RAWS 2024 PWS NATS_completed.pdf

Performance Work Statement (PWS) NATS Radar Feeds

22 Aug 2024

1. DESCRIPTION OF SERVICES

1.1. BACKGROUND. This Performance Work Statement (PWS) establishes and defines the requirements for radar data feed from the NATS Cromer and Claxby Radars, and use of that data for control of USAF Air Traffic Control (ATC). The supplied radar data will be plugged into the Standard Terminal Automations System (STARS) to allow the 48th Fighter Wing’s ATC and Aviano Air Base’s Air Control Squadron to provide ATC service from Lakenheath to the 323 Military Training Area (MTA). The 48th Fighter Wing along with the 100th Air Refueling Wing and their organizations provide premier air combat and refueling capabilities in defense of the UK, EU, and their allies. The 48th Operations Support Squadron (OSS) provides Air Traffic Control service to RAF Lakenheath and RAF Mildenhall, 24 hours a day 365 days a year.

These services include support for:

a) Primary Surveillance Radar (PSR) and Secondary Surveillance Radar (SSR) data providing an air picture to increase the air picture available to Lakenheath’s Air Traffic Control (ATC) from 60 NM to 100 NM, including the 323 North Sea Military Training Area (MTA).

b) PSR/SSR data compatible with Standard Terminal Automations System (STARS).

1.2. SCOPE. Install, commission, and provide, a continuous radar data feed from the NATS Cromer and Claxby radars to RAF Lakenheath’s Radar Approach Control, Standard Terminal Replacement System (STARS), in building 1392. The radar data will be used to increase the air picture available to Lakenheath’s Air Traffic Control (ATC) from 60 NM to 100 NM, including the 323 MTA. The radar data will be provided via a hi-speed fiber optic connection. The radar feed will also be sent from RAF Lakenheath to the Aviano Air base to be used for training purposed in the 323 MTA.

1.3. SPECIFIC SUPPORT SERVICES.

1.3.1. Task 1 – Provisioning, Installation & Commissioning of NATS Cromer and Claxby Radar Feed

1.3.1.1. The contractor shall provide the RAF Lakenheath (RAFL) with the Radar Service from the Cromer and Claxby Radars station. Feed will be brought to facility 1392 on RAFL.

1.3.1.2 Installation of NATS Cromer and Claxby Radars feed and necessary network equipment into building 1392. The contractor shall provide the configuration the network equipment to Air Force engineers to ensure incorporation with existing Standard Terminal Automations Replacement System (STARS). All tools, materials, technical manuals, etc., shall be provided by the contractor.

1.3.1.3 Installation shall be such that commissioning of the Radar feed is achieved and verified by government engineers. AFTO 747 Cyberspace Infrastructure System Acceptance is the commissioning document used as acceptance of commissioning.

1.3.1.4 Commissioning shall ensure NATS Cromer and Claxby Radars feed will meet all legal performance requirements as defined by in country regulations (CAA) for flight safety and Radar Surveillance Standards.

1.3.1.4.1 NATS shall record and retain the Radar Data in accordance with CAA regulatory requirements. This should be accomplished IAW CDRL A001.

1.3.1.5 Contractor will bear cost of installation or commissioning of any equipment upgrade not requested by the government. The government may keep spare equipment on premises, if agreed upon and properly inventoried, by both the contractor and the government.

1.3.1.6 Contractor shall limit unnecessary equipment upgrades as to not interfere with Uptime rates and coordinate with the government a minimum of 30 days prior to the request to installation and commission of new equipment to ensure coordination with local air traffic control. The government bears the right to defer installations to later dates.

1.3.1.7 Contractor shall provide all appropriate documentations in order for the Customer to meet Air Force equipment and records management requirements from AFI 33-322 to the government prior to acceptance of service. This should be accomplished IAW CDRL A002.

1.3.2. Task 2 – NATS Data Feed and Support Service

1.3.2.1. Contractor bears responsibility to provide 24-hour customer support for NATS Cromer and Claxby Radars and Network Service. The contractor will use reasonable commercial endeavors to provide a monitoring and telephone support service to the government on a 24 hours per day, seven days per week, basis.

1.3.2.2. The contractor shall immediately contact the government in the event of failure via this government-specified telephone number and email contact: 48oss.osar@us.af.mil or commercial +44 01638 523760.

1.3.2.2.1 Except where there is a failure of the service related to government owned equipment, not provided by the contractor.

1.3.2.2.2 Except, where a planned interruption has been established through prior coordination and approval with the government.

Upon government request, a status update addressing the issue must be provided to the government within 24 hours.

1.3.2.3. Contractor bears responsibility to provide maintenance support for NATS Cromer and Claxby Radars and the associated Network Service. The contractor will provide a maintenance service for the repair of the equipment on a unit exchange basis. The Contractor is expected to provide the maintenance services during its normal business hours (between the hours of 9 am and 5 pm), but may at the contractor’s discretion, provide the maintenance services outside normal business hours, if requested by the government.

