FCSA RFP Sec C_sb.pdf

QTA-010-CTA-0010

SECTION C

DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

TABLE OF CONTENTS

1 OVERVIEW

1.1 CONTRACT OBJECTIVE

2 SUMMARY OF REQUIREMENTS

2.1 MANAGEMENT

2.2 GENERAL TECHNICAL REQUIREMENTS

2.3 SATELLITE PROFESSIONAL SUPPORT SERVICES

2.4 REQUIRED COMSATCOM END‐TO‐END SOLUTION TYPES

2.5 REQUIRED COMSATCOM END‐TO‐END SOLUTION ATTRIBUTES

3 SAMPLE TASK ORDERS

3.1 OVERVIEW

3.2 SATELLITE INTERNET PROTOCOL (IP) SERVICES

3.3 SATELLITE‐BASED DISTANCE LEARNING SYSTEM FOR USGO

3.4 SATELLITE SYSTEMS ENGINEERING AND TECHNICAL SUPPORT SERVICES

3.5 CONTINUITY OF OPERATIONS (COOP) SERVICES

i

SECTION C

DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

1 OVERVIEW

1.1 CONTRACT OBJECTIVE

1.1.1 Contractors are sought who will provide commercial satellite communications (COMSATCOM) End-to-End Solutions under multiple award, full and open competition Indefinite Delivery/Indefinite Quantity (ID/IQ) task order type contracts that support United States (US) Government customers and other authorized user requirements. End-to-End Solutions comprise complete, customized engineered solutions to meet customers’ unique COMSATCOM needs. These solutions may include any combination of fixed satellite services or mobile satellite services components, and/or service enabling components such as terminals, teleport, and terrestrial interface tail circuits.

End-to-End Solutions may also include, but are not limited to, licensing, integration, installation, testing, network management, engineering and training. Examples of the types of COMSATCOM solutions the contractor shall have the capability to deliver are included in this section; however, the specific COMSATCOM solutions to be procured will be defined in subsequent task orders.

2 SUMMARY OF REQUIREMENTS

Unless otherwise stated, the Contractor is solely responsible for all requirements stated herein.

2.1 MANAGEMENT

2.1.1 The Contractor shall furnish the project management processes and resources needed to plan, direct, coordinate, and implement the contract as well as control the requirements contained in the contract and priced task orders. The Contractor shall have the capability to:

2.1.1.1 Manage multiple simultaneous task orders of varying complexity at multiple locations.

2.1.1.2 Develop a Service Plan for each Task Order as part of the Task Order proposal, outlining what is necessary to successfully execute the Task Order.

For each Service Plan, the Contractor shall:

2.1.1.2.1 Develop and document an engineered solution that:

2.1.1.2.1.1 Addresses all requirements as outlined in this contract and the specific Task Order

2.1.1.2.1.2 Identifies all equipment and resources proposed to satisfy the Task Order

C-1

2.1.1.2.1.3 Provides the Contractor’s plans to replace equipment and resources in case of failure.

2.1.1.2.1.4 Addresses the use of Government furnished materials and resources as specified in the Task Order.

2.1.1.2.1.5 Identifies the applicable performance standards, specifies the set of performance metrics for the services the Contractor proposes to use, and describes in detail the methods and measurements with which the Contractor proposes to establish compliance with the performance standards.

2.1.1.2.1.6 Provides all pertinent data needed by the Government to validate all aspects of the Contractor’s proposed solution.

2.1.1.2.2 Update the Service Plan to reflect all Task Order modifications as required.

2.1.1.3 Handle trouble calls and complaints, with identified points of contact, availability, and procedures for problem resolution, information flow, and escalation.

2.1.1.4 Manage the operations of each proposed subcontractor.

2.1.1.5 Apply a commercial quality control methodology to ensure meeting individual task order requirements.

2.1.1.6 Provide customers with timely and accurate invoicing, and provide account information as defined in subsequent task orders to the Ordering Contracting Officer, Contracting Officers Representative, and Task Monitors. Access must include the ability to transfer information to customer resources for further processing.

2.2 GENERAL TECHNICAL REQUIREMENTS

2.2.1 The Contractor shall provide complete, customized engineered COMSATCOM End-to-End Solutions to meet customers’ unique satellite communications needs, including requirements that may be up to worldwide in scope. These solutions may include any combination of fixed satellite services or mobile satellite services components, and/or service enabling components such as terminals, teleport, and terrestrial interface tail circuits.

The Contractor shall also have the ability to supply licensing, integration, network management and engineering services.

2.2.2 The Contractor shall provide the COMSATCOM system engineering design, configuration, installation, implementation, training, and on-going maintenance and operational support necessary to deliver a COMSATCOM

C-2 solution. The Contractor shall have the ability to provide at least, but not limited to, the services identified below:

2.2.2.1 Design and Engineering Services including, but not limited to, site surveys, developing specifications, drawings, reports, schedules and other related work products, configuration, implementation and installation;

2.2.2.2 Ongoing Maintenance and Operational Support Services including, but not limited to, operations support, maintenance plans, and repair services;

2.2.2.3 Customer Care and Helpdesk Support including, but not limited to, identifying the methods of customer access, hours of operation, and escalation procedures.

