QASP - Teleradiology .07.16.26.pdf
PDF 92 KB Posted
- Solicitation number
- 36C24426Q0758
About this file
This is a Quality Assurance Surveillance Plan (QASP) for a radiological services contract. The QASP establishes eight performance objectives with associated performance measures and acceptable quality levels to monitor contractor compliance throughout the contract period. The Government reserves the right to modify the QASP unilaterally at any time.
The performance objectives require: (1) zero tolerance for late reports on interpretations and film returns; (2) zero tolerance for radiologist non-availability; (3) zero breaches of patient privacy and confidentiality; (4) mandatory maintenance of appropriate Federal and state licensure and certification prior to performance; (5) zero tolerance violations for documentation meeting accuracy, content, and signature standards; (6) 95% compliance for timely patient records completion within 48 hours of exam registration, with stat reports faxed within 45 minutes and critical/emergent results called to clinicians with documented proof; (7) zero breaches of HIPAA requirements; and (8) 100% adequate coverage with zero tolerance for violations. The Government will conduct periodic evaluations through appointed representatives who may increase inspections for repeated failures or customer complaints, or decrease inspections based on strong performance. VAPHS Quality Assurance Personnel will validate complaints and report to the Contracting Officer for enforcement action. Non-conforming services may be required to be re-performed at no additional cost, or the contract may be terminated if defects cannot be corrected through re-performance.
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| File | Type | Posted |
|---|---|---|
| 36C24426Q0758.docx | DOCX document |
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Text version
Quality Assurance Surveillance Plan (QASP):
This QASP shall be changed at the sole discretion of the Government throughout the life of the contract via a unilaterally awarded modification.
Performance Objective
SOW
Paragraph
Performance Measure
1. Prompt delivery of interpretations and return of films.
1.c. and
1.d..
Zero tolerance for late reports
2. Availability of Radiologist. 1.a. Zero tolerance for non-availability
3. Maintains patient privacy/confidentiality.
Special Contract Requirements
Standard is zero breaches of privacy
4. Maintains appropriate Federal, state licensure/ certification requirements
Special Contract Requirements
Mandatory prior to performance of duties
5. All documentation will meet or exceed standards, to include but not limited to accuracy, content and signature.
1.d. Zero tolerance for violations
6. Timeliness – Patient Records. Reports are to be completed and verified within 48 hours of exam registration. Stat reports must be faxed to requesting clinician within 45 minutes of when the contractor receives request. All critical/emergent exam results must be called to requesting clinician and this is documented in the final report (clinician name, date, and time).
1.f. 95% Compliance Acceptable Quality Level COTR will monitor Zero tolerance for violations.
7. Adheres to all HIPAA requirements.
Special Contract Requirements
Standard is zero breaches of HIPAA requirements.
8. Adequate Coverage 1.a. 100% Acceptable Quality Level
COTR will monitor
Zero tolerance for violations.
(a) The Government will periodically evaluate the Contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.
VAPHS Quality Assurance Personnel will validate any complaints and report to the Government Contracting Officer who will then take necessary action to enforce contract compliance.
(b) If any of the services do not conform to contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may result in contract termination.
| Performance Measure |
| SOW Paragraph |
File details come from the government source that posted it. Updated .