Request for Information-AI Integration in Human and Health Services.pdf

Request for Information (RFI)

Enhancing AI Integration in Human and Health Services

AGENCY: Office of the Chief Technology Officer, Administration for Children and Families, Department of Health, and Human Services

SUMMARY

With the advent of generative technology, artificial intelligence (AI) is changing the game faster than ever before. The Administration for Children and Families (ACF), guided by the Department of Health and Human Services (HHS), invites input on leveraging AI to enhance operations across human and health services.

In alignment with the HHS Data Strategy, HHS AI Strategy, Executive Order 14110, and OMB M-24-10, ACF seeks to understand industry perspectives and offerings on use cases and guardrails for the use of AI in human services and health services. Responses will inform ACF and HHS’s AI strategic plans and guidance for staff and external constituents.

DATES

Responses are required within 30 days of publication.

ADDRESSES

Submit responses to ai@acf.hhs.gov. Please include "ACF-AI-RFI-2024" in the subject line.

OBJECTIVES

• Understand current industry offerings and practices for enhancing human services delivery with AI-enabled technologies.

• Identify innovative AI applications that can enhance interoperability within and between human services, health services and human and health services.

• Gather stakeholder insights on overcoming interoperability challenges with AI.

• Solicit industry recommendations for AI use cases and risk guardrails in public service domains.

HOW TO RESPOND

Responses do not require every question to be addressed under this RFI but please reference the domain area when responding. Submissions should be comprehensive yet concise, providing clear examples and data where applicable.

Responses to this RFI are strictly voluntary and will not affect any vendor’s ability to submit an offer if, or when, a solicitation is released. This is being issued solely for information and planning purposes and does not constitute a solicitation or obligation on the part of the Government. Neither unsolicited proposals nor any other kinds of offers will be considered at https://cdo.hhs.gov/s/hhs-data-strategy https://www.hhs.gov/about/agencies/asa/ocio/ai/strategy/index.html https://www.whitehouse.gov/briefing-room/presidential-actions/2023/10/30/executive-order-on-the-safe-secure-and-trustworthy-development-and-use-of-artificial-intelligence/ https://www.whitehouse.gov/wp-content/uploads/2024/03/M-24-10-Advancing-Governance-Innovation-and-Risk-Management-for-Agency-Use-of-Artificial-Intelligence.pdf https://www.whitehouse.gov/wp-content/uploads/2024/03/M-24-10-Advancing-Governance-Innovation-and-Risk-Management-for-Agency-Use-of-Artificial-Intelligence.pdf mailto:ai@acf.hhs.gov this time. No entitlement to payment by the Government of direct or indirect costs or charges will arise as a result of the submission of information in response to this RFI.

The Government will not be liable for or suffer any consequential damages for any improperly identified proprietary information. Proprietary information will be safeguarded in accordance with the applicable Government regulations. If you submit proprietary information, you must clearly mark “PROPRIETARY” on every sheet containing such information and segregate the proprietary information to the maximum extent practical from other portions of your response (e.g., use an attachment or exhibit). Respondents are responsible for adequately marking proprietary information in their response. All information received in response to this RFI that is marked “Proprietary” will be handled accordingly. An electronic acknowledgement of the vendor’s submission will be provided. If you do not receive an acknowledgement within one business day, please notify the point of contact listed above to ensure successful delivery.

REQUEST FOR INFORMATION

We ask industry players to share responses to any of the following questions. Responses may be general to human services and/or focused on a specific domain. We have listed illustrative domains we believe AI has opportunity to transform within human services and welcome input on others we should consider.

Illustrative transformational domains Domain Example AI Opportunities Benefits administration • Streamline eligibility determinations and renewals.

• Simplify program communication

Case management • Reduce time to complete paperwork.

• Create drafts of case notes

• Summarize case notes.

• Recommend referrals.

• Identify potential high-risk cases for early intervention

Clinical services provided alongside human services

• Personalize care.

• Support clinicians in diagnoses

• Summarize relevant research

Customer service • Triage requests

• Augment help desk services

Hotline support • Triage call queue

• Support operator research on available resources and protocols

• Recommend alerting first responders

Human services interoperability • Accelerate standards development.

• Reduce timeline to develop bilateral system integrations

Program integrity • Flag potential fraud

• Prioritize risk assessments

Public engagement • Improve accessibility.

• Augment feedback analysis Workforce development • Augment human coaching through virtual trainers.

• Support writing functions

Questions

1. What AI offerings do you provide to customers in the human services space?

Include AI-enabled features within systems that are not solely based on AI; capacity-building efforts; hiring support.

a. What information do you share about the underlying AI model, data, and code for transparency and evaluation purposes?

b. What mechanisms do you have in place for evaluating AI systems and mitigating risks, including bias?

c. How are you ensuring compliance with relevant regulations?

2. What is the level of AI literacy you generally perceive among your human services customers (prospective and existing)?

3. How is AI already augmenting human efforts in the outlined transformational areas (or any other human service area you believe is ripe for transformation with

AI)?

a. Share specific case studies with lessons learned at the state, local, tribal, territorial, and community action agency-level.

b. Share existing collateral you’ve published.

4. Share recommendations you have for leveraging AI to advance human services mission outcomes.

a. Are there examples from other sectors (e.g., healthcare, education) that the human services community can learn from?

5. How should ACF and/or HHS incentivize innovative use of AI with appropriate safeguards?

DEADLINE FOR SUBMISSIONS

Responses are required by June 30, 2024.