and deployment of approved pilot programs

• Iterative refinement of pilot initiatives based on operational feedback

For "Emerging technology assessment & pilot implementation" the formal evaluation documentation shall be prepared only when specifically requested by OIAA.

3. Revenue Data Integration, Analytics & Digital Platforms

The Consultant shall design, implement, and maintain data integration and analytics solutions to support Revenue Management operations.

• Integration of revenue-related data sources, including but not limited to concessions, advertising, parking, and ground transportation systems.

• Development and maintenance of dashboards and reporting tools.

• Design, implementation, and support of a Revenue Management data platform.

• Development and maintenance of digital portals (e.g., concessions portal).

• Ongoing optimization and enhancement of analytics tools.

4. Digital Signage Network Management & Modernization

The Consultant shall manage, maintain, and modernize ONT’s airport-wide digital signage network, including but not limited to concourses, baggage claim areas, the International

Arrivals Area, TSA LED displays, and future expansion locations.

• Backend system administration and continuous operational monitoring

• Development and customization of ONT-specific content management dashboards

• Content upload, scheduling, removal, and management

• Preventive maintenance and system performance oversight

• Technology updates and system upgrades to ensure continued modernization, security, and visual engagement

5. Preventive Maintenance & Onsite Technical Support

The Consultant shall provide ongoing system reliability and technical support services.

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 5

• Routine preventive maintenance of digital systems.

• A minimum of one (1) guaranteed onsite support visit per month.

• Additional onsite support as requested by OIAA.

• Remote monitoring and troubleshooting to ensure continuous system operations.

6. Asset Lifecycle Implementation & Modernization Support

The Consultant shall support the modernization and replacement of digital infrastructure assets at ONT.

• Assessment of digital assets approaching end-of-life

• Procurement and provision of replacement hardware and system components

• Project management of installation, configuration, and deployment of new equipment

• Coordination with airport stakeholders, contractors, and operational teams to ensure seamless implementation

For the "Asset Lifecycle Implementation & Modernization Support" the budget forecasting, capital planning, and transition strategy development shall remain the responsibility of OIAA.

The Consultant shall serve as the technical implementor and project manager for approved modernization initiatives.

7. Passenger Experience & Revenue-Enhancing Digital Initiatives

The Consultant shall develop and implement innovative digital solutions designed to enhance passenger engagement and drive non-aeronautical revenue. Potential project areas may include, but are not limited to:

• Digital wayfinding solutions

• Security checkpoint wait-time displays and guidance tools

• Curbside arrival and departure information systems

• Digital restaurant ordering systems and menu integrations

• Retail and pop-up activation technologies

• Interactive and AI-driven engagement tools

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 6

For "Passenger Experience & Revenue-Enhancing Digital Initiatives" the services shall include concept development, feasibility assessment, integration planning, and implementation support.

8. Experiential Lighting, Projection & Exterior Monetization Consulting

The Consultant may provide advisory and implementation services related to experiential digital environments and exterior monetization opportunities.

• Lighting and projection mapping initiatives to enhance airport entry experiences

• Digital experiential enhancements at terminal entrances

• Consulting regarding exterior digital signage and monetization opportunities

9. Point-of-Sale & Activation Technology Consulting

The Consultant shall provide advisory and implementation support for in-terminal activation technologies.

• Technology coordination for pop-up retail and experiential activations

• Point-of-sale system integration support

• Temporary activation infrastructure planning and deployment

• Alignment of activation technologies with existing airport systems

4.3. Project Deliverables

The selected proposer shall be responsible for completing or supporting the following projects during the first two (2) years of the contract term, subject to task authorization by the OIAA:

• LED lighting for the Terminal 2 ticketing area

• Terminal 2 Lobby Information Display System

• Software management for RevM digital assets o Proposers are expected to manage system and provide support 24/7 or tech support by a scheduled day.

• Revenue data integration, analytics, and revenue management platform.

See attachment A for reference.

