REQ-6038740- S.O.W..pdf

Statement of Work

NIEHS Inclement Weather Announcement Service

The National Institutes of Environmental Health Sciences (NIEHS) is seeking a vendor to provide a turnkey auto attendant solution for an inclement weather announcement service to support a minimum of 40 simultaneous callers utilizing an existing ported telephone number, 919-541-9000.

The proposed solution shall include the following minimum requirements:

• Support a minimum of 40 simultaneous incoming callers

• Seamlessly communicate with the current NIEHS Centrex telephone system and seamlessly migrate to voice over internet protocol (VoIP) to allow for future growth.

• Housed at the vendor’s secure datacenter.

• Owned, supported, and maintained by the vendor.

• Utilize the existing NIEHS directory number (919-541-9000) for a seamless transition to the NIEHS staff.

• Incoming callers shall hear the announcement immediately without entering any additional key sequences.

• Multiple methods for designated NIEHS staff to update and change the outgoing message. These methods shall include but are not limited to 1) calling into the system, 2) using a mobile client application and 3) through a GUI interface.

• Maximum of three steps when calling in to update and change the outgoing message and include password/authentication

• End user training for a minimum of five (5) NIEHS users

• Usage time covered in the monthly recurring costs

• Disaster recovery plan for redundancy and continuity of service

• Completion and implementation within 25 business days of award

The anticipated Period of Performance shall include a base and four (4) option periods.

Specific dates are shown below:

• Base – September 1, 2021 – August 31, 2022

• Option 1 - September 1, 2022 – August 31, 2023

• Option 2 - September 1, 2023 – August 31, 2024

• Option 3 - September 1, 2024 – August 31, 2025

• Option 4 - September 1, 2025 – August 31, 2026