1.3.2.4. Contractor shall diagnose, repair, and advise the government of reasons for any fault or failure associated with the NATS Cromer and Claxby Radars and Network Service by reasonable commercial endeavors, except where otherwise requested by the government.

1.3.3 Task 3 – Reporting Outages and Planned Interruptions

1.3.3.1. The contractor shall report known issues with the NATS Cromer and Claxby Radars to government.

1.3.3.1.1. In the event of defects with the NATS Cromer and Claxby Radars, the contractor shall investigate and use reasonable commercial endeavors to fix such defects and failures promptly and efficiently; costs are the responsibility of the contractor. Availability is based upon 8,760 total hours per year (non-leap year).

1.3.3.1.2. Reporting known issues to the government shall occur within 30 minutes of fault of failure of NATS Cromer and Claxby Radars via point of contact telephone and email 48oss.osar@us.af.mil or commercial +44 01638 523760.

1.3.3.1.3. All reasonable commercial endeavors shall be exercised to achieve the 98% uptime rate for radar feeds.

1.3.3.2. The government shall report detected issues with the NATS Cromer and Claxby Radar services to the contractor.

1.3.3.2.1. In the event the government notices a loss of radar feed and has not received notification from the contractor regarding equipment failure, the government will determine if loss is associated with the government equipment prior to contacting the contractor.

1.3.3.2.2. Government will notify the contractor within 30 minutes of determination that loss of radar feed is not due to government equipment.

1.3.3.3. Loss of service due to failure of or other defect in Network Service:

1.3.3.3.1. Shall be reported, via POC telephone and email, by the contractor to the government within 30 minutes of fault or failure, upon the failure or defect coming to its notice. The contractor shall refer the government to the third party responsible for such circuits using all reasonable endeavors to procure restoration of the Network circuits in accordance with the arrangements commonly existing between the contractor and that Third Party.

1.3.3.3.2. Where a loss of service occurs and the contractor has not reported a loss of service to the government, the government will determine if loss is associated with the government equipment prior to contacting the contractor. Once the determination that government equipment is not the cause of the loss of service, the contractor will be contacted within 30 minutes.

1.3.3.4. For planned breaks in service, the contractor shall give the government a minimum notice of 14 days and provide the government with an estimate of the extent of the planned break in service, facility interruption, and reduced redundancy of the Network Service.

1.3.3.4.1. In the case of an emergency, the contractor shall notify the government in advance with an estimate of the extent of the break in service via government POC phone number and email address.

1.3.3.4.2. The contractor will consider any deferral requested by the government any deferral requested by the government of a planned break to allow sufficient time for government to meet safety of flight requirements and handoff of aircraft controlled in the airspace the NATS Cromer and Claxby Radars provides or to meet military mission planning requirements.

1.4. DELIVERABLES.

All deliverables shall be produced using prescribed formats, software tools and software versions as approved by the Government. All deliverables shall meet professional standards and the requirements set forth in contractual documentation. Failure to provide deliverables correctly will be cause for resubmission by NATS.

DATA

Item Number

PWS Paragraph Title Delivery Date/Description

A001 1.3.1.4.1 NATS Cromer and Claxby Radars recording.

As needed by the customer IAW CAA compliance. Recordings should be kept for a minimum of 2 years. NATS should provide a POC email and phone number where the request should be sent.

A002 1.3.1.7 Technical manuals, drawings and or blue prints if applicable, acceptance and certification data or documentation for Installation & Commissioning of NATS Radar feed.

Due IAW AFI 33-322. This deliverable should be provided during the last day, once the feed has been installed, adapted into system, and tested for serviceability, but prior to signing acceptance of feed.

1 hard copy shall be provided for acceptance of the NATS feed. 1 soft copy shall be provided on CDR or DVDR or via email to

UDG_48OSS.OSAM_ATCALS

@us.af.mil

2. SERVICES SUMMARY

The Service Summary is provided as a tool for identifying major requirements of the contract, where they can be found in the PWS, and the performance standard that must be attained.

Performance Objective PWS Para Performance Threshold Commissioning of NATS Cromer and Claxby Radars Feed

1.3.1 Documentation and training will be given to

Customer prior to acceptance of Service.

AQL: NATS shall provide 1 hard copy and 1 soft copy of all documents and training for the purpose of meeting Air Force equipment and base records management regulations.

24-hour Contact Support 1.3.2.1 Contractor provides 24-hour manned telephone number with alternate email address with a specific response to inquiry within 24 hours.

100% of the time.

Prompt Correction of Defects and Failures/Outages

1.3.3.1.1 In the event of defects with the NATS Cromer

and Claxby Radars, the contractor shall investigate and use reasonable commercial endeavors to fix such defects and failures promptly and efficiently.

