Pre-solicitation meeting slides.pdf

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PRE-SOLICITATION

MEETING

DFC Client Protection Procedures

Implementation & Training dfc.gov |

Welcome!

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Introductions

• Matthew Pritchard, Acting Managing Director, Senior Environmental and Social Risk Officer

• Tchelet Segev, Environmental and Social Impact Analyst

• Therese McCarry, Environmental and Social Impact Analyst

• Joshua Houston, Contracting Officer

1. Purpose and Ground Rules

2. Overview of Client Protection Principles &

DFC's CPP Status

3. Scope of Work Overview

4. Solicitation Approach

5. Draft Quote Requirements, Evaluation Factors

6. SAM.gov Registration Requirement

7. Proposed Procurement Timeline

8. Request for Feedback

9. Interested Vendors List

10. Open Q&A – 30 mins

Agenda dfc.gov | 5

Purpose & Ground Rules

Purpose: Discuss this requirement and DFC’s planned acquisition approach with interested parties. Your feedback will inform development of the solicitation.

Ground rules:

• All information shared is in draft form. No guarantee that DFC will issue a solicitation, or make a contract award, for this requirement.

• No award will be made in response to feedback provided in response to the pre-solicitation notice.

• No compensation will be provided to prospective vendors in return for providing feedback.

• DFC may solicit this requirement on a specific contract vehicle (e.g., the

GSA federal supply schedule) or otherwise exclude sources (e.g., a set aside for small business concerns) based on on-going market research.

• Please do not share any proprietary information.

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• CERISE provides a free self-assessment tool in five languages. The completed assessment will provide a baseline assessment of their current adherence to CPP indicators.

• DFC clients who fall under CPP scoping will be required to meet or represent that they will meet one of the three CPP scoring achievements, which correspond to their risk-based categorization.

Client Protection Principles (CPP) dfc.gov | 7

DFC is actively working to incorporate client protection principles into each step of the project lifecycle:

1. Determine project’s client protection risk

2. Determine project’s current alignment with client protection best practices

3. Require appropriate client protection risk mitigation actions

4. Ensure there is applicable legal language in transactions with client protection risk

5. Monitor projects for client protection risk mitigation

DFC CPP Status dfc.gov | 8

Scope of Work Overview

Objective: Recommend and implement a comprehensive plan to further incorporate appropriate CPP strategy into the investment process from origination through underwriting, informed by benchmarking against other development finance institutions.

Task Area 1: Client Protection Procedure Benchmarking and Assessment

Task Area 2: Guidance on DFC Systems Development

Task Area 3: Program Delivery, Training, and Implementation dfc.gov | 9

SOW: Key Personnel Alternative labor categories will be considered.

Extensive client protection experience equivalent to the below is desired:

• Ten or more years’ experience supporting DFIs and/or multilateral development banks in the development and implementation of environmental and social policies and procedures.

• Experience developing financial inclusion metrics with various financial service providers.

• Experience with DFI incorporation and implementation of client protection principles in screening, diligence, and monitoring.

• Knowledge of past and present client protection paradigms and data resources including the SMART Campaign, CERISE+SPTF, MFR Global Rating, ATLAS, and others.

• Knowledge of global contextual and legal requirements related to client protection.

• In depth knowledge and expertise of various client protection principles including, appropriate product design and delivery, preventing over-indebtedness, transparency, responsible pricing, fair and respectful treatment of clients, privacy and confidentiality of client data, mechanisms for complaint resolution, and governance and human resources.

• Familiarity with the IFC Performance Standards and related environmental, social, and human rights standards applied in the development finance context.

• Excellent verbal and written communication and grammatical skills.

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SOW: Deliverables

Anticipated major deliverables:

• Initial engagement on DFC systems & workplan development.

• DFI benchmarking & review of CPP best practice protocols.

• Presentation of benchmarking findings with DFC & recommendations for system improvement.

• Written internal protocols for integration of CPP in DFC due diligence & risk assessment processes.

• Guidance on the enhancement of systems to address CPP.

• Training to DFC staff on DFC CPP protocols/systems, DFI benchmarking, & CPP best practices.

• Implementation assistance with developed protocols and systems.

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• Single award.

• Labor-hour contract type.

• Period of performance is two years from the date of award. The award date is anticipated on or about July 29, 2024.

• DFC’s budget estimate is $180,000.

Solicitation Approach dfc.gov | 12

Solicitation Approach dfc.gov | 13

Quote submission and evaluation will occur in two phases, separated by an advisory downselect between phases.

