Request for Information - HRBCC 8(a).pdf

Subject to FAR 15.101(c), "Request for Information” this announcement constitutes a Request for Information (Sources Sought) for information and planning purposes. Naval Supply Center (NAVSUP) Fleet Logistics Center (FLC) Norfolk’s is conducting market research to determine industry capability and interest to provide personnel, management, and services necessary for the operation of the Department of the Navy (DON) Civilian Human Resources Benefits Contact Center (HRBCC) for Office of Civilian Human Resources (OCHR) Norfolk Operations Center as required in the draft Performance Work Statement (PWS).

This is not a solicitation announcement for quotes or proposals: a contract will not be awarded from this announcement. This sources sought notice is not to be construed in any way as a commitment by the Government, nor will the Government pay for the information submitted in response.

Description of Requirement

This requirement is to provide all contact center personnel and management, and services necessary for the operation of the Department of the Navy (DON) Civilian HRBCC, a dedicated single service contact center (contractor personnel will be dedicated to the taskings within this contract). The contractor will provide the full range of support to current and separated Navy civilian employees and prospective employees. The contractor will provide technical guidance, employee entitlements, advice, and information to employees about the Federal Employee Health Benefits (FEHB), the Federal Employees Group Life Insurance (FEGLI), the Thrift Savings Plan (TSP), the Federal Dental and Vision Insurance Programs (FEDVIP), and the Federal Long Term Care Insurance Program (FLTCP).

Anticipated NAICS Code

The North American Industry Classification System (NAICS) Code for this requirement is 561422 – Telemarketing Bureaus and Other Contact Centers, and the small business size standard is $25.5M.

The Government has not yet determined whether an existing strategically sourced vehicle will be used to satisfy this requirement. Respondents should provide their business size in potential NAICS above.

Period of Performance

The anticipated period of performance for this requirement will be for one (1) Base Period of 12 months and four (4) 12-month option years estimated to commence on 1 March 2027. Contract Type: The Government plans to procure these services as Commercial as defined in FAR 2.101. The proposed procurement is a single award, Firm- Fixed-Price (FFP) contract.

Responses

The Fleet Logistics Center, Norfolk, Virginia is seeking information on qualified and experienced sources for planning purposes in an effort to derive acquisition strategy for support services detailed above and in the attached draft PWS. Submissions are not to exceed ten (10) standard typewritten pages in no less than 12-point font. All technical questions and inquiries may be submitted within the response. Reponses to this Sources Sought request shall include the following information in this format:

1. Company name, address, point of contact name, phone number, fax number and email address.

2. Contractor and Government Entity (CAGE) Code and Unique Entity ID (UEI).

3. If the services can be solicited from Seaport NxG, a GSA schedule, GSA 8(a) Stars III, provide the Seaport, GSA, or GSA 8(a) Stars III contract number.

4. Size of business - 8(a)

5. An estimated Rough Order of Magnitude (ROM).

6. A copy of SAM active registration. Must reflect Unique Entity ID (UEI), Commercial and Government Entity (CAGE), and Reps/Certs.

7. *****A copy of Defense Counterintelligence and Security Agency's (DCSA) National

Industrial Security System (NISS) verification or letter from the contractor’s Corporate Officer certifying it’s current Facilities Clearance level.*****

8. Capability statement displaying the contractor’s ability to provide the services, to include past performance information. If past performance information is provided, please include only relevant past performance on the same/similar work within the last 5 years. Please also include in past performance information the contract/task order numbers, dollar value, and period of performance for each contract/task order referenced in the response to this sources sought.

9. Statement indicating whether the company plans to be the prime or a subcontractor in support of this effort.

10. Technical questions, inquiries, and suggestions including suggested changes to the Government’s

NAICS Determination.

11. Identify conditions or issues the U.S. Government should consider or may interfere with the intention of this project.

12. Include any other supporting documentation.

Capability Statements with documentation of technical expertise must be presented in sufficient detail for the Government to determine that your company possesses the necessary functional area expertise and experience to compete for this acquisition as specified in the Draft Performance Work Statement (PWS).

Standard company brochures will not be reviewed.

Reponses to this Sources Sought request should reference N69199HRBCCFY272 and shall be submitted electronically to Kristen Dunlow at kristen.m.dunlow.civ@us.navy.mil no later than 10:00 AM EST 02 November 2026.

NOTE: Proprietary information should be clearly marked. The requested information is for planning and market research purposes only and will not be publicly released. Again, this is not a request for a quote.

Respondents will not be notified of the results. Please note the information within this Sources Sought Notice will be updated and/or may change prior to an official synopsis/solicitation, if any.

Attachments List:

Attachment I – Request for Information

Attachment II – Draft Performance Work Statement