QASP OPIR GAP.pdf

Quality Assurance Surveillance Plan (QASP)

FOR

FA8579-24-C-XXXX

NEXT-GENERATION OVERHEAD PERSISTENT INFRARED

(NEXT-GEN OPIR)

402nd Software Engineering Group (SWEG)

Robins AFB, Georgia

26 NOV 2024

Prepared by:

Paul Miles

1. Vision

The Next Generation Overhead Persistent Infrared (Next-Gen OPIR) program is intended to first augment, then replace, the Space Based Infrared System (SBIRS) program-of-record and will utilize two sets of satellites that provide worldwide initial warning of ballistic missile attacks on the United States using Infrared detection. Next-Gen OPIR GEO (NGG) satellites will have a

Geosynchronous Earth Orbit with coverage around the equator. Lockheed Martin is the prime contractor for the NGG Space vehicles with Raytheon as a subcontractor for the satellites’ payload. Next-Gen OPIR Polar (NGP) will consist of satellites providing infrared coverage of the northern polar region. Northrop Grumman is prime for these satellites with Ball Aerospace providing their payloads..

2. Mission

The Contractor shall perform Gap Analyses to determine the differential between where the

SWEG organizations are and where they need to be to perform this workload. The PWS describes the performance objectives and standards expected of the contractor to provide information necessary for SWEG to produce the gap analysis documents. provide support with

Next-Gen OPIR for workloads at or below the SECRET level to the 402d Software Engineering

Group (SWEG)/578 Software Engineering Squadron (SWES), Warner Robins Air Logistics

Complex (WR-ALC) at Robins Air Force Base (AFB), Georgia. The contractor shall provide all supervision, management, labor, tools, equipment, parts, materials, and transportation to Warner

Robins, Georgia. as outlined in the PWS.

3. Purpose

This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

• What will be monitored

• How monitoring will take place

• Who will be conduct the monitoring

• How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government’s surveillance of the contractor’s performance to assure that it meets contract standards. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor’s quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

4. Authority

Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition

Regulation, Inspection of Services clauses, which provide for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

5. Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities.

Program/Project Manager (PM) – The PM provides program oversight. While the PM may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government’s behalf.

Assigned PM (PM): Martin Birdsey

Organization or Agency: 402 SWEG/578 SWES

Telephone: (478) 951-4035

Email: martin.birdsey@us.af.mil

Alternate PM (PM): Bailey Heyman

Organization or Agency: 309 SWEG/517 SWES

Telephone: (719) 556-2981

Email: bailey.heyman@us.af.mil

Contracting Officer (CO) – The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine the final assessment of the contractor’s performance.

Assigned CO: Lasonia Anderson

Organization or Agency: AFMC AFSC/PZIM

Telephone: (478) 468-4048

Email: lasonia.anderson @us.af.mil mailto:martin.birdsey@us.af.mil mailto:bailey.heyman@us.af.mil mailto:valerie.evans.1@us.af.mil

Contracting Officer’s Representative (COR) - The COR is responsible for providing continuous technical oversight of the contractor’s performance. The COR will use the QASP to conduct the oversight/surveillance process. The COR shall use PIEE/SPM to accurately document the contractor’s actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the CO. The COR is required to provide an annual performance assessment to the CO which will be used in documenting past performance.

The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the

Government’s behalf. Reviews performance prior to execution of options and assists in determining if contract as agreed upon met mission objectives. Documents past performance for input to the Contractor Performance Assessment Reporting System (CPARS).

Assigned COR: Paul Miles

Organization or Agency: AFSC/SWP-C

Telephone: (801) 775-3541

Email: paul.miles.2@us.af.mil

Contracting Officer’s Representatives Supervisor - Supervises and manages all assigned

CORs. Oversees the COR self-nomination process in CORT Tools. The COR Supervisor ensures the COR is trained before performing any COR duties and supports the COR’s performance assessment activities, reviews COR documentation on a regular basis, and evaluates performance of COR duties as part of performance assessment throughout the period of the contract.

