QASP Security Support Services.pdf

Quality Assurance Surveillance Plan (QASP)

1. PURPOSE. This Quality Assurance Surveillance Plan (QASP) is developed in accordance with FAR 46.103 to establish the procedures for monitoring, reporting and evaluating the performance of the Contractor for the Security Support Services for Security and Intelligence Division at ATC. The intent is to ensure that the Contractor performs in accordance with the Performance Work Statement (PWS) set forth in the contract, that the Government receives high quality of services, and that the Government only pays for the acceptable level of services received.

2. AUTHORITY. Authority for issuance of this QASP is provided under Contract Section E – Inspection and Acceptance, which provides for inspections and acceptance of the articles, services, and documentation called for in task orders to be accomplished by the Contracting Officer or his duly authorized representative.

3. RESPONSIBILITIES. The Government resources shall have responsibilities for the implementation of this QASP as follows:

a. Contracting Officer. The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

b. Contracting Officer Representative (COR). The COR is responsible for overall administration of the project and assures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

4. METHODS OF QA SURVEILLANCE. The below listed methods of surveillance shall be used in the administration of this QASP.

a. Customer Feedback. Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed by the customer and forwarded to the COR.

b. 100% Inspection. This level of inspection shall be accomplished by monitoring and documentation. Each month the COR shall inspect the designated performance tasks and review the generated documentation at Gate 13, building 324 and building 2202.

c. Periodic Inspection. The COR shall conduct periodic inspections on a bi-monthly basis at building 2202.

d. Random Monitoring. Random monitoring shall be conducted at the discretion of the government. Random monitoring shall be performed by the COR.

5. PERFORMANCE STANDARDS. The contractor will be evaluated in the following areas:

Customer Service, Technical Performance, Timeliness of Deliverables, Invoicing, Cost Controls, Government Furnished property, Safety, Security and Environmental.

a. Customer Service. Contractor personnel shall be courteous, responsive, and responsible at all times.

b. Technical Performance. The contractor will be evaluated as to the quality of the output of their work and results will be documented in the COR’s file. The contractor's personnel should be technically competent in the tasks identified in the PWS or other ordering document under the contract. Included in the technical performance is the contractor’s contribution in meetings and reviews, the quality of the contractor's technical reports, contractor's productivity and the overall quality of the technical support provided.

c. Schedule and Timeliness of Deliverables. The contractor should be responsive to Government taskings and submit their monthly status report as required by the contract.

Quarterly In Progress Review (IPR) meetings with be conducted to go over specific initiatives both ongoing and completed.

d. Invoicing. The contractor shall submit all invoices in a timely manner and electronically via Wide Area Work Flow (WAWF).

e. Cost Controls. The contractor shall use the funding authorized to provide support throughout the period of performance. The contractor should not exceed the Contract Line Item Numbers (CLINs) without prior contracting officer approval. The contractor will be evaluated in the successful control of resources devoted to the task or order. The COR shall compare monthly the contractor's rate of labor and funds usage with those allocated for the effort.

f. Government Furnished Property. The contractor shall maintain a program for the use, maintenance, repair, protection, and preservation of GFP in accordance with sound business practice, FAR 45.5, and the contract.

g. Safety, Security, Environmental. The contractor shall be in compliance with Federal laws, DoD, APG and ATC SOP and regulations.

6. FEEDBACK TO CONTRACTOR. The COR shall conduct quarterly meetings with the contractor to provide feedback on its performance and/or or about any other contractual matter, sooner if there is a problem. The COR should summarize and document QASP results and provide to the contractor during the meeting. The COR shall document everything in writing.

Prompt feedback is essential so the contractor can develop and implement a corrective action plan. Issues and concerns that cannot be resolved at the working level or which impact on contractual requirements shall be reported to the Contracting Officer for resolution and contractual action.