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 7

Event Support Requirements

For RevM event support requirements, the selected proposer shall:

• Digital support for RevM-hosted events (e.g., watch parties) o Available for setup prior to event, during event, and breakdown of the event.

o OIAA currently anticipates approximately three (3) to six (6) events per calendar year. This estimate is provided for planning purposes only and does not represent a minimum or maximum limit. Event frequency shall be at the sole discretion of the

OIAA.

4.4. Project Resources

The proposer shall identify all subcontractors required to complete the identified projects, as well as any external resources or strategic partners it intends to utilize under its contract to perform the required scope of services.

The proposer shall provide overall project and program management, including coordination with OIAA Revenue Management, Capital Development, and the OIAA PM/CM team, as necessary. The prime consultant shall remain fully responsible for the performance, coordination, and deliverables of all subcontractors and external resources.

4.5. Acceptance Criteria

All services, deliverables, and work products performed under this contract shall be subject to review and acceptance by the OIAA. Work shall be considered acceptable when the following criteria are met:

• Services and deliverables fully comply with this Scope of Work and the requirements defined in the applicable task order.

• Systems, platforms, and digital assets operate as intended within the OIAA environment and support Revenue Management operational needs.

• Work is completed within agreed-upon schedules and coordinated with OIAA Revenue

Management, Capital Development, and PM/CM teams, as applicable.

• Deliverables reflect industry best practices, are professionally prepared, and meet applicable airport operational, security, and safety standards.

• Any identified deficiencies shall be corrected in a timely manner at no additional cost prior to final acceptance.

Sign-off of work performed under this on-call service agreement shall be subject to approval by the Chief Executive Officer (CEO) of the OIAA or the CEO’s authorized designee.

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 8

4.6. Qualifications

The selected proposer must be prepared to provide the services requested and ability to project manage the any projects under the overall initiative. Company should also have 10+ years of successful experience working with airports and the primary consultant individual under the company should also have the same minimum qualifications. Company should also include any subs required to complete the identified projects.

Proposers located within the State of California are highly preferred, but not required, due to the need for regular onsite services.

4.7. Anticipate Contract Term

Proposers should anticipate entering into an agreement with the OIAA for a term of 3 years and

2 (two) 1-year extensions in the first quarter of the 2026-2027 Fiscal year.

5. Submission Instructions & Format

All interested vendors are required to submit all proposals and questions electronically through

OpenGov by the deadline listed above. Use "2026-RFP-073- Revenue Management Digital

Innovation" as the subject line for all submissions. Hard copies will not be accepted. All submissions must be in the following format:

• Portable Document File (PDF) While there is no formal file size limit, larger files may result in longer upload times. We recommend keeping files sizes to 15MB where possible.

• OIAA may choose to print your submission, paper size should not exceed 8.5-inch by 11-inch.

• The main body fonts must be a minimum of 12 points, figure captions and callouts may use smaller fonts.

• A one-page cover must state the "2026-RFP-073 - Revenue Management Digital

Innovation" and include the prime firm name, contact person name, direct telephone or mobile phone number, and email address

• Page count should not exceed thirty (30) pages. (Excluding the Administrative

Requirement documents)

(Failure to include this information on the cover may result in disqualification).

6. Proposal Content Overview

All proposals should be concise, organized, and show qualifications and applicable experience.

Each proposal submittal shall be no more than thirty (30) pages in length, including

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 9 attachments and exhibits but not including the Cover Letter/Executive Summary and the administrative requirements.

All proposals shall be prepared at the expense of the Proposer electing to participate with the understanding that no claims against the OIAA will be accepted.

The proposal shall consist of the following sections in the following order:

7. Proposal Content Requirement

All submissions should include the following sections:

1. Cover Letter

The cover letter shall be signed by an officer of the lead firm, should include the contact information including the phone number and email address of the contact person, introduce the prime company and the proposed key Contractor/Firm, and state any other information deemed essential by the respondent within the single page allotted. Also, include an acknowledgment that the prime firm has reviewed the OIAA SBE program document on the airport website at www.flyONTario.com and will comply with all established policies as they relate to this solicitation.

