Requirements 2045230.pdf

Requirements 2045230

Ln # Qty Part Number Description Unit

1. 1 Y-SCWCGG Gold Service Plan - CALYPSO II Instrument to be serviced: 167-WCG3 Coverage is from 11/26/2020 to 11/25/2021 INCLUSIONS - The following services are included under this plan:

* One annual onsite preventative maintenance visit, including cleaning of salt and sample residues and replacement of internal tubing, replacement of syringes, pumps, and pump valves if necessary,

* Priority onsite service, including parts, labor, and travel expenses (minor repairs only).

* Dedicated number of loaner instruments if factory service is required.

* Priority factory service, which includes packaging materials and shipping to and from the factory;

reinstallation service available upon request.

* Repair or replacement of all electronic and electro-mechanical components of the instrument due to normal wear and tear.

* Reconditioning or modifications to the equipment to ensure satisfactory operating performance.

* Replacement of malfunctioning cables supplied with the equipment.

* First priority support and consulting by means of telephone, e-mail, and screen-sharing software.

* 50% discount on Wyatt events such as Light Scattering University® courses, short courses, and user meetings.

EXCLUSIONS - The following services are excluded under this plan:

* Repair of damaged or malfunctioning equipment resulting from abuse, accident, or causes other than normal usage, including but not limited to operator error, failure of other equipment, and equipment operation in excess of design or environmental specifications.

* Replacement of broken or leaking syringes, pumps, or syringe pump valves. (except during the annual preventative maintenance visit). Syringes, pumps, and pump valves are considered consumables and are not covered under this clause. Syringes, pumps, and pump valves may be purchased at a 25% discount on current prices.

* Replacement of failed pumps.

* Standard maintenance procedures as outlined in the users-manual (except during the preventative maintenance visit).

* Full methods development.

* Repair of damaged or malfunctioning computers, printers, and other peripheral equipment.

Ln # Qty Part Number Description Unit

2. 1 Y-SCH2G Gold Service Plan - DAWN/HELEOS II Ambient Instrument to be serviced: 1603-H2 Coverage is from 11/26/2020 to 11/25/2021 INCLUSIONS - The following services are included under this plan:

* One annual onsite preventative maintenance visit, including consumables (solvents excluded); does not include HPLC components.

* Priority onsite service, including parts, labor, and travel expenses (minor repairs only).

* Dedicated number of loaner instruments if factory service is required.

* Priority factory service, which includes packaging materials and shipping to and from the factory;

reinstallation service available upon request.

* Repair or replacement of electronic, mechanical, and opto-mechanical components of the instrument due to normal wear and tear.

* Reconditioning or modifications to the equipment to ensure satisfactory operating performance.

* Replacement of malfunctioning cables supplied with the equipment.

* First priority support and consulting by means of telephone, e-mail, and screen-sharing software.

* 50% discount on Wyatt events such as Light Scattering University® courses, short courses, and user meetings.

EXCLUSIONS - The following services are excluded under this plan:

* Repair of damaged or malfunctioning equipment resulting from abuse, accident, or causes other than normal usage, including but not limited to operator error, failure of other equipment, and equipment operation in excess of design or environmental specifications.

* Replacement of broken or damaged flow cell glass or cuvettes.

* Replacement of broken or chipped flow cell windows (except during the preventative maintenance visit).

* Standard maintenance procedures as outlined in the users-manual (except during the preventative maintenance visit).

* Full methods development.

* Repair of damaged or malfunctioning computers, printers, and other peripheral equipment.

Ln # Qty Part Number Description

3. 1 Y-SCOPTIG Gold Service Plan - OPTILAB TrEX Instrument to be serviced: 1301-TREX Coverage is from 11/26/2020 to 11/25/2021 INCLUSIONS - The following services are included under this plan:

*One annual onsite preventative maintenance visit, including consumables (solvents excluded); does not include HPLC components.

*Priority onsite service, including parts, labor, and travel expenses (minor repairs only).

* Dedicated number of loaner instruments if factory service is required.

*Priority factory service which includes packaging materials and shipping to and from the factory;

reinstallation service available upon request.

*Repair or replacement of the flow cell, or any parts thereof, due to normal wear and tear.

*Repair or replacement of electronic, mechanical, and opto-mechanical components of the instrument due to normal wear and tear.

*Reconditioning or modifications to the equipment to ensure satisfactory operating performance.

*Replacement of malfunctioning cables supplied with the equipment.

*First priority support and consulting by means of telephone, e-mail and screen-sharing software.

EXCLUSIONS - The following services are excluded under this plan:

*Repair of damaged or malfunctioning equipment resulting from abuse, accident, or causes other than normal usage, including but not limited to operator error, failure of other equipment, and equipment operation in excess of design or environmental specifications.

*Replacement of blocked or broken flow cells caused by a sample or other material.

*Standard maintenance procedures as outlined in the users-manual (except during the preventative maintenance visit).

*Full methods development.

*Repair of damaged or malfunctioning computers, printers, and other peripheral equipment.