AQL Availability should be maintained at 98%

(based upon 8,760 total hours per year (non-leap year).

CDRLs 1.4 All deliverables shall be produced using prescribed formats, software tools and software versions as approved by the Government. All deliverables shall meet professional standards and the requirements set forth in contractual documentation. 95% compliance rate for the contractor to provide the required deliverable within the timeframe IAW PWS requirements with an accuracy rate of 100% is acceptable.

3. GOVERNMENT-FURNISHED PROPERTY AND SERVICES.

3.1. The details of any and all security documentation maintained and developed under this contract will become and remain the property of the government.

3.2. The Government will provide contractor personnel escorted access to RAF Lakenheath, Building 1392 as a minimum. The Government will provide contractor personnel escorted access to other areas on an as needed bases, including coordination with host base support functions.

4. GENERAL INFORMATION.

4.1. Contractor Knowledge.

4.1.1. Hardware: necessary for the commissioning of NATS.

4.1.2. Software. Expertise in the following software is required: Linux, ASTERIX.

4.1.2.1. Communication and information systems

4.1.2.2. The radar feed as it is presented on NATS network – multicast signal.

4.1.3. The Contractor shall make every effort to retain personnel in order to ensure continuity until contract completion. If it should become necessary to substitute or replace personnel, the Contractor shall immediately notify the QAP in writing of any potential vacancies. The Contractor shall submit the resumes of all potential personnel selected to perform under this contract to the QAP for Government review and acceptance/rejection. The contractor shall inform the Government of what projects or assignments might be affected with a change in personnel.

4.2. PERIOD OF PERFORMANCE. Oct 2024 - Sep 2025; one (1), 365-day base year, with four (4) subsequent option years.

4.3. PLACE OF PERFORMANCE. RAF Lakenheath, building 1392.

4.4. HOURS OF WORK. The contractor shall perform the services required under this contract during the following hours:

4.4.1 Normal Base Hours. Base hours of operation are 07:30 – 16:30. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.4.2. Federal Holidays. The contractor will not be required to work the following United States federal holidays:

New Year’s Day January 1 Martin Luther King’s Day 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Independence Day July 4 Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11 Thanksgiving Day 4th Thursday in November Christmas Day December 25

Note: When the holiday is on a Saturday, the preceding Friday will be the US Holiday. When the holiday is on a Sunday, the following Monday will be the US Holiday.

4.4.2.1 UK Holidays. The contractor will be required to provide NATS Data Feed and Support Service on the following UK holidays:

New Year 1 January Good Friday Friday before Easter Easter Monday Monday after Easter ̀ May Day Bank Holiday 1st Monday in May Spring Bank Holiday Last Monday in May Queen’s Birthday (MOD only) Day after Spring Bank Holiday Summer Bank Holiday Last Monday in August Christmas Day 25 December Boxing Day 26 December

4.4.3. Performance of Services During Crises Declared by the National Command Authority or Overseas Combatant Commander.

4.5. SECURITY REQUIREMENTS.

4.5.1 Host Agency Check (HAC) Vetting. All local national contractor employees must undergo Host Agency Check (HAC) vetting prior to access to RAF installations. All employee information shall be relayed to the requiring activities’ HAC manager for processing. Required documents will be distributed with agreement/award and shall be completed and returned to the HAC Manager/COR assigned (located in the transmittal document) within five (5) days. Documents include but are not limited to NAC Cover Sheet; AF Form 2583, Request for Personnel Security Action; USAFE IMT 19, Residency Check for Employment with the United States Air Forces in Europe; Basic Check Verification Record (BCVR); and Ministry of Defense Liaison Office (MODLO) Proforma Packet for Security Clearance. If MODLO Proforma Packet is required (for foreign nationals), contractor personnel will receive an online application link via the personal email address provided. Contractor employees are required to complete online application for background check within five (5) calendar days of receipt. If contractor employees do not receive the email within seven (7) days, they shall notify the HAC manager. During processing of background check, Defense Vetting Agency (DVA) may contact the employee via email, phone or post to request further information. DVA may take up to eight (8) weeks to process so employees are responsible to be proactive in checking personal emails (to include junk mail). Approved security clearance is valid for five (5) years. The Government will not accept any employee with a federal conviction (or host nation equivalent) in their background check. Contractor employees that are U.S. citizens will complete all required documents except MODLO Proforma Packet. Security clearance will be processed with requiring activity’s Security Manager.

4.5.1.1 All paperwork is approved by the HAC manager, then forwarded to the 48th Security Forces Squadron (SFS) for processing. The HAC manager will receive an email confirmation when 48 SFS submits the documents to MODLO. At that time, the employee may receive a “Red Top” escorted temporary installation pass. Upon completion of MODLO checks, the employee may receive a “Green Top” unescorted installation pass.

