R3114361 PWS AMD01 02_18_2011.pdf

ITSS ORDER ID: R3114361, Amendment 01 February 18, 2011

PERFORMANCE WORK STATEMENT

U.S. ARMY, EUROPE (USAREUR) INFORMATION TECHNOLOGY TRAINING (AE-ITT) PROGRAM

1. 0 BACKGROUND

USAREUR requires a cost-effective, theater-wide Information Assurance (IA) and Information Technology (IT) training contract for all DoD activities that offers hands-on, state-of-the-art instruction provided by certified training professionals. This training contract is in support of the Army Europe - Information Technology Training (AE-ITT) Program. The AE-ITT Program is centrally managed by the USAREUR G6 and covers the IT training requirements for USAREUR’s Title 10 Area of Responsibility (AOR). This joint program supports the different branches of the U.S. military and their various commands/units that are geographically dispersed across the U.S. European Command (USEUCOM) and U.S. Africa Command (USAFRICOM) AORs. The AE-ITT program consists of two training areas:

A. Information Technology Training Program (ITTP): Includes commercially available and Army-specific training courses.

B. Information Assurance Training Program (IATP): Includes commercially available courses and industry standard certifications that map to the Army’s Information Assurance requirements under Department of Defense Directive 8570 (DoDD 8570) and applicable Army Regulations.

The overarching aim is to offer an enterprise IT/IA training capability that provides flexibility in meeting the myriad of IT training needs of the IT workforce across the AOR. Demand for relevant training is increasing due to the military’s in-sourcing initiatives, changing technologies, and increased requirements for certifications that are necessary to comply with IA guidance and regulations.

The training solutions provided under this contract must enable the U.S. military to develop and maintain a skilled, competent IT professional workforce for the 21st century through offerings that enable personnel to learn new skills;

improve existing capabilities; enhance personal and professional development; and provide access to the necessary courses and certification tests which allow personnel to meet Department of the Army (DA) and Department of Defense (DoD) mandated training and certification requirements. This requirement is not intended to duplicate centrally funded Army programs, such as Career Program 34 (CP-34), but rather provide organizations located in the USAREUR AOR a means of offering locally affordable training to their OCONUS IA/IT workforce.

The AE ITT program’s purpose is to ensure that relevant training is available to all of the USEUCOM and USAFRICOM IA and IT workforce (military, civilian, foreign nationals and contractors), privileged users, specialty positions, and IA managers to comply with computing environment and IAT/IAM requirements of Department of Defense Directive 8570.01 (DoDD 8570.01). Furthermore, this contract supplements the CP-34 program training and supports the U.S. military’s responsibility for ensuring that AR 25-2 and the current IA Training Best Business Practices (BBP) are implemented throughout the theater of operations.

2.0 SCOPE

The scope of this effort will provide ITTP, IATP, relevant Army-specific technical training capabilities, and incidental support services to meet the training and certification testing needs of DoD personnel from USAREUR;

5th Signal Command (5 SIG); USEUCOM; USAFRICOM; IMCOM-Europe; and HQ, U.S. Air Forces in Europe

(USAFE).

The scope of such requirements include offering certification courses and testing services for DoDD 8570.01 baseline certifications (reference Appendix A) such as A+/Net+/Sec+/CISSP, CISM, etc.; and computing environment certifications such as MCITP, Brocade, CISCO, Microsoft etc. and offering other relevant certification courses such as Information Technology Infrastructure Library (ITIL), Project Management Professional (PMP), and vendor-specific certification courses necessary for personnel to gain and maintain skills and knowledge with the applicable computing environments for which they are responsible.

3.0 PERFORMANCE OBJECTIVES, GOALS AND OUTCOMES

Current industry standard certifications referenced throughout this document, in terms of certified training requirements and personnel requirements, are subject to change based upon emerging technology and Government mandates. The Government is seeking a solution that can accommodate such change through periodically refreshing the certification courses and test offerings provided under this contract to keep pace with evolving needs of the IA/IT workforce and mission demands.

The AE-ITT Program requires a solution that provides for the following:

1. Training Services (Paragraph 3.1) – Train to enable users’ adequate instruction including applied exercises resulting in the attainment and retention of knowledge, skills, and abilities regarding the functionality of systems capabilities they operate and maintain. Training will be provided via onsite classrooms, virtual classrooms, commercial classrooms, and/or deployed downrange classrooms.

2. Testing Services (Paragraph 3.2) – Manage and administer the Government provided and hosted Prometric and/or Virtual University Enterprise (VUE) Certification systems, site set-up, student coordination, proctoring, and testing administration. Manage and administer Contractor provided testing systems, to include site set-up, student coordination, proctoring, and testing administration via Contractor provided industry certifying organizations such ISC2, ISACA, CompTIA, and PMI, via certified training sites and/or on-line examination.

3. Certification Voucher Services (Paragraph 3.3) - Administer and provide certification vouchers for applicable AE ITT courses including registration and verifying student eligibility.

4. Learning Management System (LMS) Operations and Maintenance Support and Update (Paragraph 3.4) – Operate and Maintain (O&M), and update the Government provided Learning Management System (LMS) database/Web portal to ensure accurate, valid, and consistent records/registrations of the AE ITT system. The LMS is written in .NET language using SQL server.