2. Company Overview & Key Staff

Provide a brief overview of your company's history, size, expertise, and relevant experience in providing similar services. List all key organizational staff &/or staff relevant to this project and describe their recent experience working on similar/ relevant assignments. Experience should be within the last 5 years.

3. Project Delivery or Work Plan to fulfill SOWThe respondent has clearly demonstrated their approach to fulfilling the Scope of Work requirements. The proposal outlines the methodologies, strategies, and tools that will be used to support the OIAA’s digital innovation initiatives, including technology evaluation, system implementation, data integration, operations and maintenance, and lifecycle modernization of digital assets. The respondent demonstrates the ability to manage multiple task orders, coordinate with OIAA departments and project teams, and successfully implement projects while maintaining ongoing operational support of systems and digital platforms.

4. Relevant Experience (Airport or Related Projects)

Measures the respondent’s demonstrated experience supporting airport, aviation, travel, transportation, or comparable consumer-facing organizations, as well as the ability to operate effectively within complex, multi-stakeholder environments. Direct airport experience is not required; however, it is highly preferred.

http://www.flyontario.com/

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 10

Proposers should demonstrate how their prior experience aligns with the scope, scale, and demands of the OIAA’s Revenue Management needs, as described in the SOW.

5. Qualifications

Present campaigns completed by the prime agency that provides experience directly relevant to this assignment. Projects presented in this section must have been completed within the last

5 years. The prime agency may present up to five projects. Highlight the qualifications of your team members who will be involved in the project, including their relevant experience and expertise.

The respondent has clearly presented projects that provide experience directly relevant to this scope of work and that highlight the qualifications of their team members who will be involved in this project for the OIAA. The proposal demonstrates the firm’s experience delivering services similar to those described in this Scope of Work and clearly identifies key personnel assigned to the project. The respondent also demonstrates that these individuals possess the experience, technical expertise, and project management capabilities necessary to support initiatives such as digital signage network management, emerging technology pilots, revenue data platforms, and passenger experience technology implementations.

6. References

Proposers should provide the names and current contact information for three (3) references who have direct knowledge of the proposer’s work and can speak to performance on projects relevant to the services described in this RFP.

For each of the three references, the proposer should include the following:

• Project / Engagement Title

• Type of Internal Project / Engagement Performed

• Client Contact Information:

o Name o Title o Telephone Number o Email Address

• Approximate Contract or Engagement Value

• Engagement Duration (start and end dates)

• Brief explanation of how this project/ engagement is relevant to the OIAA solicitation, including:

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 11 o similarity of scope.

o complexity of the operations performed.

o relevance to public sector, airport, or regulated environments.

7. Cost Proposal

Provide a comprehensive breakdown of all costs associated with the project, including but not limited to labor, materials, travel, and any other applicable expenses.

8. Evaluation Criteria

8.1. Administrative

No. Evaluation Criteria Scoring Method Weight (Points)

1. Responsiveness

Responsiveness will be evaluated for general clarity and whether respondents have followed the directions included in the Submission

Instructions and Format as well as included the requirements detailed in the Proposal Content

Requirements.

Pass / Fail 1 (100% of Total)

8.2. Compliance

No. Evaluation Criteria Scoring Method Weight (Points)

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 12

1. References

Proposers should provide the names and current contact information for three (3) references who have direct knowledge of the proposer’s work and can speak to performance on projects relevant to the services described in this RFP.

For each of the three references, the proposer should include the following:

• Project / Engagement Title

• Type of Internal Project /

Engagement Performed

• Client Contact Information:

o Name o Title o Telephone Number o Email Address

• Approximate Contract or

Engagement Value

• Engagement Duration (start and end dates)

• Brief explanation of how this project/ engagement is relevant to the OIAA solicitation, including:

o similarity of scope.

o complexity of the operations performed.

o relevance to public sector, airport, or regulated environments.

