Questionnaire and Statment of Work Ambulance Services (FMC Devens).pdf

U.S. Department of Justice

Federal Bureau of Prisons Administration Division

Field Acquisition Office Grand Prairie, Texas 75051

MARKET RESEARCH QUESTIONNAIRE

AMBULANCE SERVICES

FEDERAL MEDICAL CENTER (FMC) DEVENS, MA

The Federal Bureau of Prisons (FBOP) is conducting market research in compliance with Federal Acquisition Regulation, Part 10. The service will encompass the provision for Ambulance and Medical Transport Services.

The services will be provided at Federal Medical Center (FMC) Devens and/or Federal Prison Camp (FPC) located at 42 Patton Road, Ayer, MA 01432.

Most services are expected to occur but are not limited to the following Massachusetts counties: Essex, Suffolk and Worchester. Most services will have either their origination or destination as the Federal Medical Center and/or Federal Prison Camp (FPC), 42 Patton Road, Ayer, MA 01432. The contractor will agree to transport incarcerated Adults in Custody (AIC) to the destination requested by FMC regardless of if another hospital/ airport is a shorter distance from the FMC. The Contractor must also be available for emergency ambulance (ALS/BLS) and/or routine ambulance transport services 7 days a week, 24 hours a day, including Federal holidays. For emergent transport, the Contractor must be on-site at the FMC Devens within 15 minutes of request.

These services are listed in the North American Industry Classification System (NAICS) Code Category 621910 – Ambulance Services. The size standard number for NAICS 621910 is represented in millions of dollars. (below $22.5 million is considered small, above $22.5 million dollars is considered large).

THIS IS A SOURCES SOUGHT ANNOUNCEMENT ONLY - Solicitations are not available at this time.

This notice does not constitute a commitment by the Government. The information gathered from market research will be vital in the formation and set aside status of the solicitation.

Please answer the following questions:

1. Based on the North American Industry Classification System Code 621910 what is your business size?

Small Large

2. Will your firm be compliant with FAR 52.219-14?

3. Is your firm eligible for participation in one of the following small business programs? If so, please indicate the program.

“8(a)” program Women-owned small business concern Service-disabled veteran-owned small business concern Hub-Zone Business Concerns

4. Can your firm supply the Ambulance Services in compliance with the requirements listed in the draft specifications?

Yes No

5. Do you have any issues/questions/concerns with the draft specifications and/or attached clauses listed below?

6. Can your firm provide firm fixed unit prices (i.e., per session/hour) for future contract periods (for example: a contract with a one (1) base period and four (4) option years, and a six-month extension?

Yes No N/A

7. How many calendar days does your firm need to prepare a quotation resulting from this solicitation?

days

8. If awarded how many calendar days does your firm need to begin providing services to the institution?

days

Please note all individuals providing services at/inside the institutions must undergo a security clearance investigation. This investigation may take 30 calendar days or longer to complete.

9. Is your company registered, and active, in the System for Award Management

Yes No

All potential offerors are advised if a solicitation is issued it will include the provision at FAR 52.204-7, System for Award Management. This provision requires all contractors doing business with the Federal Government after September 30, 2003, to be registered in the SAM database. If your company is not registered in SAM, registration can be completed at https://www.sam.gov

10. Are Ambulance Services “customarily available” in the marketplace?

Yes No

11. Does your firm have access to the internet to download solicitation materials?

Yes No

12. The Federal Acquisition Regulation requires the following insurance’s: Workers Compensation and Employer’s liability not less than $100,000, General Liability no less than $500,000 per occurrence, and Automobile Liability of at least $200,000 person, $500,000 per occurrence for bodily injury, and $20,000 per occurrence for property damage. Are these requirements. Consistent with regulatory requirements in Massachusetts?

https://www.sam.gov/

13. Is your company able to be on-site at the FMC Devens within 15 minutes of request?

14. If awarded a contract, how many calendar days following an award would it take your firm to begin providing services to the Institution?

Calendar days

15. Please note that all individuals providing services at the institution must undergo a security clearance investigation. This investigation may take up to 30 calendar days or longer to complete.

Calendar days

16. The procurement will be in accordance with FAR Part 12.1, Acquisition of Commercial Products and Services.

Therefore, the following FAR Clauses/Provisions will/may be included:

• FAR 52.252-2, Clauses Incorporated by Reference will be incorporated into the solicitation and resulting contract.

• FAR 52.203-17, Contractor Employee Whistleblower Rights and Requirement to Inform Employees of Whistleblower Rights will be incorporated into the solicitation and resulting contract.