2.2.2.4 Training, including, but not limited to, equipment operations and maintenance training.

2.3 SATELLITE PROFESSIONAL SUPPORT SERVICES

2.3.1 The Contractor shall provide COMSATCOM-related Professional Support Services include, but not limited to, abstract or concept studies and analysis, strategic and preliminary planning, requirements definition and analysis, the evaluation of alternative technical approaches, modeling and simulation, enterprise architecture design, cost-performance trade-off analysis, feasibility analysis, regulatory compliance support, system engineering, independent verification and validation, and Information Assurance certification and accreditation.

2.3.2 On a task order basis, resumes shall be provided for personnel used to GSA or the user ordering activity Contracting Officer upon request.

2.4 REQUIRED COMSATCOM END-TO-END SOLUTION TYPES

2.4.1 The Contractor shall have the capability to deliver COMSATCOM End-to-End Solutions requiring, but not limited to, any combination of bandwidth, throughput, terminals, other user equipment, teleports, tail circuits, networks, other terrestrial infrastructure, integration and engineering services, and installation, operations and maintenance. The Contractor’s solutions shall meet the Information Assurance, Responsiveness, Portability, Flexibility/Optimization, Net Ready (Interoperability), Network Monitoring (Net Ops), Electro Magnetic Interference (EMI) / Radio Frequency Interference (RFI) Identification, Characterization, and Geo-location, and Security requirements outlined in Section 2.5 as assigned by the Ordering Activity on a Task Order basis. The Contractor shall demonstrate its capability to provide solutions in response to requirements aligning with any of the following COMSATCOM End-to-End Solution types:

C-3

2.4.1.1 Interactive Services. The Contractor shall have the capability to provide complete, customized engineering solutions to support 24x7 Interactive Services requirements. Interactive Services involve the ability to connect multiple locations into a real-time two-way interactive network, mostly involving audio and video. Interactive Services includes Distance Learning and Telemedicine type requirements. Interactive Services are often characterized by distribution of a common information stream to multiple locations, scheduling components and conditional access management, changes to the information stream, distribution locations, and network configurations based upon parameters both known and scheduled in advance and in reaction to changing circumstances, integration with terrestrial communication components and systems, and customer tolerance for latency, delay, jitter, and packet loss.

2.4.1.2 Continuity of Operations (COOP). The Contractor shall have the capability to provide complete, customized engineering solutions to support COOP requirements. COOP involves the pre-planned establishment and deployment of a backup or alternative communications infrastructure in anticipation that a natural or human caused event disables or destroys the normal, primary communications infrastructure and is focused on reconstitution of the critical communications functionality to continue minimal essential and/or normal operations. When the COOP capability is required, activation is required immediately, often 24 hours or less. COOP includes developing an alternative for portions of, or the entirety of, the normal, primary communications infrastructure, and can be as simple as a set of new Internet Protocol addresses or as complex as replicating the functionality of the entire primary, terrestrial infrastructure. COOP can include requiring a completely different set of hardware, personnel, and network paths, and associated terrestrial infrastructure as an ancillary component of the COMSATCOM based solution.

2.4.1.3 Broadcast Satellite Service (BSS). The Contractor shall have the capability to provide complete, customized engineering solutions to support BSS requirements. Broadcast Satellite Services (BSS) involves the collection of voice, video, and/or data into one central site and distribution of that information typically one-way to multiple fixed and/or mobile locations. BSS includes Streaming Media type requirements. BSS is often characterized by high bandwidth requirements, dedicated, fully utilized data streams for the duration of the broadcast, live or real-time distribution, access control for different portions of the information stream, and minimum customer tolerance for latency, delay, and jitter.

2.4.1.4 Emergency Responder Operations. The Contractor shall have the capability to provide complete, customized engineering solutions to support Emergency Responder Operations. Emergency Responder Operations involve reconstituting a communications infrastructure in response to a natural or human caused event that disrupts or destroys the normal, pre-existing communications infrastructure. Emergency Responder Operations involves

C-4 an ad-hoc, immediate need communications requirement that eventually reverts back to communications infrastructure previously used, quick responsiveness requirement of a few hours to a few days, desire for interoperability among different types of responders, transportability, quick design, implementation, and activation, and the ability to reach back into headquarters and shared information sources. Additionally, it is not uncommon for the requirement to grow significantly from a small number of users (e.g., initial responders) to a large number (e.g., coordinated large-scale humanitarian effort) within a moderate period of time (e.g., 30 days).

2.4.1.5 Direct Warfighter Operations. The Contractor shall have the capability to provide complete, customized engineering solutions to support Direct Warfighter Operations requirements. Direct Warfighter Operations involve the creation of an often preplanned, enabling communications infrastructure to support specific Warfighter operations, typically because no pre-existing communications infrastructure is available. Direct Warfighter Operations include the ability to collaborate among various types of Warfighters, connecting Warfighters operating on the tactical edge back to headquarters and shared information sources, transportability and mobility requirements, personnel and facility security, information assurance, ability to reconfigure and/or reconstitute quickly in response to changing situations during prosecution of the mission, real-time insight into communications networks status, and moderate to quick responsiveness requirements with deployment required in several hours to several days. These communications solutions are typically for a short duration and mission focused, high priority with the ability to pre-empt other uses of the same communications resources, and cost of the solution as a much lower priority than the ability to utilize the solution as part of executing the mission. Additionally, it is not uncommon for the requirement to grow significantly from a small number of users (e.g., battalion) to a large number within a moderate period of time (e.g., 30 days).