Pass / Fail 1

8.3. Technical

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 13

1. Project Delivery or Work Plan to fulfill SOW

The respondent has clearly demonstrated their approach to fulfilling the Scope of Work requirements. The proposal outlines the methodologies, strategies, and tools that will be used to support the OIAA’s digital innovation initiatives, including technology evaluation, system implementation, data integration, operations and maintenance, and lifecycle modernization of digital assets. The respondent demonstrates the ability to manage multiple task orders, coordinate with

OIAA departments and project teams, and successfully implement projects while maintaining ongoing operational support of systems and digital platforms.

0-10 Points 35 (38.9% of Total)

2. Relevant Experience (Airport or Related

Projects)

Measures the respondent’s demonstrated experience supporting airport, aviation, travel, transportation, or comparable consumer-facing organizations, as well as the ability to operate effectively within complex, multi-stakeholder environments. Direct airport experience is not required; however, it is highly preferred.

Proposers should demonstrate how their prior experience aligns with the scope, scale, and demands of the OIAA’s Revenue Management needs, as described in the SOW.

0-10 Points 30 (33.3% of Total)

3. Qualifications

The respondent has clearly presented projects that provide experience directly relevant to this scope of work and that highlight the qualifications of their team members who will be involved in this project for the OIAA. The proposal demonstrates the firm’s experience delivering services similar to those described in this Scope of Work and clearly identifies key personnel assigned to the project. The respondent also demonstrates that these individuals possess the experience, technical expertise, and project management capabilities necessary to support initiatives such as digital signage network management, emerging technology pilots, revenue data platforms, and passenger experience technology implementations.

0-10 Points 25 (27.8% of Total)

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 14

8.4. Phase 4

1. Interviews (at the discretion of the OIAA)

The OIAA may determine that it is necessary to conduct interviews prior to final selection. In the event interviews are necessary, the highest-ranking proposers will be invited to the

OIAA to make a presentations to the members of the evaluation panel and answer questions.

Each member of the evaluation panel will evaluate the interviews and the final scores will be established based on criteria and instructions provided prior to the interview taking place.

0-10 Points 100

8.5. Phase 5

N o.

Evaluation Criteria Scorin g

Meth od

Weig ht

(Point s)

1. Cost Proposal

Cost Proposals will remain unopened until after all ratings and evaluations of the technical and if conducted, interview portions of this proposal are completed. Cost proposals will only be opened and tabulated by procurement staff. Cost Proposal points shall be calculated as follows:

0-10

Points

(100% of

Total)

9. Administrative Requirements

Proposers must complete and submit the following signed documents with their proposal/bid.

The following items are required to be submitted with all proposals/bids:

• Certifications

• Affidavit of Non-Collusion (form must be notarized prior to submission)

• Conflict of Interest Disclosure Form

• Confidentiality and Non-Disclosure Form

• Supplier Information Form

• W-9 Form

• Small Business & Subcontractor Letter of Intent (LOI)

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 15

NOTE: Failure to submit the required forms or failure to include the acknowledgments as instructed in the forms will render the bid/proposal non-responsive and will result in its rejection.

9.1. Certifications*

Upload any small business certifications (SBE/SB-Micro/SB-PW/SB etc.) that your organization, partners, or subcontractors hold. If not applicable, upload a document stating "N/A".

*Response required

9.2. Affidavit of Non-Collusion*

This form must be notarized prior to submission. Failure to provide a notarized version may result in disqualification.

Please download the below document, complete, sign, and upload.

• AFFIDAVIT_OF_NON-COLLUSION_...

*Response required

9.3. Conflict of Interest Disclosure Form*

All persons or organizations seeking contracts or agreements with the OIAA must complete and submit this OIAA Conflict of Interest Disclosure Form along with the bid/proposal.

NOTE: Failure to comply with this requirement may cause your proposal to be declared nonresponsive.

Any questions regarding the information required to be disclosed in this form should be directed to OIAA’s General Legal Counsel and any “yes” responses to questions in this form may disqualify your organization from submitting an offer on the bid/proposal.

Please download the document below, complete, sign, and upload.

• OIAA_Conflict_of_Interest_D...

*Response required

9.4. Confidentiality and Non-Disclosure Form*

Please download the below document, complete, sign, and upload.

