Quality Assurance Surveillance Plan_DFAC Maintenance.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

In your role as task order Task Order (TO) Contract Officer Representative (COR), you assume some Quality Assurance duties. You will monitor contractor performance, complete and sign the Quality Assurance Worksheet provided below at least monthly, but you can submit the worksheet more frequently if needed. This worksheet allows you to document compliance with the Task Order and fill a regulatory requirement to ensure adequate oversight is being performed.

Annotate the number of hours and overtime (if applicable) worked, travel and reimbursable costs. Hours worked in excess of the normal work schedule require prior approval by the Contracting Officer. Please annotate only the actual hours worked and approved; do not include holiday, vacation or sick hours. Only the actual time the contract employee was on the job should be submitted as billed hours.

Quality Assurance Plan Worksheets are to be sent directly to the Schedule Holder and Administering Contracting Office, not later than the 5th day of the month following the service (every month). At a minimum, the COR must send a completed copy of the worksheet to the designated NGB COR after the first month of service and for any months where there is a rating other than Green. The COR will assume a quality performance rating of “Green” on all measured deliverables unless otherwise notified.

The quality rating may change from “Green” to “Red” without notice, however we encourage the COR to utilize the “Yellow” quality rating to alert the contracting office of quality issues that have the potential for a “Red” quality rating if corrective action is not taken.

Any time the rating is less than Green the COR shall clearly document the worksheet to indicate what did or did not occur per the PWS requirement. When an observation indicates other than a “Green” rating, the COR will require the Contractor to initial the observation. Initialing the observation does not constitute concurrence with the observation; it only acknowledges that they have been made aware of the defective performance. If the Contractor’s response to an identified quality deficiency is unsatisfactory, the Contracting Officer or COR will contact the Schedule Holder to implement a plan of action to remedy the identified deficiency.

COR/POC CHANGES:

If you desire to delegate these COR/POC oversight duties to another Government employee, you must notify the Contracting Officer or Administrative Contract Office immediately, in writing, with their name, position, email and telephone number. Email notification is acceptable. Each COR/ POC conducting oversight duties must read and sign acknowledgement and provide to the Contracting Office.

CONTRACT EMPLOYEE CHANGES:

Ensure that all replacement contract employees, to include short-term temporary replacements, are reported to the Contracting Officer listed on the Task Order.

COR DESGINATION:

The Task Order COR must be appointed in writing by the Contracting Officer and formally trained, which requires 2 courses: DAU CLC106, COR With a Mission Focus; and CLC 013, Performance-Based Services Acquisition (proof of training certificates are required). New certificates are required every 3 years.

The COR/POC referred to in this QASP is: MSG Mitchell Moore email: mitchell.v.moore.mil@mail.mil Phone:

801-878-5505

Rating Description Green Yes, performance and technical specifications are being met at AQL.

Yellow

Yes, performance and technical specifications are currently being met at the minimum AQL, but the following service / deliverable needs contractor attention.

The Customer must identify what component of the deliverable and/or service requires attention.

Red

No, performance and technical specifications are not being met at AQL and the following service / deliverable needs immediate contractor resolution.

The Customer must identify what component of the deliverable and/or service is below the minimum AQL.

QUALITY ASSURANCE SURVEILLANCE PLAN WORKSHEET

Contract #_________________________ DFAC Attendant Contractor Name:_________________________ Performance Rating

Deliverable/Service X Quality Rating

Causative Factors Effect on Mission Action

Required/ Date

Refrigeration Equipment Inspection

Green Comments Unnecessary for “Green” QA Rating

Yellow

Refrigeration Equipment Cleaning

Cooking Equipment Inspection

Cooking Equipment Cleaning

Serving Equipment Inspection

Serving Equipment Cleaning

Cleaning/Sanitizing Equipment Inspection

Cleaning/Sanitizing Equipment Cleaning

Overall

Professional Category Period of Performance: From ____________________________to_______________________________________

Number of Hours Actually Worked: _________ (Include only actual hours worked. Do not include non-worked holidays, leave, etc. these are included in the rate the Government pays and are not paid as hours worked.)

Reimbursable Expenses (include receipts): ___________________ Travel (include approval sheet): __________ Approved by: Date: ________________________________ 640th RTI COR (Task Order Point of Contact)