2.4.1.6 Steady State Operations. The Contractor shall have the capability to provide complete, customized engineering solutions to support Steady State Operations requirements. Steady State Operations involve long duration, baseline communications services and infrastructure to support enduring user requirements. Steady State Operations include significant pre-planning with more time allowed for design, configuration, implementation, and activation times, ubiquitous access to collaborative and integrated users, fixed infrastructure that responds more slowly to changes, lower priority with the ability to be pre-empted by a higher priority, short term need for the same communications resources, and strong sensitivity to cost of the solution as compared to the technical capability delivered.

2.4.1.7 The Government reserves the right to issue requirements aligned with COMSATCOM End-to-End Solution types not included in the list above.

C-5

2.4.1.8 For the purposes of the Contractor’s ID/IQ contract proposal, the minimum requirement for Section 2.2 is the Contractor shall demonstrate its capability to provide solutions in response to requirements aligning with any of the COMSATCOM End-to-End Solution types.

2.5 REQUIRED COMSATCOM END-TO-END SOLUTION ATTRIBUTES

2.5.1 INFORMATION ASSURANCE

2.5.1.1 The Contractor shall demonstrate, to the maximum extent practicable, the ability to meet: The Committee on National Security Systems Policy (CNSSP) 12, “National Information Assurance Policy for Space Systems used to Support National Security Missions,” or Department of Defense Directive (DoDD) 8581.1, “Information Assurance (IA) Policy for Space Systems Used by the Department of Defense.”

2.5.1.2 The Contractor shall demonstrate the ability to comply with the Federal Information Security Management Act of 2002 as implemented by Federal Information Processing Standards Publication 200 (FIPS 200), “Minimum Security Requirements for Federal Information and Information Systems.” In response to Ordering Activity requirements, at a minimum, all Contractor solutions shall meet the requirements assigned against: A low-impact information system (per FIPS 200) that is described in the current revision of National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53, “Recommended Security Controls for Federal Information Systems and Organizations,” or a Mission Assurance Category (MAC) III system that is described in the current revision of DoD Instruction (DoDI) 8500.2, “Information Assurance Implementation.”

2.5.1.3 On a Task Order basis, the Ordering Activity shall assign an impact level (per FIPS 200 and NIST SP 800-53), or MAC level (per DoDI 8500.2) prior to issuing the initial statement of work. Task Order evaluations shall consider the extent to which the Contractor’s solutions accommodates the necessary security controls based upon the assigned impact level or MAC, command encryption/authentication, and other requirements in CNSSP 12 or DoDD 8581.1.

2.5.1.4 The Contractor’s information assurance boundary is where the Contractor’s services connect to the user terminals/equipment (i.e., includes satellite command encryption (ground and space); systems used in the Satellite Operations Centers (SOCs), Network Operations Centers (NOCs) and teleport; and terrestrial infrastructure required for service delivery).

2.5.1.5 Ordering Activity reserves the right to independently evaluate, audit, and verify the IA compliance for any proposed or awarded COMSATCOM services. All IA certification, accreditation, and evaluation activities are the responsibility of the ordering activity.

C-6

2.5.2 RESPONSIVENESS

2.5.2.1 As specified on a Task Order basis, the Contractor shall deliver solutions in one of the following timeframes after Task Order award:

2.5.2.1.1 Standard Service Delivery (30 calendar days or less). Standard Service Delivery is the time required under normal conditions for COMSATCOM services to be available.

2.5.2.1.2 Accelerated Service Delivery (7 calendar days or less). Under Accelerated Service Task Orders, service acceptance testing unless otherwise required by the satellite provider or host nation shall be deferred until operations permit.

2.5.2.1.3 Time-Critical Delivery (4 hours or less). Under Time-Critical Task Orders, service acceptance testing unless otherwise required by the satellite provider or host nation shall be deferred until operations permit. Time-Critical Delivery shall be predicated on the availability of pre-planned engineering solutions, pre-planned line-up messages and transmission plans, pre-arranged Host Nation Agreements, terrestrial connectivity (if applicable), and frequency clearance, and the availability of contracted bandwidth.

2.5.2.1.4 Extended Service Delivery. The time required under extenuating circumstances to implement a Task Order after order award. Such extenuating circumstances may include extended time required for host nation agreements or landing rights, long-lead terrestrial connectivity, or other time intensive service delivery requirements as defined in the individual Task Order. Any such extended delivery times will be negotiated between the Ordering Activity and Contractor.

2.5.3 PORTABILITY

2.5.3.1 The Contractor shall have the capability to redeploy COMSATCOM services, subject to availability. Portability shall be provided within the COMSATCOM Contractor’s resources at any time as requested by the Ordering Activity.