• OIAA_Confidentiality_Non-Di...

*Response required

9.5. Supplier Information Form*

Please download the below documents, complete, and upload.

• Supplier_Information_Form.pdf https://procure-now.s3.us-west-2.amazonaws.com/shared-sections/production/1256/fbcf0cbb-6840-437b-ad77-933e2de5dcce_AFFIDAVIT_OF_NON-COLLUSION_Rev_May_2020.pdf?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=ASIA47RIURE4LEJLE7AW%2F20260313%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20260313T214302Z&X-Amz-Expires=72000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEMz%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLXdlc3QtMiJHMEUCIQC1PL%2Bjxl56apM%2BmMP328YBYhpbbm9q8h%2Bkd9mgwk2R7AIgIXdJUJnLNIB7x0IsuKutNOxLRwJ6JI123%2BlVoADgL38qjgUIlf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgw4OTIzNjQ2ODc2NzIiDJ5pQLRNt6sTOXBh5CriBH4%2BssUEWvj3g8HmL6wvzo9yz6ZJl2pAFTCwNB5PTUqPKhmXQVAQjPfPBdyFGUl3JXeKpBixO5PpT%2FjCss%2F%2B1lvJ8%2F5jPo3ad8L385TaA1vP9Ml3wo2ffrzKBvH4Nx87mafACK48M54vPlJ0E1Q0ITOzKlJA7%2FIx%2BsqShKSAp8nUbFlYgLpsL2wIM8Sp%2F%2F30NnMTn9IeLVfYB25VWllQRzkTQyJywyU0%2FY7fXQU5cm2SQD3gzVb8uh%2BTiW0%2FLY2wltSADslIPeoKC4kzetnqVHvvnpChKfjYML%2B%2BkKyIIEIhYTiRE%2FfiVN0ttbxGTcaWf3ecpeEQ0YDgs6eV6pdlYBhbmKtmcdIOPowB24LDVSYxkx747nXRhQyOsq65FKW2Z3PlfO6nGHESid65n9AVX2Y4Tjtf23YlSPhZAKvyC6riXs02sw5DhEDVHXVq3G33Q8ncNZ%2F5b5qTq11iya0WqVtNBPAKoF5vQcNYv21222km%2FMoyDnqUpGEoB8bgCepVy9HL%2FLwcbRHwpf0SKD49sZuusO5qIVW78qd2SdruPpj%2FGMReIhhvfcK8KcQIMP%2B5zuqzQrqoA53GOo6W9hhBaG%2BvGLYT9uw34qqBAMWYttF5dKaUiJvTsgfKeZFJMZtdVqmEOGA3TBagkSulRPiEWtCvM6mqOD7c8wUV0vdsIUNhboW%2BFDAuIL3IOJPZ7ct30%2FiJaxkBdzZwfZUlPefsCU0H6G12qUY8vaQsKQauxOxwM%2Fgslevzez5B%2Fp0hUhQvrIT3NI13JrVYc%2BfhYHvnKjNmg4YcbwDt6R9R1BsCgiGqWqsw7%2BHRzQY6mQGGhtYTij9BpMADvBhyZDPBiB4thhVl09n%2FDYTcj5DMyFfffmQLd5NZM0i6IuFj0t7ls%2FFITqfhSXrFZ%2BWT0bp8vuqP79oA6tdrhpo4Zx0bZ4vq6UGCcfcknND1oZaYdR2drEct5Cr0WJojUvTqAvRC9YspowiuLDw1HdCbSkaydE6%2BJS0aoi%2Fj7J5jQpDOuK02U3ToRLtX1Xk%3D&X-Amz-Signature=853937cc7ba9658f6b86ae5d3a30330b899aa2607d88433132cb459e032f1543&X-Amz-SignedHeaders=host&response-content-disposition=attachment%3B%20filename%3D%22AFFIDAVIT_OF_NON-COLLUSION_Rev_May_2020.pdf%22&x-id=GetObject 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Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 16

*Response required

9.6. W-9 form*

Upload your organizations current W-9 form. The form must be signed and dated with the last

12 months. The latest tax form can be found here: https://www.irs.gov/forms-instructions.