5. Custom Program of Instruction (POI)/Custom Built Categories (Paragraph 3.5) – Develop custom courseware services and content management to support the AE ITT IA and IT workforce.

6. Program Administration (Paragraph 3.6)- Provide overall cost-effective services to effectively support and administer the AE-ITT Program. This objective is to provide a solution that supports the effective management and administration of the AE-ITT Program in a timely, responsive manner.

7. Course Voucher Services (Paragraph 3.6.7) Coordinate course(s) for individual(s) within their local commuting area (if feasible). These courses would be required due to either an urgent need or a lack of the required number of people to offer a course. The Contractor will obtain the required course(s) after approval by the Government and be reimbursed for the costs.

The Contractor shall provide all manpower, management, equipment, supplies, materials, transportation, facilities management, and supervision required to meet the requirements and objectives outlined below. The Contractor’s course price will be fully loaded and include all the necessary manpower, management, equipment, supplies, materials, transportation, and facilities management. The Program Administration will include all costs for Course Voucher Services, Program Administration, and the O&M and upgrade of the Learning Management System..

In order to assist potential offerors in preparing their response, the Government is providing information describing the Government’s required objectives to provide flexibility in proposing cost-effective solutions, tasks, deliverables, and activities to meet the Government’s needs. All offerings must be in the English language.

3.1 Training Services

This objective is to provide a solution that supports the delivery of state-of-the-art, instructor-led training in physical classroom environments. It encompasses the delivery of introductory through advanced level courses with adequate instruction and applied exercises resulting in the attainment and retention of knowledge, skills, and abilities regarding the function, operation, and maintenance of the systems and computing environment(s) for which the individuals are responsible. Classroom instructor-led training shall be comprised of ITTP and IATP. Specific training courses, training dates and times will be coordinated with the Government Representative throughout the course of performance.

Under this objective, all training will be provided via onsite classrooms, virtual classrooms, and offsite classrooms.

The Contractor shall deliver program and classroom support services as well as instructor-led classroom training in the AE-ITTP Government classroom locations. In addition to providing training in Government hosted facilities, the Government requires the Contractor to provide alternate training classroom capabilities via non AE-ITT Government locations. This would include IA/IT training offerings in commercial classrooms that are hosted by the

Contractor on a regular basis via the local economy throughout the Europe AOR. The Government envisions Government hosted, Contractor provided training offerings shall be priced to reflect economies of scale through innovative pricing strategies.

3.1.1 Training Services for the Information Technology Training Program (ITTP)

The Contractor’s solution for ITTP training shall include providing commercially available training courses for relevant vendor training: Knowledge Management Training; Information Technology Infrastructure Library (ITIL) training, Project Management training and Career Program Management 34 (CP-34). The solution shall include providing commercially available instructor services to conduct technical training on Army-Specific curriculum furnished by the Government. Content provided under the ITTP ranges from commercial off-the-shelf courseware to the delivery of technical instruction using custom developed curriculum on topics covering Army-specific IT functional roles. Content includes but is not limited to the following courses:

a) Office and SharePoint Integration; Microsoft Applications

b) Enterprise Project Management

c) ITIL

d) Career Program – 34 (CP-34) Specific Courses

1) SharePoint Server

2) Project Management & Project risk Management

3) Advanced IT Project Management

All ITTP Training shall consist of Technical Training days using Government furnished classroom(s) and equipment or in a commercial setting classroom. Note:

a) The Government will furnish the courseware for Army-Specific Training.

b) The Contractor shall provide all commercial-off-the-shelf (COTS) course materials, instructor slides, exercises, and classroom setup guides.

c) The Contractor shall be responsible for printing and distributing the materials.

a. The Contractor shall collect and dispose all obsolete materials

Note: Training day pricing must be all inclusive and include the complete cost of courseware, courseware printing and distribution/shipping, instructor costs, and travel costs. The cost of training should be priced for training in Government furnished facilities. If a class must be conducted at an offsite location (other than Government provided) the Contractor will be reimbursed for these costs.

3.1.1.A ITTP COTS Training (Contractor furnished courseware) Courses include but not limited to: Office and SharePoint Integration

Microsoft Applications Microsoft Win7 Enterprise Project Management Non MOC Microsoft Back Office Training Applied Project Management

Class Hours: 08:00-17:00hrs Eight teaching hours per day. Trainer required to arrive one hour prior to class and remain 30 minutes following class.

Contractor prepares and distributes all courseware materials for up to 16 students with a minimum of 12 students.

3.1.1.B ITTP COTS Training (Contractor furnished courseware)

Courses include but not limited to: ITIL

Class Hours: 08:00-17:00hrs Eight teaching hours per day. Trainer required to arrive one hour prior to class and remain 30 minutes following class.

Contractor prepares and distributes all courseware materials for up to 16 students with a minimum of 12 students.