When portability is exercised, evidence of equivalent net present value (NPV) shall be provided by the Contractor. Alternatively, prior to Task Order award, specific pre-defined terms and conditions for portability and related services including pricing and/or other contract terms may be negotiated and defined in the individual Task Order. Portability may include moving from one transponder/satellite to another, one managed service area to another, transponded capacity redeployment between beams or transponders on a single satellite, redeployment from one frequency band to another, physical relocation of a satellite to a new orbital position, re-routing of teleport services from one teleport to another predefined teleport, re-routing of traffic from one

C-7 terrestrial infrastructure to another predefined infrastructure, and movement of Network Operations Center (NOC) services from one NOC to another NOC.

2.5.4 FLEXIBILITY/OPTIMIZATION

2.5.4.1 The Contractor shall have the capability to re-groom resources for spectral, operational, or price efficiencies. Flexibility/optimization shall be provided within the COMSATCOM Contractor’s resources at any time as requested by the Ordering Activity. When flexibility/optimization is exercised, evidence of equivalent net present value (NPV) shall be provided by the contractor. The Contractor is encouraged to submit re-grooming approaches for Ordering Activity consideration that may increase efficiencies for existing COMSATCOM services. Alternatively, prior to Task Order award, specific pre-defined terms and conditions for regrooming including pricing and/or other contract terms may be negotiated and defined in the individual Task Order.

Regrooming may include, but is not limited to, analysis of space segment, teleport, and network resource utilization in order to increase the number of carriers on existing allocated bandwidth and/or terminals and/or increasing the data rates on individual task orders through the implementation of advanced coding, modulation, and/or hardware upgrades.

2.5.5 CAPACITY

2.5.5.1 The Government has requirements for scalable COMSATCOM capacity in any COMSATCOM frequency band. The Contractor must be able to provide scalable capacity in any available COMSATCOM frequency band in support of US Government COMSATCOM requirements. This requirement is subject to the availability of satellite resources.

2.5.6 COVERAGE

2.5.6.1 The Government has requirements for COMSATCOM coverage anywhere in the world and in any COMSATCOM frequency band. The Contractor must be able to provide coverage anywhere worldwide in any available COMSATCOM frequency band, including, but not limited to, L-, S-, C-, X-, Ku-, extended Ku-, Ka-, and UHF. Specific pre-defined coverage may be negotiated and defined in the individual Task Order. This requirement is subject to the availability of satellite resources.

2.5.7 NETWORK MONITORING (NET OPS)

2.5.7.1 The Contractor shall have the capability to electronically collect and deliver near real-time monitoring, fault/incident/outage reporting, and information access to ensure effective and efficient operations, performance, and availability, consistent with commercial practices. Consistent with the Contractor’s standard management practices, the Net Ops information will be provided on a frequency (example: every 6 hours, daily) and format (example:

SNMP, XML) as defined in a requirement to a location/entity/electronic

C-8 interface defined by the Ordering Activity. Prior to Task Order award, specific pre-defined terms and conditions for Net Ops collection and delivery may be negotiated and defined in the individual Task Order.

2.5.8 EMI/RFI IDENTIFICATION, CHARACTERIZATION, AND GEO-LOCATION

2.5.8.1 The Contractor shall have the capability to collect and electronically report in near real-time Electro Magnetic Interference (EMI) / Radio Frequency Interference (RFI) identification, characterization, and geo-location, including the ability to identify and characterize sub-carrier EMI/RFI being transmitted underneath an authorized carrier, and the ability to geo-locate the source of any and all EMI/RFI. The Contractor shall establish and use with the Ordering Activity a mutually agreed upon media and voice communications capability capable of protecting “Sensitive, but Unclassified” data.

2.5.9 SECURITY

2.5.9.1 The contractor may be required to obtain/possess varying levels of personnel and facility security clearances up to U.S. Government TOP SECRET/Sensitive Compartmented Information (TS/SCI) or equivalent clearances assigned by the National Security Authority of a NATO Member State or Major Non-NATO Ally.

2.5.9.2 For incident resolution involving classified matters, the Contractor shall provide appropriately cleared staff who can affect COMSATCOM services operations (example: satellite payload operations, network operations). The Contractor shall provide a minimum of one operations staff member AND a minimum of one person with the authority to commit the company if resolution requires business impacting decisions (example: Chief Executive Officer, Chief Operations Officer, etc.).

2.5.9.3 When Communications Security or Transmission Security equipment or keying material is placed in the equipment/terminal shelter, the Contractor shall ensure compliance with applicable physical security directives/guidelines and that all deployed equipment/terminal operations and maintenance personnel shall possess the appropriate clearances, equal to or higher than the classification level of the data being transmitted. Where local regulations require use of foreign personnel for terminal operations and maintenance, then the Contractor shall ensure compliance with applicable security directives/guidelines and document to the U.S. Government’s satisfaction that protective measures are in place and such individuals have equivalent clearances granted by the local host nation.

2.5.9.4 For classified operations security (OPSEC), the Contractor shall ensure that all personnel in direct contact with classified OPSEC indicators (example: the unit, location, and time of operations) have U.S. SECRET or higher personnel security clearances, or, as appropriate, equivalent clearances assigned by the

C-9

National Security Authority of a NATO Member State or Major Non-NATO Ally, in accordance with applicable security directives and guidelines.