Assigned COR Supervisor: Adam Shepherd

Telephone: (801) 777-7777

Email: adam.shepherd@us.af.mil

Lead Contracting Officer’s Representatives (LCOR) – The LCOR tracks monthly surveillance schedules, review all COR monthly status reports. Additionally, the LCOR maintains CAR data base, processes CARs for review, and collaborates with COR Supervisor, COR, and QAPC regarding contractor performance.

Assigned Lead COR: Garry S. Navas

Telephone: 801-777-4413

Email: Garry.Navas@us.af.mil

Acquisition Management Support Specialist (AMSS) - Serves as the primary SWEG customer representative familiar with the service requirements. AMSS will review contractor performance prior to execution of options. Periodically reviews contract specifications to determine if contract as written meets mission objectives. May provide input to the Contractor Performance

Assessment Reporting System (CPARS). Leads multi-functional team contract management reviews.

mailto:paul.miles.2@us.af.mil mailto:adam.shepherd@us.af.mil mailto:Garry.Navas@us.af.mil

Assigned AMSS: Gregory Hernandez

Organization or Agency: AFSC/SWP

Telephone: 801-775-6701

Email: gregory.hernandez@us.af.mil

Quality Assurance Program Coordinator (QAPC) - The QAPC is appointed to integrate the quality contract requirements into the quality assurance program, act as the liaison between the contracting and functional organizations, and provide training and record keeping IAW MP

5346.103. Ensure consistent guidance is given to customers by QAPC and other functional areas, train CORs and COR management (e.g. COR Supervisor, Functional

Commanders/Directors (FC/FD) on the contracting requirements associated with the quality assurance program. Assist, as required, with the evaluation of contractor Quality Control Plans and maintain a record of all COR and COR management training, including refresher training

(e.g., QAPC, contracting officer, contract specialist, contract administrator, Defense Acquisition

University, or commercial training provider).

Assigned QAPC: Garry S. Navas

Telephone: 801-777-4413

Email: Garry.Navas@us.af.mil

Contractor Representatives - The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract. (Complete this section after the contract award)

Program Manager –

Telephone:

Email:

Contracts Manager -

Other Key Contract Personnel

General Manager:

mailto:%20gregory.hernandez@us.af.mil mailto:Garry.Navas@us.af.mil

6. Performance Requirements and Method of Surveillance

6.1 Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR’s contribution is their professional, non-adversarial relationships with the CO, PM and the Contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor’s performance. Additionally, this QASP is based on the premise that the Contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract. Multi-functional Team Meetings – The Multi-functional team will manage the contract throughout the life of the contract. This team will form a partnership between the government and the contractor to ensure the best possible service is provided for the life of the contract. All performance assessment data will be reviewed at these meetings. If performance improvement is necessary, a plan of action will be created.

6.2 Surveillance Matrix

The Surveillance Matrix (Attachment 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the performance element standards. The Services

Summary should be used to form the foundation of the COR’s inspection checklist.

6.3 Performance Rating Definitions

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance

Rating

Criteria

Exceptional Performance meets contractual requirements and exceeds many to the

Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor was highly effective.

Very Good Performance meets contractual requirements and exceeds some to the

Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor was effective.

Satisfactory Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory. Performance meets contractual requirements.

The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions.

The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

6.4. Contract Performance Assessment Reporting System (CPARS)

If applicable, CPARs will be initiated annually, documenting contractor performance for this specific contract. More frequent updates may be made as required to document a significant improvement or degradation of the level of contract performance. The COR and Government

Program Manager will serve as the Assessing Official Representative(s) and the SWEG Deputy

Directors will serve as the Assessing Official for contracts over $1,000,000.00 aggregate.