3.1.2 Information Assurance Training Program (IATP)

The Contractor’s solution for IATP training shall include providing commercially available training courses for relevant vendor training: Knowledge Management Training; Information Technology Infrastructure Library (ITIL) training, Project Management training and Career Program Management 34 (CP-34). The solution shall include providing commercially available instructor services to conduct technical training on Army-Specific curriculum furnished by the Government. Content provided under the IATP ranges from commercial off-the-shelf courseware to the delivery of technical instruction using custom developed curriculum on topics covering Army-specific IT functional roles.

The Contractor’s solution for the IATP shall include providing commercially available training courses and government provided training courses that map to the Army’s Information Assurance requirements under DoDD 8570 and applicable Army Regulations. Content includes but is not limited to the following types of courses:

a) Government/Army Specific Training

1. Information Management Officer, Telecommunication Control Officer, Organizational Unit Administrator, DoD IA Certification and Accreditation Process, Information Assurance Managers Course

b) COMPTia A+

c) COMPTia Network +

d) COMPTia Security +

e) Security Certified Professional

f) Certified Information Systems Security Professional (CISSP)

g) Certified Information Systems Auditor (CISA)

h) Certified Information Security Manager (CISM)

i) CISCO

j) Microsoft

k) Information Assurance Tools Courses

All IATP Training will consist of Technical Training days using Government furnished classroom(s) and equipment. Note:

a) The Government will furnish one master copy of the courseware for IATP Government/Army-

Specific Training.

b) The Contractor shall provide all commercial-off-the-shelf (COTS) course materials, instructor slides, exercises, and classroom setup guides.

c) The Contractor is responsible for printing, distributing and proper disposal of the materials for both

IATP Government/Army-Specific and COTS-based training.

Note: Training day pricing must be all inclusive and include the complete cost of courseware, courseware printing and distribution/shipping, instructor costs, travel costs, and administrative.

The cost of training should be priced for training in Government furnished facilities. If a class must be conducted at an offsite location (other than Government provided) the Contractor will be reimbursed for these costs.

3.1.2.A IATP Army-Specific Training (Government furnished courseware) Courses include but not limited to: IA Managers and Staff, TCO, IMO, DIACAP, OU

Administrator Class Hours: 08:00-17:00hrs Eight teaching hours per day. Trainer required to arrive one hour prior to class and remain 30 minutes following class

Contractor prepares and distributes all courseware materials for up to 16 students with a minimum of 12 students.

3.1.2.B IATP COTS (Contractor furnished courseware) Courses include but not limited to: CompTIA A+

CompTIA Network + CompTIA Security +

SSCP

Class Hours: 08:00-17:00hrs Eight teaching hours per day. Trainer required to arrive one hour prior to class and remain 30 minutes following class.

Contractor prepares and distributes all courseware materials for up to 12 students and a minimum of 9 students.

3.1.2.C IATP COTS (Contractor furnished courseware) Courses include but not limited to: CISSP

CISM

CISA

CEH

Class Hours: 08:00-17:00hrs Eight teaching hours per day. Trainer required to arrive one hour prior to class and remain 30 minutes following class.

Contractor prepares and distributes all courseware materials for up to 12 students and a minimum of 9 students.

3.1.2D IATP COTS (Contractor furnished courseware)

Courses include but not limited to: CISCO Official Curriculum, Class Hours: 08:00-17:00hrs Eight teaching hours per day. Trainer required to arrive one hour prior to class and remain 30 minutes following class.

Contractor prepares and distributes all courseware materials for up to 12 students and a minimum of 9 students.

3.1.2.E IATP COTS Training (Contractor furnished courseware) Courses include but not limited to: Microsoft Official Curriculum (Certification

Courses) Class Hours: 08:00-17:00hrs Eight teaching hours per day. Trainer required to arrive one hour prior to class and remain 30 minutes following class.

Contractor prepares and distributes all courseware materials for up to 12 students and a minimum of 9 students.

3.2 TESTING SERVICES

3.2.1 The contractor is responsible for administering testing through Government provided Prometric and/or Pearson VUE and must also be certified to deliver any exams in that capacity. For testing services, the Contractor is responsible for site set-up, student coordination, and proctoring of DoD and Army required certification tests with Pearson VUE and Prometric testing at all AE IT Training sites. Testing services will also require the following:

A. Provide any US/International rated exam vouchers for computing environment certification where government requires them to do so.

B. Provide mobile testing capabilities for both Pearson Vue and Prometric to support offsite mobile testing where required.

3.2.2 The Contractor is responsible for providing for and/or administering testing services via commercial certification organizations ISC2, ISACA, CompTIA, and PMI etc. ISC2, ISACA, and PMI are not available through Government sponsored Prometric and/or Pearson Vue, and can only be delivered thru the Contractor’s own examiners and/or thru contractual agreements with certification organizations such as DANTES and PMI. All testing will be managed and administered by the Contractor on the Government hosted Prometric and Virtual University Enterprise (VUE) Certification systems or Contractor sponsored systems and services via commercial certification providers.

