Requirements Document.pdf

STATEMENT OF WORK

Service Contract for BSL3 Autoclave at NYHAFL

Background The U.S. Food and Drug Administration (FDA) New York Human and Animal Food Laboratory (NYHAFL) conducts sample analysis on human and animal foods. The BSL3 laboratory requires a fully functional autoclave to decontaminate all waste and any other materials being removed and discarded from the BSL3. The BSL3 autoclave must be maintained in a constant state of operation and must be repaired as needed. It is necessary that the autoclave be on a preventive maintenance plan that helps to reduce the risk of equipment failure and downtime and to maximize equipment uptime and proper function.

The BSL3 autoclave must be maintained as specified by the FDA certified methodology in accordance with our ISO 17025 laboratory accreditation. Having a preventive maintenance plan meets our ISO 17025 accreditation requirements while also ensuring a constant state of readiness in the event of a public health emergency that requires samples analysis in the BSL3. Without a fully operational and functioning autoclave, no work can be performed in the BSL3.

Purpose To obtain a preventative maintenance service contract for BSL3 autoclave (serial# 030841909). This service contract will be for preventive maintenance and service repairs.

Scope The FDA/NYHAFL is requesting a service maintenance agreement for one passthrough autoclave that meets specifications and service requirements. The contractor shall provide preventative maintenance and repair services to maintain operation of the BSL3 Autoclave.

Salient Characteristics The contractor shall have trained personnel who are certified to maintain our autoclave through preventive maintenance agreements assuring that autoclave continues to operate in compliance with OEM specifications. The contractor shall provide:

• Complete maintenance and repair package

• Meets OEM Recommended Maintenance & Safety Standards

• Scheduled Maintenance Labor & Travel

• Scheduled Maintenance Parts (where applies)

• Repair Labor and Travel

• Repair Parts

• Priority Technical Support 24/7

• Customer Care Center

• Place service requests online

• Detailed service documentation

• Services shall be performed Monday through Friday, 8:00 A.M. to 5:00 P.M.

(EST)

• Trained and certified engineers for providing maintenance and repair service.

Trade and Service Specifications

• The contractor shall provide routine customer service and technical support during the duration of the contract period of performance.

• The contractor shall be capable of servicing the equipment through the contract period. This requirement does not obligate the Government to procure the option years of this agreement.

• The contractor shall guarantee equipment meets OEM recommended maintenance and safety standards.

Records and Reports The contractor shall, commensurate with the completion of each service call, provide the end-user of the equipment with a copy of a field service report/ticket identifying the equipment name, manufacturer, model number, and serial number of the equipment being serviced/repaired and detailing the reason for the service call, a detailed description of the work performed, the test instruments or other equipment used to affect the repair or otherwise perform the service, the name(s) and contact information of the technician who performed the repair/service, and for information purposes, the on-site hours expended and parts/components replaced.

Deliverables

Deliverable Quantity Delivery Date Service Maintenance Contract 1 Upon Award Execution Service Reports Varies At completion of service

Shipping Destinations:

FDA/NYHAFL

15815 Liberty Ave Jamaica, NY 11433

POC: Will be identified at time of award.

Period of Performance Base period plus 4 option years Base Year: 07/20/2025 – 07/19/2026 Option Year 1: 07/20/2026 – 07/19/2027 Option Year 2: 07/20/2027 – 07/19/2028 Option Year 3: 07/20/2028 – 07/19/2029 Option Year 4: 07/20/2029 – 07/19/2030