*Response required

9.7. Small Business & Subcontractor Letter of Intent (LOI)*

Please download the below document, complete, and upload it in this section.

This form must be completed for each small business subcontractor included in your proposal.

If you are partnering with multiple small businesses, please upload a separate form for each.

If not applicable, upload a document stating "N/A".

• Small_Business_-_Letter_of_...

*Response required

9.8. Contract Terms

9.8.1. Draft Contract Terms*

Draft contract terms are normally included within this section for proposer review. The draft contract is currently undergoing final internal review and will be released in a forthcoming addendum. Once published, the draft contract provided will represent the agreement the selected firm will be expected to sign with the Authority. Proposers are responsible for reviewing the draft contract provided. Any questions, comments, or requested clarifications related to the contract must be submitted during the RFI/question period outlined in this RFP.

• Contract_Placeholder_Notice...

*Response required

9.8.2. By selecting the box below, you confirm that you have read and understood the Draft Contract Terms.*

NOTE: Questions regarding the terms and conditions of the draft contract should be submitted during the open RFI period of this solicitation.

☐ Please confirm

*Response required

9.9. Proposal Submission Section

Please read each proposal submission section carefully below.

9.9.1. Proposal*

Submit your proposal solely in this section. Failure to do so may result in the proposal being deemed invalid.

https://www.irs.gov/forms-instructions https://government-project.s3.us-west-2.amazonaws.com/226195/7376340e-5b29-4247-a8a8-878a36818b7b_Small_Business_-_Letter_of_Intent_%28LOI%29.pdf https://government-project.s3.us-west-2.amazonaws.com/226195/113fe753-cb41-4d4f-b123-bd3e0f0388fa_Contract_Placeholder_Notice.pdf

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 17

*Response required

9.9.2. Cost Proposal*

Submit your cost proposal solely in this section. Failure to do so may result in the proposal being deemed invalid.

*Response required

9.10. Conditional Administrative Requirements – Successful Proposer The following items are required of the selected proposer prior to contract award and/or commencement of work:

• Certificate of Insurance

• Copy of successful Proposer's City of Ontario Business License

9.10.1. Certificate of Insurance

Proposers are responsible for reviewing the insurance requirements. Any questions, comments, or requests for clarification related to insurance must be submitted during the RFI/question period outlined in this RFP.

Please download the document below for the type of insurance required from successful proposer.

• Revenue_Management_Digital_...

9.10.2. Confirmation*

By selecting the confirmation box below, the proposer acknowledges that, if selected, they agree to also provide the required administrative items listed above in "9. Conditional

Administrative Requirements - Successful Proposer".

☐ Please confirm

*Response required

10. Proposal Evaluation and Awarding

10.1. Responsiveness Review

Upon receipt of proposals, OIAA will review and evaluate proposals that are deemed responsive in accordance with the criteria set forth in this solicitation. If a proposal is received and deemed non-responsive, the proposal will be noted as non-responsive and will not be scored.

10.2. Evaluation Panel

Each proposal will be reviewed and evaluated by each member of a selection panel established by the OIAA. Each reviewer will use the evaluation criteria set forth in this solicitation to score each proposal accordingly. Each reviewer will complete his/her review of the proposals https://government-project.s3.us-west-2.amazonaws.com/226195/03459a88-fa94-406c-a5a5-c31ffb313553_Revenue_Management_Digital_Innovation_Insurance.pdf

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 18 independently. The selection panel’s evaluations will be combined to determine a numerical ranking of each responsive proposal.

10.3. Evaluation of Interviews

The OIAA may determine that it is necessary to conduct interviews prior to final selection. In the event interviews are necessary, the highest-ranking proposers will be invited to the OIAA to make a presentations to the members of the evaluation panel and answer questions. Each member of the evaluation panel will evaluate the interviews and the final scores will be established based on criteria and instructions provided prior to the interview taking place.