7. Performance Reporting

7.1 Corrective Action Report (CAR)

CARs will be forwarded to the Lead COR (LCOR) for review and validation; after which the

LCOR will forward the CAR to the CO for action (CC COR). A copy will be provided to the

Contractor’s representative by the CO. CARs will be corrected within thirty (30) days depending on the complexity of the finding. The Contractor may be allowed up to six (6) months (maximum) to correct a CAR, at the discretion of the CO. The COR will ask the status of the CAR from the CO on a monthly basis. The COR will keep an electronic log of all CARs and will keep a hard copy of CARs in PIEE/SPM.

7.2 Performance Assessment Report (PAR)

PARs will be used to report ALL minor discrepancies. PARs will be generated by the COR.

The COR will forward the PAR to the Contractor for corrective action. Contractors will be given ten (10) days to correct PARs unless they have requested an extension. If three (3) minor discrepancies are found, combine them and process a CAR. PARS will also be written to record

Contractor successes.

7.3 Customer Complaint Form

The COR must furnish instructions to the customer receiving the contractor’s service. The customer must retain supporting evidence of complaint or feedback. After the COR validates feedback or complaint demonstrating contractor noncompliance, the COR will process a PAR or

CAR. ALL Customer Complaint forms WILL BE VALIDTAED by the COR prior to notifying the contractor.

7.4 COR Monthly Surveillance Report

The COR shall use the “COR Monthly Surveillance Report” (see attached) template for their monthly “pre inspection” and for the end of month report using information from Section 7.

This information will be submitted into CORTT IAW the required frequency and as directed by the CO.

7.4 Surveillance Matrix

7.4.1 Services Summary Items

Inspection &

PWS

Paragraph

Performance

Objective / Elements

Standards / AQL Inspection Calculation /

Ratings What How/ Method When/ Freq

SS# 1

Performance Work

Statement (PWS)

Paragraph (Para.):

2.3.1, Project Kick-off

Meeting

The Contractor shall attend the Project Kick-off Meeting

IAW PWS Para: 2.3.1

Contractor shall attend the

Project Kick-off meeting and provide input and understanding of all of the elements of this section specified

Attendance to the

Project Kick-off

Meeting five (5) days after award

COR will validate through inspection with the

Government PM for completeness and accuracy

Event Driven

M4

Performance is acceptable when contractor attends the

Project Kick Off

Meeting within five (5) days after award

SS# 2

PWS Para: 2.3.2 &

4.1

Personannl Roster

The Contractor shall provide a key personnel roster of employees assigned under this contract

IAW PWS Para: 2.3.2 & 4.1

Contractor shall deliver

CDRL A009 sections as listed PWS and DD Form

1423-1

Receipt of CDRL is five (5) days after award

COR will validate through inspection with the

Government PM for completeness acceptable when contractor delivers the required CDRL is five

(5) days after award

SS# 3

PWS Para: 2.3.4, 4.3

Project Planning

Chart

The Contractor shall provide a Project Planning Chart no later than 30 days from contract award, to include, expected start, review, and completion dates of deliverable reports in

Section 3 of this PWS.

IAW PWS Para: 2.3.4 & 4.3 specified CDRL A011 listed

PWS and DD Form 1423-1

Receipt of CDRL is thirty (30) days after award

COR will validate through inspection with the

Government PM for completeness acceptable when contractor delivers the required CDRL is thirty (30) days after award

SS#4

PWS Para:3.1-3.8

General

Deliverables

The contractor shall deliver all Technical Reports on the due dates as outlined in the

PWS – any changes will be updated and submitted within ten (10) business days. Contract Data

Requirements List

IAW PWS Para: 3.1-3.8 specified CDRL A001-A008 sections as listed in the PWS and DD Form 1423-1 for each

CDRL

Receipt of CDRLs is 150 calender days after award

COR will validate through inspection with the

Government PM for completeness acceptable when contractor delivers the required CDRLs 150 calendar days after contract award

Inspection &

Paragraph

Performance

Objective / Elements

Standards / AQL Inspection Calculation /

Ratings What How/ Method When/ Freq

SS#5

PWS Para: 3.1-3.8

Technical Report

Content

Contractor shall deliver all

Technical Reports which address all elements outlined in PWS Section 3 for all

CDRLs.