This will be a best value acquisition using a tradeoff process. The non-price factors, when combined, will be significantly more important than price.

Draft Quote Requirements, Evaluation Factors

Phase IIPhase I

Vendors will submit…

DFC will evaluate…

Experience paper

Past performance references

Oral presentation

Price

PriceExperience Past performance

Downselect

Capabilities and approach

Key personnel

CVs dfc.gov | 14

SAM.gov Registration Requirement

• Prospective contractors must be registered and active in the System for Award Management (SAM) at SAM.gov to submit a quote or offer in response to any future solicitation for this requirement. Please reference Federal Acquisition Regulation (FAR) section 52.204-7 for further information.

• If not already registered, prospective vendors are strongly encouraged to start the registration process.

• DFC does not require subcontractors to be registered in SAM.gov.

• Some tips:

• Registration is free.

• For U.S. entities, a tax identification number (TIN) and CAGE code are required.

• For non-U.S. entities, an NCAGE code is required.

• Registration guides and frequently asked questions (FAQs) are available on SAM.gov.

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Proposed Procurement Timeline

• Questions/comments on statement of work.

• Questions/comments on the proposed solicitation and evaluation process.

• Any preferred contract vehicle, or solicit open market?

• Contract type: labor-hour vs. firm-fixed-price.

Request for Feedback dfc.gov | 17

Interested Vendors List (1 of 3)

NameOrganization

Ally RyderCerise+SPTF

Ala’ SahawnehFreelance Consultant

Kusi HornbergerDalberg

Anne Laure BehaghelCerise+SPTF

Nitin MadanCerise+SPTF

Oricel CamineroAchieve Consulting Group SRL

Isabelle BarresISABELLE BARRES

Gretchen BrueningSteward Redqueen

Natasa GoronjaCenter for Financial Inclusion Accion

Laura FooseCerise+SPTF dfc.gov | 18

Interested Vendors List (2 of 3)

NameOrganization

Micol GuarneriINDEPENDENT

Victoria GreeneTori Chanel Influence LLC

NEKITA ADAMSADAMS CONSULTING TOWER LLC

Samantha BolteInstitute for Development Impact

Rob IrishDeloitte

Veena Yamini AnnadanamAnkuram Social Ventures Private Limited

Lily RamsayPlanet Partnerships LLC

Peter SarathGuidehouse

James DepferDeloitte Transactions and Business Analytics LLP

Gloria JoynerGBGM Consulting LLC dfc.gov | 19

Interested Vendors List (3 of 3)

NameOrganization

Aida KhayaltdinovaDeloitte

Henry Brisibe Jr.Action Bread Group LLC

Katia LvinCadmus dfc.gov | 20

Questions

1. Regarding task 4.1.c to benchmark other DFI client protection procedures:

a. What is the scope of this exercise?

b. How many DFIs do you want to benchmark against?

c. Has preliminary research/consultations already been conducted to identify if there is willingness on the part of other DFIs to share this information and the extent to which they are willing to share?

2. Can the key personnel be 1 or 2 people instead of the 3 labor categories listed?

3. Should we plan for monthly trainings? What is the estimated number of people and applicants envisioned for the training?

4. Will travel be permitted (e.g., at least for training)?

5. Having an estimate for the timing and extent you are envisioning beyond the first 6 months of the project, plus overall budget information, would be helpful to design a strategy and implementation plan that meets your needs.

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Questions

6. A large part of the training focuses on knowledge building which lends itself well to online learning. However, there’s also an important part of skills development for both DFC staff (how do we convince financial service providers of the benefit of CP requirements) as well as financial service providers (how do I implement DFC’s requirements into practice?).

These skills-focused learning goals are best achieved through in-person workshops. Would it be possible to also include a travel budget for in-person learning?

7. Given that the perspective of DFC staff and financial service providers on CP is quite different, we feel it would be beneficial to develop training materials catered to these different audiences (although based on the same content). Is that also DFC’s expectation?

8. There is no budget indication, but the total project cost will depend strongly on the number of trainings sessions delivered. Does DFC already have a view on the expected number of sessions? And if not, is it OK for DFC if we budget the training delivery on a unit basis?

Questions?

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Contact

Joshua Houston, Contracting Officer joshua.houston@dfc.gov

U.S. International Development Finance

Corporation (DFC)

1100 New York Avenue, N.W.

Washington, D.C. 20527 USA

Resources

For more information, visit www.dfc.gov.

Contacts & Resources