Questions and Answers.docx

Questions and Answers:

1. Who is the incumbent contractor? What is the incumbent contract number?

Answer: 36C24720C0102 / Innovations at Work

1. Are qualified incumbent personnel currently filling the positions? If so, can you provide the anniversary dates of the staff so that Offeror’s can adjust our pricing to fit the staffing requirements? Answer: Yes, not at this time

1. How many telephone operators are currently supporting the switchboard? Answer: 19

1. Is there a minimum number of telephone operators that are required to be active on the switchboard during a shift? If so, how many are required. Answer: Not specified

1. A.6 - The Government lists several call performance metrics. Answer: YES

4. Will access to the ACD reporting software be made available to the contractor to run reports? Answer: YES

4. Is a contractor provided PC required to utilize the software? Answer: YES

4. Will computers be supplied by the Government for all staff or is the Contractor required to supply them and incorporate equipment pricing into the FFP? Answer: BY THE GOV

1. E.b - In D.1 The Government indicates they will supply SEIMENS Telephone Attendant Consoles. Answer: YES

5. What is the exact model number of the consoles so the correct headsets can be identified and incorporated in Offeror’s FFP? Answer: JABRA

5. How many headsets are required? Answer: AT LEAST 19

1. H.1 - Is a PC required to locate patients? If yes, will the computers be supplied by the Government or the Contractor? Answer: GOV

1. J - Is a PC required to utilize the Paging System? If yes, will the computers be supplied by the Government or the Contractor? Answer: YES, ALSO ACCESS 3000

1. Instructions to Offerors. (pg 58). Technical Capability states for Offerors to include a technical description of the items/services being quoted in sufficient detail for the Government to evaluate compliance with the requirements in the performance work statement of solicitation and assess the Offeror’s ability to provide the services. Answer: YES

8. Will the government provide further direction on specifically what it is interested in seeing in the Offeror’s technical capability proposal volume (e.g., management plan, staffing plan, etc.)? Answer: No

8. Is a completed Section B.1 and B.2 required as part of the technical capability or in a separate pricing volume? Answer: No separate

8. Items 4.a-c. Should OCRA report, Notice of Limitations on Subcontracting, Business Associate Agreement be included in the technical volume or the pricing volume? Answer: Must include in solicitation RFQ package.

8. Item (5) Should past performance information be included in the technical volume or be a stand alone volume? Answer: Must include in RFQ package

1. PWS 6.0 states that historical call volumes are 3,000 calls a day. Can the government expand on the historical call volume. Answer: YES

9. Is the 3000 calls per day calculated as an average over a year period? Answer: NO

9. Can the government provide call volumes by day of the week and time of the day so that contractors can determine more accurate shift staffing? Answer: YES

9. What is the after call or post call processing time? Answer: 45 SEC

1. PWS A.3.1 – Project Manager.

10. Is the PM required to be onsite at the VA Atlanta Medical Center? Answer: YES/SUPERVISOR

10. In the event that the PM is out for 3 consecutive days, must the backup PM filling in during this period be located at the VA Atlanta Medical Center? Answer: YES/SUPERVISOR

1. C.3. Background investigations.

11. Will the contractor be required to complete an SF 85 or SF-86 form for clearance processing? Answer: As needed

11. “The contractor shall bear the expense of obtaining background investigations. If the investigation is conducted by the Office of Personnel Management (OPM) through the VA, the contractor shall reimburse the VA within 30 days.” What is the cost for each background investigation? How will the contractor be required to reimburse the VA for this cost? Answer: Cost dependent on investigation range from $380-$480/ Contractor will reimburse or pay any cost associated with background investigations to OPM.

1. D.1. Property, Facilities – The Government shall furnish approximately 342 square feet for Switchboard Operations at the VA Medical Center, Decatur, Georgia.

12. How many workstations are available for contractor personnel? Answer: 9 currently

1. E.c. states that the contractor is responsible for the orderliness and cleanliness of areas not covered by custodial service. Will the government please clarify what areas within the medical facility the contractor is responsible for cleaning and keeping orderly? Answer: Any common area used by contractor personnel i.e. desks, chairs, etc.

1. Section B.1, Invoices. Will the government allow submission of monthly invoices? Answer: Yes

1. Please confirm correct NAICS for this solicitation. Answer: 561421 is correct NAICS

1. RFP pg 66, Evaluation Approach.

16. Item (1) What functional areas (level of staffing/staffing plan, management plan, etc.) will the government use to evaluate the technical capability volume? Answer: Technical will be evaluated in accordance with PWS

16. Item (2) How will the government evaluate past performance information? Will a performance confidence rating be used? What will be considered relevant past performance information? Answer: THE CORE

1. Would the government consider extending the proposal due date for 7-10 days to enable Offerors the ability to analyze responses to questions and develop their proposal responses? Answer: Yes, Possible to extend.