Questions and Answers Janitorial Services The Hague 19NL80-24-Q-0043 - Approved.pdf

August 7, 2024 Questions and Answers Janitorial Services The Hague

19NL80-24-Q-0043

Question 1. As I understood from the pre-proposal conference, the person cleaning the outside area will not enter the Embassy interior. Is this correct? Or can this person work first on the exterior requirements and thereafter on the interior requirements?

Answer to #1 Please refer to 1.2.3. “…scheduling and prioritizing order of cleaning duties must be approved by the Contracting Officer’s Representative (COR)”.

Question 2. Kindly provide a summary of all the areas (square meters) for which services are required.

The RFQ does mention total area per building and floor on pages 15, 16, 17 and 18 but this is not adequate.

Answer to #2 Please refer to section 3.0 “Locations for Janitorial Services” pages 14-21 and Attachment 2 (30- 32)

Question 3. If we need to use an aerial platform what is the maximum floor pressure load?

Answer to #3 This Government will furnish this requirement whenever required.

Question 4. Is the roof cleaning requirement also for the Marine house and are there locking points everywhere?

Answer to #4 The Marine house is not included in location of services. There are locking points at areas as may be required. Please also refer to clause 652.236-70 paragraph 11(f) 3 for compliance.

Question 5. Does the tender include that we pick up the curtains at the consulate and have them dry cleaned at a dry cleaner or is steam cleaning on site sufficient?

Answer to #5 The shower curtains mentioned under paragraph 1.3.2.4 must be cleaned on site. There is no requirement for cleaning of other curtains.

Question 6. Paragraph 5.0 “Materials and Equipment” What is the average consumption per product

(toilet paper, towel paper, garbage bags and hand soap) ?

Answer to #6 Paragraph 3.0 “Locations for Janitorial Services” lists the areas for performances under the Statement of work. Please use this information for your estimation.

Question 7. On what components do you judge quality and to what extent do you include it to judge price?

Answer to #7 Please refer to Section 4 Evaluation Factors of the solicitation.

Question 8. Is an ISO14001/9001 (Quality) and VCA – “Veiligheid, Gezondheid en Milieu Checklist

Aannemers” (Health, Safety and environmental checklist) certifications required?

Answer to #8 Please refer to paragraph 8.0 Laws and Regulations.

Question 9: Is a CSR (Corporate Social Responsibility) certificate required?

Answer to #9 Please refer to paragraph 8.0 Laws and Regulations.

Question 10. Is Schoongarant “clean guarantee” quality mark required?

Answer to #10 Please refer paragraph 5.0 “Materials and Equipment” in its entirety which states among others that the Contractor shall use only environmentally preferable chemical products.

Question 11. Is a VOG (Verklaring Omtrent het Gedrag) “Certificate of Conduct” required for each employee?

Answer to #11 Please refer paragraph 4.4 Personnel Security. As part of the security check, a VOG among others may be required.

Question 12. How many soap dispensers are on site?

Answer to #12 Paragraph 3.0 “Locations for Janitorial Services” lists the areas for performances under the Statement of work. Please use this information for your estimation.

Question 13. What type of toilet paper is required? 2 layer/3 layer/4 layer.

Answer to #13 Please refer paragraph 5.0 “Materials and Equipment” in its entirety which states among others that the Contractor shall use only environmentally preferable chemical products. There is no requirement related to a specific number of layers for toilet paper. All non-chemical products (paper, plastic, etc.) should conform to the Environmental Protection Agency (EPA)

Comprehensive Procurement Guide (CPG) if the products are CPG-designated items. CPG information is available on the internet at: http://www.epa.gov/cpg/

Question 14. For Temporary Additional Services, what is the scope of work? Does it include scrubbing of floors, deep cleaning and sanitary facilities?

Answer to #14 Please refer paragraph 1.2.4 for the definition of Temporary Additional Services. This is standard services required at times other than normal workday.

Question 15. Is there a mandatory day shift? Start and end time?

Answer to #15 Please refer to paragraph 2.2 of the solicitation which outlines the core business hours for which the Contractor shall provide custodial service at the Embassy and Consulate. Core business hours extend from 7 a.m. until 4 p.m. daily, Monday through Friday. Also refer to clause 652.237-72 – “Observance of legal holidays and administrative leave (FEB 2015))”

Question 16. Are we required to take over personnel of the existing contractor?

Answer to #16 The awardee is under no obligation to take over existing personnel of the existing contractor.

Question 17. What is the difference between daily porter and day porter.

Answer to #17 There is no difference between Daily Porter and Day Porter. Both have the same meaning and carry out general duties as outlined in paragraph 1.3.7 to 1.3.7.1.11

Question 18. Paragraph 1.3.4.6 requires quarterly cleaning of the windows. Does this also apply to the hard-to-reach part of the atrium? If so, is an aerial platform available or should it be used separately?

Answer to #18 There is an aerial platform available to perform this requirement.

Question 19. What type of machines do we currently use.

Answer to #19 Please refer to “Attachment 1” Government Furnished Property. The Government shall not furnish any property ‘equipment’ available for this contract.

Please refer to paragraph 5.0 “Materials and Equipment”. The Contractor shall furnish all janitorial supplies and equipment necessary to perform work identified in this contract.

Question 20. Is the glass roof of the car port included in the contract?

Answer to #20 There is no requirement for services for the glass roof of the car port at the Motor pool. This is excluded.

Question 21. Does the small business set aside rule apply?

Answer to #21 As already confirmed by the Contracting Officer at the pre-proposal conference, see Form SF1449, box 10, therefore, this solicitation is not a small business set aside.

Question 22. What is the cleaning policy at the Consulate as this is a monumental building. This is not clear in SOW.

Answer to #22 There is no requirement for restoration works/services. The Contractor is only responsible for standard janitorial services as outlined in paragraph 1.3 and its annexes.