Request for Information- Smart Safe Cash Management.pdf

REQUEST FOR INFORMATION

DEPARTMENT OF HOMELAND SECURITY

CUSTOMS AND BORDER PROTECTION (CBP)

SMART SAFE CASH MANAGEMENT

REQUEST FOR INFORMATION- SMART SAFE CASH MANAGEMENT

This is a Request for Information (RFI). As part of its market research, Department of Homeland Security U.S. Customs and Border Protection (CBP) is issuing this RFI to review vendors’ capabilities and experience regarding Smart Safe cash management involving a combination or model of Cash Recycler, Coin Recycler, Deposit Machine, and drop safe and associated services, specifically courier and banking services nationwide.

The RFI is provided solely for the purposes of conducting market research in pursuant to FAR Parts 10. Accordingly, CBP reserves the right, in its sole discretion, to change, modify, amend, or revise the RFI, in whole or in part, and interested parties shall not rely on the RFI beyond the market research purpose for which it is intended. This RFI is issued for information and planning purposes only and does not itself constitute a Request for Proposal (RFP) nor does it restrict CBP as to the ultimate acquisition approach. Moreover, the RFI does not constitute a solicitation of any kind by CBP, nor is it to be construed as a commitment by CBP to issue a formal solicitation or award a contract. RFI responses will not be shared with other industry service providers.

Response to this RFI must:

• Not exceed three (3) pages.

• Include company’s point of contact, telephone number, and email address.

• Be submitted in a PDF format to CBP via electronic mail to Joseph.Ohene@cbp.dhs.gov no later than Friday, June 7, 2024, 5 PM ET.

CAPABILITY RESPONSE INSTRUCTIONS

A. TECHNICAL

Submit Technical Capability regarding the following:

1. Capacity 1.1 The Smart Safe cash management shall accommodate multiple model types of Smart Safes and courier service frequencies to accommodate differences in Point of Entry requirements regarding cash volumes and proximity to banks/vaults

1.2 The Smart Safe cash management shall include Smart Safes that are able to make change for both notes and coins.

2. Security 2.1 The Smart Safe cash management shall include Smart Safes that have at least a B-Rating, indicating that they have at least 1/2-inch-thick steel doors and 1/4-inch thick steel walls.

2.2 The Smart Safe cash management shall include Smart Safes that can be bolted to the floor.

2.3 The Smart Safe cash management shall include Smart Safes that have doors that remain secure, even in the event the door’s hinges are completely removed.

2.4 The Smart Safe cash management shall provide physical security in the form of unique, fail-proof locks.

2.5 The Smart Safe cash management shall mitigate vulnerabilities through communication integration with security regulations.

2.6 The Smart Safe cash management shall provide data encryption to ensure information is secure.

3. Networking 3.1 The Smart Safe cash management shall have the ability to “Plug and Play," meaning the safe can be used anywhere with cellular service.

mailto:Joseph.Ohene@cbp.dhs.gov%20no

4. Armored Courier Service

4.1 The Smart Safe cash management shall provide secure cash transportation.

4.2 The Smart Safe cash management shall include provisional bank credit, issued prior to physical deposit of funds into the local bank.

4.3 The Smart Safe cash management shall allow for lease or purchase of the Smart Safe equipment.

4.4 The Smart Safe cash management shall provide web portals for communicating real-time cash positions.

4.5 The Smart Safe cash management shall include Smart Safe equipment, maintenance, and service contracts.

5. Maintenance 5.1 The Smart Safe cash management shall allow port personnel to clear bill jams without the help of a third party.

5.2 The Smart Safe cash management shall include annual cleaning, inspection of validators, and cash cassettes.

5.3 The Smart Safe cash management shall provide nationwide, on-call repairs, when needed.

5.4 The Smart Safe cash management shall be easy to service and minimally disruptive to the business.

5.5 The Smart Safe cash management shall provide for keeping cash deposits secure during service calls or when bill jams are addressed.

6. Simplicity 6.1 The Smart Safe cash management shall streamline and simplify CBP’s cash deposit process.

6.2 The Smart Safe cash management shall provide concise reports of cash operations with intuitive system configuration and assignable hot keys.

6.3 The Smart Safe cash management shall provide hardware that is versatile and adaptable to the needs of each specific POE.

7. Accessories 7.1 The Smart Safe cash management shall have the ability to run on a backup power source in case primary power is lost.

8. All-in-one solution

8.1 The Smart Safe cash management shall provide a complete, managed service, including the following:

• One Monthly Fee per Device: consolidated invoicing to include service fees

• Complete Vendor Management

• Single Service and Support Provider

• Training Support and Program Management

• Dedicated Call Support

• Dedicated Implementation Project Management

• Competitive Armored Service – Expands days of service and lowers cost

9. Business features 9.1 The Smart Safe cash management shall quickly and efficiently validate bills and detect counterfeits.

9.2 The Smart Safe cash management shall provide data breakdowns by cashier, by shift, and by transaction type.

9.3 The Smart Safe cash management shall have the ability to accept coins as well as bills.

10. Banking 10.1 The Smart Safe cash management shall have banking services through a

Treasury General Account.

B. PRIOR EXPERIENCE

Provide prior experience in the last four (4) years supporting the above listed technical capability areas collectively.