3.3. CERTIFICATION VOUCHER SERVICES

As part of the training effort the contractor is responsible for administering and providing certification vouchers for applicable AE ITT courses. This also includes registration and verifying student eligibility for classes that students plan to enroll in. More specifically the voucher services will require the vendor to provide the following:

A. Provide commercial certification vouchers as required

I. Cyber Command certification vouchers for Sec+/Net+/A+/CISSP/CISM/CISA (Government

Provided thru the Army Training and Certification Program) II. Microsoft, CISCO, etc vouchers for Computing Environment certification. Currently the government does not provide this, therefore vouchers will be required to be issued by contractor to certify students attending the training

i. Certification vouchers for CCNA, CCNP, , Microsoft, ITIL, PMP, APM B. Provide vouchers for any Pearson VUE or Prometric exam(s)

I. Certified Test Administrators will be able to deliver any exams sponsored by Pearson VUE or Prometric

C. Validate that students have completed all prerequisites before issuing vouchers I. Army students must meet all Army Minimum Required Training as described in the IA Best

Business Practice before attending any course delivered by AE-ITT program II. The Army Training and Certification Tracking System database is the tool for compliance verification before students are enrolled into a course and the contractor has access to view profiles.

D. Baseline and Computing Environment certification courses are required by regulation, DoD 8570.01M, AR 25-2, and Army Best Business Practice which describe the different certifications required IAW the duties and responsibilities (Position Description) of the individual.

ITTP/IATP COTS TESTING

Exams include but not limited to: CCNA, CCNP, BSCI, Microsoft, ITIL, PMP.

Test Hours: As required per commercially delivered test services.

3.4 LEARNING MANAGEMENT SYSTEM (LMS) OPERATIONS AND MAINTENANCE SUPPORT

AND UPDATE

The AE ITT currently utilizes a LMS that is a centralized depository for the management and administration of the total training activity and training results for the AE-ITT program. The Government will furnish the current LMS to the Contractor as Government Furnished Equipment (GFE) and shall be utilized, maintained, and upgraded by the Contractor. The government owns the rights, license(s), and upgrades to the LMS.

The Contractor shall maintain, administer, upgrade, and support a Web enabled LMS-AE-ITT website that provides at a minimum the following:

1. Computer database records that may be sorted by name, last four of social security number, command, unit, and Total Force Management IA position, and certification level

2. Provide the widest distribution of class schedule information according to government directives including utilizing the AE Automation Training Program web site

3. An automated Individual Management Plan (IDP) tracking solution that (allows for individuals to plan professional development over a one year period and route thru the designated Army Career Program Manager and or supervisor for course approval. Maintain training education records for students including information on their respective military branch, command, units, etc.)

4. Register, enroll, and confirm enrollment of students

5. Monitor testing and student progress for reporting querying purposes

6. Distribute, deliver, store and present education training products

7. Collect and store feedback and evaluations

8. Maintain a database of education and training products and resources

9. Certification Voucher Tracking

10. Maintain records management IAW the current Army policies

3.5 CUSTOM PROGRAM OF INSTRUCTION (POI)/CUSTOM BUILT CATEGORIES

The Contractor may be tasked with developing courseware used in support of Government training programs and then subsequently update/maintain such courseware. Custom POIs are courses tailored to address explicit knowledge needs of the Army in Europe IT and IA workforce. These POIs were designed to improve the Army in Europe IT/IA professional knowledge via effective instruction (step by step) delivered by carefully selected subject matter experts (SMEs). The objective is to provide a solution that supports the delivery of state-of-the-art courseware development and content management services to create new custom training that will enable personnel to fulfill their Army-Specific functional roles. In addition, it will update and maintain existing Army-Specific Training courseware throughout the course of performance.

The Contractor shall assess the Government’s training needs, determine the learning objectives, and develop the courseware and related-training materials, then update and maintain the baseline materials to keep pace with changing technology or mission needs. It encompasses the delivery of adequate instructional materials with applied exercises to facilitate student’s attainment and retention of knowledge, skills, and abilities of the subject matter.

When courseware development/updates are requested, the Contractor shall:

A. Meet with the Government’s SME to discuss required training needs, then subsequently providing general outlines for the proposed course to the Government for approval.

B. Analyze the environment and propose modifications/development efforts for Government consideration and approval. Training requirements will be analyzed to ensure that the POI is meeting the needs of the theater, the environment in Army Europe will require to modify higher headquarters policies and guidelines.

C. Develop all POIs IAW the steps outlined in Training and Doctrine Command (TRADOC) 350-7-7, Guide for Developing Collective Training Products.

D. Provide sequence of events to create 1 day of POI

1. Contractor will be assigned a task to develop an AE specific course

2. Contractor will gather and understand course requirements defined with input from the AE-ITT

PM and the SMEs

3. A preliminary subject list to be included in the course will be presented to the AE-ITT PM and

SME’s for approval

4. A course blueprint will be developed. It will outline all subject areas to be covered in the course and each module

5. The blueprint must be SME-verified and approved by the AE-ITT PM

6. Once approved, the subject areas will be expanded on to describe each module of the course

7. Beta version of the POI will be delivered to the SMEs, and other key stakeholders, to ensure the course meets its intent

E. Prepare a student guide with appropriate reference material and class exercises/labs with applicable hard copy handouts or electronic files necessary for the delivery of such training to fully cover the agreed upon outlines and learning objectives.

F. Finalizie all Contractor developed course materials and forwarding completed package to the Government POC, accordingly, no later than ten (10) days after the beta class.

