Regional PCMO Mentor Statement of Work.docx

STATEMENT OF WORK

REGIONAL PEACE CORPS MEDICAL OFFICER MENTOR

The Regional Peace Corps Medical Officer Mentor (Regional PCMO Mentor) position is located at the Peace Corps/Thailand regional medical hub. The Contractor reports directly to the Peace Corps Medical Officer (PCMO) Support Manager at Peace Corps/Washington’s Office of Health Services (OHS) and will provide mentoring and support to Peace Corps Medical Officers (PCMOs) in the field, temporary coverage as a PCMO at Peace Corps posts world-wide (via Temporary Duty (TDY) travel), and when not providing mentorship or temporary coverage, perform a variety of activities related to continuous clinical quality.

The required/preferred skill level of the Regional PCMO Mentor shall be a Physician or Nurse Practitioner. The Regional PCMO Mentor shall work a full-time schedule as identified in the resultant contract.

Professional qualifications

The Regional PCMO Mentor must have a valid, current, active license to practice as a Physician or Nurse Practitioner in one of the 50 United States, or country where license was obtained.

It shall be the responsibility of the Regional PCMO Mentor to maintain a current valid license to practice medicine in one of the 50 United States, or country where license was obtained, at all times during the performance period of this contract while serving as a PCMO in any country.

Functions and Responsibilities

Mentoring and Support

· Provide mentoring, support, and on-the-job training, per Medical Technical Guideline (TG) 187, as indicated and appropriate, to other PCMOs assigned to Peace Corps health units within the Region.

· Mentor PCMOs in the Region in the administrative requirements for Peace Corps health units, including, but not limited to, relevant Manual Sections, TGs, and other relevant policies.

· Counsel PCMOs in the Region in areas of diversity, inclusion, cultural appreciation and sensitivity, equity, and equality.

· Provide training on how to deal with Peace Corps Volunteer and Peace Corps Trainee (PCV/T) health issues in the context of living and working in a remote environment.

· Provide in-person and/or distance mentoring to new PCMOs in the Region to assure knowledge of Peace Corps policies and procedures and integration into the Peace Corps culture.

· Participate in the evaluation and selection process for new PCMOs in the Region.

· Design health education material.

· Present health education and training to medical as well as non-medical personnel.

Temporary PCMO Coverage:

Temporarily perform the duties and responsibilities of the PCMO at Peace Corps/Thailand or another Peace Corps post worldwide via Temporary Duty (TDY) travel. Frequent travel to Peace Corps posts worldwide as needed for durations of up to 6 weeks; possibly longer if indicated.

· Provide diagnostic, therapeutic, and preventative ambulatory healthcare services to PCV/Ts. Includes assessment, diagnosis and management of acute, episodic, and chronic illness.

· Perform comprehensive physical examinations for close of service, mid-service, and health status.

· Perform patient management/administrative duties including ordering and interpreting laboratory and diagnostic studies and referring patients for consultation when indicated.

· Prescribe pharmacologic agents and non-pharmacologic therapies that comply with the TGs.

· Provide mental health counseling to PCV/Ts.

· Promote health and prevent illness and injury by providing health information and training to PCV/Ts.

· Operate and maintain a health unit; maintain supplies of medications, health and medical equipment to meet anticipated routine and emergency medical needs.

· Maintain clinical documentation using Peace Corps’ electronic medical record, PCMEDICS, in accordance with TG 210.

· Ensure medical confidentiality and compliance with the provisions of the Privacy Act, HIPAA, the Peace Corps Manual Section on Medical Confidentiality and Medical Technical Guideline, 'Medical Confidentiality.'

· Provide 'on-call' coverage. This includes weekends and holidays for medical and/or mental health emergencies for all PCV/Ts.

· Provide mentoring and on-the-job training per TG 187 PCMO Mentoring, as indicated and appropriate, to other PCMOs assigned to the Peace Corps health unit in-country. Such training should be undertaken with the approval of OHS and in consultation with the Country Director (CD).

· Conduct country - specific site assessments when indicated.

· Participate in administrative functions including, but not limited to, staff meetings and other required personnel activities.

· Provide the CD and OHS with status reports on health and safety concerns, including objectives of the health care program and identified in-country health risks.

· Upon completion of each PCMO coverage assignment, submit summary report to OHS. Provide policy and procedural consultation and guidance on relevant Peace Corps issues.

Quality Improvement Duties

· Perform ongoing reviews of mentored PCMOs’ documentation in applicable Volunteer health records in PCMEDICS to monitor established indicators identified by the Quality Improvement (QI) department of OHS and to assure compliance with clinical standards of care.

· Participate in the analysis, interpretation, and monitoring of clinical data, and in the design and development of quality improvement and epidemiological reporting.

· Collaborate in the design of quality improvement projects.

