Questionnaire Preview - USCG VIA Request for Information (1).pdf

This document is a Request for Information (RFI) questionnaire from the U.S. Coast Guard (USCG) seeking market research on IT infrastructure service providers for the Variable Infrastructure Award (VIA) multiple-award contract vehicle. The comprehensive 9-page form collects detailed information from potential contractors across several key capability areas, including network and environment experience, cloud and modern infrastructure, security and compliance, service management, customer experience and change management, and project delivery.

The RFI requires respondents to provide company profile details, describe their experience with different customer types (such as USCG, DoD, DHS), and provide specific contract numbers and customer names demonstrating capabilities in each technical domain. Respondents are asked to answer 22 questions, with most sections allowing free-text responses up to 1000 characters. The Coast Guard emphasizes that this is a market research tool, not a solicitation, and participation is voluntary. The agency supports over 90,000 users across diverse environments including shipboard, aircraft, office spaces, and remote locations, with the goal of understanding potential contractors' capabilities for future IT infrastructure sustainment and modernization projects.