2.5.9.5 For classified requirements, cleared satellite operator staff must have access to secure voice communications for emergency purposes. Communications security equipment certified by the National Security Agency (NSA) to secure unclassified and up to and including SECRET communication transmissions at all operations centers is preferred. If a Contractor is unable to have access to NSA-approved communications security equipment at its operations centers, then a combination of a “Sensitive but Unclassified” (SBU) cryptographic module approved by the U.S. National Institute for Standards and Technology and pre-arranged access to National Security Agency-approved communications security equipment at an agreed alternate facility is acceptable.

2.5.9.6 The Contractor shall have the capability to “mask” or “protect” users against unauthorized release of identifying information to any entity that could compromise operations security. Identifying information includes but is not limited to personal user and/or unit information including tail numbers, unit names, unit numbers, individual names, individual contact numbers, street addresses, etc.

2.5.10 NET READY (INTEROPERABILITY)

2.5.10.1 The Contractor shall deliver solutions that are consistent with commercial standards and practices. Contractor solutions shall have the capability to access and/or interoperate with Government or other Commercial teleports/gateways and provide enterprise service access to or among networks or enclaves. Interfaces may be identified as interoperable on the basis of participation in a sponsored interoperability program. Any such access and/or interoperability with teleports/gateways and provisioning of enterprise service access will be defined in the individual Task Order requirement.

C-10

3 SAMPLE TASK ORDERS

3.1 OVERVIEW

3.1.1 The following sub-sections describe representative sample task orders that require customized end to end solutions. These Sample Task Orders are based on relevant, known requirements and are representative of DoD and the Federal Government work that is currently being serviced through other contract mechanisms. The following Sample Task Orders are for proposal evaluation purposes only. The Contractor shall state all assumptions made when responding to the STOs. The Contractor must provide a complete, customized end-to-end solution, illustrating its technical approach to satisfying the requirements outlined in the following Sample Task Orders. The Contractor will be required to fill out a complete Information Assurance Checklist addressing all the minimum security controls in accordance with NIST SP 800-53 for one of the STOs. Further detail will be provided as part of the final RFP.

C-11

3.2 SATELLITE INTERNET PROTOCOL (IP) SERVICES

3.2.1 Background

3.2.1.1 United States Energy Commission (USEC) manages a reciprocating agreement among many electric power generation and distribution companies in the United States. The main purpose of the USEC agreement is to facilitate shifting and sharing of resources among member companies to emergency need areas resulting from natural or man-made disasters (e.g., hurricanes, forest fires, earthquakes, terrorist acts). Historically, USEC Electrical Affiliation workers deployed to disaster areas kept in touch with their family and friends with a letter or an occasional telephone call. With the rapid expansion and availability of the Internet, e-mail is taking the place of these more traditional communication methods. Now, deployed workers can have high-speed commercial Internet access that can be used for personal communication, and professional communication such as, e-mail, distance learning, and video teleconferencing.

3.2.1.2 USEC intends to provide an IP Voice, Video, and Data services via multiple Very Small Aperture Terminal (VSAT) within the continental United Sates (CONUS). USEC requires satellite IP services to support morale, welfare, and recreation (MWR). This document addresses the general parameters and requirements to provide the required satellite IP services for USEC.

3.2.1.3 Communication systems must provide unlimited data at no additional cost to the end user or to USEC with the Internet access portion of the network to support the requirements of up to 80 simultaneous computers shared between 20 remote Internet Facilities used for browsing, e-mail, chat, music and image downloading, webcams and other typical Internet applications. The system shall be flexible and adaptable to accommodate rapid deployment and set up anywhere in CONUS.

3.2.2 Requirements.

3.2.2.1 Overview. A requirement exists to provide an MWR system to support USEC CONUS operations. Include solutions to requirements as part of the following documentation:

3.2.2.1.1 Project Planning. The Contractor shall develop a Service Plan to include a description of the system(s), a network diagram, procedures and performance metrics to put in place to assure successful and timely completion of the Task.

Additionally, include a description of the process(es) that the prime contractor will use to interface with the appropriate USEC Representative(s). The contractor shall provide a project implementation schedule. The project plan shall address all assumptions, risks and resultant mitigation plans associated with the proposed solution.

C-12

3.2.2.1.2 Infrastructure. The Contractor shall develop and implement the requisite communications infrastructure to support the MWR mission. The contractor shall select a solution which provides the best long-term cost-benefit ratio.

Identify chosen systems and explain rationale for selection including life cycle cost considerations. Provide a detailed architecture and explain all required interfaces. A network operations center (NOC) shall be employed to manage connectivity and network assets for the period of performance. The NOC shall provide a web services portal with multiple account access to USEC.

Contractor’s solution will address reliability, availability, maintainability, and security. The Contractor’s solution shall comply with the minimum security controls for a Federal Information Processing Standards (FIPS) 200 low impact information system.

3.2.2.2 Site Configuration and Locations:

3.2.2.2.1 The Contractor shall provide a satellite-based Internet Protocol (IP) network that is initially capable of supporting up to 20 remote Internet Facilities within a disaster region in CONUS, locations to be specified at an undetermined future time. The Contractor shall store the remote terminals until, as directed by the Government, the contractor installs and provides operational support. At the direction of the Government, the contractor shall also decommission and move the terminals back into storage.