• FAR 52.212-4, Contract Terms and Conditions – Commercial Items will be incorporated into the solicitation and resulting contract.

• DOJ-01, Whistleblower Information Distribution will be incorporated into the solicitation and resulting contract.

• DOJ-08, Continuing Contract Performance During a Pandemic Influenza Emergency – when supplies or services are considered critical to mission accomplishment will be incorporated into the solicitation and resulting contract.

• FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders Commercial Products and Commercial Services will be incorporated into the solicitation and resulting contract.

• FAR 52.252-1, Provisions Incorporated by Reference will be incorporated into the solicitation.

• FAR 52.204-7, System for Award Management will be incorporated into the solicitation.

• FAR 52.212-1, Instructions to Offerors Commercial Products and Commercial Services and to identify any tailoring.

• FAR 52.204-24, Representation Regarding Certain Telecommunications and Video Surveillance Services and Equipment will be incorporated into the solicitation.

• JAR 2852.233-70, Protest Filed Directly with the Department of Justice, Service of Protest, will be incorporated to notify offerors of the location whereby the Contracting Officer shall be served will be incorporated into the solicitation.

• FAR 52.212-3, Offeror Representations and Certifications – Commercial. Product and Commercial Services if not current in sam.gov will be incorporated into the solicitation.

17. Please furnish the following information in reference to your firm:

Company Name:

Unique Entity Identification Number:

Address:

Point of Contact:

Telephone Number:

E-mail Address:

I greatly appreciate the time you have taken to complete this questionnaire. Please email your response to jwray@bop.gov no later than Thursday, April 10, 2025, at 12:00 p.m. Central Standard Time (CST) Please feel free to contact me at (815)259-1018 should you have any questions or concerns.

Sincerely, Justin Wray, Contracting Officer Federal Bureau of Prisons U.S. Armed Forces Reserve Complex Field Acquisition Office 346 Marine Forces Drive Grand Prairie, TX 75051

NOTE: The resulting solicitation will be distributed solely through the System of Award Management website at www.sam.gov. Hard copies of the solicitation will not be available. The website provides downloading instructions to obtain all documents relating to the solicitation. All future information concerning this acquisition, including the pre-solicitation notices, solicitation, and any subsequent amendments, will be distributed solely through the website. Interested parties are responsible for monitoring the website to ensure they have the most up-to-date information about the acquisition.

mailto:jwray@bop.gov http://www.sam.gov/

Ambulance Statement of Work

Introduction:

The Federal Bureau of Prisons, Field Acquisition Office, Grand Prairie Texas, is soliciting for a single-award contract for the provision of Ambulance Services for the Adult in Custody (AIC) population at Federal Medical Center (FMC) Devens in Devens, Massachusetts. The contractor shall be prepared to provide qualified support staff as listed in the statement of work to meet

FMC Devens anticipated need for services.

Description of FMC Devens

FMC Devens is an administrative prison housing approximately 1,000 male offenders who require specialized, long-term medical or mental healthcare. FMC Devens also administers a satellite camp which currently houses approximately 100 minimum security male AICs.

Additional information regarding FMC Devens and the Federal Bureau of Prison (BOP) may be located at www.bop.gov.

FMC Devens is a Care Level IV facility which may result in the fluctuation of ambulance services that is needed to properly care for the AIC population in accordance with the institutional mission. The contractor must have the ability to transport several AICs throughout the course of the day as there is no predicate forecast available to estimate the need of this service. There may be instances where more than one ambulance will be required at one time.

The contractor shall be responsible for responsiveness, adherence to all service requests, technical quality of work, and commitment to customer satisfaction.

Scope of Services

The Contractor shall provide Basic Life Support (BLS) and Advance Life Support (ALS) ambulance services on an as needed basis for the AIC population at FMC Devens. These services will be required to include all necessary supplies, equipment, staff, licensing, and expertise.

The scopes of services include but are not limited to:

• The estimated volume of trips consists of 1 or 2 ambulance service calls per day. However, unforeseen situations may occur requiring additional emergency services to be performed outside of the daily estimate. Therefore, the contractor shall develop a contingency plan in the event of an occurrence of a catastrophic incident. A copy of the contingency plan will be sent to the to the Contracting Officer Representative (COR) by the Effective Date of Award (EDOA) to ensure that an increased volume of emergency service calls will be completed by the awardee.

• Services that are performed under the terms of this contract include drop off and/or pick up of

AIC(s). The trip will be considered complete when the AIC is delivered by ambulance with ambulance personnel to the admitting/evaluation unit, a specified ward or unit, or to the location specified at the time the trip is ordered.

http://www.bop.gov/

Unscheduled Emergency Medical Transport

The contractor shall provide ambulance transport services for AICs experiencing medical emergencies, requiring immediate care. Emergency transport will be on an as-needed basis, 24/7, with an established response time of no more than 15 minutes from the initial request.

