Quality Assurance Survelance Plan.docx
DOCX document 32 KB Posted
- Solicitation number
- 36C24221Q0198
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| File | Type | Posted |
|---|---|---|
| PRICE WORKSHEET.xlsx | XLSX spreadsheet | |
| 36C24221Q0198_1.docx | DOCX document | |
| Wage Determination No. 2015-4143.pdf |
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Quality Assurance Surveillance Plan (QASP)
Purpose: To ensure the Government has an effective and systematic method of surveillance for the services herein. This plan will serve as a tool to verify the Contractor is performing all services required in a timely, accurate, and complete fashion.
Performance measures for this initiative are defined in the table below:
| Performance Objective |
| Performance Standard |
| Surveillance Method |
| Performance Levels |
| 1. Timeliness |
| · Deliveries made within required time frame. |
Minimum Quality Standard - Performance will meet standard 95% of the time
| Observation, validated complaints. |
| Performance Evaluation to reflect poor performance; Negative CPARS Ratings |
| 2. Temperature and humidity |
| · Storage areas maintained within required temperature and humidity – any deviation corrected immediately and VA notified |
Minimum Quality Standard - Performance will meet standard 99% of the time
| Periodic inspection |
| Performance Evaluation to reflect poor performance; Negative CPARS Ratings |
| 3. Continued Operability of Stored Items |
| · Stored items are usable as intended when returned to the ordering facility. Items will not become functionally inoperable while in Contractor’s custody. |
Minimum Quality Standard - Performance will meet standard 100% of the time
| Observation, validated complaints. |
| Performance Evaluation to reflect poor performance; Contractor will provide replacement item at no cost to the VA for items damaged due to contractor handling |
| 4. Inventory Management System |
| · Provide access to accurate, up to date, inventory via electronic tracking system |
Minimum Quality Standard - Functioning 98% of the time.
| Direct Observation |
| Incentives Positive CPARs |
Disincentives Negative CPARs reporting
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