IAW PWS Para: 3.1-3.8 specified CDRL A001-A008 sections as listed in the PWS and DD Form 1423-1 for each

CDRL

Receipt of CDRLs is 150 calender days after award

COR will validate through inspection with the

Government PM for completeness acceptable when contractor delivers the required CDRLs 150 calendar days after contract award which cover 100% of all elements outlined in the PWS

SS#6

Para: 4.2

Monntly Status

Report (MSR)

Contractor MSR shall include a narrative review of contractor accomplishments, and a summary of tasks and milestone progress, Contract

Project Planning Chart, financial invoice submission status and current Key personnel roster changes, technical inquiries completed during the previous calendar month.

MSR shall be provided by the 5th day of the following month.

CDRL A010.

IAW PWS Para: 4.2

CDRL A010

Receipt of required CDRL information as outlined in PWS

The COR will review the report and coordinate with the

Government PM for completeness and accuracy

Reports shall be reviewed upon receipt

M2 acceptable when - No later than the 5th day of the month following the month of performance, reports are received 100% on time

SS# 7

PWS Para: 4.2.1

Technical Inquiries

The Contractor shall respond to emails to answer technical issues or questions

IAW PWS Para: 4.2.1

The Contractor shall confirm receipt of the request within 3 calendar days of the request and shall provide a response with a proposed resolution or path forward within 5 calendar days of receipt request.

Acknowledge and answer technical inquiries

COR will validate through inspection with the

Government PM for completeness acceptable when contractor confirms receipt of technical inquiries in three (3) days and responses in five days after receipt of Technical Inquires

SS#8

Para. 7.2

Quality

Management

System (QMS)

The Contractor shall ensure the quality of services through a quality control and inspection system.

Within 15 days of contract award, the Contractor shall submit a Quality Program

Plan (QPP)

IAW PWS Para. 7.2

Contractor shall deliver

CDRL A012 as listed PWS and DD Form 1423-1

COR shall inspect the QPP upon receipt and coordinate with the PM

COR will validate through inspection with the

Government PM for accuracy acceptable when contractor delivers the

QPP with 15 days of contract award

SS#9

Para:7.6.1

Contractor Program

Manager (PM)

The Contractor shall provide a Program Manager (PM) who shall be the single point of contact responsible for

Contractor personnel, including all administrative duties of Contractor personnel, and act as a liaison to the Government for contract performance matters. .

IAW PWS para: 7.6.1

Contractor shall the provide the PM name and phone number no later than 5 days after contract award

Receipt of

Contractor PM details as outlined in the PWS para.

The COR will follow-up on all customer complaints to ensure all PM is adhering to PWS acceptable when the

CO and COR receive the Contractor’s PM details were received within 5 days of contractor award or change of PM

7.4.2 Non-Services Summary Items

(Applicable to all other requirements in the PWS not included in the Services Summary)

Inspection Methodologies:

M1: Periodic: Periodic surveillance/inspection is the type of surveillance that is based upon selecting samples for evaluation on other than 100% inspection or on a statistically random basis. Periodic surveillance can be accomplished, weekly, monthly or quarterly using a checklist method.

M2: Inspection of Reports: All reports shall be reviewed upon receipt. The reviewer will report any flaws in the document and categorize the flaws (Editorial, Format, and/or

Substance).

M3: Technical Inspection: Surveillance/inspection is the type of surveillance that will be performed as specified on the project schedule by actually looking at the work being done.

M4: Non-Service Summary: All Non-SS items will be done on a random basis, at a 1/12 sampling IAW WR-ALC PMAP instructions, to ensure that all items are inspected during the year.