10.4. Evaluation Process

All proposals will be evaluated based on the Evaluation Criteria list in this solicitation. The evaluation panel will use this information to determine the most highest-ranking firm.

10.5. Awarding & Negotiations

OIAA intends to award the highest-ranking firm/team based on the evaluation of proposals and, if necessary, interviews.

OIAA reserves the right to make final decisions regarding the selected firm based on the quantity and quality of the proposals received. This right extends to modifying the selection process to eliminate interviews.

OIAA reserves the right to negotiate with the highest-ranking Proposer based on the evaluation of proposals. Should negotiations with the highest rated Proposer break down, the OIAA reserves the right to proceed to the next Proposer in the order of the selection ranking until a contract is reached, or all proposals are rejected, which can be done by the OIAA at any time.

11. Protest of Content and Protest of Award

The procedures and time limits outlined in this section are mandatory and are the proposer’s sole and exclusive remedy in the event of a protest. Failure to comply with these procedures will constitute a waiver of any right to further pursue the protest, including filing a Government

Code claim or legal proceedings

Protests of Solicitation Content

A protest and all required copies relative to the content of this solicitation must be submitted in detail, in writing, signed by the protestor or by a representative of the protestor, and received in the offices of the Ontario International Airport Authority (OIAA) before 5:00 P.M. of the fifth business day after issuance of this solicitation by OIAA. The protest shall contain a complete statement specifying, in detail, the factual grounds and legal basis of the protest of the content of this solicitation. The protest shall refer to the specific portion of this solicitation, or other related document which forms the basis for the protest. The protest must include the name, address, and telephone number of the protestor and the protestor’s representatives.

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 19

All protests must be addressed to:

Ontario International Airport Authority

Office of the Chief Executive Officer

1923 E. Avion St.

Ontario, CA 91761

Only protests meeting the above criteria will be reviewed and submitted to the OIAA

Commission. The OIAA Commission will issue its decision regarding the protest. If the

Commission determines that the protest was frivolous, the party originating the protest may be determined by the Commission to be non-responsible and that party may be determined to be ineligible to submit a bid in response to this solicitation.

Protests of Recommended Award

A protest and all required copies relative to a Recommendation to Award of a contract to a particular proposer on this solicitation, must be submitted in detail, in writing, signed by the protestor or by a representative of protestor, and received in the offices of the Ontario

International Airport Authority (OIAA) before 5:00 P.M. of the fifth business day after the notification of the recommendation for award. The protest shall contain a full and complete statement specifying, in detail, the factual grounds and legal basis of the protest. The protest shall refer to the specific portion of this solicitation, any submitted bid, or other document which forms the basis for the protest. The protest must include the name, address, and telephone number of the protestor and protestor’s representatives.

All protests must be addressed to:

Ontario International Airport Authority

Office of the Chief Executive Officer

1923 E. Avion St.

Ontario, CA 91761

Eligibility for Protests

Only a bidder who has actually submitted a bid/proposal is eligible to submit a bid protest.

Subcontractors/subconsultants are not eligible to submit bid protests. Plan holders that did not submit a bid are not eligible to submit a bid protest. A bidder may not rely on the bid protest submitted by another bidder but must timely pursue its own protest.

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 20

The party filing the protest must, at the same time as delivery to the OIAA, deliver a copy of the protest and any accompanying documentation to all other parties with a direct financial interest that may be adversely affected by the outcome of the protest. Such parties shall include all other proposers. The OIAA will only consider protests by any proposer(s) who appear(s) to have a substantial and reasonable prospect of receiving an award if the protest is sustained.

Only Valid Protests Considered

Only protests meeting the above criteria will be reviewed and submitted to the OIAA

Commission. Protesting and potentially affected parties will be notified of the time and date that the protest will be discussed in a public session of the Commission. Protesting parties will be given an opportunity to present their arguments at the public session.

Frivolous Protests

Following the public discussion of the protest, the Commission will issue its decision regarding the protest. If the Commission determines that the protest was frivolous, the party originating the protest may be determined by the Commission to be non-responsible and that party may be determined to be ineligible for future contract awards.

