Quality_Contract_Requirements_Hungry_Horse_Janitorial.pdf
PDF 203 KB Posted
- Attached to
- FNF Hungry Horse-Glacier View RD Janitorial
- Solicitation number
- 1284LM24Q0008
- Issued by
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Department of Agriculture Forest Service
About this file
This document outlines quality assurance requirements for a janitorial services contract to be awarded by the USDA Forest Service. Key details include:
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The contractor must provide daily, weekly, monthly, quarterly, biannual, and annual cleaning services for the Hungry Horse Ranger Station Administrative Building in accordance with specified frequencies and assessment methods. Daily services include floor cleaning, bathroom cleaning, front lobby cleaning, and dusting/cobweb removal. Quarterly services include light fixture and ventilation duct cleaning. Biannual services consist of window cleaning/blind cleaning in December and June as well as carpet floor cleaning in October and March. Annual services comprise tile floor stripping and sealing in January and vinyl floor stripping/waxing in November.
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Performance will be assessed through COR inspections and customer feedback. The government may perform quality assurance inspections by random sampling or entire work inspections and will follow up on customer comments. Repeated failure to meet requirements could result in payment adjustments or termination of contractor rights to proceed.
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Solicitation number 1284LM24Q0008 is for janitorial services for the Hungry Horse-Glacier View RD under the Department of Agriculture Forest Service.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| WD_2015-5401_REV_20_dtd_7_19_23.pdf | ||
| 1284LM24Q0008_FNF_Hungary_Horse_RD_Admin_Bldg_Janitorial.pdf | ||
| Sol_1284LM24Q0008.pdf | ||
| Experience_Questionaire.pdf |
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Text version
Solicitation Number 1284LM24Q0008 Flathead National Forest Hungry Horse Ranger Station Administrative Building Janitorial Services
Contract Requirements/Quality Assurance Page 1 of 7
CONTRACT REQUIREMENTS
The contractor shall accomplish all cleaning tasks to meet the requirements and frequency of services.
1. General Daily, Weekly, & Monthly Cleaning Services
a. Floor Cleaning. (Except Bathrooms) Cleaning Frequency
Assessment Method
(i) All carpeted floor aisle ways (including inside doormats) shall be vacuumed daily to be kept free of all visible dirt, paper, litter, and other foreign debris. All dirt and dust deposits underneath entrance mats and at wall / floor edges shall be removed.
Tuesday, Thursday, Saturday
COR Inspection and Customer Feedback
(ii) All carpeted flooring in conference rooms, and individual office spaces (this includes areas under desks and near partitions) shall be vacuumed to be kept free of all visible dirt, paper, litter, and other foreign debris. Chairs, trash receptacles, and other moveable items shall be moved to maintain flooring underneath these items. All moved items shall be returned to their original position.
Tuesday, Thursday, Saturday
COR Inspection and Customer Feedback
(iii) All carpeted flooring shall be spot cleaned as needed. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed.
Tuesday, Thursday, Saturday.
COR Inspection and Customer Feedback
(iv) All tile and linoleum in the restroom, break room, front lobby, and east entrance shall be swept daily and damp-mopped to keep free of scuff marks, dirt, debris, and other foreign matter.
Tuesday, Thursday, Saturday
COR Inspection and Customer Feedback
(v) All tile and linoleum in conference rooms, storage rooms, wash rooms, and other areas shall be swept daily and damp-mopped to keep free of scuff marks, dirt, debris, and other foreign matter.
Tuesday, Thursday, Saturday. or as needed Minimum weekly
COR Inspection and Customer Feedback
b. Bathrooms and Showers
Cleaning
Assessment Method
(i) All tile flooring in bathrooms and showers shall be swept and damp-wiped daily to keep free of scuff marks, dirt, debris, ad disinfected. pH neutral cleaners must be used to maintain grout sealant.
Tuesday, Thursday, Saturday
COR Inspection and Customer Feedback
(ii) The inside and outside of all toilets and urinals shall be thoroughly cleaned and disinfected. Surfaces shall be kept free of rust, stains, streaks, scale, scum, urine, and hard water deposits. Urinal Cakes shall be replaced when needed.
Tuesday, Thursday, Saturday or as needed
COR Inspection and
Solicitation Number 1284LM24Q0008 Flathead National Forest Hungry Horse Ranger
Services
Contract Requirements/Quality Assurance Page 2 of 7
(iii) All showers shall be kept clean, disinfected, and free of rust, residue and water deposits. Chrome plated hardware shall be damp-wiped, polished dry, and free of streaks. Only cleaners designed for chromium shall be used.