The Contractor shall adhere to all copyright laws when preparing or updating any course materials, including student guides/handouts. Once the course materials are developed and accepted by the Government it becomes the property of the U.S. Government and the Contractor shall not publish, disclose, or utilize the material in any business activity without the express written consent of the U.S. Government. The Contractor shall furnish to the Government a minimum of two (2) editable electronic (WORD 2007 or later version) and two (2) printed copies of the student guide and all applicable files required to conduct the class. Levels of training for Curriculum development will be technical in nature and consistent with the courses identified in the Contract Items outline above. Current lists of custom POI’s in the possession of the Government that will be furnished to the Contractor as GFE in order to provide instructor led services include:

1. Organization Unit Administrator (OU Admin 2 days)

2. Information Management Officers (IMO 5 days)

3. Information Assurance Managers Course (IAMC 3 days)

4. Telephone Control Officer (TCO 1 day)

5. Social Networking System (SNS 1 day)

6. DoD IA Certification & Accreditation (DIACAP 3 days)

7. Office and SharePoint Integration (OSI 3 days)

3.5.1 ITTP/IATP PROGRAM OF INSTRUCTION (POI) DEVELOPMENT

Include but not limited to: Government/Army Specific.

Pre/Post Test and Prerequisites as required: TBD

3.6 Program Administration

The Government is seeking cost-effective services to effectively support and administer the AE-ITT Program across the different branches of the U.S. military and their various commands/units that are geographically dispersed across Europe, the Middle East, and Africa. This objective is to provide a solution that supports the effective management and administration of the AE-ITT Program in a timely, responsive manner. The Contractor shall act as the focal point to administer all correspondence and activity requiring the attention of the IT Theater Business Office, G6. The Contractor shall develop and implement routine office technical/administration procedures to include document preparation and coordination, filing, proper formatting, reproduction, and distribution as required by the office mission. The Contractor shall lead and execute the weekly staff meetings with the Army AE-ITT Program Manager and COR. The Contractor shall lead and execute the quarterly In Progress Reviews (IPRs) with Army AE-ITT Program Manager and COR. The purpose of such meetings is to ensure that the Government is informed of program status and activities. The meetings provide an opportunity to set priorities, identify opportunities or concerns, and to coordinate resolution of identified problems.

3.6.1 Program Manager Services

The Contractor shall provide a Program Manager (PM) to provide management, direction, administration, quality assurance, and leadership to ensure the successful delivery of all aspects of this contract and who shall serve as the primary point of contact to the Army Program Manager and COR. The Contractor’ s PM will be required to meet frequently with key Government personnel at the IT Theater Business Office and/or the AE ITT designated POCs.

Additional information in the duties and responsibilities of the contractor PM are described in the program SOP. The PM Shall:

A. Be responsible for the daily operations of the Army Europe Information Technology Training program B. Manage the AE-ITT contractor’s staff to ensure compliance with local Standard Operating Procedures

(SOP) and DoD/Army regulations.

C. Provide weekly, monthly and quarterly reports on the current status of the program.

D. The Program Manager shall be available in person at the Headquarters of the AE-ITT facility in Germany Monday through Friday from 0800 – 1700hrs.

3.6.2 Help Desk Services

The Contractor shall provide Help Desk support from 0800-1700 Monday through Friday. Help Desk support shall:

A. Manage email and phone inquiries concerning:

1. Password Reset and accessing account, correction of email address

2. Combining duplicate accounts, locating accounts

3. Archiving accounts

4. Understanding Information Systems User Test (ISUT) requirements and relationship to

Awareness Training

5. Problems with non-arrival of reset passwords (understanding Army Knowledge Online

(AKO) set-up, mail forwarding)

6. Copies of lost certificates and/or transcripts

7. Assignment of management roles: IAM appoints IAM/POC or incumbent can request replacement or assistant – by email, temporary proctor roles in special circumstances for remote areas

8. Renaming of units, additional units in DB

9. Policies and procedure

10. Class availability, enrollment, cancellation, eligibility

11. Site directions, hotel arrangements, TDY, payment for courses

12. Course prerequisite clarification

13. Oversight of all aspects of AE-ITT database functions

14. Programs, course descriptions and prerequisites

15. Adding quarterly schedules and additional classes as needed, assign instructors and locations based on information provided by Program Manager

16. Site descriptions, room numbers and related information

17. Contact information

18. News items

19. Adding and modifying tests, checking integrity, archiving when necessary

20. Add instructor accounts as necessary

21. Student account integrity

22. Archiving accounts on request

23. Merging of duplicate accounts

24. Uploading of documents: student documents into accounts, templates, forms, policy documents and similar for download or attachment to automated emails

25. Class management, changes, deletion, adding ad hoc classes as needed with appropriate modifications

26. Role management including creation and assignment of roles as necessary

27. Maintenance of automated emails

28. Unit management, modification or addition of units on an as-needed basis

29. Communicate suggested modifications with database programmer

30. Manipulating data stored in AE-ITT by use of Access Tables

31. Generation of ad hoc reports on an as-needed basis

32. Periodic checking of data such as incorrect email format using appropriate queries

33. Generation of student listing for Global Mentoring information to be sent to GM facilitator for certification classes

34. Production of specific listings of student course completions to export to Excel to synchronize with output of data from Army Training & Certification Tracking System (AE-ITTTS) to assist site coordinators with targeting potential students

35. Requests for Mobile Training Team classes, updating of alignment of AE-ITTTS with AE- ITT data base and other duties as necessary.

