Quality Assurance Surveillance Plan IFOBT.pdf

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Attached to
6550--Immunoassay Fecal Occult Blood CPRR
Solicitation number
36C25723Q1290
Issued by

About this file

This Quality Assurance Surveillance Plan outlines performance standards for a contract providing immunoassay fecal occult blood tests. Key performance indicators include prompt delivery of reagents with written notification of back orders or allocations. The contractor must immediately notify the Department of Veterans Affairs of any reagent recalls or equipment modifications. Emergency repairs must be completed within 24 hours. Surveillance methods include monthly monitoring and direct observation. Acceptable performance will be incentivized through the potential exercise of option periods and consideration of past performance for future awards. The related federal contract opportunity is a solicitation from the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 17 seeking immunoassay fecal occult blood tests under solicitation number 36C25723Q1290.

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36C25723Q1290_1.docx DOCX document
RFQ 36C25723Q1290.pdf PDF

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Quality Assurance Surveillance Plan (QASP) and its performance are as follows:

Task ID Indicator Standard Acceptable

Quality Level

Method of

Surveillance

Incentive

Deliverables 4.1.2 Reagents Prompt delivery of reagents and written notification of back orders or allocations of reagents.

100% Monthly monitoring Exercise of Option

Period and past performance

Safety 4.4.1 Recall Notification Immediately recall notification of reagent and supplies.

100% Monthly monitoring Exercise of Option

Period and past performance.

4.4.1 Changes in reagent

and equipment modifications.

Timely distribution / notification of changes in reagents and equipment modifications

100% Direct Observation Exercise of Option

Period and past performance.

Quality Assurance 4.2.2.

Emergency Repairs Within 24 hours

<2 Repairs by quarter by equipment.

95% Monthly monitoring Exercise of Option

Period and past performance.

4.2.1 Trouble-shooting

via phone.

Within 24 hours 95% Monthly Monitoring Exercise of Option

Period and past performance.

4.5.2 Successful

reporting of results

Repeat runs are minimal

95% Direct Observation, Quality control reports run as needed.

Exercise of Option

Period and past performance.

4.5.3 Successful Peer

group comparison

CAP survey performance

95% Direct Observation

CAP survey report

Exercise of Option

Period and past performance.

Documentation 6.5 Invoice

Accountability

Monthly invoices

100% Invoices received through OLCS via

Austin, Texas

Exercise of Option

Period and past performance.

6.5.1 Invoice Verification Monthly

invoices

100% Invoices contain all necessary information for proper processing.

Exercise of Option

Period and past performance

6.2.1 Equipment

specifications and user manuals

Provided prior to delivery of equipment.

100% Up to date information supplied by vendor as changed.

Exercise of Option

Period and past performance

Customer

Satisfaction

11.2 Substantiated

complaints from lab users

≤ 1 complaint per quarter

100% Reports of contacts or other documentation.

Exercise of Option

Period and past performance

6.1 Training of

laboratory personnel

Provided upon activation of new system.

100% Reports of contacts or other documentation.

Exercise of Option

Period and past performance

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