Tuesday, Thursday, Saturday or as needed
COR Inspection and Customer Feedback
(iv) All sinks shall be kept clean, disinfected, and free of rust, residue, and water deposits. Chrome plated hardware shall be damp-wiped, polished dry, and free of streaks. Only cleaners designed for chromium shall be used.
Tuesday, Thursday, Saturday
COR Inspection and Customer Feedback
(v) All mirrors shall be kept clean, dry, and free from streaks and residue. Tuesday, Thursday, Saturday
COR Inspection and Customer Feedback
(vi) All other fixtures (including paper towel and toilet paper dispensers), counter tops, walls, stall dividers, and other surfaces shall be kept clean, disinfected, and free of water deposits, marks, and residue.
Tuesday, Thursday, Saturday
COR Inspection and Customer Feedback
(vii) All supplies for restrooms are stocked sufficiently so that supplies including soap, paper towels, and toilet tissue maintain a continuous supply.
Tuesday, Thursday, Saturday
COR Inspection and
c. Front Lobby.
Assessment Method
(i) All tile and linoleum in the front lobby shall be swept and damp-mopped daily to keep free of scuff marks, dirt, debris, and other foreign matter.
Tuesday, Thursday, Saturday
COR Inspection and Customer Feedback
(ii) All carpeted flooring in the front lobby office space shall be vacuumed daily to be kept free of all visible dirt, paper, litter, and other foreign debris. Chairs, trash receptacles, and other moveable items shall be moved to maintain flooring underneath these items. All moved items shall be returned to their original position.
Tuesday, Thursday, Saturday
COR Inspection and Customer Feedback
(iii) Lobby accent lighting shall be clean and free of dust and cobwebs. Tuesday, Thursday, Saturday
COR Inspection and Customer Feedback
(iv) Lobby counter shall be damp-wiped, disinfected, polished dry and free of streaks. Tuesday, Thursday, Saturday
COR Inspection and Customer Feedback
(v) Lobby window panes and sills shall be kept clean. Windows shall be washed, dried, and have a clean, streak free appearance daily. Window sills shall be kept clean and free of dust daily.
Tuesday, Thursday, Saturday.
Solicitation Number 1284LM24Q0008 Flathead National Forest Hungry Horse Ranger
Contract Requirements/Quality Assurance Page 3 of 7
d. Walls, Doors, Windows and Fixtures.
(i) All washable surfaces of walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls and fixtures shall be clean and free of smudges, fingerprints, marks, streaks, spills, etc.
Tuesday, Thursday, Saturday or as needed
COR Inspection and Customer Feedback
(ii) All baseboard and doorframes shall be kept clean and free of scuff marks Tuesday, Thursday, Saturday or as needed
COR Inspection and Customer Feedback
(iii) All entryway doors (front, side, rear) window panes and all interior doorway windows shall be washed, dried, and have a clean, streak free appearance.
Tuesday, Thursday, Saturday or as needed
COR Inspection and Customer Feedback
e. Dusting and Cobweb Removal Cleaning Frequency
Assessment Method
(i) All counters, ledges, file cabinets, display surfaces, picture frames, and wall corners shall be clean and free of dust and cobwebs. (Cubicle desktops, typewriters, business machines, terminals, consoles, plotting boards and equipment of similar nature shall not be dusted).
Tuesday, Thursday, Saturday or as needed
COR Inspection and Customer Feedback
(ii) All window sills shall be clean and free of dust and cobwebs. Monthly COR Inspection and Customer Feedback
(iii) Cobwebs at all levels shall be removed with each general cleaning. Tuesday, Thursday, Saturday or as needed
COR Inspection and
f. Trash Disposal and Wastebasket Maintenance.
Assessment Method
(i) All trash cans shall be emptied and free of paper, food, liquids, and unsightly materials. Trash can liners shall be replaced when soiled or torn.
Tuesday, Thursday, Saturday or as needed
Solicitation Number 1284LM24Q0008 Flathead National Forest Hungry Horse Ranger
Contract Requirements/Quality Assurance Page 4 of 7
(ii) All trash collected must be removed from the building and placed in the proper receptacle. Trash collected shall not be permitted to sit overnight in the Janitor’s closet or collection cart.
Tuesday, Thursday, Saturday between cleanings
COR Inspection and Customer Feedback
(iii) All BLUE recycling containers shall be emptied and all recycled paper removed from the facility and taken to a recycling center.
Weekly COR Inspection and Customer Feedback
g. Furniture. Cleaning Frequency
Assessment Method
(i) All fabric furniture in conference rooms shall be cleaned and vacuumed. All stains shall be removed as needed.