36. Class Rosters- Site coordinators email or fax signed copies of class rosters to Help Desk as soon after the start of each class as possible. These are checked for any anomalies/queries. If the roster is from an outlying site (non-AE-ITT classroom) changes in the class listing may have to be effected, e.g. replacements. Rosters are scanned and then uploaded to the Roster page on the AE-ITT site on the USAREUR Enterprise portal

37. Additional duties as identified.

3.6.3 Site Coordinator Services

The Contractor shall provide site coordination support services. Site Coordinator support services shall:

A. Be responsible for classroom/facility maintenance and security, student enrollment for an AE-ITT classroom location and hosting students in the classroom. Site Coordinators are also responsible for administration of certification testing and post-class follow up with students to track their certification process.

B. Steps, process and procedures of the duties and responsibilities of the Site Coordinators are outlined in the current Standard Operating Procedures.

3.6.4 Local Area Network/Wide Area Network (LAN/WAN) Coordinator Services The Contractor shall ensure that LAN/WAN Support is available for the proper execution and delivery of all training. The LAN/WAN Coordinator shall:

A. Be Responsible for the maintenance, update and DIACAP of the entire AE-ITT program classrooms.

B. Image the servers C. Restore instructor and student classroom computers D. Maintain and Administer VUE/Prometric Testing Sites E. Provide classroom student support F. Maintain and administer virtual PC file deployment and deletion G. Maintain accountability of all IT equipment H. Meet Certification Requirements IAW DoDD 8570 (IAT-II)

3.6.5 Instructor Services

The Contractor shall provide Instructor support during the classroom periods of instruction. Additional information on the duties and responsibilities of the instructor is outlined in the Standard Operating Procedures (SOP).

Instructors shall :

A. Develop their lesson plans to accommodate SOP guidelines. There are no set rules or time limits as to how to achieve these objectives. Each class will vary on the amount of time and depth of the instruction.

B. Instruct IAW courseware standards.

3.6.6 LMS-AE-ITT Web Administrator Services

The Contractor shall provide web administrator services to ensure the operational readiness of the AE-ITT website.

The Government does not require on-site support. . The Web Administrator shall:

A. Provide Operation and Maintenance of the AE-ITT database to ensure that is up to date with pAE- ITThes and fixes, perform daily backups and develop new tools as required by the Government PM.

B. Complete all requirements for the DoD Information Assurance Certification and Accreditation Process

(DIACAP).

C. Meet Certification Requirements IAW DoDD 8570 (IAT-II) D. Perform all software capabilities updates identified by the Government.

3.6.7 Alternate AE-ITT Course Services

The Contractor shall provide course attendance vouchers for Government employees to attend courses within their commuting area or on a cost effective basis outside their commuting area when AE-ITT courses are unavailable.

The Contractor shall:

A. Coordinate and Reserve Course Required by Government employees when there are not enough people to hold a course.

B. Provide cost estimate to Government COR for Approval prior to reserving course or requiring any payment for any course.

C. For courses over $3K obtains two or more quotes to determine the prices paid as fair and reasonable.

D. Request reimbursement for this service under the Other Direct Costs CLIN.

3.6.8 Support and Coordination for other Government instructed training The Government may provide IATP/ITTP training from other Government agencies. The Contractor shall provide site coordination support for training provided by other Government agencies at any AE-ITT training facility. Site Coordination support includes:

A. Classroom/facility maintenance and security, B. Student enrollment for an AE-ITT classroom location and hosting students in the classroom.

C. Site Coordinators are also responsible for administration of certification testing and post-class follow up with students to track their certification process.

D. Steps, process and procedures of the duties and responsibilities of the Site Coordinators are outlined in the current Standard Operating Procedures E. Receipt and storage of Government provided courseware.

F. LAN/WAN administrator support.

G. Database Administrator Support

4.0 APPLICABLE DOCUMENTS

DoDD 8570.1 Information Assurance Training, Certification, and Workforce Management, provides the basis for an enterprise-wide solution to train, certify, and manage the DoD IA workforce. The policy requires IA Technicians (IATs) and IA Managers (IAM) to be trained and certified to a DoD baseline requirement. DoDD 8570.1-M is a manual that provides supplementary guidance and procedures for the training, certification, and management of the DoD workforce conducting Information Assurance (IA) functions in assigned duty positions. (see Appendix A for additional DoDD 8570 information and reference material).

Army Regulation (AR) 25-2 Information Assurance and Training, provides policy mandates, roles, responsibilities, and procedures for implementing the Army IA Program, consistent with today’s technological advancements for achieving acceptable levels of security in engineering, implementation, operation, and maintenance for information systems connecting to or crossing any U.S. Army managed network.

AR 350-1 Army Training and Leader Development, prescribes policies, procedures, and responsibilities for developing, managing, and conducting Army training and leader development. Army IA Training BBP augments AR 25-2 and is considered policy which must also be adhered to.