3.2.2.2.2 Internet Facility configuration is 3 VoIP instruments, 4 personal computers, satellite communications remote modem, antenna, UPS unit. All locations with VoIP or VTC instruments/suites shall be assumed to be operating simultaneously. The Internet Facility shall include shelters and any ancillary equipment needed to support operation in a disaster area.

3.2.2.3 Engineering Support: The Contractor shall provide the results of MWR system engineering studies to provide a clearly explained recommendation for bandwidth and per-site Committed Information Rate (CIR). The Contractor shall propose the method for implementing Quality of Service (QoS) to ensure prioritization of traffic (VOIP, video and data) categories. Contractor shall engineer the MWR communications architecture, including capacity planning and preparing, and developing designs, plans, and reports. Contractor shall implement configuration management, prepare engineering documents and reference manuals, and provide engineering, installation, configuration and testing services for the MWR communications infrastructure. Contractor engineering studies shall articulate how system expansion can be accommodated at minimum costs and support other potential emerging methods for obtaining cost efficiencies.

3.2.2.4 Satellite Access: The Contractor shall provide USEC with recommendations for which satellite to use for commercial satellite spectrum. USEC may decline use of Contractor-selected satellite based on regional gain characteristics, regional take-off angle, bandwidth availability, transponder

C-13 power characteristics and ability to support the minimum security controls for a FIPS 200 low impact information system. The Contractor shall provide a satellite network availability of at least 97.5%. The Contractor shall propose additional metrics to confirm service levels. The availability will be calculated based on the number of satellite network availability minutes during any calendar month divided by the number of total minutes during the same month. Periods of unavailability include network maintenance periods in addition to network outages, rain fade, and network hardware/software failures. The 97.5% availability is for the entire network to the remote site terminal, excluding the VOIP phones and personal computers (local area network suite). The period of unavailability is measured across all sites.

3.2.2.5 Sustainment: The Contractor shall implement and execute logistics, fielding, training, and O&M support. A phased approach can be considered.

3.2.2.5.1 Integrated Logistics Support - Develop and implement maintenance and supply concept necessary to insure the order, receipt, delivery and accountability of systems required materials necessary to support delivery of the project within the schedule and budget identified by USEC. Logistics support shall include all hardware/software elements and ancillary items necessary for maintaining an operational schedule.

3.2.2.5.2 Training - Develop the required operator and maintenance training plans and courses for USEC.

3.2.2.5.3 Operations and Maintenance - Provide qualified technical support for the duration of the task’s period of performance. Maintenance support shall include the replacement of defective components, onsite technical support, upgrades to include COTS technology insertion, and any software updates, as recommended by the Contractor engineering support. Operations support includes 24/7 NOC support. The Contractor shall deliver and install the equipment within the disaster region within 5 days of Government notification.

The NOC shall support site commissioning by USEC personnel with an 8-hour notification period maximum after installation.

3.2.2.6 Delivery Schedule: The infrastructure shall be operational and set of 20 remote sites readied within 30 days after contract award.

3.2.2.7 Period of Performance: The period of performance for this effort will commence on the date of task order award and will continue for 3 years, with two 1-year option periods.

3.2.2.8 Pricing: The Contractor should, at a minimum, price the following line items.

Alternatively, the Contractor may include some or all of the items below into a subscription service type pricing if more applicable. Those items not part of the subscription service price should be separately priced line items.

• Service Plan – one time fixed price deliverable

C-14

• Commercial satellite communications infrastructure per unit cost –per month

• Commercial satellite communications infrastructure per unit cost –per year

• Network operations center (NOC) operations cost

• Gateway Site terminal cost

• Remote Site terminals cost per unit

• Engineering Support cost per Month

• Sustainment support cost per Month

• Storage cost per Month

• Onsite Technical Support – cost per day

• Installation and Commissioning – cost per unit

• Decommissioning – cost per unit

• Travel can be charged as ODC and not required as part of the STO pricing.

C-15

3.3 SATELLITE-BASED DISTANCE LEARNING SYSTEM FOR USGO

3.3.1 Background

3.3.1.1 The United States Government Organization (USGO) has an active employee development and training program for its staff. The Training and Organization Development Division supports training and education for USGO employees and contractor staff including the development, operation and support of USGO’s on-line training programs.

3.3.1.2 USGO is a medium sized agency with 25 USGO site locations in the continental US, Alaska and Hawaii. USGO has decided to expand its training programs to include a USGO in-house satellite-based Distance Learning Employee Training Network (DLETN). DLETN will be designed, developed and implemented USGO-wide. DLETN is also intended to support one-way video teleconference sessions to better facilitate real-time working sessions between personnel located at multiple sites.

3.3.2 Requirements

3.3.2.1 Overview.

3.3.2.1.1 USGO does not currently operate a satellite-based system associated with meeting its internal training operations or any other USGO functional activity.

Thus, the contractor has the opportunity to conceive, design, develop and implement the DLETN using satellite technologies and associated frequencies and facilities that the contractor judges with its technical knowledge and experience to be the most cost-effective and reliable for the DLETN. The contractor shall prepare a Service Plan in accordance with Section C as part of its solution. The contractor shall provide detailed information on the technical architecture, satellite frequency bands and operational modes, and the equipment selected to be integrated into the DLETN.