EMTs and paramedics must meet the state of Massachusetts licensing and certification requirements, with appropriate training for AIC transport. Ambulances provided must be appropriately equipped to handle the medical needs of AICs, including BLS and ALS units, depending on the medical condition of the AIC.

Scheduled Medical Transport

FMC Devens will require non-emergency scheduled transport of AICs to and from medical appointments at hospitals, specialized clinics or airports for air charter services. These scheduled trips may include transport to the hospital, return trips, or other related medical services, as requested. Each scheduled transport must adhere to an agreed-upon schedule, with allowances for adjustments as necessary due to health or security reasons. Scheduling of these transports will be conducted with as much notice as possible by the Government. However, there will be a minimum of 48 hours’ notice for scheduled transport(s).

Place of Performance

The contractor will be responsible for transporting AICs to various locations as required by FMC

Devens. Most services are expected to occur, but are not limited to the following:

Transport AICs from the Federal Medical Center (FMC) located at 42 Patton Road, Devens, Massachusetts to:

• Beth Israel Deaconess Medical Center

330 Brookline Ave, Boston, MA.

• The University of Massachusetts Medical Center -Memorial Campus

119 Belmont Street, Worcester, MA.

UMass Memorial Medical Center – University Campus

55 Lake Ave. North, Worcester, MA 01655

• UMass Memorial Hospital

60 Hospital Road, Leominster, MA,

• Burbank Campus

275 Nichols Road, Fitchburg, MA, 01420

• Clinton Campus

201 Highland St. Clinton MA, 01510

• UMass Memorial Medical Center - Hahnemann Campus

281 Lincoln St. Worcester, MA, 01655

• Holy Family Hospital – Methuen

70 East Street

Methuen, MA 01844

• Holy Family Hospital – Haverhill

140 Lincoln Avenue

Haverhill, MA 01830

• Brigham and Women’s Hospital (BWH)

75 Francis Street, Boston, MA 02113

• Massachusetts Eye and Ear Infirmary (MEEI)

243 Charles Street, Boston, MA 02114

• Massachusetts General Hospital (MGH)

55 Fruit Street, Boston, MA 02114

• St. Elizabeth’s Medical Center (SEMC)

736 Cambridge Street, Brighton, MA 02135

• Boston Medical Center (BMC)

One Boston Medical Center Place, Boston, MA 02118

• St. Joseph Hospital

172 Kinsley St, Nashua, NH 03060

• Vibra Hospital of Western Massachusetts – Central Campus

111 Huntoon Memorial Highway, Rochdale, MA 01542

• Worcester Regional Airport - ORH

375 Airport Dr, Worcester, MA 01602

• Fitchburg Municipal Airport – KFIT

567 Crawford Street, Fitchburg, MA 01420

The contractor will agree to transport AICs to a destination requested by the FMC regardless of if another hospital is a shorter distance from the FMC Devens.

Scheduled Ambulance Services- Alternate Pick-up/Drop Off

On occasion, AICs are sent to FMC Devens via Medical Air Charter fights. The contractor shall be prepared to receive AICs from the alternative location and transport the AIC to FMC Devens.

Transportation from the alternate pick-up location to FMC Devens may occur at, but are not limited to:

• Worcester Regional Airport - ORH located at 375 Airport Dr, Worcester, MA 01602

• Fitchburg Municipal Airport – KFIT

567 Crawford Street, Fitchburg, MA 01420

FMC Devens will notify the contractor, with as much advance notice as possible, as to the pick-up of these trips. FMC Devens staff will escort both ALS/BLS trips from the designated alternate pickup locations to FMC Devens.

Special Qualifications Required

The contractor must hold and retain a current State of Massachusetts license that permits the contractor to operate a BLS and Emergency ALS Ambulance Service. In addition, the contractor shall meet the requirements of Federal, State, and City codes regulating the operations of this type of service.

The contractor will be responsible for maintaining full compliance with all standards and regulations designated by the DHH 105 CMR 170.305 (c). These requirements are in regard to staffing a Paramedic-level ambulance with a Paramedic and EMT-Intermediate (Paramedic-

Intermediate), a paramedic and Advanced EMT (Paramedic-Advanced), or Paramedic and EMT-

Basic (Paramedic Basic) configuration.

The contractor must be able to perform and meet all requirements identified by ensuring the ambulance service has the necessary equipment and personnel to furnish services in the volume required by this contract.