5.0 MILESTONES

Acquisition milestones call for releasing the RFP in January 2011 with an award of the requirement projected in March 2011, with a start up time of 1 April 2011. Contractor’s plans are expected to include a transition period of 30-days in the enterprise-wide AE-ITT contract to provide sufficient time to staff and promote a smooth transfer of operational responsibilities to the incoming contractor.

6.0 PLACES OF PERFORMANCE

Performance of services under this contract will be Outside the Continental United States (OCONUS). Services will be provided in a classroom or as directed via virtual classroom instruction on a wide range of Information Technology topics. The AE-ITT operates classrooms located throughout the Army Europe footprint. The Contractor shall provide program and classroom support services as well as Instructor Led Classroom training in these locations. Contractor may also be tasked to provide classroom training in non AE-ITT government locations.

Due to the current and ongoing transformation within the Army in Europe, the locations listed are subject to change.

6.1 Training Program Permanent classroom locations permanent training sites

The AE-ITT Headquarters is in Heidelberg, Germany. Classroom training locations are located throughout the Army Europe footprint with facilities in the following locations:

a) Chievres, Belgium

b) Schwetzingen, Germany

c) Kaiserslautern, Germany

d) Stuttgart, Germany

e) Vicenza, Italy

f) Vilseck, Germany

g) Wiesbaden, Germany

6.1.1. Periodic training sites

Periodically, the Contractor will be required to provide training in additional locations, including but not limited to:

Bamberg, Germany; Garmisch, Germany; Livorno, Italy; Schweinfurt, Germany; Ansbach, Germany; and Schinnen, Netherlands; Italy; Ramstein, Hohenfels, Grafenwöhr Germany; or other locations in Europe. These sites are located in the geographical vicinity of the permanent training sites listed above. In the event training is required at any of these sites, the associated travel costs for instructors is the responsibility of the contractor, and shall be included in the training day pricing offered.

6.1.2 Deployed Location Training

The Contractor shall, as required by the Government, provide training at U.S Government sites in deployed locations during US military contingency operations to include but not limited to, Romania and Kosovo.

When training at the above sites is required, the Government will provide facilities, hardware, network access, and access to (on a space available basis) Government travel and lodging. The Contractor will be responsible for furnishing all course materials, IT baseline configurations/course images, and instructor(s) necessary to support the delivery of the training and certification testing when applicable.

7.0 KICK-OFF

The Contractor shall participate in a GSA and AE-ITT Kick-Off Meeting at a place and time approved by the Government within 45 days after contract award. The meetings will provide an introduction between the Contractor personnel and Government personnel who will be involved with the task order. The meeting will provide the opportunity to initiate transition-in activities and to discuss management, technical, and administrative issues; travel authorization, reporting, and invoicing procedures. Attendees shall include key Contractor personnel, key IT Theater Business Office staff and GSA representatives.

8.0 PHASE IN – PHASE OUT TASKS

The Contractor shall conduct a 30-day Phase In – Phase Out that meets the Government’s schedule (30 days). It is anticipated that the transition will include but not be limited to the following activities:

Establishing procedures with the outgoing Contractor and Government to transition course materials, student records, operations, maintenance, and logistics functions while maintaining continuity of program services. This includes turn-over of system administration, accounts, privileges, and system access to any Government-owned/furnished systems.

Performing inventories and inspections of all Government furnished facilities and property.

Performing identification and inventory of all Contractor maintained equipment and peripherals to support the proper accountability and chain of custody.

Developing and validating a comprehensive supported equipment list. Establishing maintenance procedures for supported equipment.

Documenting the Contractor’s Program Management Plan depicting the approach to delivering the services consistent with the AE-ITT Program needs. The Contractor shall provide a Program Management Plan no later than 30 calendar days after contract award. The Program Management Plan shall, as a minimum, address:

Describe the Contractor’s management approach, operating procedures, support structure, etc. The PMP shall include an overall Work Breakdown Structure (WBS) and associated responsibilities and partnerships between Government organizations. The PMP shall show milestones and tasks for short term and long term projects. The PMP shall include the Contractor’s Quality Control Plan (QCP) and Risk Management Plan (RMP).

Process Management and Control (i.e.: monitoring mechanisms, program metrics);

Personnel Management to include coverage and organizational structure;

Financial Management to include cost containment and cost forecasting; and

Operational Effectiveness to include system administration, account management, hardware and software maintenance and technical refresh procedures.

9.0 INDIVIDUAL LOGISTICAL SUPPORT (ILS)

The Government will not provide any ILS under this contract. If a Contractor employee spends 90 days or less in a 12-month period in Germany they are eligible for the German “fax-back process”. (Starts with the first day of entry into Germany. An individual will not be approved for a second period of 90 days in a 12-months period unless assigned significantly different duties.) The Contractor must obtain a "Request for Confirmation of Exemption from the Requirement to Obtain a Work Permit" through exchange of a FAX between the contractor (i.e., the company) and the Landesarbeitsamt (LAA) Baden-Wuerttemberg in Stuttgart. More information on this process is available at http://www.per.hqusareur.army.mil/content/CPD/docper/germanfaxback2.html. It is important to note that a FaxBack agreement does not confer status under NATO SOFA and therefore a contracted employee in Germany under a FaxBack agreement may not receive ILS. The Contractor personnel will receive an installation pass and Command Access Card (Computer access only) at time of contract award in coordination with the Government

COR.