3.3.2.1.2 The contractor shall supply and install all the equipment required for each of the sites. The contractor shall propose and justify the choice of satellite frequency bands, and specific satellites used to provide adequate coverage, signal quality, and reliability for all sites. The contractor shall select and propose antenna sizes and power levels for all satellite transmissions as well as the specific satellite terminal equipment necessary to meet the operational specifications.

3.3.2.2 Central Training Studio.

3.3.2.2.1 The central training studio will be composed of two separate headquarters instructor classrooms. Each instructor classroom shall be equipped with a Contractor furnished video camera and microphone equipment to support distance learning-based training. The instructor classroom shall be designed

C-16 to allow both video image of either instructor/whiteboard or the instructor computer screen to be shown.

3.3.2.2.2 The DLETN shall have the ability to direct any training program from either instructor studio to a group of remote training classrooms on a selected basis.

3.3.2.3 Remote Classroom:

3.3.2.3.1 The contractor shall provide all classroom video projectors and audio equipment to support all 25 USGO site locations. The contractor should pursue a phased approach to delivering the remote classrooms. The training classrooms shall be designed for a nominal capacity of 30 trainees. All monitors and projectors shall be capable of broadcasting in full High Definition Television format. Video shall be transmitted one-way over the satellite channel. Audio shall be transmitted two-way over the satellite channel.

3.3.2.3.2 USGO will provide each facility with all necessary furniture, lighting, electric power service, secured access, and secured physical storage necessary to support training operations to the specifications identified by the Contractor.

3.3.2.4 Information Assurance: The contractor shall implement a capability for content encryption and security for more sensitive training materials and security controls at the LOW IMPACT level as defined in FIPS 200.

3.3.2.5 Distance Learning Video Storage and Gateway Equipment: The contractor shall propose distance learning gateway storage and interface equipment in support of the central training studio and the remote classrooms. A minimum of 200 hours of storage for recorded training programs shall be located at each of the remote classroom locations. The central training studio should have the ability to store at least 1,000 hours of training programs. This storage should be at the original media resolutions. Instructors shall be provided the capability of managing the transfer of training programs over the satellite link during off-peak periods and storage at remote sites.

3.3.2.6 Reservation System:

3.3.2.6.1 The Contractor shall provide a central training studio and remote classroom reservation management system for the DLETN. All training sessions shall be capable of being scheduled for a particular number of units of time listed in hours and half-hours. The reservation system shall allow the training scheduler to select the instructor classroom and remote classrooms to be included into each class session they are reserving and scheduling. The system should not allow any scheduler to schedule the use of a classroom previously scheduled by a previous scheduler. An overall manager function should be capable of overriding any scheduler’s assignments.

3.3.2.6.2 The reservation system shall allow for at least an 18-month schedule window to be displayed to all users. Instructors shall be provided the capability of

C-17 adding or removing classrooms from the training schedule even while the course is being taught. If a 14-calendar day notice is given, the DLETN shall guarantee training space segment barring any contention for previously scheduled use of the training studios or the training classrooms. Closer than a 14-day lead-time, training reservation requests will be made on a best-effort basis. No training program request will be made less than 1 day (24 hours) prior to program start time.

3.3.2.7 Peak Training Hours: USGO anticipates that in the first two years of operation of the DLETN the training program will include 800 hours per year of live system operation during peak hours (8am to 5pm Eastern Standard Time) where simultaneous use of both training studios is expected 30% of the time.

The system shall support use of additional hours on an ad-hoc basis. System availability shall be 99.7% is for the entire network. The period of unavailability is measured across all sites.

3.3.2.8 Off-Peak Training Hours: The system shall support transfer of stored courses from the central site to selected remote sites during off-peak hours on an ad-hoc basis. System availability shall be 99.5% is for the entire network.

The period of unavailability is measured across all sites.

3.3.2.9 Sustainment: Contractor shall implement and execute logistics, fielding, training, and O&M support.

3.3.2.9.1 Integrated Logistics Support -Develop and implement a maintenance and supply concept necessary to ensure the order, receipt, delivery and accountability of systems required materials necessary to support delivery of the project within the schedule identified by the Government. Logistics support shall include all hardware/software elements and ancillary items necessary for maintaining an operational schedule.

3.3.2.9.2 Training- Develop the required operator and maintenance training plans and courses to instructors, students and network operations staff.

3.3.2.9.3 Operations and Maintenance- Provide qualified technical support for the duration of the task’s period of performance. Maintenance support shall include the replacement of defective components, upgrades to include COTS technology insertion, and any software updates, as required. Operations support includes 24/7 NOC support. The Contractor shall address the ability to identify and resolve EMI/RFI issues as the Government places a high priority on training since this impacts operational mission capabilities.

3.3.2.9.4 Recovery Plan- Provide a recovery plan to describe the process and timeline in the event that the communications path being used by the Contractor suffers any failure that disrupts service to USGO users.

