24 - SIN 599-1 Travel Consulting Services SOW

Travel Services Solutions QMAD-CY-090001-B Refresh #23

B.5.1 SIN 599-1, Travel Consultant Services

For any questions about SIN 599-1 (Travel Consulting Services), please contact the GSA Vendor Support Center at 1-877-495-4849 / vendor.support @gsa.gov or the Contracting Officer Jason Cross at Jason.cross@gsa.gov

Please refer to the Price Proposal Template (PPT) and Commercial Sales Practice (CSP) attachments. Remember to include pricing with and without Industrial Funding Fee (IFF). For more information on IFF (72A reporting) please refer to https://vsc.gsa.gov.

The Service Contract Act does NOT apply to SIN 599-1.

B.5.1.1 DEFINITIONS

E-Gov Travel Services (ETS2) - Civilian agencies’ end-to-end travel management service that automates and consolidates the Federal travel process in a secure Web-centric environment.

Defense Travel System (DTS) - A fully integrated, automated, end-to-end travel management system that enables DoD travelers to create authorizations (TDY travel orders), prepare reservations, receive approvals, generate travel vouchers, and receive a split reimbursement between their bank accounts and the Government Travel Charge Card (GTCC) vendor. DTS operates at over 9,500 total sites worldwide.

Permanent Change of Station (PCS): The relocation of an employee to a new official station or post of duty for permanent duty.

Special Publication 800-87 (SP 800-87): Provides agency organizational codes used under this schedule for reporting purposes. This standard data element may be used for the interchange of information on federal operations when that information is identified by organization. This publication is available at http://csrc.nist.gov/publications/nistpubs/index.html

Temporary Change of Station (TCS): The relocation of an employee to a new official station for a temporary period (not less than 6 months, nor more than 30 months) while the employee is performing a long-term assignment and subsequent return of the employee to the previous official station upon completion of that assignment.

Temporary Duty Travel (TDY): Travel at a place, away from an employee’s official duty station, where the employee is authorized to travel.

B 5.1.2 DESCRIPTION OF WORK

The Contractor shall provide travel and relocation consulting and related services to assist the Government in meeting its travel needs for temporary duty travel, relocation and/or temporary/permanent change of station, etc.

This may include, but is not limited to, travel management, travel security, travel technology and the following:

Analysis Assessment Auditing Benchmarking Change management Consulting Data collection and analysis e-Commerce Facilitation Marketing Market research Operational overviews Operational Support Outsourcing Per Diem and Allowance mailto:vendor.support%20@gsa.gov mailto:Jason.cross@gsa.gov https://vsc.gsa.gov/ http://csrc.nist.gov/publications/nistpubs/index.html

Travel Services Solutions QMAD-CY-090001-B Refresh #23

Performance metrics Policy development/review Preferred supplier programs Development/Assessment Product evaluations Re-engineering Requirements development Reporting Risk assessment Security Studies Surveys Technology Testing Training Travel card analysis/studies Travel management Voucher examination

Voucher review

Typical tasks may include, but are not limited to:

Develop strategies to support agency adoption of ETS/DTS

Study current travel management processes and recommend efficiencies Identify security needs relative to travel Analyze travel card data to facilitate program management Re-engineer relocation processes Assess preferred supplier programs

Develop requirements and/or specifications for travel needs Evaluate proposals, services, contractor performance or products

Conduct customer satisfaction surveys Test technologies Provide trend analysis of agency travel spends to enable budget forecasting Facilitate meetings Provide operational support (review travel requests, vouchers, etc.)

Audit distribution channels and travel service providers (e.g., travel agents, GDS, etc.)

B.5.1.3 SCOPE AND COMPLEXITY

The Contractor shall:

Provide a full range of services necessary to satisfy ordering agencies’ travel consulting requirements. The Government is seeking services that industry normally accords to commercial customers.

Be capable of providing services for ordering agencies with multiple organizational levels and geographic locations nationwide and/or worldwide as specified in the Scope of the Contract clause.

Be capable of handling multiple task orders simultaneously.

B.5.1.4 REQUIREMENTS

The Contractor shall:

Provide travel and relocation consultant services as ordered by agencies and specified herein.

Ensure that its staff maintains any generally required professional certification, accreditation, license, bond, and proficiency relative to their area of expertise. The Contractor shall retain documentation of such records.

The Government will not pay for expenses to meet this requirement.

Perform services and ensure deliverables that are compliant with Government travel and relocation regulations. The Federal Travel Regulation, the Foreign Affairs Manual (FAM), the Joint Federal Travel Regulations (JFTR), Joint Travel Regulations (JTR), other applicable travel regulations, and related agency

Travel Services Solutions QMAD-CY-090001-B Refresh #23 policies establish the Federal travel process.

Provide the same level of service provided to commercial/corporate customers.

B.5.1.5 TRAVEL MANAGEMENT SERVICE/SYSTEM REQUIREMENTS

In support of ETS/DTS as specified in agency task orders, the Contractor shall ensure that products/services provided to participating agencies complement and support the E-Gov Travel Service (ETS) and/or Defense Travel System (DTS) and their respective objectives in an efficient and cost-effective manner.

B.5.1.6 GSA REPORT REQUIREMENTS

The Contractor shall provide the GSA Contracting Office with a quarterly report that details each ordering agency’s travel consulting expenditures for the given report period, and provide a cumulative total across all agencies serviced, by type of service ordered.

Please note, the Government operates on a fiscal year basis of October 1 through September 30 of each year.

The report is due by the 15th calendar day after the end of each report period (i.e., due January 15, April 15, July 15, and October 15).

The information shall be provided in an electronic commercial format readable in Microsoft Excel, SP-2 and emailed to 1) onthego@gsa.gov, and 2)travel.programs@gsa.gov Subject: Quarterly Travel Consulting Report, By Agency.

Negative reports are required. At GSA’s option, reports may be submitted through an automated reporting tool provided by the GSA or third party as designated by GSA. All GSA reporting is at no additional cost to the Government.

Data fields to be reported are:

In addition, all TMC’s will need to provide GSA with task order information for each ordering agency. The Contractor shall develop and maintain a current database of agencies/organizations serviced under this contract.

The database shall include, the agency/organization task order number, est. dollar volume of the task order, the agency/organization name; the agency/organization point of contact; and the address; telephone/facsimile numbers and e-mail address (if available) for the point of contact. Within five (5) business days of a request from GSA, the Contractor shall provide a current report of the agency/organization program data.

The Contractor shall provide a copy of all Task Orders and any subsequent modifications to GSA. After receipt of an awarded task order, the Contractor shall provide one complete electronic copy of the task order and its technical and price proposal and all subsequent modifications thereto, to the GSA Contracting Officer or his representative within 10 calendar days after execution. Copies should be emailed to 1) onthego@gsa.gov and 2) travel.programs@gsa.gov

B.5.1.7 TECHNICAL PROPOSAL INSTRUCTIONS

The technical proposal section is comprised of four (4) factors relating to the offeror’s ability to perform and must be completed in accordance with SCP-FSS-002 SPECIFIC PROPOSAL SUBMISSION INSTRUCTIONS. Please refer to this clause (SCP-FSS-002) contained in Solicitation Document for instructions.

SP 800-87

Code

Agency Name Description of Services Dollar Value mailto:_onthego@gsa.gov mailto:travel.programs@gsa.gov mailto:onthego@gsa.gov