10. REPORTING

The Contractor shall implement reporting procedures that include submission of monthly status reports that enable the Government to successfully manage the training proram. The Contractor shall provide a Monthly Status Report (MSR) by the 15th of each month via electronic mail to the Client Representative and the Contracting Officer Technical Representative (COTR). Information included in the MSR shall be segregated in accordance with a Government approved format. MSR’s shall be submitted in IT Solutions Shop (ITSS) each month regardless whether the invoice is submitted that month. The MSR shall include the following:

A. Activities during reporting period, by task (Include: On-going activities, new activities, activities completed; and the progress to date).

B. Problems and issues or concerns and proposed resolutions or corrective actions taken C. Contractor personnel gains, losses and status.

D. Schedules (Shows major tasks, milestones, and deliverables; planned and actual start and completion dates for each).

E. Summary of travel accomplished during the reporting period.

F. Accumulated invoiced cost for each Contract Line Item Number (CLIN) up to the previous month.

G. Projected cost of each CLIN for the current month and forecasts through the end of the current performance period

11. DELIVERABLES

Documents, reports, presentations, and other documentation developed for this requirement shall be prepared in accordance with the directions provided by the COR. The Government owns and retains all rights for all deliverables submitted under this effort.

All electronic submissions shall be in a Microsoft Office compatible format. The following deliverables are required to be submitted:

A. Monthly Progress Reports B. Project Management Plan (PMP) –The PMP shall be due within 30 days post contract award.Quality

Control Plan (QCP)after contract award.

12. QUALIFICATIONS

The Contractor shall provide a staffing solution that supports the following AE-ITT instructional needs. Capabilities include:

a) Delivering Information that is technically accurate, reliable, and relayed in a manner that is understandable by all levels of students.

b) Handling all logistical and administrative details pertinent to the successful delivery of training at a Government site, (i.e.: hardware configuration, classroom setup, and hardware and classroom cleanup).

http://www.per.hqusareur.army.mil/content/CPD/docper/germanfaxback2.html

Desirable credentials include:

a) Maintain a certification (if required by the course) on each course he or she is teaching.

b) Holds or is pursuing industry standard certifications, such as Microsoft Certified System Engineer (MCSE), Microsoft Certified Trainer (MCT), Cisco Network Installation and Support Certifications (CCNA, CCNP, CCIE), CompTIA® A+®, Network+™, i-Net™+ certifications

c) Minimum Microsoft Certified Professional (MCP).

d) Trainers who actively maintain and advance technical expertise in computer industry trends, standards and developments sufficient to perform instructional duties by pursuing industry standard certifications.

13. GOVERNMENT POINTS OF CONTACT

The following points of contract are responsible for the administration of this task order:

a) GSA Contracting Officer:

Debra Stuart The Strawbridge Bldg., 20 N. Eight Street, 10th Floor, Philadelphia, PA 19107 215-446-5817 debra.stuart@gsa.gov

b) GSA Contract Specialist: Angela.Anderjack@gsa.gov; phone: 215-446-5818

c) GSA Information Technology Manager (ITM): To be designated at time of award

d) Alternate GSA ITM: To be designated at time of award

e) USAREUR IT-TBO Client Representative: To be designated at time of award

f) USAREUR IAPM COTR: To be designated at time of award

g) USAREUR IAPM QAE: To be designated at time of award

14. PERIOD OF PERFORMANCE

The period of performance shall be one year from the date of award with four subsequent one-year options (total five year period of performance). It is anticipated that an award will be made by 01 April 2011. The Government may extend the term of this contract by written notice to the Contractor prior to contract expiration; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 30 days before the expiration of the current period of performance. The preliminary notice does not commit the Government to an extension. If the Government exercises this option, the extended contract shall be considered to include this option clause.

15. ACCESS TO GOVERNMENT WORK LOCATIONS

Refer to Appendix G for Information on U.S. and Host Nation Holidays.

16. TRAVEL

All contractor travel shall be considered a part of the costs of training services and be included in the training costs per unit. The Contractor is encourage to develop an innovative pricing model that takes into account the different types of training required to include: on-site Government provide facility training, on-site commercial training in Contractor provide facilities, remote/virtual training, and deployed training in Government facilities. Travel shall be performed in accordance with FAR Part 31.205-46. All travel will be in accordance with the JFTR and Department of State Standardized Regulations (DSSR), as applicable.

17. GOVERNMENT FURNISHED PROPERTY/EQUIPMENT/INFORMATION

The Government will provide the Contractor:

With the current deployed versions of LMS and other software etc. as well as the next planned version to be deployed to allow the Contractor to gain expertise in using the system and for validating training materials.

Classroom Facilities Equipment for presenting classes Utilities mailto:Angela.Anderjack@gsa.gov

Workspace with desk, computer, printing capabilities and telephone

18. SECURITY

There is no classified work or product used or produced under this contract. Work under this contract will be For Official Use Only (FOUO).