EMT(s), paramedics and ACLS (advanced cardiac life support) staff providing emergency services on any ambulance serving the facility must be able to perform all required duties in accordance with regulations governing the institution. It is the contractor's responsibility to ensure their employees are properly trained and are provided updated training regarding changes or updates in all Statewide Treatment Protocols, service policy, and procedures. This includes but is not limited to utilizing all equipment that is required to perform within the basis of this contract.

The contractor must be certified, licensed, or otherwise officially recognized as required by the local, state, regional government, or public entity where the emergency ambulance service is operated or by which it is governed. A copy of the license and/or certification must be furnished to the Contracting Officer. The contractor must be insured and will be required to provide insurance certificates to FMC Devens at the time of the solicitation and each exercised option year.

All personnel must have the appropriate educational experience in those areas of medicine that are commensurate with the medical transport service. The contractor must have the mechanisms to provide the appropriate care required for AICs who are being transported in a safe and secure manner. This includes providing medical supplies and equipment consistent with the scope of care. Medical transport personnel shall ensure that all medical equipment/supplies are in working order.

The Government expects the contractor to perform at the acceptable levels throughout the life of the contract. The Government will periodically evaluate the Contractor's performance by appointing a Contracting Officer's Representative (COR) to monitor performance to ensure services are received in an adequate manner. The contractor must be registered in the System for

Award Management (SAM) with the status to accept all awards.

Scheduled Trips:

For scheduled medical trips, as much notice as possible will be given to the contractor. There will be a 48-hour minimum for all scheduled trips. These trips will be coordinated with the

Contracting Officer Representative and a contractor focal point of contact for all scheduled trips.

Emergency trips:

• Availability: Ambulance services will be available 24/7, with response times meeting the standards defined in the contract.

• Timeliness: Emergency transports must arrive at FMC Devens rear gate within a specified window of 15 minutes.

• Communication: The contractor must maintain open communication with the designated contact person at the prison and report any delays, issues, or deviations from schedule immediately.

• Emergency Response: In case of emergency, the contractor will provide services in line with industry best practices, ensuring that care is given promptly and professionally.

Scheduled and Unscheduled Basic Life Support/Advance Life Support:

A minimum of 75% of all scheduled and unscheduled ALS/BLS trips will be provided by the contracted ambulance company, or another private ambulance company, to ensure the Federal

Government is not producing additional strain on the local public resources of the Devens Fire

Department and surrounding public EMS community resources.

The contractor will submit a monthly summary report to the COR. This report will reflect the following information:

• Total number scheduled and unscheduled BLS/ALS calls requested by FMC Devens,

• Total number of calls taken/responded to by the awardee

• Total number of calls deferred to local EMS providers.

This report will be used to track compliance with this performance standard.

Response Procedures:

Prior to contract effective award date, the contractor will provide a dispatch number in which to call in unscheduled ambulance services.

When FMC Devens determines it needs an ambulance, the contractors provided phone number will be called by FMC Devens Operational Lieutenant or Control Room Officer. The correctional services staff will state a brief nature of the emergency and any known conditions.

The contractor will respond to FMC Devens Rear Gate (42 Patton Road, Ayer, MA 01432) within 15 minutes of this call.

Upon arrival at FMC Devens Rear Gate, a staff member will screen the ambulance in. Cell phones will not be allowed inside the secure perimeter of FMC Devens. be held by FMC

Devens staff while contractor staff are inside FMC Devens prison fence line. The Government reserves the right to inspect any ambulance used to provide services under this contract and reject equipment, without advance notification.

The ambulance will be escorted to the designated dock area to collect and transport the AIC to the designated medical facility.

The contractor must follow all security procedures as mandated by FMC Devens and the Federal

Bureau of Prisons' institutional security policies. The contractor must allow and make available, space for an FMC Devens staff member to ride with the AIC; constant supervision is required in accordance with institutional policy. Additionally, a Government Vehicle with an FMC Devens armed or unarmed staff member will travel directly behind the ambulance.

Equipment/Supplies

The contractor will be responsible for furnishing all supplies necessary for the contractor to provide the required services that is needed by the institution. The AIC may be secured on a government owned back board prior to the contractor's arrival. In such cases, the contractor must leave a back board to replace the Government owned back board. This can be described as a one-for-one agreement. Unless specifically identified as Government furnished property (i.e.

restraints, handcuffs, etc.), the contractor shall supply all necessary requirements to perform the services listed in the SOW. Equipment and supplies can include, but are not limited to:

paramedics, drivers, ambulances, supplies for ambulances, stretchers, etc.