· Assist in the evaluation of the effectiveness of the QI plan. Initiate action plans to address inadequacies.

· Participate in providing the formal performance evaluation of PCMOs in the Region.

· Assist in the development and/or update of TGs as assigned.

· Oversee the Medical Inventory process for controlled substances and specially designated medications which includes the annual evaluation/audit of the applicable documents for each Post and provision of feedback/recommendations following evaluation.

Customer Service

· Maintain relationships with many stakeholders and overseas clients. Anticipate and meet the needs of both internal and external customers of OHS services. Deliver high-quality products and services; is committed to continuous improvement.

· Liaise with PCMOs worldwide providing support for policy and administrative issues.

· Communicate with CDs, Directors of Management and Operations (DMOs) and other post staff as needed. Collaborate frequently with all OHS departments on improvement of processes and policies.

· Interpersonal Skills: Shows understanding, respect, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Miscellaneous

· Develop, prepare and present at Overseas Staff Trainings (OSTs) and Continuing Medical Education (CME) Trainings/Conferences as assigned and/or needed.

· Assist with the development and/or updating of trainings and materials for PCV/Ts such as the Volunteer Health Handbook, medical Pre-Service Training (PST) curriculum, and COVID Re-Entry.

· Develop online Mentoring course(s) on LearningSpace.

· Performance of additional duties and tasks which require PCMO experience/perspective; examples include participation in working groups convened to address Office of Inspector General (OIG) findings (for example, PCMO Satisfaction and Retention), and providing feedback to other units in the development or revision of TGs assigned to these units (for example, provided feedback to QI with the revision of TG 113 Clinical Documentation Review).

· Must be able to obtain a US Visa.

· COVID-19 and Other Flexibilities: If there is a time at post, due to the COVID-19 pandemic or for any other reason, when there are limited or no Peace Corps Trainees and/or Volunteers (jointly referred to as “Volunteers”) at Peace Corps/Thailand, the PSC may be temporarily assigned during that period, as determined by the Peace Corps Country Director, to carry out additional duties and responsibilities in furtherance of the goals of the Peace Corps in order to enhance the ability of Peace Corps Volunteers to perform functions under the Peace Corps Act, including facilitating a safe environment in order for the successful return or increase of Volunteers.

This temporary assignment may require the PSC to provide services and/or support beyond what is listed in their current Statement of Work (SOW). The services and/or support may take many forms, examples of which may include but are not limited to, training, providing administrative, technical, medical, and/or operational assistance, building on host country programs, etc. This temporary assignment also may require the PSC to provide these services and/or support to individuals/organizations other than those listed in their current SOW such as host country government, partner organization(s), community member(s), staff, and/or contractors.

· Performs other duties as assigned.

Other

· The Contractor may be requested by the Peace Corps to a) perform one or more temporary assignments (TDYs) at another Peace Corps post or Headquarters, or b) transfer permanently to another Peace Corps post or Headquarters during the period of performance of this Contract. Any such TDY or transfer shall be subject to the agreement of the Contractor. If a transfer is approved, either the contract will be bi-laterally modified or a new contract will be awarded. If a transfer is approved and a new contract is awarded, the Statement of Work from this contract will be carried forward into any resulting new contract issued by the gaining post/Headquarters.

· The Contractor may be requested by the Peace Corps to perform one or more temporary details with another Agency of the United States Government (USG) or with a Peace Corps Headquarters office or a post other than the post of assignment to perform work that may be specifically in line with or may add to the Statement of Work specified in this contract. Any such detail shall be subject to the agreement of the Contractor and must be approved in advance in accordance with Peace Corps policies and/or procedures.

· To the extent the Contractor is allowed to operate a U.S. government owned, leased, or rented vehicle (GOV) to perform their job duties, the Contractor must operate that vehicle safely at all times and only operate it for official business purposes as defined in 31 USC 1334 and Peace Corps Manual Section (MS) 522 Motor Vehicle Use and Insurance. The Contractor must also follow any post-specific policy/policies on the use GOVs – including complying with any medical and/or training requirements the policy/policies specify.

· The Contractor is encouraged to refrain from texting or from engaging in any behavior that distracts attention from driving safely at any time. Except in an emergency situation, Contractor shall not text message (i) when driving a GOV; (ii) when driving a privately-owned vehicle (POV) while on official government business; or (iii) while using electronic equipment supplied by the government while driving any vehicle (even during off-duty hours).

· The Contractor is required to follow any workplace health and/or safety rules indicated for their position specified in a Peace Corps policy/policies (whether implemented under a Peace Corps Manual or Procedures/Program thereunder, Interim Policy Statement, a Medical Technical Guideline, a Peace Corps Headquarters official notice, and/or a post-specific Policy or Management Notice) – including complying with any medical and/or training requirements the policy/policies specify.

February 2023