4.5.1.2 Project Superintendent and Portfolio Manager, at a minimum, shall obtain escort privileges to escort subcontractors required to access project sites.

4.5.1.3 Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Persons later found to be undocumented or illegal aliens will be remanded to the proper authorities. The contractor shall not be entitled to any compensation for delays or expenses associated with complying with the provisions of this clause.

Furthermore, nothing in this clause shall excuse the contractor from proceeding with the contract as required.

4.5.1.4. All employees working in Personnel Database Management will have a National Agency Check or host nation equivalent. The results of the check shall be provided to the CO. The Government will not accept any employee with a federal conviction (or host nation equivalent) in their background check.

4.5.2 Badges. The contractor is required to provide identification badges for their employees. All contractor personnel shall wear these badges while on duty on the government site. Badges are required to identify the individual, company name, and be clearly and distinctly marked as contractor. Size, color, style, etc. are to be mutually agreed to by contractor and government. The contractor’s identification badge will not be used as an entry requirement for installation entry or into any government designated controlled or restricted area.

4.5.3 Base Pass Requirements. The contractor is required to submit a roster of all employees who will require access to the installation within 5 days of issuance of an agreement/award. The roster will include the full name, current address, date of birth of all contract personnel that will require access. Additionally, individuals must submit their United States Social Security Number (SSN) passport number or two other documents (i.e. driver’s license and national insurance number) with corresponding issue and expiration dates. Please note that unescorted base passes estimated 90 calendars days to process.

4.5.4 Access to Installation During Force Protection Conditions (FPCONs). Access to the installation during various FPCONs. Contractors will be assigned a mission essential designation IAW requirements contained in AFMAN 31-113. Only the installation commander or the unit commander requesting contract support will assign the mission essential designation.

4.5.6 Safeguarding Unclassified Information. All resources (e.g. maps, publication/instructions, photos) provided by the government to assist the contractor in the performance of their contract will be surrendered upon termination of employment or the end of the contract performance period.

4.5.7 Non-Disclosure Agreements. To safeguard information, the contractor shall enter into non-disclosure agreements with the responsible local security manager.

4.5.8 Privacy Act. Work on this project requires that personnel have access to Privacy Information.

Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

4.6. QUALITY ASSURANCE. According to the applicable Federal Acquisition Regulation, Inspection of Services clause and the NATS Cromer and Claxby Radars Quality Assurance Surveillance Plan; the Government will evaluate the contractor’s performance under this contract. Any action taken by the COR, as a result of surveillance, will be according to the terms of this contract and PWS.

4.7 QUALITY CONTROL. Contractor shall develop and maintain a quality program to ensure services are performed in accordance with commonly accepted commercial practices for commissioning, operation and maintenance of the NATS Cromer and Claxby Radars feed. The contractor shall develop and implement procedures to identify and prevent defective services from recurring. As a minimum, the contractor shall develop quality control procedures that address the areas identified in paragraph 2, Service Summary.

The government evaluator must have a specific quality control inspector to receive customer complaints.

However, the Government reserves the right to perform additional inspections as necessary, utilizing the Government’s Quality Assurance Surveillance Plan (QASP) and the inspection/acceptance provisions in the clause FAR 52.212-4 Contract Terms and Conditions -- Commercial Items.

4.8. PHYSICAL SECURITY. The contractor shall safeguard all government owned equipment and materials in the contractor’s possession or used in the day-to-day performance of the contract.

4.9. CONTRACTOR-FURNISHED ITEMS AND SERVICES. Except for those items specifically stated in paragraph 3 as government-furnished, the contractor shall furnish everything needed to perform this contract.

4.10. Government-Furnished Training. Level 1 Anti-terrorism Training: All employees under this contract must complete Level 1 Anti-terrorism training located at http://jko.jten.mil/courses/atl1/launch.html and have certificates available upon request from the COR. All new employees hired by the Contractor to perform under this contract after the commencement of the period of performance, must complete Level 1 Anti-terrorism training.

4.11. eCMRA - CONTRACTOR MANPOWER REPORTING APPLICATION. Section 2330a of title 10, United States Code (10 USC 2330a), requires the Secretary of Defense to submit to Congress an annual inventory of contracts for services performed during the prior fiscal year for or on behalf of the Department of Defense (DoD) by 31 Oct. The inventory must include the number of contractor employees using direct labor hours and associated cost data collected from contractors. Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data. Contractors for other than Army components can visit https://afcmra.hqda.pentagon.mil/Help/Full_User_Guide.pdf to review user manuals and gain an understanding about the data fields that will be included in the reporting structure that is hosted at http://www.ecmra.mil/.

http://jko.jten.mil/courses/atl1/launch.html https://afcmra.hqda.pentagon.mil/Help/Full_User_Guide.pdf http://www.ecmra.mil/