Non-SS# &

Paragraph

Performance Objective

/ Elements

Standards / AQL Inspection Calculation /

Ratings What How/ Method When/ Freq

Non-SS #1

Para: 7.7 to 7.7.8

Security

Requirements

Contractor shall adhere to all Security Requirements and Regulations as Follows:

• Security Clearance

• Communications

Security (COMSEC)

• Operations Security

(OPSEC)

• Controlled

Unclassified

Information (CUI)

• Security Incident or

Violation

• Requirements for

Contractor Credentials

• Access to Government

Systems

As outlined PWS

Para: 7.7 to 7.7.8

Contractor shall adhere to all Security Requirements as outlined in the PWS 100% of the time.

Inspection of adherence to

Security

Requirements

COR will validate adherence through coordination with

402 SWEG

Security

Department and the PM during surveillance

Periodic

Surveillance

M1

Acceptable if

Contractors are adhering to the PWS and ensuring contractor employees are following all

Security Regulations and other Security

Requirements as outlined in the PWS

100% of the time.

Non-SS#2

Para. 9.2, 9.2.1

Agency

Affirmative

Procurement

Program

Contractor shall particiatpe in the Agency

Affirmative Procurement

Program

IAW PWS Para. 9.2, 9.2.1 and other Governing

Regulations the contractor shall purchase

EPA items according to the Affirmaitive

Procurement Program

COR will validate

EPA purchases to ensure compliance

COR will validate through inspection of purchase records acceptable when contractor is IAW

PWS and FAR

23.404(b)(1) requirements

8. Trafficking in Person

8.1 IAW PGI 22.1703(4) the QASP should describe how the COR will monitor the contractors performance regarding compliance with FAR 52.222-50, Combat trafficking in persons.)

8.2 The Contractor shall comply with FAR 52.222-50, Combating Trafficking in Persons.

Additional information about Trafficking in Persons can be found at the site for the Department of State’s Office to Monitor and Combat Trafficking in Persons below.

8.3 In accordance with the Defense Contingency COR Handbook section on Combating

Trafficking in Persons, the COR must inform the PCO if the Contractor/subcontractor and/or

Contractor/subcontractor personnel fail to comply with the requirements of FAR 52.222.50. The

PCO must convey the information to DoD Combat Trafficking in Persons (CTIP) Law

Enforcement and Support / Office of Under Secretary of Defense (OUSD) Personnel and

Readiness (P&R) Defense Human Resources Activity (DHRA).

http://www.acq.osd.mil/dpap/ccap/cc/corhb/Files/DCCOR_Handbook_2012.pdf

COR Monthly Surveillance Report

"The information herein is For Official Use Only (FOUO) which must be protected under the Privacy Act of 1974, as amended.”

Contract #: Contractor: Order

COR(s): POP: Date: (date submitted)

1. Service Summary SS# Performance Objective PWS Ref Method of

Surveillance Comments

(Positive or Negative) In Compliance

Y N

Non

SS#

Requirement PWS Ref Method of

Surveillance Comments

(Positive or Negative)

In Compliance

Y N

CORRECTIVE ACTION REPORT (CAR)

TO: (Contractor / Managers Name)

FROM: (COR)

CAR#:

DATES

DATE PREPARED

RETURNED BY CONTRACTOR

COMPLETED

GOVERNMENT FINDINGS

DESCRIPTION OF NON-COMPLIANCE (Include PWS/PWS/FAR reference of Deficiency)

SIGNATURE OF CONTRACTING OFFICER

CONTRACTOR RESPONSE

TO: FROM:

CONTRACTOR RESPONSE AS TO CAUSE, CORRECTIVE ACTION AND ACTIONS TO PREVENT RECURRENCE: ATTACH

CONTINUATION SHEET IF NECESSARY.