Monthly COR Inspection and Customer Feedback
(ii) All Tables and counters in common areas and conference rooms shall be damp-wiped.
Tuesday, Thursday, Saturday or as needed Minimum weekly
h. Other. Cleaning
Assessment Method
(i) All drinking fountains shall be cleaned and disinfected. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountain shall be free of streaks, stains, spots, smudges, scale and other obvious soil.
Tuesday, Thursday, Saturday
COR Inspection and Customer Feedback
(ii) Concrete sidewalk leading from the front entry to the Visitor Parking Lot and the sidewalk at the east entrance shall be swept.
(iii) Loose paper and other debris on sidewalk shall be picked up and deposited in trash containers.
Weekly
Tuesday, Thursday, Saturday or as needed
(iv) The fronts, tops, and exposed sides of filing and storage cabinets in the central files room shall be damp-wiped.
Weekly COR Inspection and
Solicitation Number 1284LM24Q0008 Flathead National Forest Hungry Horse Ranger
Services
Contract Requirements/Quality Assurance Page 5 of 7
2. Quarterly Cleaning Services
Light Fixtures and Ventilation Ducts Cleaning
Performance Requirement Summary
(i) All light fixtures, diffusers, vents, fans, and air ducts at ceiling height shall be washed, cleaned and kept free of dust and cob webs.
Third week Jan., Apr., July, & Oct.
3. Bi-annual Cleaning Services
a. Window Cleaning/Blinds Cleaning
Performance Requirement Summary
(i) All interior window panes washed, dried, and have a clean, streak free appearance.
All blinds shall be dusted and damp-wiped. If blinds are removed for cleaning, blinds shall be reinstalled within 1 working day.
December & June COR Inspection Customer Feedback
b. Carpet Floor Cleaning Cleaning Frequency
Performance Requirement Summary
(i) All carpeted flooring (including entrance mats) shall be vacuumed and shampooed in accordance with standard commercial practices. Stationary furniture need not be moved.
October & March COR Inspection
Solicitation Number 1284LM24Q0008 Flathead National Forest Hungry Horse Ranger
Services
Contract Requirements/Quality Assurance Page 6 of 7
4. Annual Cleaning Services
a. Tile Floor Cleaning Cleaning
Assessment Method
(i) All tile and grout flooring shall be fully stripped, cleaned using a surfactant, rinsed, dried, and re-sealed in in accordance with standard commercial practices.
January COR Inspection
b. Vinyl Floor Cleaning Cleaning Frequency
Assessment Method
(i) All vinyl flooring shall be stripped, waxed (minimum of 3 coats), buffed and sealed in accordance with standard commercial practices. Stationary furniture need not be moved.
November COR Inspection
PERFORMANCE REQUIREMENTS SUMMARY
The Assessment Method for the Performance Requirements for all cleaning on this contract is included in Contract Requirements.
Quality Assurance Inspections
The Government will perform periodic reviews of the Contractor’s Quality Control Procedures, Inspection Reports and consider customer comments.
Quality Assurance Inspections will be made by random sampling or entire inspection of the work and follow up of customer comments.
Work that does not meet the contract requirements will be brought to the Contractor’s attention. Repetitive or continuous failure to meet contract requirements may result in a quality adjustment of payment or the Contractor’s right to proceed may be terminated.
QUALITY ASSURANCE SURVEILLANCE PLAN – JANITORIAL SERVICES
1. Purpose: This Quality Assurance Surveillance Plan (QASP) describes methods that will be used to monitor the Contractor’s performance.
The QASP is not part of the Contract. It is provided to the Contractor solely for informational purposes and is subject to change by the Government during the life of the contract. The Government reserves the right to perform assessments more or less often than outlined in this
QASP.
Solicitation Number 1284LM24Q0008 Flathead National Forest Hungry Horse Ranger
Contract Requirements/Quality Assurance Page 7 of 7
2. Introduction: The QASP establishes methods to assess or evaluate performance of the Contractor under the contract. It is designed to provide an effective method of monitoring Contractor Performance for each objective on the Performance Requirements Summary (PRS) in the contract. The Government is concerned with the quality of the services provided, and not with the method that the Contractor uses to provide the services.
3. Responsibility for Quality Control: The Contractor is responsible for quality control and management actions to meet the performance requirements and terms of the Contract. The Government performs quality assurance to assess the quality of services rendered, if the services meet the contract requirements, and if the contract standards are achieved. Quality Control for Commercial Items is in accordance with accepted industry practices.
4. Surveillance Methods: The Government will evaluate the Contractor’s performance under this contract. Examples of Government surveillance may include:
a. Government Inspections.
b. Customer complaints with verification by the CO.
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