C-18

3.3.2.10 Site Locations:

USGO Central Studio

STATE ZIP CODE CITY/BASE/POST SITE CODE

DC 20001 Washington DJ.177.B

USGO Remote Sites

STATE ZIP CODE CITY/BASE/POST SITE CODE

AK 99702 Eielson AFB AF.035.A AK 99506 Elmendorf AFB AF.037.A AK 99501 Anchorage UC.227.B AL 36112 Maxwell AFB AF.003.A AR 72903 Fort Smith AG.010.C AZ 85034 Phoenix AG.007.A CA 93437 Vandenberg AFB AF.022.B

CO 80249 Denver FA.030.A CT 06510 New Haven DJ.015.A FL 33621 MacDill AFB AF.051.A FL 32218 Jacksonville AG.020.B GA 31098 Robins AFB AF.013.B HI 96853 Hickam AFB AG.023.A HI 96752 Kekaha AG.206.A ID 83648 Mountain Home AFB AF.058.A ID 83401 Idaho Falls DE.041.A IL 62225 Scott AFB AF.111.A IL 62707 Springfield AG.027.C KS 67221 McConnell AFB AF.054.A KS 66027 Fort Leavenworth AN.036.A KY 40507 Lexington UC.007.A LA 71101 Shreveport DJ.835.B MA 02210 Boston DJ.145.A MD 20762 Andrews AFB AF.023.A ME 04401 Bangor AG.036.C

3.3.2.11 Delivery Schedule: The infrastructure, the central training studio and remo sites at the 25 major USGO locations shall be operational within 4 months after contract award.

te s.

to a ce Plan – one time fixed price deliverable

3.3.2.12 Period of Performance: The period of performance for this effort will commence on the date of task order award and will continue for 3 years, with two 1-year option periods.

3.3.2.13 Pricing: The Contractor should, at a minimum, price the following line item Alternatively, the Contractor may include some or all of the items below in subscription service type pricing if more applicable. Those items not part of the subscription service price should be separately priced line items.

• Servi

C-19

• Commercial satellite communications infrastructure per unit cost –per month

• Commercial satellite communications infrastructure per unit cost –per year

• Commercial satellite communications infrastructure ad-hoc per unit cost – per hour

• Network operations center (NOC) operations cost

• Gateway Site terminal cost

• Remote Site terminals cost per unit

• Engineering Support cost per Month

• Sustainment support cost per Month

• Travel can be charged as ODC and not required as part of the STO pricing.

Satellite Systems Engineering and Technical Support Services

C-20

3.4 SATELLITE SYSTEMS ENGINEERING AND TECHNICAL SUPPORT

SERVICES

3.4.1 Background

3.4.1.1 INTRODUCTION: The US Government Organization (USGO) is developing an Everything Over Internet Protocol (EOIP) architecture with commercial satellite communications services as its primary means of communications for Senior Leadership. This EOIP architecture incorporates iDirect Technologies Hubs and Remotes, together with other components, into this system of systems. The development of the IP-based architecture creates the requirement for engineering and technical support to assist USGO with engineering design and integration efforts.

3.4.1.2 OBJECTIVE: The objective of this procurement is to obtain engineering design support and integration services for the integration of iDirect products into the EOIP architecture for assurance of interoperability with other components of the system.

3.4.1.3 SCOPE: The services to be provided under this Statement of Work (SOW) include onsite, full time Subject Matter Expertise with satellite, network and multi-media systems engineering, along with in-depth knowledge of Cisco and iDirect products, including Global Management version 8.0. Services to be provided include, but are not limited to, assistance to the USGO in the areas of integration, information assurance accreditation, test and evaluation, engineering, technical, operational, maintenance and on-the-job training support for iDirect Technologies hub and remote systems that include both the current version of the operational software and any subsequent releases.

Staff must be certified in the following areas:

• Cisco Certified Network Associate (CCNA)

• Cisco Certified Voice Professional (CCVP)

• iDirect Hub Installer certified

• Federal Communications Commission General Radio and Telephone

Operators License

• Certified Information Systems Security Professional (CISSP) certification

Staff must be knowledgeable in the following areas:

• In-depth knowledge of DoD, Joint Services, and USSOCOM policies and practices relating to C4 systems

• Communications satellite engineering and terminal design principles (fixed and mobile)

• Knowledge of the COMSATCOM marketplace, including satellite resource capacity, coverage, and availability from the COMSATCOM owner/operators

C-21

• Satellite Access Requests (SARs) and Gateway Access Requests (GARs) for operational and training missions

• Knowledgeable of various types of Communications Security (COMSEC) equipment and Satellite Communications encryption devices

• Knowledge of Satellite Communicatoins electromagnetic interference and radio frequency interference identification, characterization, and geo-location

• Voice Over Internet Protocol (VOIP)

• US Government policies relating to use of COMSATCOM

• Federal and DoD Information Assurance requirements

3.4.2 Requirements.

3.4.2.1 The Contractor shall submit resumes of the personnel who will perform the following required assignments:

3.4.2.1.1 Engineering Design Support: Provide engineering support to assist in the design of the EOIP systems architecture, identification of network resource requirements and Quality of Service categories.

3.4.2.1.2 Engineering and Technical Support: Provide expertise with current and future software and hardware versions to include the implementation of data encryption (including TRANSEC), Group QoS, Global, Network Monitoring System (NMS), and Spread Spectrum Technologies as required to support ongoing EOIP and future activities.

3.4.2.1.3 Test and Evaluation Support: Provide recommendations for improvements on integration and maintenance of iDirect systems, subsystems, or…