SIGNATURE OF CONTRACTOR REPRESENTATIVE

DATE

GOVERNMENT RESPONSE TO CONTRACTORS ACTIONS

GOVERNMENT EVALUATION

GOVERNMENT ACTIONS

CLOSE OUT

NAME-TITLE SIGNATURE DATE

CONTRACTOR

COR

PCO

CMO/COR, SPF Form 060, version-1, Nov 08

PMAP Attachment A6

Continuation of GOVERNMENT FINDINGS

Continuation of CONTRACTOR RESPONSE

Continuation of GOVERNMENT RESPONSE

CMO/COR, SPF Form 060, version-1, Nov 08

PMAP Attachment A6

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACT/TASK ORDER

NUMBER

2. CONTRACTOR 3. TYPE OF SERVICES

4. QUALITY ASSURANCE PERSONNEL (QAP) SIGNATURE AND DATE

5. QAP PHONE 6. SUSPENSE DATE

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES THAT APPLY)

NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY BOX WAS

CHECKED)

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE CONCUR NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF

QAP CITED DEFICIENCY

III. ACTION CORRECTED

14. CONCUR NON-CONCUR QAP SIGNATURE AND DATE

15. QAP REMARKS (REQUIRED)

16. CONTRACTOR REPRESENTATIVE REMARKS

Performance Assessment Report (PAR) Template, Feb 05 (SAF/AQCP)

PERFORMANCE ASSESSMENT REPORT

Continuation Sheet

(Number to correspond with applicable Item Number on reverse)

Performance Assessment Report (PAR) Template, Feb 05 (SAF/AQCP)

Performance Assessment Report (PAR) Instructions

Block 1. COR or Quality Assurance Personnel (QAP) enters contract or task order number.

Block 2. QAP enters contractor name.

Block 3. QAP enters type of services.

Block 4. QAP signs and dates.

Block 5. QAP enters telephone number.

Block 6. QAP assigns suspense date for Contractor Representative validation if a deficiency box was checked.

Part I. Contractor Performance

Block 7. QAP checks all boxes that apply.

Block 8. QAP enters Services Summary or Statement of Work (PWS) paragraph item reviewed.

Block 9. QAP enters brief description of deficiency and tracking number if the deficiency box was checked in Block 7.

Detailed description will be on Corrective Action Report (CAR).

Block 10. QAP enters a detailed performance assessment if the deficiency box in Block 7 was not checked.

Parts II and III will be used only if a deficiency was documented in Part I.

Part II. Contractor Validation

Block 11. Contractor Representative checks one box in response to QAP cited deficiency. If Concurrence is indicated, Contractor Representative continues to Block 12. If Non-Concurrence is indicated, continue to Block 13 and state reason(s) for Non-Concurrence with QAP cited deficiency and return PAR to QAP.

Block 12. Contractor Representative enters Estimated Completion Date of Corrective Action and continues to Block 13.

Block 13. Contractor Representative details Corrective Action and the Action Taken to Prevent Recurrence or Reason for

Non-Concurrence of QAP cited deficiency.

Part III. Deficiency Corrected

Block 14. QAP checks appropriate block, signs, and dates.

Block 15. (Required Entry) QAP remarks regarding the Corrective Action and the Action Taken to Prevent Recurrence.

If Non-Concur was checked, this block should be very detailed to explain why.

Block 16. Contractor Representative enters remarks if further discussion is needed about QAP concurrence with

Contractor’s Corrective Action and Action Taken to Prevent Recurrence.

Continuation Sheet. The Continuation Sheet is to be used to expand on any information that will not fit in the applicable numbered block.

CUSTOMER COMPLAINT FORM

Contracted Services Location: Bldg. #: Organization:

Contract Noun: Contract #:

Time: Date:

WE DESIRE TO IMPROVE THE QUALITY AND RELIABILITY OF THE CONTRACT LISTED AND APPRECIATE

YOUR COMMENTS VIA FEEDBACK REPORTING. PLEASE COMPLETE (PERFORMANCE COMMENTS BELOW

AND E-MAIL OR SEND THFORM TO THE QUALITY ASSURANCE EVALUATOR (QAE) ASSIGNED TO THIS

CONTRACT.

EXCEPTIONAL: VERY GOOD: SATISFACTORY: MARGINAL: UNSATISFACTORY:

Contract Performance Comments:

NAME/GRADE PHONE:

INITIATOR'S ORGANIZATION:

SPF FORM 90 Version Aug 10

FOR OFFICIAL USE ONLY