12. Limitations on Use of Public Funds and Airport Revenues

The OIAA is a public entity established to operate, maintain, and develop the Airport. Further, by its operation of the Airport, the OIAA, its contractors, and their employees are subject to regulations and directives issued by the Federal Aviation Administration and other federal and state agencies. This solicitation and any contract issued under it shall be subordinate to, and shall not compromise compliance with, the OIAA’s obligations as a public entity and Airport sponsor. Specifically, without limiting the foregoing, the OIAA is prohibited from appropriating any public money for which there is no authority or enforceable claim, under Article XVI, section 6 of the California Constitution. In the event of any conflict with the OIAA’s obligations, or any ambiguity or duplication of budget or scope of work, the OIAA reserves the right to modify this solicitation and any contract issued under it, including to the extent necessary to ensure the OIAA shall not be liable or pay for any costs that exceed the value of services, goods or facilities provided to the Airport.

13. General Terms and Conditions

13.1. Interpretations & Clarifications

Requests in Writing

• The respondent may submit questions/requests for information (RFI) regarding the content of this solicitations procedure. All inquiries must be submitted in writing using the OpenGov platform. In the event there is technical difficulty using OpenGov, contact

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 21

OpenGov through email: procurement-support@opengov.com or select the 'assist' icon for the Help Center to submit a support ticket.

Deadline for Questions

• All questions must be submitted by 2:00 pm Friday, March 27, 2026

Oral Inquiries

• OIAA will not accept or respond to oral inquiries. The OIAA is not responsible for responding to any questions not submitted/published on the OpenGov website.

Prohibited Communications

• Respondents may not directly contact or communicate with an OIAA employee or member of the OIAA Commission in relation to the selection process at any time prior to the notification that a contract has been awarded. The only exception to this prohibition is the submittal of questions as described above.

13.2. Addendum - Responses to Questions

If OIAA determines that a decision or interpretation requires that an addendum to the solicitation document be issued, an addendum will be prepared and posted on OpenGov and notice will be sent to the short-listed firms. Bidders/Proposers are cautioned that subsequent responses or addenda will become part of the Bid/Solicitation and may affect or vary a response previously provided. Each Bidder/Proposer is solely responsible for reviewing any and all addenda before submitting its Bid/Proposal.

Investigation of all RFIs will be pursued; however, it may be impractical to post responses to certain inquiries. Therefore, the OIAA, at its sole discretion, reserves the right to waive posting a response to RFIs, including RFIs that are unrelated to the solicitations requirements, scope, specifications, or other provisions.

14. OIAA Policies and Agreements

14.1. Validity Period of Proposals

Upon receipt of proposals, OIAA will review and evaluate the proposals in accordance with the criteria set forth in this solicitation. If a proposal is received and deemed non-responsive (e.g.

submitted after the due date and time) the proposal will be noted as non-responsive and will not be scored.

14.2. Proposal Conditions

• All proposals and related materials submitted become the property of the OIAA.

• The OIAA reserves the right to reject any or all proposals received.

mailto:procurement-support@opengov.com

Request For Proposal #2026-RFP-073 - Revenue Management Digital Innovation 22

• A submission of a proposal is in no way a obligation or guarantee of a contract to be awarded to a bidder/proposer.

• The selected vendor will be required to enter into a full contract that outlines the specific terms and conditions of this project.

14.3. Right to Reject Bids/Proposals/Qualifications

• OIAA reserves the right to reject any or all proposals; to waive any informality in the proposals when doing so would be to the advantage of OIAA; to reject any unapproved alternative proposal(s); and to reject the proposal of any proposer who has previously failed to perform competently in any prior business relations with the OIAA. The receipt of proposals shall not in any way obligate the OIAA to enter into any agreement or any other contract of any kind with any prospective Proposer.

• The OIAA is the sole judge of the merits of the respective proposals received and reserves the right to reject any or all proposals, reissue the proposal, perform the work in-house, or maintain the operation with existing contracts.

14.4. Proposer Disqualification for Attempted Improper Influence

Any…