Requirements Doc - Attachment A.pdf
PDF 429 KB Posted
- Solicitation number
- 75H70421Q00031
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment B - Cisco.pdf | ||
| RFQ - 75H70421Q00031 Cisco.pdf | ||
| BNJ Posting 6.302-1 - Cisco.pdf |
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Attachment A – Requirements Doc
Indian Health Service
Network Equipment Maintenance
Hardware, Software and Subscription
Services
1. Introduction
The Indian Health Service (IHS) uses a range of hardware and software equipment for network connectivity. This includes Cisco routers, switches, firewalls, wireless controllers and network management applications.
2. Maintenance Coverage Required
IHS requires the Cisco Smartnet maintenance contract to provide hardware, software and subscription support for the Cisco network equipment used on the network. The Smartnet maintenance contract will provide IHS with:
Access to Cisco’s Technical Assistance Center (TAC) for technical support.
Next business day replacement for defecting hardware components.
Software updates for both major and minor software releases.
Software Application Support Service with Upgrades (SASU) for relevant products.
Software subscriptions renewals for relevant products.
3. Service Coverage Period and Duration
Service coverage duration is for 12 months and should begin after the existing Cisco maintenance contract expires or within 10 days after contract award. Information to Include in Responses
Vendors should include the following information in their response.
Maintenance and subscription costs for each item specified in the list of equipment requiring coverage.
Identify and indicate any hardware and software items that have reached end of support status from Cisco and no support is available.
Identify and indicate any hardware and software items that cannot be quoted for coverage and include an explanation on why coverage cannot be provided.
4. Third Party Maintenance Coverage
Offerors must be an authorized Cisco partner and eligible to quote the costs for Cisco provided coverage.
Third party maintenance coverage shall not be considered.
5. Delivery
Services and subscriptions acquired through this acquisition shall be electronically delivered via email or assigned to the IHS Smart virtual account IHS-HQ-OIT on the Cisco portal.
After contract award, the contractor shall contact the IHS Contractor Officer Representative
(COR) to verify the email address and Cisco.com user id for E-Delivery.
6. Hardware & Software Requiring Coverage
The hardware and software requiring maintenance and subscription coverage is listed in the
Attachment B – Network Equipment Maintenance Contract – Equipment List.
The address for equipment located in Albuquerque is:
o 1011 Indian School Rd. NW Albuquerque NM 87104
The address for the equipment located in Rockville MD is:
o 5600 Fishers Lane, Rockville, MD 20857
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